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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

DW
Dean WEINZETL

Printing, 1-10 employees

Less than 6 months

5.0

“Accessible tools”

Pros

Working with it has been very manageable for me. I'm a disabled veteran with a head injury and I was still able to do almost everything I needed on my own. Whenever I ran into something I couldn't figure out, customer support stepped in and helped me out. I'm really thrilled with how it's gone.

Cons

Something that could be better is the availability of more prewritten code. It shouldn't be difficult to find a simple code snippet for uploading files and those should just work without so much trouble.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

LH
Liz H

Writing and Editing, 1-10 employees

More than a year

5.0

“great setup for my LLC”

Pros

Getting my first company site up and running with this software felt very manageable even though I had never built a website before. The tools were easy enough for me to put together a really nice-looking site for my LLC. I also appreciated the Google Workspace integration since it let me create my first business email account and connect it directly to the website. Another feature I really appreciated was being able to preview the site in both desktop and mobile views before publishing.

Cons

A few parts of the platform were not as accessible as the rest of the builder so I had to rely on some trial and error to figure out exactly how I wanted certain parts of the website to look.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MB
Marcel Blanchet

Marketing and Advertising, 11-10 employees

More than a year

3.0

“solid editor, overpriced plans”

Pros

Over the years, this product has come a long way and become one of the simplest website builders to use. The support team is excellent and the drag and drop features are hard to beat.. you can put a site together and be done in no time.

Cons

The pricing has gotten way too high.. it feels like you have to sell a cow every year to keep paying for it. With so much competition out there, they seem to act like they're still the premier option but that's really not the case anymore.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

MN
Matthieu Naud

Computer Games, 500+ employees

More than a year

5.0

“Impressive website builder”

Pros

There are tons of options for building websites, with plenty of creative templates and a lot of freedom to customize things the way I want.

Cons

only real drawback is that some advanced features are locked behind higher-tier plans and that can get expensive for small businesses.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

ES
Elias Sarmiento

Financial Services, 101-500 employees

More than a year

5.0

“Has a fair price”

Pros

Building a website and sending emails with this tool doesn't require any programming skills which makes it really approachable. I also appreciate the impressive features that help bring a business online and digitize operations. On top of that the pricing is quite reasonable and the customer support has been solid.

Cons

The CRM tools are good as they are but I'd still like to see the software expand them further over time. It feels like they have real potential to become a complete all-in-one platform for small businesses.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MR
Marleny Romano

Arts and Crafts, 11-10 employees

More than a year

5.0

“Works well for small business sites”

Pros

Even without much background in website publishing, this software is fairly simple to get the hang of. Once you learn your way around it, managing websites for different companies becomes very doable especially since a lot of smaller businesses already use the platform.

Cons

The only real downside is that it can be a little slow when it first opens. That may be less noticeable if you're working on a higher-end computer or a better setup.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JA
Jenna Armstrong

Leisure, Travel & Tourism, 1-10 employees

More than a year

5.0

“professional results”

Pros

Has been an affordable, professional platform that lets you build a website as simple or as advanced as you need. There are several plans available so it's not hard to find one that fits your specific needs. I also appreciate the option for customers to book online and editing the site is very easy.

Cons

One area that could be better is customer service. Getting in touch with someone can be difficult and at times they can be hard to understand even though support is available. That said it is still nice that you can actually speak with a real person instead of being limited to chat only.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

SD
Segun David

Human Resources, 11-10 employees

More than a year

5.0

“my time with the software”

Pros

Helps strengthen our brand presence by letting me customize the logo and branding while also improving the SEO performance of our company website.

Cons

Has been a reliable and capable platform for building websites and landing pages and it's very simple to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KM
Katie McGinnis

Entertainment, 1-10 employees

More than a year

5.0

“contact forms that keep us organized”

Pros

Running our dance competition website on this has been a really positive experience especially because of the contact form feature. It sends every inquiry into one central place and keeps everything organized which has been incredibly helpful for replying to potential clients, answering questions and even alerting us quickly if something on the site stops working. Their customer service has also been supportive and available whenever we've needed help.

Cons

I haven't run into any problems. It has handled exactly what we need it to do and it's done a beautiful job of keeping us organized and helping us stay on top of customer communication.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JM
Jade Matos

Marketing and Advertising, 1-10 employees

Less than 6 months

4.0

“Strong features”

Pros

Using the tool feels easy thanks to its user friendly drag and drop editor. The basic AI-powered tools are helpful for setting things up quickly and the large template library gives plenty of starting points. It also comes with built-in ecommerce features which makes it a practical option for getting an online store up and running.

Cons

It does have some limits when it comes to scaling and the templates can feel a bit uninspiring. There are also sales fees to consider. On top of that, there's a noticeable reliance on apps and depending on what you want to achieve, third-party apps may end up being necessary.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

MS
Marko Stoian

Consumer Electronics, 1-10 employees

More than a year

5.0

“Tool that saves me time”

Pros

Compared with other platforms I've used, this feels a step ahead because the interface is exceptional. It brings my plugins and coding together in one effective system and it really works for you instead of wasting your time.

Cons

A few parts of the marketplace could be better and some plugins were hard to modify. I also had to contact support to get new functions implemented though it wasn't a major problem since the assistance I received was excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DRS
Daniel R. Simmons

Information Technology and Services, 1-10 employees

More than a year

5.0

“Community tools”

Pros

Has been a great way to build professional-looking websites with impressive graphics even with little to no coding involved. Another feature I really enjoy is the Spaces since it lets you turn your website into an online community as well.

Cons

At times, the editor gets a bit difficult to work with especially when dealing with the scrolling page feature. I've occasionally struggled to keep page images from moving upward while visitors scroll through the rest of the page.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

JS
Justin Short

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“workable options”

Pros

Getting around the software has felt very easy which was a huge plus for me since I started with very little IT knowledge and no real experience building or updating a website. It lets you sell products, connect with clients and pretty much gives you a blank canvas to create what you need. I'd definitely recommend it!

Cons

The part I wasn't happy with was the pricing after the first year. I believe I had a 50% discount on the professional plan at first and once that ended, it became more expensive than what made sense for the kind of website I needed.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

CC
C. Cato

Education Management, 1-10 employees

More than a year

4.0

“don't need to code for it”

Pros

Building sites with this tool is pretty easy and the customer support has been excellent. They keep rolling out really cool new features that add a lot to a multi-purpose website. The templates also look really good and are very user friendly to work with.

Cons

Pricing is where it falls short. Compared with other website builders, it tends to be on the more expensive side especially when you're managing multiple sites. It would make a lot of sense to offer bundled or consolidated pricing for account holders hosting more than one site on this software.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

AA
Akeem Adekunjo

Accounting, 1-10 employees

More than a year

5.0

“so effective”

Pros

Running my accounting firm's website through the tool has worked out really well especially for publishing content quickly. The built-in graphic design tools are another standout feature and one of the things I appreciate most about using it.

Cons

Ever since I started using this software, it has consistently delivered what I need for landing pages, website creation and content management so I really haven't run into any issues worth mentioning.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LG
Laszlo Guillon

Mental Health Care, 1-10 employees

More than a year

1.0

“Auto renewal scam”

Pros

I strongly do not recommend this option to anyone looking for a transparent and ethical platform. It feels like a scam.

Cons

The subscription was renewed automatically in an abusive way, with no refund offered. Even after three requests explaining that my company has been closed since April 24 and that I never agreed to the automatic renewal which is now completely useless to me, nothing was done. I was charged on August 4 and my request was submitted on August 19.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

2

Functionality

2

BR
Brittany Ross

Veterinary, 1-10 employees

More than a year

4.0

“professional website with our own branding”

Pros

Setting up a professional looking website for our business with this platform was pretty easy and it also made it simple to use our own graphics and branding.

Cons

One part that hasn't worked as well is the website messaging feature. It's not very easy to use and we'd really like the option to turn it off.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

BF
Barry Floore

Internet, 1-10 employees

Less than 6 months

3.0

“costly but polished site builder”

Pros

It is often presented as a quick drag and drop website builder that needs a slight adjustment period but in practice it takes more time and effort than that. That extra complexity does give it more capability though. It delivers a polished, professional looking site and there are plenty of integrations, templates and add ons to work with. You can build a sharp website without touching code and the platform's ecosystem has expanded enough that you can add almost anything you need as the project grows.

Cons

Pricing runs a little higher than a lot of competitors and while the market changes often this still isn't the cheapest option for getting a site online. The cost climbs even more once you begin adding premium features and extra apps. The difficulty also isn't as fast or simple as the marketing makes it sound even if it's still manageable with some effort. You can absolutely make it work but there are less expensive and more beginner friendly alternatives out there.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

6

Functionality

4

RB
Regina Bland

Events Services, 1-10 employees

More than a year

5.0

“Is quite affordable”

Pros

It works really well for creating a basic website and the pricing is quite affordable. Its drag and drop editor is one of the most convenient tools I've used especially for people without a graphic design background.

Cons

I had to buy and integrate an additional app to access most of the features I required such as booking and calendar functions and that was something I didn't like about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NT
Nicolas Troton

Computer Software, 500+ employees

More than a year

5.0

“website creator”

Pros

Building elegant websites with this tool has been very efficient for me and it doesn't take much effort to get good results! The drag and drop editor is really easy even if you're not very skilled with technology. I also appreciate that its features work well on mobile phones and other devices which makes it convenient to use from almost anywhere.

Cons

One downside is the cost since it can be quite expensive and some of its plans are priced higher than similar tools. Other than that there are still a few limitations when it comes to customization.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8