
Wix Website Builder Reviews
Total 3136 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars27%
3
Stars7%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
Less than a year
“save time”
Pros
Being able to customize the ready-made designs, templates and pages is a huge plus. It makes a busy manager's job much more efficient and saves a lot of time.
Cons
Social media integration feature could be a bit more user friendly especially when it comes to editing and making changes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Non-Profit Organization Management, 1-10 employees
More than a year
“works well”
Pros
Getting a basic website up and running feels very accessible with the software and the built-in templates make the whole process efficient and easy.
Cons
A problem is that adding credit card processing, catalogs or shopping cart features comes at an extra cost.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Retail, 11-10 employees
Less than a year
“great templates for fast teams”
Pros
In a fast-paced work setting, the software feels like the right fit. It comes with plenty of ready-made templates to choose from based on what we need and the editor can build pages without knowing any coding language. Since user experience is the most important part of creating a website, the software really delivers with templates that work well for both site visitors and the people editing the site.
Cons
An issue that comes up at times is how the website transitions from desktop to mobile. Since so many people browse the internet on their phones now, that can be a drawback.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 1-10 employees
Less than 6 months
“dynamic tool”
Pros
Right from the start it felt like a solid website builder and was mostly user friendly. It lets you keep things very basic or make the site as detailed and creative as you want. I also liked that you can either choose from a variety of templates or start completely from scratch. The templates they offer are really well done and give you plenty of room to customize them.
Cons
Part that gave me trouble was the social media integration. I was trying to move my shop from Facebook onto my the software site and it seemed like nobody could really explain how to do it. Customer support did respond quickly which I appreciated but they still didn't actually answer the question I needed help with.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Consumer Services, 11-10 employees
More than a year
“solid value”
Pros
Making a site and running it using this tool is quick, easy and very budget friendly.
Cons
The tax/GST functions is still limited, both at the cart level and for individual products.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
Less than a year
“quick to learn and build”
Pros
So easy to work with and it doesn't take long to understand how to use it. After a short time, you can already begin creating something really impressive.
Cons
Some features are still a bit complicated and it would help a lot if they included tutorial videos for those parts.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“accessible builder”
Pros
One thing I really appreciate about this website builder is the upgraded design templates it provides. The interface feels accessible and practical which makes the whole process more enjoyable. On top of that, the premium option starts at just $5 per month and the fact that you can cancel anytime makes it even more convenient.
Cons
Issue worth mentioning is that it comes with fewer apps compared to some competitors. Another thing I wasn't too happy about is the lack of unlimited plans.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Networking, 1-10 employees
More than a year
“simple to use”
Pros
Because the templates are simple to work with and customize, it feels so easy to set up a site using this tool. I'm especially pleased with the Live Stream feature and being able to adjust the menu the way I want is another big plus.
Cons
A few of the templates still have fixed sections that can't be modified and there doesn't seem to be any clear answer about when that option will become available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Retail, 1-10 employees
More than a year
“perfect for first websites”
Pros
It gives you the chance to launch your first business by creating your own website yourself and you do not need to be an expert to do it because the platform is very simple to use.
Cons
It could offer more color options, images and form designs to help build a more attractive website compared with others.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“easy to use”
Pros
Right from the start, the software felt very user friendly and it gives me a lot more features than other website-building platforms I've tried.
Cons
I've noticed that some features seem to lag pretty often and it could definitely use a few better usability touches, like making the drag and drop option easier to reach when adding media to a site.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Education Management, 51-100 employees
Free Trial
“solid pick for small businesses”
Pros
Works really well for small businesses and people who are just getting started. It comes with plenty of features and they keep adding new tools which makes it feel very capable.
Cons
One drawback is that it doesn't give you a lot of flexibility. It also creates code in the background without you really knowing what's happening.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Internet, 1-10 employees
Less than a year
“so useful”
Pros
There are plenty of templates to pick from and putting the store together feels very accessible thanks to the web design editor on the platform. It also lets you connect your store with multiple other platforms and sales channels which is really useful.
Cons
An issue at the beginning is that it requires you to display ads on your website.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Free Trial
“no coding needed”
Pros
It let me put together an excellent website without having to learn programming or hire a professional and spend thousands of dollars.
Cons
It's missing tutorials for every tool available. There are plenty of features that could make a site even better but unfortunately there isn't enough help or guidance on how to use many of them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Retail, 1-10 employees
Less than a year
“user friendly site editing”
Pros
Very simple to use and edit and I can manage the website without needing a web developer.
Cons
Didn't integrate with other apps and systems the way I needed it to.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Tobacco, 11-10 employees
More than a year
“powerful builder, pricey performance”
Pros
Switching to the software really helped because I didn't need to do anything complicated to get my website looking the way I wanted. The platform already includes all the tools needed to build a site and for me it felt like a drag and drop process the whole way through. At the time I was still learning coding like HTML, CSS and JavaScript so the software made it possible for me to build the entire website without relying on those skills too much. I could create and update content, headers, text, colors, images, sizes and plenty more. One of the things I appreciated most was that hosting and domains are handled directly through the software and connected automatically so there was no need to purchase services from separate platforms.
Cons
It's true that the platform comes with a huge number of tools which makes it especially helpful for beginners who want to create very visual or dynamic websites but the site speed was a serious problem. Pages loaded very slowly which hurt traffic and increased the bounce rate. It was also expensive especially for the e-commerce website I built on the software. Because of the high bounce rate, I was getting very few leads. Visitors often couldn't fully load the site so after waiting a bit, they would leave and move on to another website. That became a major issue for me and eventually I left the software and switched to WordPress. Pricing was another downside since hosting and additional services cost more than many other options on the market. In the end, I moved to a much cheaper WordPress setup, where once you learn how to install WordPress on your hosting, you're good to go.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Architecture & Planning, 500+ employees
More than a year
“appealling for beginners”
Pros
Coming from a non-technical background and knowing very little about building websites, I was still able to create the kind of site I wanted with the software. The interface feels very accessible and I really enjoy using it. One thing I'd love to see is the option to work on the mobile version directly from a phone.
Cons
Cost is on the expensive side. They do try to balance that out with bundle offers like annual plan discounts or free domains which helps a bit. Still, if you run into a billing problem, getting in touch with customer service is extremely difficult.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Accounting, 500+ employees
More than a year
“clear editing”
Pros
is a really solid website builder for both beginners and more experienced users. New users might need a little time to get used to the best way to format their pages but the platform does a very good job of keeping the editing tools clear and understandable.
Cons
The part I like least is that you can't create multiple websites unless you're on a paid subscription plan.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Hospitality, 500+ employees
Less than 6 months
“software overview”
Pros
After hearing so much buzz from small business owners and friends, I finally gave the software a try, expecting building a polished, professional-looking website to be complicated. It turned out to be far simpler than I imagined. I had my site up and running in less than a week and the whole process felt easy from start to finish. Between the wide selection of templates and the ability to add photos and products, it was actually enjoyable to use. The platform gives you a real sense of confidence while putting your site together.
Cons
Something I don't care for is how quickly the pricing climbs especially if you want access to the full experience the software offers. The way the plans are structured and categorized really should be improved.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Internet, 500+ employees
More than a year
“why I like it”
Pros
Coming across the software was a game changer for me. It already has pretty much everything needed to run a website and helps present a company to people around the world. Building pages, editing photos, handling customer support and even setting up dropshipping are all included which makes it incredibly convenient. It's also very beginner friendly and a really good way to start learning web design and related skills. I've gotten so much value from using the software and overall it's been great.
Cons
The only thing I'd really want changed is the subscription price since it could be a bit lower. Other than that, it's an excellent website builder.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Music, 1-10 employees
More than a year
“reliable web design features”
Pros
It is a solid choice for website design. It's simple to use and comes with the features needed to build a site effectively.
Cons
I don't have any complaints. It's a really good piece of software and the pricing feels fair.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8