Wix Website Builder Reviews

Pros

From the platform itself to the outstanding customer service everything has been excellent. Building a webstore is very user friendly and being able to get personal support from a real person has been unmatched.

Cons

My only regret is not finding it sooner. I truly haven't had any complaints during my entire experience using the platform over the past 6 months.

Pros

Running my business on this software has been a very positive experience. The platform is user friendly and lets me add my full product catalog into the ecommerce database without trouble. I've been using it for a long time and honestly I wouldn't look elsewhere because it already covers everything I need. I recently ran into an issue and had to contact support. The AI chatbot didn't really get to the root of the problem but it did connect me to David who then helped me reach Majestic in advanced billing. They resolved everything very quickly. Once I got past the chatbot the customer support was excellent.

Cons

Something I'd really like to see is a tiered discount for premium subscriptions. If someone has a second, third or fourth business with premium plans, it would be nice to get some kind of price break. I realize most users may not be managing multiple businesses but I have three already and I'm working on a fourth. A little discount for multi business users would definitely help the bottom line.

Pros

Customer support has been excellent. When I ran into an issue they resolved it the very same day and the representative was very patient throughout the whole process.

Cons

The issue is the lack of an upgrade option for business email because of Google's setup. It would be much more convenient if upgrading to a higher Google tier were possible.

Pros

Having complete control over where everything goes on the website is the biggest advantage for me. Other hosting platforms usually box you in or make you rely on spacers just to get an image into the right position but this software doesn't do that. The drag and drop tools are great and I don't need to install a bunch of extra apps just to build a simple website. With the newer studio placing items consistently across pages has become even better. It's an excellent service overall!

Cons

A thing that used to bother me was having to separately review the mobile version of the site. It felt pretty limited before but now that has improved a lot. I can adjust everything much more freely, move elements around, resize them and make the mobile layout work the way I want.

Pros

The instructional guidance was excellent, designing my webpage felt easy and the customer support team was genuinely attentive and helpful.

Cons

Pricing is a bit higher than I'd prefer but it felt worth it after my site went live and I got a service call the very next day.

Pros

The customer support teams was great to work with. They really knew what they were doing, explained things well and made the whole conversation enjoyable. So lucky to have someone that well informed and pleasant on their team!

Cons

Only downside is that I can't contact this one rep directly which would be really helpful since he already understands the issues. He's very experienced and patient.

Pros

Across all the digital products and services I've paid for, this easily had the best customer support! Every time I've contacted them the experience has been helpful, pleasant and consistently successful.

Cons

The move over to this software felt a little frustrating for our team at first but we've gotten the hang of it and now really appreciate the more modern feature set.

Pros

Getting started with website design and updates felt very manageable especially since I'm still fairly new to it. On top of that the customer support I've received has been outstanding.

Cons

At the moment I'm dealing with a technical problem with payments. The issue has been escalated and while I've been told a team is actively working on a fix, it's still frustrating that this problem is happening at all.

Pros

Offers really good value when you need to build a website from scratch without having a lot of coding knowledge or prior web design experience. It comes with plenty of features and keeps the coding side fairly minimal although having some coding background definitely makes the process much more helpful.

Cons

One issue is that the number of options can feel a bit overwhelming at first. The templates are useful but turning one into a design that truly fits your needs still takes practice and a significant time investment. It's not completely plug-and-play unless you're fine with ending up with a very basic website.

Pros

For the price the feature set gives really strong value for money and cuts down the need to pay for a bunch of separate subscriptions.

Cons

The biggest problem is how restrictive it feels once you pick a template since changing it later means rebuilding the entire site from scratch which is pretty limiting.

Pros

Working with the tool has been a really positive experience especially because of how well it combines creative control with a user friendly setup. The customer support agent was great and that stood out right away. What I appreciate most is being able to create modern, visually polished websites without giving up advanced customization. Features like Velo, custom code embeds and flexible layout controls make it possible to build quickly while still maintaining strong design quality and performance which matters a lot when handling client projects.

Cons

For me the pricing was a huge drawback. A number of important features are only available on higher-tier plans and that can become expensive fast when you're managing several client websites. The platform still offers solid value overall but it would be even better if the pricing were more flexible for professionals or if the feature bundles were clearer.

Pros

You get good value for the money here especially with the free option available. Customer support has been decent whenever needed and I haven't really run into bugs or technical issues. The online store features are also solid and do the job well.

Cons

Using it can be a bit challenging unless you're on a paid plan. Another downside is that with the free version your domain name has to include "Wix" which makes it feel less professional.

Pros

Starting off with it feels easy and that's backed up by really solid customer support. The platform is user friendly overall and on the occasions I needed assistance, the support team was reassuring, detailed and genuinely helpful.

Cons

The site building process still has room to feel more organized and accessible especially for people who just want the basics and don't need all the advanced features.

Pros

The highlight for me was the support expert, Eddna. She was incredibly kind, professional and genuinely helpful and she managed to fix every issue I was dealing with while editing the website. Honestly she deserves a higher position because her support was far better than what I got from other experts or even the AI :D It was a real pleasure talking with her!!

Cons

I don't have any complaints. If every support expert were like Eddna, the experience would be wonderful every single time.

Pros

Really good value and fairly easy to use. It gives me all the tools I need to manage our apartments in the Gambia.

Cons

Something that caught me off guard was the lack of guidance after I bought a domain. I expected it to link to my site automatically but that didn't happen.

Pros

After moving from Editor X to this, it still has that same simple feel but now comes with more advanced tools and better responsiveness. The interface looks cleaner, gives more room for customization and handles complex web design projects much better overall. The upgrades to its AI features have also made it easier to push website customization even further.

Cons

An issue is that getting a site to rank in Google as well as a WordPress site can still be challenging even though this software is much simpler and more organized to use for building clean and modern websites.

Pros

Whenever I've needed help their customer service has responded incredibly quickly. My issue was resolved within minutes and the expert who assisted me was very patient, calm and reassuring throughout the whole conversation.

Cons

I don't have any complaints.

Pros

Putting together a website feels very easy and it does a much better job of showcasing an organization or product than Weebly.

Cons

Getting the hang of it takes some time. Like most website builders it requires some time to get used to but once you understand how it works it becomes simple to use.

Pros

Right away it felt like really good value for the money. The interface looks nice and the user friendly features help my business and marketing stand out in a big way.

Cons

Every now and then I get a little confused while using it although I don't really think that's on them. If anything I just wish it were a bit more easy.

Pros

Has been really good value for the money for us. The customer support is helpful, the platform is simple to use and it comes with plenty of useful features. The business and marketing tools are a big plus and working with video and images has been easy and effective.

Cons

Honestly everything has worked well for what we need. We haven't run into any real drawbacks or notable issues. It has been dependable, easy to manage and it continues to meet our business needs consistently.