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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

TC
Trish Cordero

Entertainment, 1-10 employees

Less than 6 months

4.0

“provides video guidance”

Pros

Starting off with it is fairly user friendly, at least to a point. On top of that there are plenty of videos on YouTube that walk users through how to create the things they want.

Cons

It would be much better if the main site included a direct link to those YouTube tutorials. That way, I wouldn't have to search all over the internet for things like "how to add a form" to my site.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

FK
Firoz khan

Marketing and Advertising, 11-10 employees

More than a year

5.0

“Amazing!”

Pros

The first time I used this tool to build a website for one of my clients, I was honestly amazed! I didn't expect creating a website could be this simple especially with so many customization options and such beautiful, polished graphics to work with.

Cons

Websites made with the software still look highly professional but I'd really like to see the the software team add more animation features to the builder. That would help make pages more engaging and could improve how long visitors stay on them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LT
Laura Tabor

Higher Education, 500+ employees

More than a year

4.0

“results look promising”

Pros

When I first signed up for it, I was mainly looking for a free website builder. It gave me exactly that and the final result looks clean and professional enough for a portfolio so I'm happy with it.

Cons

A few parts of the editor especially when setting up different sections and interactive areas, felt confusing. That made the whole process slower than I expected when trying to build the site quickly.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

RN
Rekha Nagoji

Writing and Editing, 1-10 employees

More than a year

5.0

“just need a few minutes”

Pros

Feels very easy to get a site live. Uploading content is simple, the drag and drop editor makes page building quick and authentic landing pages can be created in just minutes. The SEO suggestions are also incredibly helpful.

Cons

the software has been good overall but one thing I'd really like to see is monthly account activity reports or reminder emails. When other projects get busy, it's easy to put off writing quality blog content so those reminders would help keep us on track and publishing better content on time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

SS
suraj Sahoo

Consumer Services, 500+ employees

Free Trial

5.0

“website creation freedom”

Pros

Building a website with it feels very accessible especially for people who do not have much coding knowledge. It lets users design their site without much trouble and the built-in hosting removes a lot of the usual complications that come with web development. I also appreciate the freedom to work on the website from anywhere and at any time. One of the best parts is that it also offers a free website builder option.

Cons

After the website is created, switching to a different template can be quite difficult. Another concern is that the stability of more complex websites on the software still needs to be considered before fully choosing the platform.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

SM
Shavon Merritt

Cosmetics, 1-10 employees

More than a year

4.0

“such an easy process!”

Pros

Making a site with this was a really enjoyable experience. I'm not a developer at all and definitely not very tech savvy but the platform was easy enough that I could create my website on my own without needing extra help. that alone felt like a big accomplishment. Huge thanks for such an awesome product.

Cons

One area that could use some improvement is connectivity and integrations. I ran into difficulties when trying to connect the site with certain shops which made that part a bit frustrating. Because of that, I ended up using it mainly as a landing page instead.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Commercial Real Estate, 1-10 employees

More than a year

5.0

“Good solution”

Pros

Takes just minutes to get a site with a landing page live with this. The platform is very user friendly, highly flexible and accessible to work with.

Cons

The weakest part for me has been customer support. Even though it's possible to get in touch with someone, I've often run into agents who don't really know the product or the specific feature I needed help with. A lot of the time, I ended up spending hours troubleshooting on my own or watching YouTube tutorials because the rep couldn't solve the issue or kept me waiting on hold while they tried to figure out what to do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Anonymous

Research, 500+ employees

More than a year

5.0

“powerful marketing tools”

Pros

After building quite a few websites with it--online stores, blogs and promo pages--I can say the software covers just about everything a site needs. There are plenty of templates to choose from and the designs look polished and well done. You can also add lots of apps which makes it flexible for different kinds of projects. I haven't run into any real issues using it. Features like SEO social media integration, email marketing and reporting are all very useful and updating the site is quick whenever changes are needed.

Cons

Issue is that the number of forms is limited and the pricing for them feels expensive. The site can also be slow at times and the bottom bar has been troublesome.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

JN
Jessica Nobre

Accounting, 1-10 employees

More than a year

5.0

“modern tools that boost marketing”

Pros

It makes building a website affordable and practical especially for people who do not know programming or design or do not have the budget to hire a professional web developer. It was simple to fit into our routine because the platform provides clear instructions and a layout that is easy to understand, along with features that help speed up our work. We use it for the company's marketing and the software includes useful options like connecting ads from Facebook and Instagram which is a strong resource for improving business results. It also offers modern and visually appealing design elements that make the website more attractive to visitors and support our marketing strategy.

Cons

Because the platform includes so many features, we sometimes run into page loading issues especially when the internet connection is weak. On days when the connection is unstable, editing the site or even accessing certain information can become difficult. The tools could be lighter so they load more easily. Using the software on mobile is also more complicated than it should be and I think the layout still needs improvement there. I much prefer working on the platform from a computer rather than from the phone app.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

KM
Kimberly Magerko

Marketing and Advertising, 101-500 employees

More than a year

5.0

“powerful design flexibility”

Pros

There are plenty of options for both design and content and building pages feels easy if you're already comfortable with design tools or software.

Cons

The biggest downside is the pricing since getting a full account costs too much just to access some basic features that really feel necessary.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Financial Services, 101-500 employees

More than a year

4.0

“website launch in no time”

Pros

Getting a website up and running is incredibly easy, from buying the domain to designing the site and publishing it online.

Cons

Problem is that you end up needing to purchase most services directly from the software including hosting which can make it pricier than many competitors and also means you lose quite a bit when moving to another provider.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A
Anonymous

Writing and Editing, 1-10 employees

More than a year

5.0

“provides mobile editing”

Pros

Creating a website feels convenient and easy and the whole platform is very user friendly. Everything works without complications or the need to troubleshoot which makes the process much more pleasant. It's also really helpful that the software includes an editing option for the mobile version of your website.

Cons

Something I'd still like to have is a "read more" option for blog posts since that could help the site track how many views each individual post or page gets.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EH
Emma Heath

Food & Beverages, 101-500 employees

More than a year

4.0

“affordable portfolio builder”

Pros

Putting together my personal portfolio with the software was affordable and easy and it gave me a nice way to showcase my work.

Cons

I just wish it had more shortcuts because that would make editing and updating things a lot faster.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Information Technology and Services, 1-10 employees

Less than a year

5.0

“User friendly design”

Pros

Working on this platform is really quick and the whole thing is extremely simple to use.

Cons

At times, the customization options don't seem fully thought out. Some basic automations are surprisingly fiddly to set up and you end up jumping through hoops for tasks that would normally take no time at all on a custom-built website.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

SS
Santoso Sugianto

Performing Arts, 1-10 employees

More than a year

5.0

“great templates and usability”

Pros

Felt very natural to start working with. It's accessible, simple to figure out and comes with plenty of templates to choose from which made building a site much more enjoyable.

Cons

I haven't been able to find any downside. Maybe I'm just not experienced enough to notice one but every function on the software has gone beyond what I expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DP
Danielle Perri

Computer Software, 1-10 employees

More than a year

5.0

“Developer friendly”

Pros

After using several web-based site builders for different clients, the software still stands out as the best one to work with. The range of options has grown a lot over the years and now feels incredibly effective. Velo developer mode makes it almost ridiculously simple to add code and customize a site even further. the software also provides so many accessible resources that it's genuinely hard to go wrong when building with it.

Cons

Most of the time, when I run into an issue, I can usually dig through the available resources and find the answer on my own. The only real downside is when the problem is more complicated, like something involving an external file management system or a domain. In those cases, I have to contact the support center by ticket or email and the response isn't immediate which is understandable but still not ideal.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

RM
Raman Mali

Animation, 51-100 employees

More than a year

5.0

“quick setup”

Pros

Putting together a website with the software is very simple and it comes with a solid selection of ready-made templates that you can customize however you want.

Cons

The one downside is that after you pick a website theme, switching to a different one later can be pretty difficult.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

HAAW
Hidella Arachchige Anuruddha Waidyathilaka

Computer & Network Security, 1-10 employees

More than a year

5.0

“interactive and simpe to use”

Pros

Whether you're just starting out or already working as a professional web developer, the software feels like a very approachable and reliable platform for building a website. The front end drag and drop editor is especially useful because it lets you design everything in real time which makes the whole process more interactive and user friendly.

Cons

There honestly isn't much to complain about here. Of course, it's not the same as building directly with Java or CSS and it can make your system run a little slower. Still, if you're using a decent computer and have a solid internet connection, it works really well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

YB
Yolanda Barrow

Government Administration, 500+ employees

More than a year

5.0

“so convenient”

Pros

Developing HTML5 websites and mobile versions is really convenient thanks to the drag and drop tools.

Cons

Getting truly capable customer support as an end user can still be a challenge.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

NK
Nagarjuna Kolipaka

Marketing and Advertising, 51-100 employees

Less than a year

4.0

“love this software”

Pros

Managing a website with the software feels very easy and it's one of the best CMS platforms for building and running websites and blogs.

Cons

One of the biggest concerns with the software is its data security which can be a major limitation.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7