
Wix Website Builder Reviews
Total 3136 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars27%
3
Stars7%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Printing, 1-10 employees
Less than 6 months
“Accessible tools”
Pros
Working with it has been very manageable for me. I'm a disabled veteran with a head injury and I was still able to do almost everything I needed on my own. Whenever I ran into something I couldn't figure out, customer support stepped in and helped me out. I'm really thrilled with how it's gone.
Cons
Something that could be better is the availability of more prewritten code. It shouldn't be difficult to find a simple code snippet for uploading files and those should just work without so much trouble.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Writing and Editing, 1-10 employees
More than a year
“great setup for my LLC”
Pros
Getting my first company site up and running with this software felt very manageable even though I had never built a website before. The tools were easy enough for me to put together a really nice-looking site for my LLC. I also appreciated the Google Workspace integration since it let me create my first business email account and connect it directly to the website. Another feature I really appreciated was being able to preview the site in both desktop and mobile views before publishing.
Cons
A few parts of the platform were not as accessible as the rest of the builder so I had to rely on some trial and error to figure out exactly how I wanted certain parts of the website to look.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 11-10 employees
More than a year
“solid editor, overpriced plans”
Pros
Over the years, this product has come a long way and become one of the simplest website builders to use. The support team is excellent and the drag and drop features are hard to beat.. you can put a site together and be done in no time.
Cons
The pricing has gotten way too high.. it feels like you have to sell a cow every year to keep paying for it. With so much competition out there, they seem to act like they're still the premier option but that's really not the case anymore.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Computer Games, 500+ employees
More than a year
“Impressive website builder”
Pros
There are tons of options for building websites, with plenty of creative templates and a lot of freedom to customize things the way I want.
Cons
only real drawback is that some advanced features are locked behind higher-tier plans and that can get expensive for small businesses.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Financial Services, 101-500 employees
More than a year
“Has a fair price”
Pros
Building a website and sending emails with this tool doesn't require any programming skills which makes it really approachable. I also appreciate the impressive features that help bring a business online and digitize operations. On top of that the pricing is quite reasonable and the customer support has been solid.
Cons
The CRM tools are good as they are but I'd still like to see the software expand them further over time. It feels like they have real potential to become a complete all-in-one platform for small businesses.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Arts and Crafts, 11-10 employees
More than a year
“Works well for small business sites”
Pros
Even without much background in website publishing, this software is fairly simple to get the hang of. Once you learn your way around it, managing websites for different companies becomes very doable especially since a lot of smaller businesses already use the platform.
Cons
The only real downside is that it can be a little slow when it first opens. That may be less noticeable if you're working on a higher-end computer or a better setup.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Leisure, Travel & Tourism, 1-10 employees
More than a year
“professional results”
Pros
Has been an affordable, professional platform that lets you build a website as simple or as advanced as you need. There are several plans available so it's not hard to find one that fits your specific needs. I also appreciate the option for customers to book online and editing the site is very easy.
Cons
One area that could be better is customer service. Getting in touch with someone can be difficult and at times they can be hard to understand even though support is available. That said it is still nice that you can actually speak with a real person instead of being limited to chat only.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Human Resources, 11-10 employees
More than a year
“my time with the software”
Pros
Helps strengthen our brand presence by letting me customize the logo and branding while also improving the SEO performance of our company website.
Cons
Has been a reliable and capable platform for building websites and landing pages and it's very simple to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Entertainment, 1-10 employees
More than a year
“contact forms that keep us organized”
Pros
Running our dance competition website on this has been a really positive experience especially because of the contact form feature. It sends every inquiry into one central place and keeps everything organized which has been incredibly helpful for replying to potential clients, answering questions and even alerting us quickly if something on the site stops working. Their customer service has also been supportive and available whenever we've needed help.
Cons
I haven't run into any problems. It has handled exactly what we need it to do and it's done a beautiful job of keeping us organized and helping us stay on top of customer communication.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Less than 6 months
“Strong features”
Pros
Using the tool feels easy thanks to its user friendly drag and drop editor. The basic AI-powered tools are helpful for setting things up quickly and the large template library gives plenty of starting points. It also comes with built-in ecommerce features which makes it a practical option for getting an online store up and running.
Cons
It does have some limits when it comes to scaling and the templates can feel a bit uninspiring. There are also sales fees to consider. On top of that, there's a noticeable reliance on apps and depending on what you want to achieve, third-party apps may end up being necessary.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Consumer Electronics, 1-10 employees
More than a year
“Tool that saves me time”
Pros
Compared with other platforms I've used, this feels a step ahead because the interface is exceptional. It brings my plugins and coding together in one effective system and it really works for you instead of wasting your time.
Cons
A few parts of the marketplace could be better and some plugins were hard to modify. I also had to contact support to get new functions implemented though it wasn't a major problem since the assistance I received was excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“Community tools”
Pros
Has been a great way to build professional-looking websites with impressive graphics even with little to no coding involved. Another feature I really enjoy is the Spaces since it lets you turn your website into an online community as well.
Cons
At times, the editor gets a bit difficult to work with especially when dealing with the scrolling page feature. I've occasionally struggled to keep page images from moving upward while visitors scroll through the rest of the page.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“workable options”
Pros
Getting around the software has felt very easy which was a huge plus for me since I started with very little IT knowledge and no real experience building or updating a website. It lets you sell products, connect with clients and pretty much gives you a blank canvas to create what you need. I'd definitely recommend it!
Cons
The part I wasn't happy with was the pricing after the first year. I believe I had a 50% discount on the professional plan at first and once that ended, it became more expensive than what made sense for the kind of website I needed.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Education Management, 1-10 employees
More than a year
“don't need to code for it”
Pros
Building sites with this tool is pretty easy and the customer support has been excellent. They keep rolling out really cool new features that add a lot to a multi-purpose website. The templates also look really good and are very user friendly to work with.
Cons
Pricing is where it falls short. Compared with other website builders, it tends to be on the more expensive side especially when you're managing multiple sites. It would make a lot of sense to offer bundled or consolidated pricing for account holders hosting more than one site on this software.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Accounting, 1-10 employees
More than a year
“so effective”
Pros
Running my accounting firm's website through the tool has worked out really well especially for publishing content quickly. The built-in graphic design tools are another standout feature and one of the things I appreciate most about using it.
Cons
Ever since I started using this software, it has consistently delivered what I need for landing pages, website creation and content management so I really haven't run into any issues worth mentioning.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Auto renewal scam”
Pros
I strongly do not recommend this option to anyone looking for a transparent and ethical platform. It feels like a scam.
Cons
The subscription was renewed automatically in an abusive way, with no refund offered. Even after three requests explaining that my company has been closed since April 24 and that I never agreed to the automatic renewal which is now completely useless to me, nothing was done. I was charged on August 4 and my request was submitted on August 19.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
2
Functionality
2
Veterinary, 1-10 employees
More than a year
“professional website with our own branding”
Pros
Setting up a professional looking website for our business with this platform was pretty easy and it also made it simple to use our own graphics and branding.
Cons
One part that hasn't worked as well is the website messaging feature. It's not very easy to use and we'd really like the option to turn it off.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Internet, 1-10 employees
Less than 6 months
“costly but polished site builder”
Pros
It is often presented as a quick drag and drop website builder that needs a slight adjustment period but in practice it takes more time and effort than that. That extra complexity does give it more capability though. It delivers a polished, professional looking site and there are plenty of integrations, templates and add ons to work with. You can build a sharp website without touching code and the platform's ecosystem has expanded enough that you can add almost anything you need as the project grows.
Cons
Pricing runs a little higher than a lot of competitors and while the market changes often this still isn't the cheapest option for getting a site online. The cost climbs even more once you begin adding premium features and extra apps. The difficulty also isn't as fast or simple as the marketing makes it sound even if it's still manageable with some effort. You can absolutely make it work but there are less expensive and more beginner friendly alternatives out there.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
6
Functionality
4
Events Services, 1-10 employees
More than a year
“Is quite affordable”
Pros
It works really well for creating a basic website and the pricing is quite affordable. Its drag and drop editor is one of the most convenient tools I've used especially for people without a graphic design background.
Cons
I had to buy and integrate an additional app to access most of the features I required such as booking and calendar functions and that was something I didn't like about the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Computer Software, 500+ employees
More than a year
“website creator”
Pros
Building elegant websites with this tool has been very efficient for me and it doesn't take much effort to get good results! The drag and drop editor is really easy even if you're not very skilled with technology. I also appreciate that its features work well on mobile phones and other devices which makes it convenient to use from almost anywhere.
Cons
One downside is the cost since it can be quite expensive and some of its plans are priced higher than similar tools. Other than that there are still a few limitations when it comes to customization.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8