Wix Website Builder Reviews

Pros

After struggling to edit my the software website, I got help from Armand and he resolved the issue for me. He was very kind and responded quickly which I really appreciated.

Cons

For the last three days, the the software editor would not load for me. I tried every troubleshooting step I could think of but nothing worked so I reached out to customer support and they were able to help me get it sorted out.

Pros

Getting started with the platform feels very easy and there are plenty of helpful prompts and support features along the way that guide you through what you're doing. The way page layouts transition from the browser version to the mobile app is also very well designed and makes a lot of sense.

Cons

There really isn't much to complain about. Most of the issues I run into come down to my own user mistakes when I click the wrong function and even then it usually just takes a little time to track down what I need.

Pros

Getting connected to an actual customer service representative made all the difference. They were incredibly helpful and sorted things out when I needed assistance. I really struggled with the AI support so I asked to speak with a person instead and I was very glad I did.

Cons

The AI support is genuinely terrible. It's confusing, gives instructions that aren't possible to follow and mostly just keeps sending you back to options that already aren't working.

Pros

Feels so easy to get into wed design with this! Even if someone doesn't stick with it long term, it still feels like an important tool to use during the website-building process and that says a lot about its value. To me, the software really feels like an industry-standard platform.

Cons

It can feel a bit slow for the kind of work I want to do. I tend to create design-heavy projects and once I start coding specific patterns or movement, the editor can get a little heavy and harder to work with at times. Even with that, the overall quality is still 10/10.

Pros

Getting a site built with the software felt very easy and it made it simple to turn ideas into clear, practical features that fit our business, marketing and branding goals. As a charity, we constantly pay attention to how much money goes toward admin costs so having a platform that offers strong value while still being user friendly has been really important for us.

Cons

The initial setup was a little roundabout especially when it came to having the right documentation ready and uploaded in the correct order. As a first-time user, figuring out how to structure a page was also a bit challenging at first but the customer service and expert teams provided all the guidance I needed to get everything built properly.

Pros

A really solid option when you're just getting started. It offers good value for the money, is very simple to use and comes with useful features. You can also use it for business and marketing especially alongside GoDaddy if you want to set up a custom link.

Cons

For a more personalized website for business and marketing, you still need to rely on a third party. The page layout choices also feel somewhat limited.

Pros

Customer service was excellent especially when an issue came up unexpectedly. After I received an email today, they got back to me within minutes and resolved everything in about 8 minutes.

Cons

A few of the themes are tough to customize unless you do quite a bit of coding. It's also hard to repopulate content across different themes when updating an older design and feel. Maybe AI could help with that?

Pros

It comes with a ton of features that make managing and using a website much easier, both from the admin side and for visitors. The business and marketing tools are easy to figure out, simple to set up and dependable. You can tweak the pre-made pages to fit your needs or build your own site from scratch if you want more control. On top of that, customer support is very willing to step in and help whenever an issue comes up.

Cons

It doesn't offer deep personalization for certain plugins or specific page elements but that's understandable since adding that level of flexibility would likely create more technical complexity for both the software and its users.

Pros

I had my doubts about how user friendly it would be but the help articles and prefilled templates save a huge amount of time. The biggest surprise though, was the quality of the customer support. Along with a detailed knowledge base and AI assistance, the staff who step in when you're truly stuck are incredibly helpful and very clear in their guidance.

Cons

I jumped straight into building my site without checking any of the help first which turned out to be a bad call since I had to reconnect my domain afterward. I'd definitely recommend starting with a template you already like as well. Building from scratch isn't all that helpful if you expect to create a stunning website in 5 minutes but updating or customizing an existing design works much better.

Pros

One thing I really appreciated was the customer support. The agents were very cooperative and made the whole process much simpler for us.

Cons

Something that didn't work well for me was not being able to require clients to enter their credit card information when they log in. Because of that, if someone chooses to pay in person and cancels at the last minute, I have no way to charge a cancellation fee. If that feature isn't available, I'm honestly not sure how I'd collect a cancellation fee from clients who pay in person.

Pros

There's a ton of value in the resources and guidance that come with the subscription. The platform is user friendly and I can switch up the layout whenever I want. They also offer plenty of help for marketing, website design, logo creation and the customer service has been excellent.

Cons

At this point, everything has been going well. I did run into one problem with scammers sending emails but that was resolved and now I understand how to tell when communication is actually coming from the software.

Pros

Running a small side business as a graphic designer, I end up suggesting the software to nearly all of my clients. I originally chose it for my own business website after spending a lot of time comparing different site-building platforms. From where I stand, the software is far ahead of the competition in terms of user-friendliness, customization options and overall functions.

Cons

The one thing that gives me pause with the software is the pricing. If you need the full e-commerce package for a small business, it can feel pretty expensive for the specific features I rely on to sell my products.

Pros

There's a lot of flexibility in the editor and I can customize pretty much everything the way I want. On top of that, the support team has always been patient, helpful and pleasant to deal with.

Cons

Once in a while, a few small bugs pop up but they're never anything major. Whenever that happens, the support team usually resolves them very quickly so they don't turn into a real issue.

Pros

the chat support stood out. The rep I spoke with was genuinely helpful and even though he couldn't fully fix the problem because part of it had to be handled by the hosting provider, he patiently guided me through each step. Before that, I was having a hard time getting everything sorted out and he helped me reach the point where the issue is now fully with the hosting service instead of being stuck on my end.

Cons

I'm pretty particular so I've been having a tough time getting the exact look and feel I want for the website I'm building but that really comes down more to me than to the software.

Pros

I was really stressed dealing with a misunderstanding with my client and their rep helped me sort it out. I genuinely appreciated how patient he was and how carefully he went through all the emails to track down the missing websites I needed for my client. We were able to figure everything out together and I'm very thankful for that.

Cons

Right now, I honestly don't have any complaints. The platform makes website design simple which I really appreciate. I'm still learning as I go and fixing any mistakes I notice after handing the website over to my client.

Pros

With just a handful of clicks, you can build a new website and get it online in no time. It's pretty impressive when you consider how much time that can save.

Cons

It really works best for basic websites or landing pages. Once you need more advanced customization, getting everything to work becomes a real trouble.

Pros

Compared with a few years ago, it feels much more AI-driven now. The builder is simple to use, publishing is easy and the auto-generated images are decent.

Cons

One thing I had to learn the hard way is that it's not very portable. The vendor lock-in is a tough reality and the pricing has gone up quite a bit.

Pros

For a small business or independent professional, it feels worth investing both time and money to build a website here. The platform is user friendly and the variety of available layouts makes getting started much more convenient.

Cons

The frustrating part comes after choosing a template because customization options feel more limited from that point on. Switching to a different template is also not very smooth which can make the process inconvenient.

Pros

My site looks great and the support team has been incredibly helpful. Especially this one representative who just assisted me: she was patient, supportive and really took the time to help me work through my issues. Definitely a big plus!

Cons

none. I haven't run into any problems with the software at all. Since launching my website, it's been very effective in helping grow my business and making it easier for people to find me and there really haven't been any hiccups along the way.

Pros

Getting a functional multi-page site up and running doesn't require any coding or hiring a designer. It's possible to put together a solid website in around two hours and with extra time and effort, it can end up looking really polished.

Cons

I've only recently started using the software Studio and while the feature set is really strong, I've noticed some lag here and there that makes me reload pages occasionally which gets a little frustrating.