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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

BB
Bob Baker

Arts and Crafts, 11-10 employees

Less than 6 months

5.0

“wonderful experience”

Pros

Compared with other online website editors it offers a much higher level of customization and gives me a lot more control over how everything looks and works.

Cons

First time users may need some time to adjust to it and getting comfortable with all of the advanced customization features could be challenging for some webmasters.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SH
Sadie Havard

Cosmetics, 1-10 employees

Less than 6 months

4.0

“customizable pages”

Pros

The way I could customize the web pages was a big plus and adding SKUs was easy too.

Cons

It still took a fair amount of time and effort to get everything fully put together into the final product.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

KW
kristen whalen

Retail, 1-10 employees

More than a year

4.0

“so easy!”

Pros

Pretty easy to get started with especially for someone who isn't very technical. On top of that their customer support has been really helpful whenever I've needed assistance.

Cons

Like any other platform this one also requires some effort to get used to. Still it feels easier to pick up and learn than a lot of other website builders.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

RM
Ryan Meyer

Real Estate, 1-10 employees

More than a year

5.0

“affordable”

Pros

Putting together a good looking website with this tool doesn't cost much and the building process is easy.

Cons

Its SEO integration isn't very strong which can make it harder for the site to rank well in search results.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

PM
Pilar Martinez

Marketing and Advertising, 1-10 employees

More than a year

5.0

“so reliable”

Pros

Starting off with this software was simple, it feels very beginner friendly and the customer service has been excellent whenever I needed help.

Cons

At times it can be a little slow but it has not been a major issue for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SK
Shawnalee Kenning

Medical Practice, 11-10 employees

More than a year

5.0

“Fair price”

Pros

I can say that it has been a positive experience overall after using this software for our company website. Setting everything up was incredibly simple, the platform is very user friendly and the pricing feels very budget-friendly.

Cons

One downside is that if you decide to move away from the software, transferring your website is not really an option. Other than that the loading speed seems a bit slower compared to some other websites.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AW
Allen Williams

Food & Beverages, 1-10 employees

Less than a year

5.0

“quick help”

Pros

The support expert quickly understood exactly what I needed, looked into the issue and came back with a solution that worked for my situation. Everything was handled in a timely way which I really appreciated!!

Cons

At this point I haven't come across any downsides yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SC
Sierra Corbin

Hospital & Health Care, 1-10 employees

More than a year

5.0

“impressive software”

Pros

Even without a graphic design background, I was able to build my website. The newer version includes AI which was really helpful for putting together a starting draft. It saved me a lot of time when creating a new site.

Cons

You will need some time to figure it out and the AI still has plenty of room for improvement :)

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MW
Margaret Waggoner

Animation, 1-10 employees

More than a year

3.0

“quick setup, pricey finish”

Pros

Getting a website up and running is very user friendly and it doesn't take long to launch one.

Cons

The upfront cost is fairly high and the final result doesn't look as polished as a professionally built site.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

AM
Alexis Matheney

Hospital & Health Care, 11-10 employees

Less than 6 months

5.0

“awesome!”

Pros

The software makes it really simple to complete tasks for my company.

Cons

There isn't a single thing about this software that has disappointed me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MP
Marian Plank

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0

“top notch features”

Pros

The feature set is really solid and the customer support has been absolutely top notch.

Cons

There's definitely a lot to learn while I'm figuring out all the little details. That can be frustrating at times but overall I'm very happy with this product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SK
Sadhnaa Kumar

Information Technology and Services, 11-10 employees

More than a year

5.0

“design without coding”

Pros

Building responsive websites has been easy for me even without any coding knowledge. The platform feels simple to use, works quickly and makes editing my website really convenient.

Cons

I haven't run into any issues while creating a website with it so there are no complaints from my end.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ZD
Zina Derdiri

Arts and Crafts, 1-10 employees

More than a year

1.0

“dishonest billing and no help”

Pros

Thieves. Dishonest. They never answer your questions directly and instead hide behind a fake customer service team that only explains how they legally took your money.

Cons

Customer support never actually responds. And when something does come through it's just robots. They charge you unfairly, take your money and then nobody is there to answer afterward.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

1

Functionality

1

MB
Michael Bennett

E-Learning, 1-10 employees

Less than 6 months

5.0

“fast support”

Pros

The customer service has been excellent and responds very quickly.

Cons

It was a little difficult to locate customer support at first but once you find it the help is absolutely worth the effort.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

BA
Beth Attwood

Veterinary, 1-10 employees

More than a year

4.0

“good for newbies”

Pros

Tapping into website design is very approachable with this product especially for someone who is new to building websites.

Cons

Even though it's fairly simple to work with you still need a little basic knowledge if you're more tech savvy and want to make the most of it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

LA
Laura Addie

Consumer Goods, 1-10 employees

Less than 6 months

5.0

“makes websites simple”

Pros

Has been sooo great to use! It's very easy to figure out especially for someone who isn't very well informed about building websites. On top of that the customer support has been excellent! I've run into a few issues trying to get certain things working the way I wanted and every time, the support team has been helpful, patient and genuinely kind :)

Cons

At this point I honestly haven't come across anything I dislike!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JL
judith luna

Automotive, 1-10 employees

More than a year

5.0

“fast setup with plenty of options”

Pros

Starting off with it was quick, the website is user friendly and there are plenty of options to work with.

Cons

Something that could be better is having more customer service staff available to respond to questions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

ED
Eddie Dixon

Media Production, 1-10 employees

More than a year

5.0

“Great to use”

Pros

Launching a website feels very easy but it still has plenty of power behind it. There are lots of options to customize and build out your site the way you want.

Cons

One thing that could be better is the ability to move domains around more freely. It's a limitation but not something that would stop me from using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

YD
Yasmin Dilworth

Retail, 1-10 employees

Free Trial

4.0

“software review”

Pros

The overall feature set is really solid and putting a website together doesn't take much effort.

Cons

Nothing really stood out as a negative to me although the product display section could use some improvement.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

EJ
Emily Jones

Information Technology and Services, 11-10 employees

More than a year

5.0

“great app market”

Pros

Building a professional-looking website with this software feels very easy thanks to its drag and drop editor and the huge selection of templates. I used it to put together a portfolio site for my freelance work and the interface was clear enough that I could fine tune the design without any coding knowledge at all. The App Market is also a big plus with plenty of useful plugins available to add extra functions.

Cons

The free version does have some frustrating limits including the software branding along with very restricted storage and bandwidth. Another downside is that after choosing a template you can't switch to a different one unless you rebuild the entire site which is definitely inconvenient.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9