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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MB
Maria Borell

Sports, 1-10 employees

More than a year

5.0

“beautiful professional websites”

Pros

Putting together professional-looking websites with the software has been incredibly simple. I've used it several times across different businesses and the results have always turned out beautifully.

Cons

I don't have any complaints about the software. I really think it's excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AB
Aoife BarringtonHaber

Performing Arts, 1-10 employees

More than a year

5.0

“Building a site with zero trouble”

Pros

Starting out with almost no web design experience, I was still able to create my own website using the free version. Once I was ready, upgrading let me use a custom URL and remove the the software branding which makes it much easier for customers to find my business.

Cons

I don't really have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MH
Matthew Hammond

Information Technology and Services, 1-10 employees

More than a year

3.0

“costly”

Pros

It works really well for people who have little to no web development background and there are plenty of tools you can add as the site grows beyond just a basic setup.

Cons

The biggest downside is the pricing, along with not having access to files through a standard FTP-style interface. I'd like to handle styling through a stylesheet and be able to drag and drop image files from my computer into a folder on the hosted system. From a developer's perspective especially if you already have hosting that can support nearly unlimited sites, the software feels unnecessarily expensive compared with free options like WordPress or Joomla.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

4

Functionality

6

MHM
Mashudu Hilary Msipa

Computer Software, 1-10 employees

More than a year

5.0

“smart site creation”

Pros

Got a customized website up and running and it took only minutes. Its AI design tool is incredibly clever--I just entered basic details about my business, like the name and location and it generated a custom site that saved me a lot of time. The website-building features are impressive and perform quickly as well. On top of that, the software offers plenty of customizable templates and the drag and drop editor feels very accessible which makes moving around the platform simple. The custom branding option has also been very useful for boosting my brand visibility since I can place my logo on the site dashboard and in other areas.

Cons

Something that has been frustrating is that the software templates are not interchangeable so content cannot be moved from one template to another. If a mistake happens and I need to change the template, I have to transfer everything manually which is inconvenient.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MK
Mugdha Kekre

Management Consulting, 1-10 employees

More than a year

5.0

“All in one”

Pros

From websites and landing pages to events, online booking, appointment scheduling and email automations, it has pretty much everything needed to launch a business in one place. The setup can also be handled on your own without needing outside help.

Cons

It can feel a little heavy and slow to load at times and some areas like services and events would be better with more landing page options and improved designs.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

DG
Dan Goneau

Photography, 1-10 employees

More than a year

4.0

“nice sites with simple setup”

Pros

Very easy to work with and it helps me build attractive-looking websites without much trouble.

Cons

One thing that holds it back is speed. Compared with WordPress using Elementor or Oxygen, it feels much slower by a noticeable margin. I'm talking about the original builder here, not the newer "Editor X." I also wish the mobile editor had more functions. Since everything is mobile-first now, the software still feels like it's designed more with desktop sites in mind.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

CM
Camila Moura

Transportation/Trucking/Railroad, 51-100 employees

More than a year

5.0

“make a site in no time”

Pros

With no design or coding background, I still needed to put together a well-designed website quickly and the software made that possible for me. It helped me deliver the site to my team on time. The platform feels easy and full-featured, with plenty of options and it never felt overly complicatedeven without any technical skills.

Cons

The onboarding could be improved a bit. the software has a lot of features that I didn't realize were available at first and I only discovered many of them after spending time using the platform and trying things out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

DK
Daniel King

Internet, 11-10 employees

Less than a year

2.0

“hidden fees and poor support”

Pros

It is very beginner friendly and setting up a site is simple if you're just looking to launch something quickly.

Cons

The pricing isn't as easy as it seems and once your project grows, the extra add-ons can start costing a lot. Support has been disappointing, template and extension control feels very limited and it's not a strong option for ecommerce. It also struggles when you have a large amount of content and need better performance.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

3

Functionality

3

DP
Diane Palianto

Retail, 1-10 employees

More than a year

5.0

“user friendly setup”

Pros

Starting off with it was very easy thanks to all the guidance they provideeven for someone who is not very tech-savvy. The first-year discount is a nice bonus and the renewal pricing after that still feels affordable. It's accessible, beginner friendly and simple to learn even if you have never built a website before.

Cons

there is almost nothing negative to say about this company or its products. We've been using it for more than two years and haven't run into any customer support problems or website-related issues at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TL
Tara Lemerise

Music, 1-10 employees

More than a year

5.0

“happy with the switch”

Pros

A few years back, we moved our website from WordPress to the software and we're still very happy we made that decision. It's simple to get everything up and running, just as simple to keep updated and the pricing has been very reasonable as well.

Cons

When we tested the software for handling memberships and scheduling, it was missing some important features. The biggest gap for us was recurring booking for clients. We needed students to be able to reserve a repeating time slot, like every Monday at 7 p.m., instead of booking each lesson one by one and the software wasn't able to support that.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

RW
Robin Wiley

E-Learning, 1-10 employees

More than a year

5.0

“good templates”

Pros

With the predefined templates, getting my website up and running was fast and easy. They made the whole setup process feel much more convenient.

Cons

A few settings can be hard to locate or aren't organized in a way that feels accessible. For instance, changing a page URL is tucked under "SEO Basics," which doesn't seem like the most logical place for it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

DT
Dominic Turner

Entertainment, 1-10 employees

More than a year

4.0

“solid tools for website creation”

Pros

It gives the average user the tools needed to build a website.

Cons

My site was taken down without any notice and I ended up losing some data.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

NK
Neline Krawulski

E-Learning, 1-10 employees

More than a year

5.0

“no need for a designer”

Pros

Building my site with the software has been really convenient because it saves me time and doesn't take much effort to use. It comes with plenty of helpful features and I was able to create a beautiful website on my own without having to hire a web designer which just wasn't in my budget.

Cons

One thing that could be better is the pricing especially since I'm paying in dollars while not being based in the U.S. I also wish the editor gave a bit more freedom because moving certain sections and pages can be frustrating at times. On top of that, connecting my domain was incredibly difficult and ended up taking me months to figure out.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

NLZ
Nancy Lee Zimpleman

Marketing and Advertising, 1-10 employees

More than a year

5.0

“flexible software”

Pros

For beginners it is quite simple to start working with while the platform still offers plenty of customization for more advanced users.

Cons

I really don't have any complaints--they keep improving the platform and regularly add new features and options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

FM
Fred McCauley

Computer & Network Security, 1-10 employees

More than a year

5.0

“fast builder”

Pros

Everything feels fast, quick and accessible so getting things done doesn't take much effort. It's very user friendly and simple to use.

Cons

Pricing is the biggest downside. Over time, it can end up costing more than most hosting options and the frustrating part is that you can't move your site to another provider because it all runs on proprietary code.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Marketing and Advertising, 1-10 employees

More than a year

4.0

“Swift setup”

Pros

Owed to its user friendliness, it is easy to create a site with. If you have basic computer skills, putting together a website is easy and can be done pretty quickly without much trouble.

Cons

Certain website elements are hard, if not almost impossible, to customize. I'm used to WordPress which gives a lot more flexibility in that area and the SEO customization options feel limited.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

JR
Joseph Rasmussen

Consumer Services, 1-10 employees

More than a year

5.0

“strong branding presence online”

Pros

It gives us a solid way to showcase our brand online and helps potential customers better assess the services we offer.

Cons

I haven't come across any downsides with this product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JO
Jayden Otwell

Computer & Network Security, 1-10 employees

Less than 6 months

5.0

“helpful free trial and feedback”

Pros

Using this for our business was really helpful because my mom and I could both test out whether we even wanted a website and decide how we wanted to build it. They offered a free version which gave us the chance to explore everything first before spending any money and we were even able to publish it as a trial for a few days. During that time, we got plenty of feedback from customers which made us feel good about moving forward and we ended up using the software for a short while before eventually stopping.

Cons

The overall usability felt a little strange at times because, when building your own site, there were so many options that it was hard to know what to pick and sometimes features seemed to overlap. That said this was quite a few years ago so I would guess they may have improved that by now.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Entertainment, 1-10 employees

More than a year

4.0

“cleaner interface than competitors”

Pros

Compared with other website builders, the interface feels better designed and more polished.

Cons

A few tools are still missing and beginners might struggle a bit at first though it becomes easier once they spend some time with it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

WJ
Wendell Jordan

Marketing and Advertising, 1-10 employees

Less than 6 months

4.0

“budget friendly”

Pros

Feels like a really solid option when a business has more time than budget and wants room to experiment with website design. It works well if you're willing to spend time testing things out and dealing with the occasionally glitchy real-time editor.

Cons

The biggest downside is the heavy lag while editing in the software. Compared with some competing platforms, the editor can feel pretty glitchy and less responsive.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7