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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AR
Anthony Robinson

Staffing and Recruiting, 500+ employees

More than a year

5.0

“great templates for beginners”

Pros

It works really well for beginners. The templates are excellent and the platform is simple to use, with clear guidance that makes it easy to customize your site and add your own personal style.

Cons

I can't think of anything I dislike about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BM
Bahar Madadi

Retail, 1-10 employees

Less than 6 months

4.0

“helpful SEO and e-commerce tools”

Pros

So easy to work with especially for SEO and e-commerce. Those areas usually take some skill but the software makes them much more manageable for people with little to no background in either one.

Cons

The pricing could definitely be better and I think they would attract more customers if their plans were more affordable. It would also help if they offered more add-on options similar to what you can get with WordPress.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

AH
Andrea Hanson

Consumer Services, 1-10 employees

More than a year

4.0

“professional pages without coding”

Pros

Building a professional-looking website with the software has been a really good experience. It's a solid option for anyone who wants to get a site up and running without needing web design experience or coding knowledge. The platform is simple to figure out and it makes it much easier to turn your ideas into a real website.

Cons

One issue we keep running into is the amount of spam coming through the forms page. We do report those emails to the software but we never seem to get any feedback afterward. It would be helpful to know how the software can better support users with this problem.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

CM
Carlos Moya

Marketing and Advertising, 1-10 employees

More than a year

5.0

“powerful digital ecosystem”

Pros

It covers several key needs really well. First it gives users real independence so they don't have to rely on agencies or developers. Second, it offers much more than just a website builder, it works as a complete digital ecosystem. Third, the platform feels friendly and accessible because it's clearly designed with the end user in mind. Fourth, it connects well with third-party services like Google which adds a lot of value.

Cons

Some features still feel a bit too standard although the platform has gradually been becoming more flexible over time.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JH
James Haskins

Food & Beverages, 101-500 employees

Less than a year

4.0

“Beginner friendly”

Pros

Learning website building feels very approachable here and the tools are simple to access and use which is especially helpful when you're just beginning to create your own site.

Cons

A downside is that unlocking the better or more advanced features means paying for add-ons or upgrading which can become expensive if you're not completely sure what you need--especially with the monthly or yearly subscription costs. You also have to upgrade if you want to use your own custom web page name.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

DM
douglas miller

Law Enforcement, 1-10 employees

More than a year

5.0

“perfect for first websites”

Pros

Getting started with it felt very easy especially since I had zero experience building a website.

Cons

The price increase really put me off and that's ultimately why I stopped using it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SG
sky garcia

Consumer Services, 1-10 employees

More than a year

3.0

“professional look but occasional glitches”

Pros

So easy to start working with. It helped my website look very professional and the tabs were very user friendly to work with.

Cons

Something that got frustrating was that it would glitch at times and I had to close the entire program and start again. I was using it on a Microsoft Surface Pro.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

DR
Deepak Ranolia

Computer Software, 500+ employees

Less than 6 months

5.0

“familiar interface”

Pros

It gets a lot right with the features it offers especially with how much attention it gives to the website's UI and UX. The whole platform feels accessible and familiar which makes working on a site really comfortable. It's the kind of service you don't mind coming back to again and again because nothing feels confusing or hard to locate.

Cons

Preview feature still has room to improve. I wasn't able to find a proper way to test how the site would look across different screen sizes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

FF
Frank Fouch

Construction, 1-10 employees

More than a year

4.0

“great templates”

Pros

Developing a website and running it is very easy and managing it is simple thanks to the excellent templates.

Cons

Everything has been good so far. It's user friendly and comes with ready-made templates that make the whole process simple.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

TG
Tiffaney Gordon

Cosmetics, 1-10 employees

More than a year

5.0

“Modern site building”

Pros

Feels really valuable because it comes with a lot of features and the step by step setup makes it much easier for users to create fast, modern-looking, professional websites.

Cons

The stock photo selection inside the website builder could be refreshed more often with newer images.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SH
Samara Hernandez

Consumer Services, 1-10 employees

Less than a year

4.0

“customizable templates”

Pros

Launching a site is very easy! They offer templates you can customize and there's no coding needed. Anyone with a strong sense of design can build a really attractive website without having a computer science background. It's also simple to maintain and keep updated.

Cons

Even though I really enjoy the drag and drop builder, I'd still love the option to use CSS and JavaScript for more advanced customization.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

SS
Sarah Saice

Construction, 1-10 employees

Less than a year

5.0

“Build and market with it!”

Pros

It's really useful being able to promote my business while also creating my own website in one place.

Cons

I'd like to see a bit more detail available for the marketing products but aside from that, it's been excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JL
Justin Lanning

Entertainment, 1-10 employees

More than a year

5.0

“built my site in a day”

Pros

Not being a web designer at all, I had already spent thousands trying to create the "perfect website" and none of those sites ever felt quite right. I kept searching online for something better. After seeing a lot of TV ads and hearing glowing feedback from friends who also have no design background, I finally decided to try this option. It completely changed things for me. I put together my website in a single day and then kept refining it over time. The free hosting was another huge plus and definitely one of the features that stood out most.

Cons

Something I'd still like is a wider range of third-party integrations. More tutorials would also help especially for understanding the more advanced features and how everything connects together. The pricing feels a little high to me although I do realize that building a website isn't cheap. Since hosting was included though, the annual plan still felt like a worthwhile investment.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

NS
Nina Shah

Fine Art, 1-10 employees

More than a year

5.0

“fast site creation”

Pros

Building with this software is very easy and it cuts down a lot of the time needed to design and create a digital product. It also helps shape the direction of the business by introducing new products and features that are available in the market. The customer support team is excellent and most representatives are able to solve issues in a single call. On top of that, they provide extra resources and online help whenever it's needed.

Cons

At times the editor can be slow to load. Moving from the old site to the new one was not especially smooth at first but with strong support from their team, everything ended up working properly. On rare occasions, an issue does not get fixed right away and requires another call. Also some services are only available as added apps and it would be better if those were included in the premium plans.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

JG
Jason Giecek

Entertainment, 1-10 employees

More than a year

5.0

“great web design for years”

Pros

Making websites has been very easy and I've been using it for years to create impressive designs for both my own company and my clients, who have been really happy with the results.

Cons

There aren't many downsides. If I had to mention one, it's that it isn't offline which is a bit frustrating compared to the old days of offline software where you could just build a site and be done with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LG
Luis Gutierrez

Marketing and Advertising, 11-10 employees

More than a year

5.0

“excellent templates for campaigns”

Pros

The way it interacts with users feels very easy and that simplicity is a big plus. Its templates are excellent and they let me build web pages quickly and without complications for the traffic coming from my marketing campaigns.

Cons

The free plan does have limits especially when it comes to accessing certain tools that would help me better optimize the management of the leads I capture.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LS
Lorena Sanchez

Broadcast Media, 11-10 employees

More than a year

5.0

“Creative tools”

Pros

Quite simple to start out with. The platform is well organized and detailed so it's simple to move through the different sections and access the many options available to build your work in a creative and professional way.

Cons

Still has room to improve when it comes to mobile use. It is not very compatible with mobile devices so loading can take quite a while. On a computer though, it works well. Another limitation is that the websites cannot be transferred to another hosting provider the way they can with WordPress, for example.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LS
Lindsey Schnetzler

Photography, 1-10 employees

More than a year

5.0

“simple to use”

Pros

Is really easy to use, offers a wide selection of templates and lets you customize just about everything.

Cons

I haven't run into any issues. I've really enjoyed using it and don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GDV
Graham de Vos

Internet, 11-10 employees

Less than a year

4.0

“Powerful ecommerce options”

Pros

Gives you a huge range of choices in its online store and the ecommerce tools are strong enough to make it a top pick for building a business website. It really works for all kinds of users too. With its impressive features, built-in tools and the massive app marketplace, it can cover pretty much any need no matter what type of site you want to create. There's a lot of innovation packed into the platform and it's flexible enough to give you real creative freedom without feeling restricted. Because of that, you can customize your template extensively and build your site the way you actually want without running into problems.

Cons

A frustrating limitation is that once your site is published, you can't switch to a different template unless you're willing to start all over again. Over the longer term, scaling your site can also get more expensive since adding third-party apps often means paying extra fees. On top of that, opening the software for the first time can feel a bit overwhelming. There are so many design options and features available that it may come across as sensory overload for some users.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6

BB
Brittany Baldassari

Media Production, 1-10 employees

More than a year

5.0

“perfect for startups”

Pros

Creating a website is very easy and the platform is pretty much self explanatory for beginners. Just about anyone can use it without much trouble. It's an excellent option for startups and small businesses that don't have a large budget for website creation but still want to launch a really polished website.

Cons

The only thing I'd really want is a direct way to connect my podcast to the platform. Other than that, it's been fabulous.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10