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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

PD
Penjoh Dox

Graphic Design, 1-10 employees

Less than a year

5.0

“fast setup”

Pros

Building a site with the software feels really quick and that speed is easily one of its biggest strengths. The templates look polished and the huge library gives you well over a thousand choices to work with. It also lets you preview and edit your website the way it will actually appear on a device and you can manage that separately from the main editor which is very useful.

Cons

One setback is that the templates can't be swapped once you've chosen one so moving content from one template to another is difficult. Also if you want to use the tracking and analytics features, you'll need to be on a paid plan.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

LC
LNai Cade

Health, Wellness and Fitness, 1-10 employees

More than a year

3.0

“mid-plan feature removals”

Pros

Putting together a website is pretty easy with the software. It lets you build a site quickly and tailor it to the specifications you want without much trouble.

Cons

Bigger problem is that the pricing keeps going up and more recently they removed features from plans while people were still in the middle of the prepaid term they originally purchased for those exact features. In my opinion, that's a shady way to do business. If those features were included when someone paid up front, they shouldn't be taken away before the plan ends. Changing things for the next billing cycle with proper notice is one thing but doing it in the middle of an active plan is completely unacceptable.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

4

Functionality

4

SH
Steven Husarcik

Computer Software, 1-10 employees

More than a year

5.0

“best out there!”

Pros

Right away, the templates were the part I enjoyed most while using this software especially because they were very simple to work with.

Cons

This software feels perfect to me as it is and I wouldn't change anything about the website builder.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RR
Red Richard

Food Production, 1-10 employees

More than a year

5.0

“no-code website creation”

Pros

I went with this because it let me build my website without doing any programming at all. That meant I didn't have to deal with combining different languages like HTML and CSS the way I used to and it ended up saving me a lot of both time and money.

Cons

The only thing I'd still like to tweak a bit more is the font settings.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MC
munkasir chowdhury

Education Management, 1-10 employees

Less than a year

3.0

“flexible templates, limited complexity”

Pros

There's a huge selection of templates to choose from and being able to customize them is a big plus. The product is also very user friendly and simple to work with.

Cons

Its main limitation is when you need to build a website with more complex functions, where it can feel restrictive.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

KH
Kristopher Havard

Marketing and Advertising, 1-10 employees

More than a year

5.0

“what a software!”

Pros

As a graphic designer, I need a platform that feels accessible, stays user friendly and gives me plenty of built-in features for whatever concept, project or visual direction I need to create. the software delivers all of that and then some.

Cons

Haven't run into any issues and I've been using it regularly for years.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EH
Eleas Hazari

Computer Software, 1-10 employees

More than a year

5.0

“Has a fair price”

Pros

Feels so easy to use and the pricing is reasonable for just about any type of user.

Cons

The weak spot is responsiveness. The mobile-responsive functions still needs to be improved further.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Education Management, 51-100 employees

Less than a year

5.0

“con convenient”

Pros

Creating content is easy and getting it published takes very little time.

Cons

It would be even better with a bit more flexibility in the design options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MI
Mehandi Islam

Marketing and Advertising, 1-10 employees

More than a year

5.0

“powerful tools for online selling”

Pros

The online store builder, drag and drop editor, booking system and image library are the the software features I enjoy using the most. Integrating it with our existing business setup wasn't completely easy but we worked through it and it ended up doing the job well for us.

Cons

An area where it really needs to work is customer support, along with the community help and knowledge base. Getting assistance can take hours and that part definitely needs improvement. Other than that, everything else is fine.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

FN
Fisokuhle Nhlozi

Information Technology and Services, 11-10 employees

More than a year

5.0

“my experience”

Pros

The designs all look really good and the marketing and social tools are excellent. Even without any prior knowledge, you can build your own site just by following the instructions. There are also lots of free web apps you can add to your site which is a big plus.

Cons

The only downside is that the free domain name starts with the software, followed by the name you choose for your domain.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AY
Adam Yuunus

Computer Software, 500+ employees

More than a year

4.0

“helpful support”

Pros

Right away it felt approachable to set up and learn. The platform offers plenty of templates and features and the documentation is thorough enough to make onboarding much less stressful. Their customer service has been excellent as well and I've also noticed the product keeps getting better over time. Adding a Google Calendar to our site was easy and has been genuinely useful for our neighbors. I also really appreciate being able to edit the mobile version separately from the desktop site.

Cons

Compared with other web hosting options, my biggest issue with the software is the price. Another frustrating part is that the contract renews automatically without any warning which is pretty inconvenient. It also seems to be missing a few features that other website builders offer and the lack of customization has been the most disappointing limitation for me.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

VL
Vivian Long

Facilities Services, 1-10 employees

More than a year

5.0

“friendly interface”

Pros

Building a site with the software feels very easy. The templates look modern, polished and professional, with interactive designs that still remain surprisingly simple to customize behind the scenes. Everything is laid out in a way that makes sense so there's no digging around for the builder and no staying up late trying to patch things together with amateur coding. It delivers a friendly, professional and polished online experience from start to finish.

Cons

The only real downside to me is the price. If you want to remove the "the softwaresite.com" part from your URL and get rid of the the software promotional banner at the top of the page, you'll need to pay at least $200 per year.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JB
Janice Bishop

Retail, 11-10 employees

More than a year

5.0

“So impressive this is!”

Pros

So easy to get pages set up and add information. Connecting the site to different social media platforms is also simple which saves time. Another big plus is how easily customers can reach out to me through the website.

Cons

I really haven't run into anything missing with this software. On the rare occasion I've had an issue, customer service has been easy to reach and helpful in getting everything sorted out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

AV
Angela viispert

Program Development, 1-10 employees

More than a year

5.0

“very good option”

Pros

It is very user friendly and it lets you create really impressive looking sites. The app marketplace is also quite useful. Even as a beginner, it's possible to put together an attractive website without much trouble.

Cons

At times, the platform feels a bit slow and I've lost my work on three occasions because I hadn't saved it right away.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JY
Jason York

Government Administration, 51-100 employees

More than a year

5.0

“positive experience”

Pros

Starting off is really easy and building your own website doesn't take much effort. Keeping the site updated or adding new features later on is just as simple to manage.

Cons

Something that could be clearer is the service comparison tables. The pricing itself isn't really the problem but the descriptions explaining what each service includes can be a little confusing.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

AL
Antonia Laviolette

Retail, 1-10 employees

Less than 6 months

5.0

“you will have full control”

Pros

Compared with a lot of other website builders, the pricing here feels much more affordable. Designing a site is very easy and I can manage everything in one place, from inventory to deciding who gets to see my products.

Cons

One thing I didn't like was having to upgrade the account just to accept payments which means the free plan really isn't a workable option if you want to use it for business.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HW
Heather Ward

Retail, 1-10 employees

More than a year

4.0

“works well for business sites”

Pros

As a basic user, this feels very approachable to work with. There are plenty of videos that walk you through exactly how to do the task you're trying to complete which is really helpful. If you want to manage your website internally instead of handing it off to an outside company, the software makes that possible and helps your business present a professional image.

Cons

Even though the platform is designed to be beginner friendly, there are still moments when new users can get confused and need extra help. We want to keep control of the website within the salon rather than turn it over to someone else especially after having a terrible experience doing that before the software. At times, the terminology they use doesn't match the words we use so it's hard to know what feature or tool we should be searching for. We usually figure it out in the end but it can take a while and wastes time when we're trying to find the function we need.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

6

MW
Matthew White

Real Estate, 1-10 employees

Less than a year

5.0

“really efficient”

Pros

Using the drag and drop site editor has been a real highlight for me--it feels unlike anything else available and makes building pages genuinely enjoyable.

Cons

The monthly cost is definitely higher than a lot of competing platforms. We could put together a website for much less elsewhere but we'd also lose many of the user friendly features and convenience that make this platform so appealing.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

DO
Darby OConnor

Fine Art, 11-10 employees

More than a year

5.0

“effective tool”

Pros

Navigating it feels very easy. Updating our website, putting together and sending newsletters and managing our online store can all be done quickly without much trouble.

Cons

It can be tricky when several managers need to make changes to the site. If more than one person is trying to work in it at the same time, we have to double-check that nobody else is logged in before making updates.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SP
Sarah Powers

Non-Profit Organization Management, 1-10 employees

More than a year

4.0

“quite useful”

Pros

Launching a site felt very easy and it made it simple to bring a website to life. I was able to handle my own site without any issues and my clients have said similar things about their experience. That said having some background in website management definitely helped. If someone is completely new to this, reaching out to customer support at the beginning would probably be the best move.

Cons

Software's SEO capabilities don't seem to be as strong as what you get with other platforms especially WordPress.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7