
Wix Website Builder Reviews
Total 3136 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars27%
3
Stars7%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
E-Learning, 11-10 employees
More than a year
“reliable support”
Pros
It is definitely a user friendly platform but the best part for me is its customer support team. They're available day and night whenever help is needed and they really are very efficient.
Cons
I don't like that the blog post editor is buried too deeply in the menu so it gets a bit tedious having to locate it every time I want to create a new post.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Automotive, 1-10 employees
More than a year
“nice website builder”
Pros
Getting a site up and running with this tool is very easy. You don't need any real website building or management experience to use it effectively.
Cons
The only drawback is that if you don't pay for a custom domain, your site address ends up being pretty long and not very attractive though that's obviously part of how they make money.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 1-10 employees
Less than a year
“my thoughts”
Pros
Building a website is pretty easy because of its large selection of templates and drag and drop editor that makes the whole process manageable even without any coding knowledge. It also comes with a wide range of apps you can connect to your site which adds a lot of flexibility.
Cons
The cost can climb faster than expected especially when you start adding advanced options like e commerce tools or custom branding. Site performance can also be a bit slower than some competitors and that can hurt SEO. Another downside is that once a template is selected, changing to a different one means rebuilding the website from the ground up.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Consumer Goods, 1-10 employees
Less than 6 months
“amazing support from my rep”
Pros
The biggest highlight for me was my customer rep! He was absolutely amazing and made a real difference.
Cons
What frustrated me was that some of the other customer reps kept passing me around instead of actually helping resolve the issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Food & Beverages, 1-10 employees
Less than 6 months
“standout templates”
Pros
After trying a lot of website builders this one ended up being a really pleasant surprise. It's been the simplest one for me to work with while still giving me the freedom to design my site exactly the way I want. A lot of other well known platforms say they're drag and drop but they never worked that well for me. Since I have a background in graphic design, having full control over the look of my site really matters and this delivers on that. I also appreciate the templates for those times when I don't feel like building everything from the ground up. On top of that the e commerce features have given me more flexibility than anything else I've tried and I've really loved using them. I'd definitely recommend it.
Cons
I'm still getting familiar with everything so I honestly don't have many complaints at this point. One small thing I did notice is that with the photo slides, I wasn't able to change the arrow style and I do wish that were customizable. Still, it's a pretty minor issue overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“helpful tools and guides”
Pros
Whenever I need to make changes to my website, the tools and guides in this software have been really helpful and cover pretty much everything I need.
Cons
At this point, I honestly haven't come across anything that feels like a downside.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
E-Learning, 1-10 employees
More than a year
“packed with useful website options”
Pros
the software has been a really solid choice for me because it offers tons of options, plus a wide range of apps that let you build your site with whatever features you need.
Cons
Starting out with the software can feel a little overwhelming if it's your first time building a website since the builder includes a lot of different pieces to manage.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Motion Pictures and Film, 1-10 employees
Less than a year
“helpful support every time”
Pros
Every time I've reached out for help, the customer service has been outstanding especially Edgar. everyone I've chatted with has been excellent and really supportive.
Cons
A few of the dropdown menus sometimes overlap with other menus which can be frustrating to deal with.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Goods, 1-10 employees
More than a year
“shoutout to customer services!”
Pros
They were incredibly kind and genuinely willing to help me resolve my issue.
Cons
everything has been perfect especially the customer service!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Less than 6 months
“love the tool”
Pros
Building a website feels much more approachable with the software because it offers plenty of templates and ideas, turning what could otherwise be an expensive and time-consuming process into something far more accessible and manageable.
Cons
At the same time, it still calls for a solid understanding of web design basics and I often felt overwhelmed especially when I was trying to work with custom layouts and more advanced visuals.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Design, 1-10 employees
More than a year
“easy drag and drop builder”
Pros
the software is a solid platform for building digital experiences and its drag and drop editor lets me create and design websites without having to touch any code.
Cons
One downside is that the software still doesn't offer a mobile app.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sports, 1-10 employees
More than a year
“full control over my site”
Pros
Being able to edit and manage the website on my own is a huge plus.
Cons
At times, when I make changes to the desktop version, the mobile layout updates correctly on its own but other times I have to go back in and adjust the formatting again.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 51-100 employees
More than a year
“basic builder with limits”
Pros
It works for putting together a generic website if you just need something simple as a basic user. There's nothing advanced about it but it covers the bare-bones essentials.
Cons
Once I tried to do anything beyond the absolute basics, it started to feel limited. It seemed to struggle with more than the minimum tools and details and the feature set wasn't very impressive.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Health, Wellness and Fitness, 1-10 employees
Less than a year
“has useful add-ons”
Pros
One thing I really appreciate about the software is that it's a budget-friendly option for creating websites. On top of that, it comes with plenty of add-on apps and programs which gives you more flexibility when building out your site.
Cons
Getting around the platform can be a bit confusing at times. I've had to rely on quite a few tutorials just to put my website together and for someone completely new to website building, the whole experience can feel a little overwhelming.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“website creation for everyone”
Pros
Creating a website with the software is really easy and pretty much anyone can jump in and build their own site without much trouble.
Cons
Some of the more special features on the platform do come at an extra cost which can be a bit frustrating.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Real Estate, 1-10 employees
More than a year
“really good option”
Pros
Starting a website from scratch is very doable with the software. You can register your domain through them, handle SEO and use plenty of features to customize the site and improve how it is positioned. There are lots of templates available and getting a good-looking website online is not overly difficult. The pricing is reasonable and clearly more affordable than hiring a specialist so the time you put into building it yourself feels worth it. Just keep in mind that if you want a domain without the software in the address, you do need to pay for that which is pretty standard and understandable. Overall it is a solid choice if you want to create your own site especially when launching a new activity and you do not have the budget to pay a professional.
Cons
Compared with when I used the software a few years ago for a simple website, the building process felt much easier back then. The interface has changed and now resembles WordPress a lot more. I can see that the current version is more advanced and probably gives users the tools to create a more sophisticated website but the older interface was definitely simpler to work with. At this point some sections feel fairly complicated and demand more experience and familiarity with this kind of work.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“website-building made simple”
Pros
Getting started with the software felt very approachable and it came loaded with plenty of tools and apps that made building websites possible without much trouble.
Cons
The biggest downside was the pricing. There was also a bit of difficulty getting used to it and certain features were not always easy to locate.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Design, 11-10 employees
More than a year
“excellent for agency websites”
Pros
This software has made it simple for our agency to create websites for clients.
Cons
There really isn't anything I dislike about the software, it's very user friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 1-10 employees
More than a year
“has many creative tools”
Pros
Between the technical help and the creative support, the software has been really solid for me. Whenever I need assistance, both the AI chat and the live support are quick to connect with and helpful to use.
Cons
Nothing specific comes to mind. Since I already understand website creation, I really haven't run into many downsides.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Farming, 1-10 employees
Less than 6 months
“So grateful”
Pros
Customer service was the highlight for me. I'm not very technical so I probably wasn't the easiest person to walk through the process but their representative stayed encouraging the whole time and explained everything in the simplest way possible. Eventually it all clicked and the light bulb finally went on for me.
Cons
At first it was a bit confusing to understand the titles and figure out where I needed to go to add certain items. Thankfull their repesentative made a big difference and was incredibly patient with me the entire time.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10