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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JD
Jessie Devine

Publishing, 1-10 employees

Less than a year

4.0

“Accessible tools”

Pros

Was very easy to start out with. The interface feels accessible and simple to figure out and I really appreciated how much can be customized. That level of flexibility is a big plus.

Cons

Customer support ended up being the reason I couldn't keep using the software. My account was locked for some reason and when I reached out, they only told me to wait for someone to contact me. None of my questions were answered and even now no one has followed up. After waiting three weeks, I switched to another provider.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

TT
Tom Tefft

Education Management, 51-100 employees

More than a year

5.0

“very user friendly website builder”

Pros

After more than two years of using the software for our church website, I can say it's extremely user friendly. Even someone with only basic tech skills can work with it comfortably. The navigation and editing tools are easy, self-explanatory and simple to access.

Cons

To be honest, I haven't run into any major problems with the software because it suits our needs really well. I needed very little guidance before I was able to use it confidently without any tech support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

BW
Bob Waterson

Automotive, 1-10 employees

More than a year

5.0

“great help for my work”

Pros

This has made my work a lot more manageable. It's very simple and comfortable to use.

Cons

At this point, I don't have any complaints about the product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AW
Angela Willard

Legal Services, 500+ employees

Less than a year

4.0

“customizable”

Pros

Gives you a nice level of customization without making the whole process feel overwhelming. Everything is presented in a way that's simple to understand which makes it especially approachable for people who aren't very tech-savvy.

Cons

That said I wouldn't suggest the software if your goal is to build a highly bespoke website. On the other hand, if you already know what features you need and the software covers those requirements, it's a solid option because it's much simpler to set up and maintain. It's also a good fit if you'd rather not handle hosting, DNS settings and the other technical parts of running a website since the software takes care of all of that for you.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

DC
Deborah Corr

Accounting, 1-10 employees

More than a year

5.0

“quick website launch”

Pros

Developing a site with this software is very user friendly and the whole process saves a lot of time.

Cons

Some features aren't included by default so you have to pay extra for them as add-ons.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

TS
Thomas Shea

Food Production, 1-10 employees

Less than a year

5.0

“versatile site builder”

Pros

Has been excellent for building websites, running ecommerce and setting up blogs and I really appreciate that they let you try it for free before committing to a purchase.

Cons

I don't have much negative to say about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EF
Eliot Farmer

Education Management, 11-10 employees

More than a year

4.0

“quick setup for beginners”

Pros

Having a site live is very easy and it doesn't take long to learn how everything works. It's a solid option for people who don't have much experience with backend web development.

Cons

Issue is that the published code tends to be bloated which can slow down page load times. It also falls short when it comes to adapting properly to different viewport sizes.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

TN
Timothy Ngoasheng

Environmental Services, 1-10 employees

Less than a year

5.0

“drag and drop convenience”

Pros

Right away the drag and drop interface felt very user friendly and that made the whole process really convenient. Since the templates and website design tools are already built in, all that's left is choosing a theme that fits your organization and getting started.

Cons

A downside is that domain name reservations still need to be redirected to lower-cost domain name providers.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Non-Profit Organization Management, 1-10 employees

More than a year

4.0

“helpful integration for our church”

Pros

The way it works with our current setup has been one of the biggest benefits for our church.

Cons

It does seem to have a few limitations when it comes to being user friendly for beginners.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

RS
Radha Singh

Writing and Editing, 1-10 employees

More than a year

5.0

“Rich visuals”

Pros

Getting started with the software feels very easy and it comes with a large selection of stock photos. Being able to preview the site design and switch to a different look without much trouble is something I really appreciate.

Cons

The pricing does feel a little high especially if you're still unsure about committing to building a website.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

HS
Hm Shuja

Media Production, 500+ employees

Less than a year

5.0

“feature-packed”

Pros

From the start it stood out to me because of its smart and functional interface. It includes all the key tools needed to build blogs, online stores or forums so it feels very complete. The SEO management is excellent as well and the support for third-party integrations makes it even more useful.

Cons

there isn't much to complain about with the software. If anything, I'd just say the pricing could be a little more affordable.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SM
Siyanda Mkhize

Retail, 500+ employees

More than a year

5.0

“templates that make you feel pro”

Pros

Coming in with zero background in web development or design, the software made the whole process feel professional. The website and page templates are a huge help and the platform is very user friendly overall. It helped me build a site for my art organization and keep our audience updated with the content we put out. Big thanks to the software for that boost.

Cons

Navigation could be a little more easy but aside from that, it still feels user friendly and better than most of its competitors.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Defense & Space, 11-10 employees

Less than a year

3.0

“decent editor, limited integrations”

Pros

Editing pages is pretty easy and the drag and drop tools let you place elements wherever you want. If you take your time with it, you can build the kind of page you actually have in mind.

Cons

Where it falls short is plugin integration especially with tools that feel essential like social networks and CRM platforms. It handles the basics well enough but if you need more advanced integrations, this probably isn't the best fit.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

LR
Lucas Rocha

Design, 1-10 employees

More than a year

5.0

“accessible SEO”

Pros

One thing that really adds value here is how accessible the platform feels. Linking pages, publishing forms and setting up form connections is very easy so even a business owner with no technical background can build a website on their own. That independence is a huge advantage with the software and the built-in SEO integration is another strong plus.

Cons

When it comes to integrations with apps like Facebook especially for adding pixel tracking to buttons or specific actions, it feels somewhat limited and patched together. It only supports connection through pages rather than buttons which can be frustrating. On the design side, the software relies heavily on its pre-made layouts so it doesn't give much room for deeper customization.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

PT
Paris Turner

Marketing and Advertising, 1-10 employees

More than a year

5.0

“popular and widely used”

Pros

It is extremely popular and it feels like just about everyone uses it.

Cons

Getting started wasn't very beginner friendly and some of us struggled to find our way around the site.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DST
Divine Sara Tamboong

Accounting, 1-10 employees

More than a year

5.0

“flexible website tools”

Pros

Creating my own website with this has been very easy. It includes all the tools I need in one place and when I want to add animated elements to my site, those features are available too.

Cons

A drawback is that the starter plan doesn't remove ads from the website and there isn't an unlimited plan option. At times, the site also slows down which I believe happens because I've uploaded a lot of large images and videos.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Import and Export, 1-10 employees

Less than a year

5.0

“quick website setup at a good price”

Pros

Quite easy to start working with because the whole system works with drag and drop. Even without much prior experience someone can build a professional-looking website within a day or two. It's quick to set up, simple to learn and the pricing feels very reasonable.

Cons

Something I'd still want is a better alignment tool for arranging products and images into a grid with a single action. It's possible to do now but it takes more time than it should.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AP
Ashley Poole

Publishing, 1-10 employees

More than a year

5.0

“beginner friendly”

Pros

The platform is clearly built with beginners in mind and it also gives free access to website solutions for businesses which is a big plus.

Cons

I don't have any real complaints about it, aside from the fact that saving can sometimes take a little longer to load.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SU
stefan uijtdebroek

Arts and Crafts, 1-10 employees

Less than a year

4.0

“well-laid-out”

Pros

Everything is laid out really well in this software so just about anyone can get started with it without much trouble.

Cons

I'd just prefer to have a wider variety of templates to choose from.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

CW
Connor Woods

Automotive, 51-100 employees

More than a year

5.0

“simple website customization”

Pros

Building a website with the software is very user friendly and it gives you plenty of support and customization options to design it exactly the way you want.

Cons

Learning how to create a website can be challenging at first but the software makes the process much easier to manage.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10