Wix Website Builder Reviews

Pros

At least the animations didn't wreck my site layout after publishing which honestly surprised me. I have used it before and had access to some fairly decent templates so that part felt familiar. On the backend side, there weren't any coding problems which saved me a lot of frustration and the CMS visibility option is there as expected. Somehow despite everything, it managed to stay intact.

Cons

On the other hand getting the mobile version to behave is complete chaos. Whenever I adjust something inside a text box, a random image somehow gets pushed completely off-screen. Their pricing also keeps climbing every few weeks or months for no clear reason. On top of that I have been dealing with an absurd bug where my custom CSS breakpoint styles vanish from the default 1024px canvas unless I reload the editor three times.

Pros

Compared with most website builders, this one does a better job at what it's meant to do. For the first time I am actually proud of a website I designed myself.

Cons

The frustrating part was realizing that support wasn't really able to help solve the issue. It was disappointing to find out they literally couldn't fix the problem.

Pros

Every interaction with the support team has felt friendly, patient and genuinely empathetic. They communicate clearly, stay helpful throughout the process and remain reliable and calm even when things get stressful. It really seems like a customer service focused team that provides prompt, respectful and dependable support on a daily basis.

Cons

Pricing was the part I liked least mainly because renewal fees and extra features can become expensive fast. It seems overpriced especially once renewals and add-ons start getting included.

Pros

The platform's functionality has definitely gotten better. A number of the glitches have been resolved and the addition of AI is a meaningful upgrade that shouldn't be overlooked.

Cons

There's still a bit of lag and uploads can suffer from pixelation and quality issues. It seems like it's heading in the right direction though and will probably get there over time.

Pros

After a frustrating start the customer support was excellent. She was patient, clearly knew what she was doing and handled everything really well. The bot experience before reaching her was painful and the promised callback never came but I am still giving 5 stars because support team was that good.

Cons

The biggest downside was the initial contact through the bots and not getting the callback I was expecting. I ended up waiting for hours and couldn't get on with anything else for work because I had to keep my phone tied up.

Pros

We went with this tool to build and launch our corporate showcase site and it delivered exactly the kind of professional presence we wanted. The large selection of professional templates, along with the freedom to customize the design visually, helped us create a premium looking website that really matches our company's high standards and attention to detail.

Cons

One limitation is that switching templates after the site is already live can mean a lot of rebuilding especially if you need to fully change the website's structure and overall architecture.

Pros

Whenever I ran into a problem, their customer service was excellent. I'd definitely recommend them. They were simple to reach and handled everything very efficiently.

Cons

I honestly didn't run into any issues and when I got in touch with the technical team, they kept me updated regularly.

Pros

Running my ecommerce business on it has been a really positive experience. The site builder is simple to work with, the built-in store features do what I need them to do and I have managed to get excellent Google search rankings without having to hire a developer. Support has been impressive as well. When I recently had an issue with order confirmation emails, the team did more than just send generic troubleshooting steps as they actually reviewed the email delivery logs to help figure out the real cause. I really valued that they took the time to investigate instead of only pointing me to help articles.

Cons

One thing that gets frustrating is how often the interface changes because the help articles and AI guidance don't always line up with what's currently in the dashboard. It would also be much better if store owners could directly see email delivery metrics like delivered, bounced and opened messages without having to reach out to support. Having that data built into the dashboard would make troubleshooting a lot more convenient.

Pros

Back when I joined this tool as an author hoping to give my books and writing more visibility, I felt it could be a good fit for what I needed. While working through the many challenges of building my own website and trying to make it look as professional as possible, I have received consistently excellent customer service and technical support for the most part.

Cons

The only issue I have had over the years is that some support contacts were based overseas and at times they had heavy accents or seemed to have less knowledge than the American tech support teams at it.

Pros

Managing it is very easy and anytime something isn't clear, support is available 24/7. Whether through the app or the online chat, there's always someone ready to help.

Cons

A few parts can be a little confusing at first but once you reach out and get an explanation, they make sense. My bigger concern is with memberships. If a payment fails, the subscription gets canceled automatically and I don't think that's the right approach for memberships. Since those are ongoing commitments, it should keep the membership active and try collecting the missed payment the next month along with the new monthly charge. At the very least it should attempt to process the payment twice and maybe even add an extra fee for the failed transaction.

Pros

It is a website builder that lets just about anyone create a site that fits exactly what they need.

Cons

Editing and updating a website in it is very easy but that simplicity also means there are fewer possibilities for more creative or unique designs. It would be better if there were more design options available to customize each website further.

Pros

WIX gives us a lot of room to be creative when building a website which is something I really like. Being able to buy the domain through them is also a big plus since everything stays in one place. Also I like that you can save your work without publishing the site right away so there's time to make sure everything looks perfect before it goes live. The multi-year plans are helpful too because you don't have to think about renewing every single year. On top of that their support team is excellent and really helps with both building the site and understanding how everything works.

Cons

Getting started was a bit challenging as a first-time user because there are so many features that it can feel overwhelming at first. That said their support team does a really good job of helping you through it.

Pros

Getting help has been a really positive experience. The handoff from the AI assistant to a live agent is smooth and I have barely had to wait. I can also handle a lot on my own which I like and I really enjoy seeing the platform keep improving over time.

Cons

The biggest downside for me is the price of unlocking all the features especially since I am running a small business. I am still exploring all the impressive tools it offers but with technology advancing so quickly and the platform continuing to grow, it's starting to feel a little out of reach for my budget.

Pros

Putting together my portfolio website with this product was a really positive experience. The platform was user friendly and helped me build everything I needed without having to write any code.

Cons

Only small issue was getting into the website editor which felt a bit tricky when the site wasn't connected to a custom domain or set up with a custom business email.

Pros

I find it very easy to use, the pricing is competitive and it includes some high end features that have been really valuable for us. The mobile integration stands out in particular and it makes it possible to create impressive content in a very short amount of time.

Cons

A few of the menus can be a little irritating at times. Also the AI sometimes generates overly Americanized results which don't really fit my UK based business.

Pros

Working with Wix as a Partner, I really like how much flexibility the platform gives me and how quickly I can launch projects. Between it and the standard editor, I can create professional, responsive websites for clients in all kinds of industries without dragging things out with long development timelines. The platform also looks very complete, with a mature ecosystem that includes marketing tools, e-commerce features and other built-in functionality that all works reliably together.

Cons

At times the dashboard analytics or backend earnings overview sections show temporary syncing or propagation delays which can be a little confusing when you first notice them. That said these are only minor display hiccups, they do not happen often and they have never affected the actual performance or security of any live client site.

Pros

Building a website with it has been really easy for me. I used it often to put together a portfolio and there was a wide range of templates available to choose from.

Cons

When I was creating portfolio pages in it, I ran into some restrictions because the page builder has certain limitations.

Pros

Across different client projects it has been very easy to work with and the customer support has been excellent whenever I have needed help which has only happened once or twice over the years.

Cons

Honestly there's not much I dislike. If anything, it could maybe add more design options but overall I am very happy with what it offers.

Pros

Overall my experience has been very positive. Today in particular, the support I received was outstanding. I manage a website for someone else and he frequently requests updates to a site I didn't build myself. They helped me work through a few issues that needed more advanced attention and that the bot couldn't really identify. I have been with it for a long time and it's nice to see they're continuing to keep pace with new technology. Thanks to WIX and, of course support team!

Cons

Today's experience was excellent so I really have no complaints. Looking at the broader experience though especially for people who aren't very tech-savvy some of the terminology can be a bit confusing. For example I was trying to locate an arrow and it would have been helpful if the naming made that clearer. It was under the design section but that's not necessarily where you'd expect to look for something like an arrow. Just my thought.

Pros

Coming from WordPress one thing that really stood out to me with this one was how much help is already out there because the platform has been established for so long. The customer support has been excellent especially being able to chat with an actual person when something goes wrong. I started using it without any previous experience and right after moving our domain over, our Google Workspace email stopped working. Their team helped me sort it out. I also really like not having to stress about security, spam, backups and all the other maintenance tasks I used to deal with on WordPress. That lets me focus more on creating content for our artist members.

Cons

At the beginning I found its site menu a little hard to navigate because it didn't feel very user friendly to me. Since I was used to WordPress, adjusting to the way it organizes things took some time. Also I got confused by the differences between contacts, subscribers and people purchasing subscriptions. The Automations feature was a bit challenging too especially when trying to figure out which ones counted toward the monthly email quota. I am starting to get the hang of it now.