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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Hospitality, 1-10 employees

More than a year

5.0

“Easy learning”

Pros

Is really easy to work with and it only takes a few minutes to get comfortable using it. The whole platform feels very accessible.

Cons

A few features are a bit more complicated to work with especially forms. Hopefully that part gets better with future updates.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

TMJ
Timothy Moore Jr.

Marketing and Advertising, 1-10 employees

More than a year

4.0

“so much freedom”

Pros

Felt very natural to use thanks to the accessible drag and drop tools. There's also a wide selection of polished, professional templates available including landing page designs. The part I appreciated most was that it's free to use. If needed, you can connect a custom domain later for a small monthly hosting fee but it's not required to begin.

Cons

Honestly the only downside that comes to mind is the limited customer support on the free plan. If you upgrade, that service is included which feels completely reasonable. I really can't hold that against the software especially since the overall quality of the platform is outstanding for a free website builder.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

A
Anonymous

Writing and Editing, 1-10 employees

More than a year

5.0

“Approchable tool”

Pros

Creating a website with this tool felt approachable even though I'm not a technical person. I've known about it for over 10 years from browsing online and it made a strong first impression because of how many features it offers. The platform has lots of attractive themes and professional looking designs to choose from. Adding text and making changes inside the editor is simple and there's no need to know JavaScript. It also offers different packages depending on what you need and in my case, I wanted to create a blog.

Cons

Since there are so many design options available, it really helps to already know your niche. I ended up spending a lot of time going back and forth between themes and layouts because so many of them looked beautiful which made choosing harder. I also ran into a few technical issues especially with images loading and not displaying properly on the screen while editing.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

TJ
Tomara Jones

Publishing, 1-10 employees

More than a year

3.0

“custom templates with some layout limits”

Pros

Having a site up and running with this software is pretty easy thanks to the customizable templates and the built-in suggestions customized to the specific industry the website is for. It also connects well with other websites and platforms which adds a lot of useful functions and it gives you one central place to run the website and manage all of the content.

Cons

A part that falls short is how much control the templates give you over resizing items and arranging content. At times, that makes pages feel a little too sparse or bare especially when a more compact layout would look better and it doesn't really seem to provide that option.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

TE
Terynso ElAmin

Retail, 1-10 employees

More than a year

4.0

“user friendly payments”

Pros

Launching a site feels very easy. It's really user friendly both for the person building the website and for customers browsing it. The platform also helps shape the design based on the kind of site you want to create which is a big plus. I also love that we can take orders and payments directly through it and having built in marketing support is really helpful too.

Cons

Something I'd still love to have is a feature that lets customers leave reviews on our store and products. Also, there are a few settings that can only be updated from a computer instead of a phone though that part is understandable.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

RL
Rially Lubis

Marketing and Advertising, 1-10 employees

More than a year

5.0

“Stellar support”

Pros

Has been my go to for a long time now. I tried other website builders before but I keep choosing this one because it offers so much more. My websites always turn out looking beautiful, there are tons of templates to choose from and everything works really well. Some of my clients use this too, I build their sites and update them whenever needed. That part is especially convenient since there's no coding involved. They're always improving the platform and adding new features and their customer support has been amazing.

Cons

Design tools in it can be both a blessing and a curse. It's very tempting to add animations and go overboard with large images but that can really hurt page load speed and eventually make the site less user friendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DJ
Delois Jackson

Insurance, 1-10 employees

Less than a year

5.0

“website building made simple”

Pros

Making a website from the ground up feels very easy even without any prior experience. The image options are excellent and there are plenty of helpful training videos on YouTube to guide you along the way.

Cons

The add-on features are still something I'm not completely sure about or how necessary they really are. At this point though, I honestly don't have many negatives to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Electrical/Electronic Manufacturing, 500+ employees

Free Trial

4.0

“Works for small stores”

Pros

It's easy to use and works well for setting up a smaller, low-budget store.

Cons

At this point, it's still not a very good fit for larger stores or bigger organizations.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Design, 11-50 employees

More than a year

3.0

“simple builder, limited customization”

Pros

Getting started with it is very easy and it's a really user friendly website builder overall. That said if you're trying to keep up a blog some features can feel a bit limited.

Cons

One downside is being restricted to the software's templates. If I want to make custom changes with HTML or CSS, that option just isn't available.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

BM
Bryant Meeks

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0

“Easy to use”

Pros

Quick and easy to get a very basic webpage up and running which worked well for me since I don't need a lot of extra features.

Cons

Customizing each page takes a lot of effort and it's frustrating how much manual aligning and layout editing is involved. The same goes for most of the apps especially compared with Shopify.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

JS
Jean Selepe

Transportation/Trucking/Railroad, 11-50 employees

Less than a year

5.0

“quality templates”

Pros

While working on another project, I came across this tool and I have to say it really stands out. The platform is simple to use and the high-quality templates they provide make building a site much better.

Cons

The only thing I'd want is a bigger template selection so there are more options to choose from.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

WS
William Stevenson

Alternative Medicine, 1-10 employees

More than a year

4.0

“Customizable builder”

Pros

Using it feels efficient because it's simple to work with and the customization options make it feel truly like my own site.

Cons

I'd really like to have a few more template choices available.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JC
James Cole

Accounting, 1-10 employees

More than a year

5.0

“amazing value”

Pros

Compared with other website builders in this category, the pricing is outstanding! When you add the user friendly setup and appealing design tools, it feels like an obvious choice. I'm definitely a big fan!!

Cons

I don't really have anything to complain about.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DW
Dianne Wadden

Publishing, 1-10 employees

Less than a year

5.0

“SEO boost”

Pros

Building a website with it feels very user friendly and it gives you plenty of freedom to design it the way you want so it truly feels like your own. The templates, custom domain options and step-by-step SEO tools are all really helpful. It also makes it simple for people to find your site and you can connect domains you already own without much trouble. There are monthly and yearly upgrade plans available and the SEO Wiz gives you a personalized checklist that helps your site rank better on search engines like Google.

Cons

At the same time like with most website builders, it can be confusing when you're brand new to it and still learning how everything works. Some of the buttons were not very clear and switching between designing the site and doing things like creating a title made it harder to tell which create button I actually needed. I also didn't find the instructions on the platform itself very helpful although I was able to get the answers I needed by searching on YouTube.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Music, 1-10 employees

More than a year

5.0

“so efficient”

Pros

Making a productive website starts with the right platform and this really stands out as one of the better website builders available. Its wide range of templates and extensive customization options give you a lot of freedom to design and run your site the way you want. Whether you're creating a blog or setting up a professional online store, it has the features to support both. It lets you put together the website you have in mind without needing technical skills which makes it a strong fit for most users.

Cons

A drawback with it is that none of its plans include unlimited bandwidth or unlimited storage for websites.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MH
Marisa Haney

Education Management, 101-500 employees

More than a year

5.0

“drag and drop makes things easy”

Pros

The drag and drop setup makes building pages really easy. There is a little bit to learn at the beginning while you figure out everything the platform can do but once you spend some time experimenting with it, the creative possibilities really start to open up.

Cons

I'd still love to see a membership management add on like WildApricot offers. It would be really useful if this software could handle things like member tracking, login details, annual payment collection and payment tracking all in one place.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HS
heba sadek

Information Technology and Services, 1-10 employees

Free Trial

5.0

“Has all the essentials”

Pros

So simple to get things done in this software and it also saves me a lot of time. It includes most of the features and options I need so I can build what I want without much trouble.

Cons

The pricing feels a bit high to me especially since there are other platforms that offer similar features for less.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MS
Mathew Skelly

Government Administration, 500+ employees

More than a year

5.0

“impressive quality for price”

Pros

Right away it felt like a budget friendly option without sacrificing quality. It comes with a wide range of features you can add to your site and getting everything set up was smooth. Customer support was excellent whenever needed. I also really appreciate being able to customize both my automations and the overall look and feel of the website. I'd absolutely recommend it to anyone needing to build a site for any purpose.

Cons

At this point, I honestly don't have any complaints. I'm just glad a product like this exists.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RS
Renee Stringfield

Entertainment, 1-10 employees

More than a year

5.0

“versatile tools”

Pros

From the start the biggest plus is how simple this software is to work with and how many different purposes it covers. It helps with everything from marketing and advertising to analytics while also supporting target audience growth and customer database building.

Cons

Even though there's a huge selection of templates available, they could use a refresh to feel more current. I'd love to see designs that are more contemporary and urban especially since there are so many newer industries and job markets now. It covers the basics well but I'd definitely like more variety.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

TC
Tina Cook

Media Production, 1-10 employees

Less than a year

5.0

“organized portfolio showcase”

Pros

One thing that really works well is how neatly I can organize my products and it gives my clients a clean, well-structured portfolio to look through.

Cons

I haven't come across anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10