
Wix Website Builder Reviews
Total 3136 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars27%
3
Stars7%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Arts and Crafts, 11-10 employees
Less than 6 months
“wonderful experience”
Pros
Compared with other online website editors it offers a much higher level of customization and gives me a lot more control over how everything looks and works.
Cons
First time users may need some time to adjust to it and getting comfortable with all of the advanced customization features could be challenging for some webmasters.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Cosmetics, 1-10 employees
Less than 6 months
“customizable pages”
Pros
The way I could customize the web pages was a big plus and adding SKUs was easy too.
Cons
It still took a fair amount of time and effort to get everything fully put together into the final product.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Retail, 1-10 employees
More than a year
“so easy!”
Pros
Pretty easy to get started with especially for someone who isn't very technical. On top of that their customer support has been really helpful whenever I've needed assistance.
Cons
Like any other platform this one also requires some effort to get used to. Still it feels easier to pick up and learn than a lot of other website builders.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Real Estate, 1-10 employees
More than a year
“affordable”
Pros
Putting together a good looking website with this tool doesn't cost much and the building process is easy.
Cons
Its SEO integration isn't very strong which can make it harder for the site to rank well in search results.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“so reliable”
Pros
Starting off with this software was simple, it feels very beginner friendly and the customer service has been excellent whenever I needed help.
Cons
At times it can be a little slow but it has not been a major issue for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Medical Practice, 11-10 employees
More than a year
“Fair price”
Pros
I can say that it has been a positive experience overall after using this software for our company website. Setting everything up was incredibly simple, the platform is very user friendly and the pricing feels very budget-friendly.
Cons
One downside is that if you decide to move away from the software, transferring your website is not really an option. Other than that the loading speed seems a bit slower compared to some other websites.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Food & Beverages, 1-10 employees
Less than a year
“quick help”
Pros
The support expert quickly understood exactly what I needed, looked into the issue and came back with a solution that worked for my situation. Everything was handled in a timely way which I really appreciated!!
Cons
At this point I haven't come across any downsides yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
More than a year
“impressive software”
Pros
Even without a graphic design background, I was able to build my website. The newer version includes AI which was really helpful for putting together a starting draft. It saved me a lot of time when creating a new site.
Cons
You will need some time to figure it out and the AI still has plenty of room for improvement :)
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Animation, 1-10 employees
More than a year
“quick setup, pricey finish”
Pros
Getting a website up and running is very user friendly and it doesn't take long to launch one.
Cons
The upfront cost is fairly high and the final result doesn't look as polished as a professionally built site.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Hospital & Health Care, 11-10 employees
Less than 6 months
“awesome!”
Pros
The software makes it really simple to complete tasks for my company.
Cons
There isn't a single thing about this software that has disappointed me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
Less than a year
“top notch features”
Pros
The feature set is really solid and the customer support has been absolutely top notch.
Cons
There's definitely a lot to learn while I'm figuring out all the little details. That can be frustrating at times but overall I'm very happy with this product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 11-10 employees
More than a year
“design without coding”
Pros
Building responsive websites has been easy for me even without any coding knowledge. The platform feels simple to use, works quickly and makes editing my website really convenient.
Cons
I haven't run into any issues while creating a website with it so there are no complaints from my end.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Arts and Crafts, 1-10 employees
More than a year
“dishonest billing and no help”
Pros
Thieves. Dishonest. They never answer your questions directly and instead hide behind a fake customer service team that only explains how they legally took your money.
Cons
Customer support never actually responds. And when something does come through it's just robots. They charge you unfairly, take your money and then nobody is there to answer afterward.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
1
E-Learning, 1-10 employees
Less than 6 months
“fast support”
Pros
The customer service has been excellent and responds very quickly.
Cons
It was a little difficult to locate customer support at first but once you find it the help is absolutely worth the effort.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Veterinary, 1-10 employees
More than a year
“good for newbies”
Pros
Tapping into website design is very approachable with this product especially for someone who is new to building websites.
Cons
Even though it's fairly simple to work with you still need a little basic knowledge if you're more tech savvy and want to make the most of it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Consumer Goods, 1-10 employees
Less than 6 months
“makes websites simple”
Pros
Has been sooo great to use! It's very easy to figure out especially for someone who isn't very well informed about building websites. On top of that the customer support has been excellent! I've run into a few issues trying to get certain things working the way I wanted and every time, the support team has been helpful, patient and genuinely kind :)
Cons
At this point I honestly haven't come across anything I dislike!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automotive, 1-10 employees
More than a year
“fast setup with plenty of options”
Pros
Starting off with it was quick, the website is user friendly and there are plenty of options to work with.
Cons
Something that could be better is having more customer service staff available to respond to questions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Media Production, 1-10 employees
More than a year
“Great to use”
Pros
Launching a website feels very easy but it still has plenty of power behind it. There are lots of options to customize and build out your site the way you want.
Cons
One thing that could be better is the ability to move domains around more freely. It's a limitation but not something that would stop me from using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 1-10 employees
Free Trial
“software review”
Pros
The overall feature set is really solid and putting a website together doesn't take much effort.
Cons
Nothing really stood out as a negative to me although the product display section could use some improvement.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Information Technology and Services, 11-10 employees
More than a year
“great app market”
Pros
Building a professional-looking website with this software feels very easy thanks to its drag and drop editor and the huge selection of templates. I used it to put together a portfolio site for my freelance work and the interface was clear enough that I could fine tune the design without any coding knowledge at all. The App Market is also a big plus with plenty of useful plugins available to add extra functions.
Cons
The free version does have some frustrating limits including the software branding along with very restricted storage and bandwidth. Another downside is that after choosing a template you can't switch to a different one unless you rebuild the entire site which is definitely inconvenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9