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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LH
Lyric Hodge

Entertainment, 1-10 employees

Less than 6 months

5.0

“brings ideas to life”

Pros

Bringing my vision to life takes very little effort with this tool and it has genuinely improved my workload in a positive way.

Cons

The pricing feels a bit less accommodating than I'd like for the features offered. Even though the tools are excellent it's meant to cater to small businesses.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FA
Fabrizio Alfieri

Medical Devices, 1-10 employees

Less than 6 months

5.0

“easy to use”

Pros

The interface is easy and very user friendly which makes the platform simple to use.

Cons

It does fall short when it comes to specific features and templates customized to artists and art related communication.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LR
Laurent RUSDIKIAN

Retail, 1-10 employees

More than a year

1.0

“renewal pricing feels deceptive”

Pros

At first the pricing seems affordable but over time it changes and they add services without really asking you.

Cons

The renewal cost is outrageously high and auto renewal happens without any clear notification. There's no refund even if you cancel right away. Customer support feels automated, slow to respond and not genuinely helpful. SEO options are limited, loading speed is poor and the pricing feels misleading overall with paid add-ons and automatic renewal.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

1

Functionality

1

BM
Brandon Martin

Accounting, 1-10 employees

Less than a year

5.0

“budget friendly website builder”

Pros

Comes with plenty of features, is simple to get around and is affordable. It's an excellent choice for anyone who needs a website but doesn't know how to code.

Cons

Downside is that (depending on the kind of site you're building) there can be limits on how much you're able to customize certain parts of the page.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CW
Christin Webb

Education Management, 1-10 employees

More than a year

5.0

“helpful customer service”

Pros

The customer service representative I collaborated with was very attentive and explained everything clearly. The details they shared including graphics, made it much easier to figure out and understand the issue quickly and efficiently. My problem was resolved and the review of my subscriptions was also very helpful.

Cons

At this time I do not have any updates or suggestions to offer.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TM
Terry Mai

Mining & Metals, 500+ employees

Less than a year

4.0

“lovely sites without coding”

Pros

A very approachable software so building a website is easy especially for someone who doesn't understand HTML or CSS. The visual design options are excellent and the overall website aesthetics look incredible.

Cons

One limitation is that some of the parallax scrolling effects don't offer as much customization as I'd like.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

BO
Babatunde Oladipo

Marketing and Advertising, 51-100 employees

Less than a year

5.0

“fast and free”

Pros

Has been free to use and it's easily the most user friendly no code website builder I've worked with. It has grown from being mostly a landing page tool into a much broader platform with additions like the softwareel and the software Studio. Because of that I spend less time doing manual work when building websites for clients. I also haven't been able to use AI with it.

Cons

Honestly the biggest downside is how hard it is to migrate over to this software. If I want to move my WordPress sites there's no integration available so I have to rebuild everything manually from scratch.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

TW
Tanya Williams

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0

“Good for beginners”

Pros

It works really well for people who aren't designers but one thing they don't make clear when you buy services through them is that they keep ownership of your domain name.

Cons

A big downside is that domain forwarding isn't available and if you purchase the domain through them they own it. That feels like a rip off.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

AD
Acquinetta Davis

Marketing and Advertising, 1-10 employees

More than a year

5.0

“well informed support!”

Pros

Right away the support representative came across as well informed, precise and accurate and they were able to resolve my concern.

Cons

It took answering too many questions before I could finally get connected to the representative.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

TD
Thia Dyer

Insurance, 1-10 employees

Less than 6 months

4.0

“my thoughts”

Pros

Getting started with this software was free and the platform felt user friendly right away. It was simple enough to figure out and it worked well overall for building a website. One thing I really appreciated was the summary suggestions it provided based on the topic of the site which was actually pretty helpful.

Cons

Editing the pictures after I had already selected them for the website was frustrating. Every time I went back to swap out photos it would throw off some of my previous text and parts of the layout I had already put together.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

KH
Kevin Henneborn

Retail, 1-10 employees

More than a year

5.0

“outstanding support”

Pros

Compared with other hosting platforms this really stands out for the value included in its standard bundled services and the customer service was outstanding. I'm genuinely hoping I get to speak with their rep again because he went well beyond what I expected.

Cons

The only downside was the renewal pricing. It felt like a bit of sticker shock.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

GI
Gabriel Itzcovichs

E-Learning, 1-10 employees

Less than 6 months

4.0

“excellent templates”

Pros

Having this much design freedom is a big plus and even someone with no prior experience can still put together a really nice looking website. The templates are excellent too and give you a strong starting point.

Cons

One drawback is that layouts can get messed up pretty easily if you're not careful. On top of that the mobile version doesn't always turn out right so it can take extra time to adjust and fine-tune it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

ML
Matthew Luchins

Industrial Automation, 1-10 employees

Free Trial

4.0

“solid value for websites”

Pros

The pricing is good, it's simple to use and there are enough features and customization options to make it a worthwhile choice.

Cons

It's not really designed for e commerce in the same way Shopify is so I just wouldn't recommend using it for that type of business.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

PB
Phillip Bock

E-Learning, 1-10 employees

Less than a year

5.0

“back with it and I love it!”

Pros

Coming back to this option was the right move and the support I received for the domain and email issues I had created was really helpful.

Cons

Honestly nothing to complain about. I should never have left the platform in the first place.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NH
Nathan Hall

Alternative Medicine, 11-10 employees

More than a year

4.0

“great software”

Pros

Having a professional looking website up and running with this is easy even without much prior experience.

Cons

I don't like that it doesn't offer as much customization as some competing website builders.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

BB
brittany Baldwin

Child Day Care Services, 11-10 employees

More than a year

5.0

“Good updates”

Pros

Updating our website and getting new content posted has been really easy. It makes it simple to make changes and publish updates whenever we need to.

Cons

It did take a little time at first to understand the difference between saving changes and actually publishing them live.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MB
Mark Bertacchi

Security and Investigations, 11-10 employees

More than a year

5.0

“can make professional websites”

Pros

Building a very professional looking website is incredibly easy with this software!

Cons

At times putting together the mobile version of the website can be a bit tricky though it's nothing too serious.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MR
Mike R

Writing and Editing, 1-10 employees

More than a year

5.0

“dependable service”

Pros

Whenever an issue comes up the customer service team is really helpful and makes sure it gets resolved.

Cons

Website building still feels a bit challenging if you don't have much experience so it would be nice if they added features that make the process simpler for beginners without a background in this area.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SRFH
Sara Ruth Flores Hernandez

Design, 1-10 employees

Less than a year

5.0

“simple process”

Pros

Building websites feels very easy because there are plenty of templates and customizable elements to work with. It makes the whole process much simpler so most of the focus can stay on creating the content and arranging it the way you want on the site.

Cons

The biggest downside is the cost which can get pretty high especially if you need to host a website that gets a lot of traffic. Even though the platform includes tools that make website creation easier those features can end up being quite expensive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

DS
Desiree Shannon

Apparel & Fashion, 1-10 employees

More than a year

4.0

“Good for me!”

Pros

I used it for my life coaching business and it gave my website a really polished, professional appearane. I appreciate that a lot!

Cons

Starting out, the pricing felt pretty expensive and that was the part I liked least about using the software for my business.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8