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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SR
Simonetta Raise

Individual & Family Services, 1-10 employees

Less than a year

5.0

“quick website creation tools”

Pros

Being able to build a website quickly and without complications is a big advantage. The tools for creating and organizing sections are really well made.

Cons

It can be a little slow at times and you do need to spend some time adjusting things properly but nothing serious enough to stop using the platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CF
Claire Feuer

E-Learning, 1-10 employees

More than a year

5.0

“flexible customization without coding”

Pros

Is very user friendly overall and I really appreciate how much I can customize without having any coding experience.

Cons

There are quite a few features and that can feel a bit overwhelming to explore at first. On top of that, finding the settings page is not very accessible.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

CO
Carson Odle

Construction, 1-10 employees

Less than a year

3.0

“good for simple website launches”

Pros

Getting a company off the ground with the software is pretty easy and it helps you launch a website quickly. The core platform is solid and simple to begin using right away.

Cons

It doesn't seem well suited for more complicated websites that need large subscription records and dedicated member-only sections. If those features are available, we weren't able to figure out how to use them.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

6

Functionality

5

EW
Elise Watt

Real Estate, 1-10 employees

Less than 6 months

5.0

“beginner friendly”

Pros

One of the best parts of the software is how simple it is to work with. Since I'm not very tech-savvy and don't know how to code, it was a really awesome option for building a website.

Cons

The only downside for me was the cost compared to how often I actually needed to use it. It ended up being more of a one-time-use tool with just a little maintenance afterward.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MT
Monica T.

Apparel & Fashion, 1-10 employees

More than a year

5.0

“affordable builder with charming templates”

Pros

Affordable, dependable and beginner friendly, with attractive templates and branding/logo options. It comes with plenty of features especially for someone just starting out.

Cons

It doesn't include an integrated inventory list and the navigation feels a little less accessible than Shopify. You also need time to figure things out before using the software starts to feel natural.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

CK
Caroline Kavanagh

Professional Training & Coaching, 1-10 employees

More than a year

5.0

“accessible editor”

Pros

Building a website with the software feels very approachable thanks to its accessible drag and drop editor and the large selection of customizable templates. Even without any coding background, it's simple to put a site together. The interface is clean, the navigation makes sense and the whole process walks you through each step so your attention stays on your site's design and content instead of technical complications.

Cons

the software does offer plenty of templates but one frustrating limitation is that once you've started building your site, you can't switch to another template unless you begin again from scratch. That can be really annoying if your design ideas change halfway through the project.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

EL
Eric Latimer

Arts and Crafts, 1-10 employees

More than a year

5.0

“reliable AI help”

Pros

The AI assistance is excellent and the human support is even better. It walks you through everything step by step and helps you get real results so I really can't fault the system.

Cons

there's very little to dislike, if anything at all. I'd happily recommend it to anyone looking for this kind of website service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

RB
Richard Busillo

Professional Training & Coaching, 1-10 employees

More than a year

5.0

“helpful support”

Pros

When I ran into a problem and had to contact customer service, they were incredibly helpful. They guided me through each step and even tested everything afterward to make sure it was working properly.

Cons

Nothing really comes to mind. They handle publishing my site very well and everything looks good and works exactly as it should.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JLD
Jenna Lee Dillon

Accounting, 1-10 employees

More than a year

3.0

“somewhat good but has issues”

Pros

It's possible to create a really attractive website with the software and the platform is fairly user friendly for beginners or business owners putting together their own site.

Cons

The part I don't enjoy is how frustrating the tools feel when adding SEO data to pages. It also doesn't seem to offer a way to see all pages and their SEO details.. like keywords, slug, meta description and SEO score.. in one place the way WordPress does.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

DB
Durga Basnet

Financial Services, 1-10 employees

Less than 6 months

5.0

“reliable features”

Pros

Most features are included and laid out in a clear, easy way so it's simple to follow. The customer service chat is available quickly and they respond promptly to every question while you're in the conversation.

Cons

A few more advanced tasks, like linking a form or connecting it to an email, could be explained a bit more clearly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AD
Alan DeThabrew

Hospitality, 1-10 employees

More than a year

5.0

“quick live chat fix”

Pros

While updating and editing my site, I ran into a problem that the AI tool was helpful with but it still couldn't fully resolve. Once I got through to live chat, Nazar fixed everything within minutes and I was able to update my site successfully.

Cons

The only downside was that there wasn't a direct shortcut to speak with an adviser. I had to go through the AI first and although it was useful, it wasn't what I needed at that moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SS
Shawna Simcic

Marketing and Advertising, 1-10 employees

More than a year

4.0

“flexible builder”

Pros

Building a professional-looking website with the software felt very approachable and flexible. Even without any technical experience, I was able to create a polished, custom-looking site without hiring a developer. The drag and drop editor gives a lot of creative control and the templates feel modern, mobile-responsive and simple to customize. I also really value the built-in features like SEO guidance, forms, analytics, automations and branding tools since they keep everything organized in one platform instead of relying on a bunch of separate apps. Overall it gives small businesses and creative users a strong way to launch a high-quality online presence quickly.

Cons

Changing your main template after publishing is much harder than expected. Some of the more advanced customization options can also feel limiting unless you get into the software's developer tools. Although the platform is very beginner friendly, the editor's flexibility can sometimes make it harder to keep spacing and layout perfectly aligned unless you pay close attention to the design. On top of that, load times may occasionally slow down on websites with a lot of media.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

7

MW
Marissa Wise

Alternative Medicine, 1-10 employees

More than a year

4.0

“sooo worth it”

Pros

Once you spend a little time getting familiar with the software, using it starts to feel natural. It comes with plenty of handy features to explore and experiment with and I really enjoy how much there is to work with.

Cons

The price is the biggest downside although everything feels expensive right now anyway. I went with the monthly subscription to keep things organized and get the best results and honestly the convenience makes it feel worth paying for.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

NW
Nicole Williams

Accounting, 11-10 employees

More than a year

5.0

“professional tools”

Pros

Right away, it was simple to check emails, assign different tasks to different clients and use the color coding to keep everything organized.

Cons

It felt very professional throughout and it was easy to understand and figure out. The only downside was that the pricing eventually became expensive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

SC
Sarah Cone

Publishing, 1-10 employees

More than a year

2.0

“tax compliance and lag frustrations”

Pros

Getting a site up and running with the software didn't take long. The drag and drop editor functions well and the templates look polished and professionally made. Even without prior experience using the software, it was pretty quick to get started. The pricing also felt reasonable for what was included.

Cons

Where it really fell short for me was e-commerce compliance. Selling internationally isn't handled well because there's no proper support for VAT and other international taxes. At the same time, it also isn't simple to restrict sales to just the US since I can't combine IP-based limits with shipping address controls which makes staying compliant with different laws much harder. I'm looking for a platform that acts as a merchant of record and takes care of collecting and filing sales tax and the software doesn't do that. On top of that, uploads were slow and the platform lagged a lot. The GDPR and California compliance options are also not sufficient so I had to pay for another service just to cover those legal requirements. To make matters worse, customer support couldn't resolve any of these issues.

Rating Distribution

Ease of use

3

Value for money

4

Customer Support

3

Functionality

3

BM
Brazola Middlebrooks

Retail, 1-10 employees

More than a year

4.0

“helpful features for new owners”

Pros

Getting started with the software was really helpful for my partner and me. As brand-new business owners, we appreciated having features that made the process more manageable and supported us a lot.

Cons

One thing I wish had been better was the marketing support. It would have helped to have more guidance or at least a clearer breakdown of how to market effectively and choose the right audience.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

LF
Luis Funk

Retail, 1-10 employees

More than a year

4.0

“beginner friendly e-commerce builder”

Pros

Its user friendly interface is especially helpful for beginners making the process of building an e-commerce website much less of a trouble and it comes with some fairly solid tools.

Cons

While it does include some really nice templates, they can feel a bit generic at times unless you spend a lot more on a premium, higher-quality template.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

KA
Kaberi Aparajita

Media Production, 1-10 employees

More than a year

3.0

“strong features but overpriced”

Pros

There's a wide range of products and design options and the features, customer support and page layouts are all pretty solid.

Cons

The downsides are the speed, the overall value for money and the usability. It feels too expensive and it seems like they charge extra for just about everything.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

6

Functionality

6

NN
Nancy Nyambura

Information Technology and Services, 11-10 employees

More than a year

5.0

“sites made simple”

Pros

Makes it really easy to build responsive website designs. I can put together modern, customizable websites without much effort and it also works well for creating and managing blogs. Editing the site is simple too which makes the whole process very convenient.

Cons

Has been a reliable website builder for me and it makes the full site creation process feel effortless so I honestly don't have any complaints about it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

GS
Gordon Sinclair

Entertainment, 1-10 employees

More than a year

5.0

“my review”

Pros

Building a website with the software was easy and very easy to follow. I also ran into a technical problem with automated form submissions and the support agent resolved it very quickly. They guided me through everything step by step and the issue was fixed successfully.

Cons

Nothing to complain about here, as everything went perfectly from start to finish. I don't have any issues to mention on this topic and the the software support agent was clearly very well informed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10