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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

WT
wissam tannous

Computer Software, 1-10 employees

Free Trial

4.0

“accessible builder with strong SEO”

Pros

Making a professional looking site feels very easy because the drag and drop editor is so accessible and there's no need to touch code. On top of that the wide selection of templates gives plenty of design options and the built in SEO tools are a big plus.

Cons

After picking a template and starting your site, moving to a totally different one isn't really simple unless you rebuild from scratch. Also pages with a lot of media can sometimes load a little slower than expected.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

DH
Danielle Hardin

Architecture & Planning, 11-10 employees

More than a year

5.0

“Simple design”

Pros

Designing websites with this software feels very easy. I can make changes in seconds and publish them right away which is great.

Cons

It is still evolving and expanding so a few features can feel limited especially when you compare the websites to WordPress sites.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JD
John Dorey

Animation, 1-10 employees

Less than 6 months

5.0

“polished sites”

Pros

After being away from website design for about 20 years I needed a fast way to launch a small nonprofit site. I tested Adobe Express and Google Sites and while they were simple enough to use, they didn't have the level of polish I wanted for anything beyond a basic landing page. Then I gave this software a try and within just a few days I had a really attractive website live that can also grow as we expand in the future. I ran into one issue and contacted their team through online chat support and they stuck with me through the troubleshooting process until everything was fixed. Between the product itself, the final look of the site and the customer service it's been an excellent experience!

Cons

One concern is that the site seems locked into the company ecosystem. If I ever decide to switch to another hosting provider I'd likely need to rebuild the whole website from the ground up. That was actually one of the reasons I originally considered WordPress. Still this feels much simpler to use and delivers a much more polished looking result at least in my case.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SK
Scott Krumin

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0

“AI powered website launch”

Pros

Getting my business website built with this software was a really easy process. The AI-assisted design features took a lot of the work out of it so putting the site together and getting it live felt almost effortless.

Cons

My only complaint was with the social media marketing tools. Without paying for a premium plan, I had to sign in every day just to post ads to my business Facebook page. The higher-tier subscriptions included scheduled ad posting but the extra cost just didn't feel worth it to me.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MTB
M. To Burton

Entertainment, 11-10 employees

Less than 6 months

1.0

“glitchy builder and awful experience”

Pros

It was awful overall. The last support person I spoke with had a hard time understanding the issue but he eventually became resourceful enough to get it fixed.

Cons

The interface felt glitchy, slow and not accessible at all. I hated using it and canceled within an hour and after that the whole experience only got worse.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

1

MS
Mikaela Slywchuk

Consumer Goods, 11-10 employees

Less than a year

5.0

“powerful site building platform”

Pros

Has been an excellent website builder and platform. It comes with everything a business owner and their team could need and I'm really impressed with it.

Cons

I've really enjoyed using this tool and honestly don't have any complaints right now. The overall experience has been very positive for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TR
Tony Robins

Mining & Metals, 1-10 employees

Less than 6 months

5.0

“quick support”

Pros

Customer service from their team was prompt, well informed and they seemed genuinely ready to help.

Cons

I have no issues to highlight here.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Marketing and Advertising, 1-10 employees

More than a year

5.0

“great for beginners”

Pros

Starting off with the tool felt like the right choice right away because it offers really good value for the price and the platform is very easy to use. It was the first website builder I ever worked with when I began designing websites and I'm happy that's where I started. Finding my way around the platform was very simple and I was able to build my first website within just a few hours.

Cons

One downside is that many of the apps require paid subscriptions. It would be much better if there were more apps included for free.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Leisure, Travel & Tourism, 1-10 employees

More than a year

5.0

“Good value”

Pros

Whenever I need help, the customer service team is excellent and the website building tools online are very simple to use. It comes with strong features and really good value for the money which makes handling our business and marketing much easier to put into action. Big thanks to their team.

Cons

Honestly I don't have any complaints. They've consistently been available whenever I needed support no matter the time of day or night.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

TH
Thomasina Hanna

Non-Profit Organization Management, 1-10 employees

More than a year

5.0

“Fast publishing”

Pros

Getting into the platform and managing my website is very easy. I can sign in, make updates quickly and the publishing process is clearly laid out step by step which makes it simple to follow. On top of that the finished websites come out looking polished and professional.

Cons

The only part I wasn't happy with was how difficult it could be to integrate other products or programs into the site smoothly.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

DP
Dirk Plas

Mental Health Care, 1-10 employees

More than a year

5.0

“Impressive results”

Pros

The customer service team has responded quickly whenever I reached out to them and have been really helpful. The platform is very user friendly and the final website ends up looking polished and professional.

Cons

Pricing is definitely on the higher side and for a small business it can take up a significant part of the budget. There are also so many options and possibilities that it can feel a bit overwhelming at times.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

TD
Tondalaya Dockery

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

5.0

“excellent support changed my mind”

Pros

To be honest I wasn't sold on this software at first but the help I got from their team today completely turned that around. They were extremely well informed and knew how to walk me through complicated tasks in a way that felt manageable and effective. Thanks to their support I'm now genuinely excited to use this tool for my next two website projects instead of moving to another platform. I honestly didn't want the chat to end, their representatives are an incredible asset to the them!

Cons

Getting started can be tough if you don't already have website building experience. At first the platform isn't very beginner friendly and can be hard to figure out.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

GS
Geoffrey Sawyer

Information Technology and Services, 1-10 employees

More than a year

5.0

“clean interface”

Pros

Right away it feels clean and user friendly so managing a website doesn't take much effort. The platform is simple to figure out which makes daily updates efficient and the customer support team has been skilled, responsive and quick to sort out issues when they come up.

Cons

A downside is that certain templates are a bit inconvenient to edit which can make customization feel limited if you want to go beyond the default design.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

GM
Gavin Mills

Marketing and Advertising, 1-10 employees

More than a year

4.0

“Got the hang of it!”

Pros

Once I got familiar with how the system works using it became very easy. It did take some time to learn but with help from an expert I was able to get the hang of it and make it work well.

Cons

Getting comfortable with the platform took a while. In the beginning navigation didn't feel very accessible and a few features didn't work the way I had expected based on what I'd been told. There's definitely some difficulty getting used to it at first.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

7

UF
Ursula Figueroa

Design, 1-10 employees

More than a year

5.0

“great templates for beginners”

Pros

It's very easy to use and the templates are really good. As a designer without any coding or website building knowledge, I found it very simple to work with.

Cons

The template selection could be a bit more diverse. Even though the available ones were nice, I still would have appreciated having more options to choose from.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SQ
SoonHong Quah

Environmental Services, 1-10 employees

More than a year

4.0

“accessible builder for beginners”

Pros

Having a site up and running feels quick thanks to the drag and drop editor and the wide selection of templates. It's very accessible overall especially for beginners who want to build a website without needing any coding skills.

Cons

Once the website starts growing the platform feels a bit less flexible. Changing templates later can be difficult and the price can climb over time when you start adding extra features and add-ons.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

RDG
Rebecca Del Gaizo

Consumer Services, 1-10 employees

Less than a year

5.0

“powerful website customization”

Pros

Running my small business website with this software has been really positive because there's a lot of room to customize it the way I want! The whole platform feels simplified for managing a business site and that gives my customers more confidence in my company. Another thing I really appreciate is the customer support especially when I need help troubleshooting something.

Cons

Every now and then I come across an issue I can't resolve by myself. The good part is that customer support usually gets back to me pretty quickly so it doesn't turn into a major problem.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Non-Profit Organization Management, 1-10 employees

Less than a year

5.0

“Strong tools”

Pros

Customer support and the website building features have both been really good. I've run into a couple of issues and their team was very helpful in getting things sorted out. Thank you to their team!!!

Cons

Takes quite a few steps to get certain tasks done and at times the platform also feels a little less accessible than I'd expect.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SM
Stacey Matthews

Retail, 1-10 employees

More than a year

5.0

“Reliable support”

Pros

Getting started with this feels very easy thanks to its user friendly interface and customer service is always just a button away when needed. The security has been very reliable, with no issues at all on my website and the deals they offer on website features add a lot of value.

Cons

At this point I really can't think of any downsides. I also appreciate the site layout and the step by step guidance that walks you through the process of building your own website.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BG
Brian Graham

E-Learning, 1-10 employees

More than a year

5.0

“modern branding with helpful AI”

Pros

The AI help for building websites is really impressive. The designs it produces feel current and fit our brand well.

Cons

The AI site building tools still make mistakes that are hard to fix. In the end it's usually better to work with a human.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10