
Wix Website Builder Reviews
Total 3136 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars27%
3
Stars7%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Graphic Design, 1-10 employees
More than a year
“flexible editor with handy support”
Pros
Its easy enough that I'm able to show my customers how to manage and update their own sites without much trouble. The drag and drop functions are something I really enjoy using.
Cons
A few things in the dashboard were not very easy to find at first. Thankfully a support rep was able to point me in the right direction pretty quickly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Construction, 1-10 employees
More than a year
“Good setup”
Pros
When I needed to get a website published their team really helped me make it happen. They assisted with everything from editing the site to reformatting the pictures and text and the whole process came together well. Thanks!
Cons
It is slightly difficult to use at first but customer support walked me through it and made things much easier to manage. Honestly there are not many downsides to choosing this software.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Computer Networking, 11-10 employees
More than a year
“templates that make websites shine”
Pros
Building a website has been a really positive experience. Their templates and step by step guides make the whole process simple especially for getting a site up and running without trouble.
Cons
I'm not a professional web designer, just a small business owner and honestly I can't think of anything negative to say about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 11-10 employees
Less than 6 months
“no code website building”
Pros
Stands out to me as a website builder that makes it possible to create a website without needing any coding skills.
Cons
The drawback with it is that premium plans can become expensive and moving to another platform later can be more difficult.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Events Services, 1-10 employees
More than a year
“great templates”
Pros
The templates and POS features are excellent! There's a wide range of options available and making updates and publishing them is quick to do.
Cons
Designing and moving around the platform has started to feel more difficult. The add ons still don't seem worth the price when you really look into them and the constant prompts to upgrade or buy extras come up too often.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“flexible customization for clients”
Pros
Customizing websites for my clients feels very easy which is a big plus since we work across a range of industries.
Cons
I'd still like to see how it stacks up against other formats especially for more advanced marketing use cases at a high level. The AI tools are helpful though.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Writing and Editing, 1-10 employees
More than a year
“good for simple portfolios”
Pros
Works well as a beginner friendly website builder especially for self-published authors, bloggers and other creatives who want to put together a basic portfolio without spending too much.
Cons
The interface feels somewhat limited and the design choices are not very flexible. If you need a more advanced or sophisticated website builder, this probably won't be the right fit.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Entertainment, 11-10 employees
More than a year
“accessible drag and drop builder”
Pros
Right away it feels very easy to work with. The interface is accessible and the drag and drop tools make putting a website together feel simple and trouble free.
Cons
One thing that stands out as a drawback is the pricing. It can get fairly expensive compared to other website builders especially once premium features are added. Even though the platform is capable and convenient the cost may not suit anyone trying to stay within a tighter budget.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Entertainment, 1-10 employees
Less than a year
“customizable builder with lag”
Pros
It felt very user centric and approachable and I appreciated having website building tools I could customize and experiment with.
Cons
At the same time it would lag pretty often and the limited integration options made it harder to move information between third party apps along with a few other minor technical annoyances.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
5
Medical Practice, 1-10 employees
More than a year
“stress-free setup”
Pros
Getting a domain and building a website was really easy which took a lot of the stress out of the whole process. On top of that the customer service has been amazing. They also offer discounts on new plans so choosing this tool felt like an obvious decision.
Cons
Nothing to complain about here. My experience with this company has been entirely positive and my website hasn't had any issues at all since it was launched.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Music, 1-10 employees
Less than 6 months
“excellent tool”
Pros
Customer support has been very helpful and the platform gives really good value for the money. It offers plenty of options for using videos and images, plus strong business and marketing tools. There are also lots of editing choices which makes building and customizing the site feel very flexible.
Cons
There are still some bugs and occasional issues. At times finding an answer through the help buttons or AI tools alone can be difficult and in certain situations, support from a real person is necessary.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Computer Software, 1-10 employees
Less than 6 months
“simple builder, pricey overall”
Pros
A solid option for anyone who wants to build a website thanks to its simple setup and drag and drop tools.
Cons
The interface can feel overwhelming because there are so many functions and the pricing seems too high. By the end it can feel more worthwhile to hire someone to build and host the website for a much lower cost.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
Computer Software, 1-10 employees
More than a year
“Super valuable”
Pros
Really good value for the price, it's simple to work with and the customer support has been excellent. There's also still a lot more for me to discover and try out!
Cons
At times it does seem a bit slow. My guess is that this happens because so many people are using the software which makes sense since a lot of users rely on it for the same reasons I do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Hospitality, 11-10 employees
Less than 6 months
“live chat boosts conversions”
Pros
Has been great for helping us turn leads into clients faster especially with the live chat feature. It's brand new for our team and it's already been working really well.
Cons
Honestly no complaints here. We got up and running quickly and the onboarding process felt smooth. The online scheduling tools have also been a huge win for our small team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Restaurants, 11-10 employees
More than a year
“mixed editing with shifting tools”
Pros
Once you get used to the editor making changes is pretty easy. It also supports multiple pages and lets you set ticket prices without much trouble.
Cons
A frustrating part is that they frequently move things around and change the layout. For example email marketing can be really difficult to work with when you're trying to manage target lists.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Online Media, 1-10 employees
More than a year
“templates feel too limiting”
Pros
Is still beginner friendly and works well for someone who wants to showcase a hobby or their profession with a simple and amateur style website.
Cons
Ever since I moved over to WordPress this has felt more and more restrictive. You can usually find a template that does the job and that's fine to a point but there's not much room for creativity. If you want to make major changes or switch your site to a different format, you basically have to rebuild everything from the beginning.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
3
Health, Wellness and Fitness, 1-10 employees
More than a year
“All in one control without developers”
Pros
After trying WordPress, GHL and just about every CRM or website platform out there, this has been the one that lets me handle everything on my own. Most of those other systems feel overly complicated and seem to need a full time developer to manage them properly. It gives me all the features I actually need and I can run it entirely by myself. That's a huge deal since I'm a chiropractor not a coder. Everything is inside my software account and whenever I get stuck, support is right there on chat to walk me through it. I actually just finished a 15 minute chat with their rep and he not only fixed my email issue but also cleaned up my email list so my deliverability would improve.
Cons
Something that does bother me is some of the a la carte pricing. I recently had to pay extra for additional social media posts. It wasn't costly but it still felt a little annoying.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Computer Software, 500+ employees
More than a year
“flexible layouts”
Pros
Working in the editor feels very visual and accessible which makes the design process enjoyable. Being able to drag elements around freely and try different layouts until the page looks right is a big advantage. It also helps a lot that there are plenty of templates available as a starting point.
Cons
As a website grows larger or becomes more complex, adjusting the overall structure can get more difficult. Certain design changes also take some trial and error before everything looks the way it should.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Events Services, 1-10 employees
More than a year
“reliable platform with constant upgrades”
Pros
The platform has been very stable and is always online. They keep adding really good features and continuously improving their services and interface.
Cons
Getting in touch through chat with a representative was quite difficult and the promotional offers should be presented more clearly to avoid misunderstandings.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Retail, 11-10 employees
More than a year
“drag and drop with strong built-ins”
Pros
Building and customizing a website is really easy since everything works with drag and drop so there's no need to know any coding. The wide selection of templates is also a big plus and the built-in tools for images, videos and marketing make the whole process even better.
Cons
More advanced customization can feel a bit restricted compared to some other platforms and a few useful features are only available if you upgrade to a paid plan.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9