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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AF
Angela Fourne

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“user friendly”

Pros

Getting started felt very natural! The platform is extremely user friendly, simple to figure out and free to use so it didn't take long at all to become comfortable working with it.

Cons

Honestly I don't have anything negative to say. It has handled all of my website design and development needs without any problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Events Services, 1-10 employees

More than a year

5.0

“Allows creative freedom!”

Pros

Building a site felt really easy because the drag and drop setup makes the whole process feel like digital arts and crafts for adults putting together a brand. The templates look great, give you tons of room to customize and are already optimized for mobile right from the start.

Cons

A drawback is that once you choose a template, changing to a different one later usually means rebuilding the site from scratch which is frustrating if your brand starts to evolve.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Non-Profit Organization Management, 500+ employees

More than a year

4.0

“quick setup”

Pros

Our site was built so fast and easily even without any web design background. There's no coding involved just a wide selection of templates and a true 'what you see is what you get' editor that makes the whole process very approachable.

Cons

The pricing setup is a little frustrating. Our team size changes from time to time and that means we don't always have enough access for everyone who needs it. The cost increase to add more users is higher than we'd want to pay.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A
Anonymous

Marketing and Advertising, 1-10 employees

More than a year

5.0

“has solid security”

Pros

Right away it felt like a user friendly website builder that still gives plenty of room to customize the design and create a unique look and feel. It offers good value for the price and having 24/7 customer support available is a big plus! The built in security is also really strong which makes it a reliable option for businesses.

Cons

A limitation is that the software runs on its own hosting platform so once you build your website there, you can't move it to a different host.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RA
Rachel Anderson

Events Services, 1-10 employees

More than a year

4.0

“sooo worth it!”

Pros

Comes with a ton of features and it really feels like good value for the price. Building pages and using the graphic tools ended up being much more easy than I expected which made the whole process a lot more manageable.

Cons

Customer support was a bit on the slow side and a few of the designs felt inconsistent. The template library also seems somewhat limited in size.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

CW
Colby Weight

Photography, 1-10 employees

More than a year

5.0

“great value”

Pros

Putting my website together was really easy and adding all of my information didn't take much effort. I especially appreciated the value this product offers and the features included are excellent.

Cons

It did take me a bit of time to finish everything but that was mostly because I was being extremely perfectionistic about every detail.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RM
Rodney Martin

Business Supplies and Equipment, 1-10 employees

Less than 6 months

5.0

“Quite affordable”

Pros

Setting up my own website with this tool was really easy and one of the biggest advantages is how affordable it is which I think a lot of people will appreciate :)

Cons

I have no complaints because whenever I had any doubts, I could just ask the AI for help and get an answer right away.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Arts and Crafts, 1-10 employees

More than a year

4.0

“my review”

Pros

Creating a website for my art business has been really simple and I've had a lot of room to be creative with how I present my work on the platform.

Cons

Don't really have any complaints about it. If anything the only thing I can think of is that getting more traffic to the website would help.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MK
Mouloukou Kaba

Online Media, 1-10 employees

More than a year

3.0

“decent builder, pricey extras”

Pros

Even without any coding or web design background it's pretty easy to get started with the tool and put together something decent.

Cons

At first the pricing looks affordable but once you start adding extras like live chat and similar features, the monthly cost can quickly double or even triple.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

BL
Bambi Loveday

Financial Services, 1-10 employees

More than a year

4.0

“easy to get around”

Pros

Working around the software feels very easy! I'm able to update and change things on our site without needing much background or experience in website building.

Cons

One issue I keep running into is when moving between the account menu and the actual website editor. At times it's confusing to figure out how to get back to my site instead of staying in the account menu.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

FPD
Francesco Pontolillo D'Elia

Arts and Crafts, 1-10 employees

Less than 6 months

4.0

“helpful for nonprofit websites”

Pros

Running a small nonprofit, we really needed something practical and THIS ended up being a huge help. We were able to put together a clean, functional website quickly, share our mission clearly and start accepting donations without needing any technical background.

Cons

When we needed better donor system integrations though, the softwares iframe approach didn't feel like the right solution for building trust and maintaining accountability. Because of that we eventually moved to Squarespace. What left a bad impression was that this platform still kept hundreds in unused fees even after we explained the limits of our nonprofit budget. I understand that was ultimately on us but the attitude still felt pretty disappointing.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

AR
Ajshanique Robinson

Hospital & Health Care, 51-100 employees

Less than 6 months

5.0

“loving it so far!”

Pros

I'm putting together a website right now using this tool and it has been very simple to figure out. I've really been enjoying using it!

Cons

I'm still getting familiar with it but at this point I honestly haven't come across anything I dislike. Everything has been going well so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LN
Lucy Njenga

Computer & Network Security, 500+ employees

Free Trial

5.0

“friendly builder for anyone”

Pros

Working with the software is very easy so almost anyone can use it without needing much training. The interface feels friendly and approachable and even older users can work with it comfortably.

Cons

A frustrating part is how rigid the templates are. Moving from one template to another is difficult which becomes a problem when you want to refresh or redesign the site.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

JS
Josh Scheidler

Marketing and Advertising, 1-10 employees

More than a year

5.0

“clean sites without any trouble”

Pros

Even with little to no experience I can put together a really clean looking website in it and then hand it off to the owner without much trouble.

Cons

The extra cost for add on features can build up over time. That can definitely be a downside for anyone on a tight budget although there are usually ways to work around it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

ST
Sau Tse

Accounting, 500+ employees

More than a year

5.0

“simple navigation”

Pros

Using the tool taught me how to design pages and add relevant content for both new hires and current employees. It's very user friendly when it comes to building pages, setting up navigation and integrating other components.

Cons

At the time I was using it, there wasn't an AI feature for adding images, content and similar elements. Having AI built in could help speed up turnaround time for content creation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

BT
Bikram Thapa

Apparel & Fashion, 1-10 employees

Less than 6 months

5.0

“great templates”

Pros

Right away the huge selection of templates stood out to me. They all looked really polished and didn't take much effort to get set up. The AI designer was also a very good feature even though I ended up not using it for my final website design.

Cons

There was one limitation I ran into: I couldn't customize a horizontally scrolling product section to show more than four products at once without using code which didn't match what my client wanted. I'm not sure but they may have updated this since I last used it though. The interface for adding code blocks to the website also felt somewhat restrictive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AO
Adolphus Opara

Photography, 1-10 employees

More than a year

5.0

“powerful tool”

Pros

Has been the most effective website builder I've used while still being very simple to work with. It also comes with hosting plans that are reasonably priced which adds even more value.

Cons

I haven't run into any real difficulties using the software for website design because the interface is very user friendly and requires little to no coding.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

AA
Alix-marie Aldred

Entertainment, 1-10 employees

More than a year

4.0

“easy to use”

Pros

Feels very easy to use and the back office is laid out in a way that just makes sense! It works especially well for people building a website for the first time because the guided process for SEO is simple to follow. I also really appreciate being able to use forms and send the responses directly into Google Sheets cells.

Cons

Something I wish it offered is the ability to build customized proposals that connect to invoices similar to HoneyBook. Even a basic client management feature would be really useful. At times some of the apps can be a little buggy as well. It would also help a lot to have reminders to update the mobile version after making changes to the desktop view because that's something I tend to forget.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

PS
Pamela Storch

Music, 1-10 employees

More than a year

5.0

“positive experience”

Pros

Building a site with this software gives you a lot of freedom with dynamic pages, plenty of templates and tons of customization options without needing to code. I really appreciate being able to add as many or as few pages and menu items as I want plus the setup is simple and making quick edits is very convenient. The addition of Apple Pay for their stores and the regular rollout of new features make it a really strong option for creating a website.

Cons

Pricing has gone up and there are still quite a few features that come standard on other website builders but require coding in this one. One example is not being able to embed YouTube videos on some dynamic pages while leaving them off others. It also falls short on integrations for certain users like artists needing print on demand connections with Fine Art America and musicians since Spotify integrates directly with Shopify rather than this software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

LH
Luke Hamilton

Retail, 51-100 employees

More than a year

3.0

“helpful storefront, limited inventory organization”

Pros

Very easy for entry level users to start working with this software and the storefront features are usually self explanatory. The store tools also do more for product organization than I expected especially when you're dealing with a lot of product variants.

Cons

Managing inventory becomes pretty time consuming when your storefront includes a large number of product variants. The inventory section also doesn't offer much in the way of organization beyond basic groups so with a bigger catalog you're stuck reviewing items only in the order they were originally entered.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6