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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

ZM
Ziggy Meadows

Entertainment, 11-10 employees

More than a year

3.0

“helpful analytics, frustrating billing”

Pros

One thing the software does well is its integration options especially with tools like Google Analytics which make it useful for tracking how your site is performing and understanding your traffic better.

Cons

The downside is that the billing setup feels pretty misleading. It presents itself like a free trial but then asks you to add a card and when you try to remove that card, it ends up asking for another one instead.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

DB
Donte Bennett

Transportation/Trucking/Railroad, 1-10 employees

Less than a year

5.0

“lovely experience”

Pros

Customer service was absolutely top notch to work with!

Cons

The navigation was a bit confusing at first but after getting some help from Customer Service, everything turned out great!

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

TW
Todd Wilkerson

Arts and Crafts, 1-10 employees

Less than a year

4.0

“simple workflow”

Pros

Starting off with this product was easy and the setup process was fast.

Cons

Its customization options didn't feel as strong as those offered by other similar tools.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

AY
Alisha Young

Legal Services, 500+ employees

More than a year

4.0

“accessible builder”

Pros

It is approachable for just about anyone and doesn't take much financial investment to get started with the platform.

Cons

One downside is that there's not much flexibility when it comes to choosing your URL if you build your site through the software.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

LG
lauren gross

Mental Health Care, 11-10 employees

Less than 6 months

4.0

“building websites on your own”

Pros

Creating and designing a website with this platform is simple enough to handle by yourself.

Cons

Nothing to complain about yet. I'm really enjoying this platform.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

TC
Torlock Cooper

Computer Hardware, 1-10 employees

More than a year

4.0

“friendly start for first sites”

Pros

Getting started with a first website feels very user friendly with the software and it makes the whole setup process approachable for beginners.

Cons

Once you need anything beyond a basic generic site, the platform feels very limited in features especially if you're trying to build something more custom.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

MN
Munene N

Accounting, 500+ employees

More than a year

5.0

“great drag and drop builder”

Pros

Making a website and having it up and running with this software felt incredibly easy. Even as a beginner, designing pages was simple and enjoyable. It's truly a gem of a website creation platform. With its advanced features, the software provides a complete and reliable setup for building websites. The drag and drop editor works wonderfully and the wide selection of templates is excellent.

Cons

I'm only here to highlight the positive side of the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CC
Cole Conner

Retail, 1-10 employees

More than a year

5.0

“powerful site builder for business”

Pros

Once it's set up the software handles almost everything for you which makes running things much easier. I've been really impressed with how well it works for our shirt business and how much of the workload it takes off our plate.

Cons

At first it can be slightly tricky to use and the help center could definitely go into more detail.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

CE
Christian Estrellado

Marketing and Advertising, 11-10 employees

More than a year

4.0

“good fo first time website making”

Pros

Starting off with the software feels very easy and the ready made templates are especially helpful if you're new to building websites.

Cons

The customization options are a bit limiting since you can't fully customize everything without relying on the App Market.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

QG
Qiong Garner

Food & Beverages, 1-10 employees

More than a year

5.0

“excellent service”

Pros

The service and interface have been excellent. I've been using the software for a couple of years now and it's been a really positive experience.

Cons

One thing I don't like is having to speak with the AI before getting connected to a representative.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

DS
Darius Smith

Retail, 51-100 employees

More than a year

5.0

“the software has been great”

Pros

The tool has been a huge help to my company and the rest of my team. I really love using it.

Cons

I don't have any complaints. I love this company and think it's pretty cool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Mich

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“impressed!”

Pros

Using it has been a really positive experience. It feels very simple to work with yet it still comes packed with plenty of features.

Cons

The Studio version comes across as the premium option and the editor gives people lots of room to be creative.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DJ
Desmond Jones

Online Media, 1-10 employees

More than a year

4.0

“ideal for my consulting firm”

Pros

Has been a really solid fit for a business owner like me. I use it for my business consulting firm and it works very well for what I need.

Cons

My biggest complaint is the customer service by phone. That said the live chat option seems to be much faster and more helpful.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

AM
alex micolta

Food & Beverages, 1-10 employees

Less than 6 months

4.0

“plenty of website tools”

Pros

It gives me a lot of tools to build and manage my website which makes working on my web projects much more convenient.

Cons

At times, I feel the customer service isn't very helpful when I need support.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

JS
jennifer salgado

Construction, 1-10 employees

More than a year

5.0

“Top tier!”

Pros

Putting together a webpage feels very easy on this platform especially with the wide range of templates available to choose from. It makes the whole creation process feel accessible and gives me plenty of options to build the kind of site I want.

Cons

One thing I didn't enjoy was that some design features are tucked away inside the menus while editing a webpage. If those editing tools were more accessible to figure out, the whole process would feel much more smooth.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

LH
Luis Huber

E-Learning, 1-10 employees

Less than a year

4.0

“nice templates”

Pros

Having a website up and running with the software is simple especially for beginners and the wide selection of templates makes the whole setup process fast and convenient.

Cons

Customization feels somewhat limited unless you know how to code and performance can start to lag when the website gets larger.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

RD
robert durand

Retail, 1-10 employees

More than a year

3.0

“good templates, shipping holds it back”

Pros

Easy to get started with and there's a good selection of templates to choose from.

Cons

Shipping through Boxtal or Sendcloud either doesn't work at all or has major malfunctions which clearly wastes a lot of time. Until the software automatically integrates Mondial Relay, like it already does for home postal delivery where the process is automatic and there's no other shipping option, I'm seriously considering leaving the software for another well-known platform that offers Mondial Relay automatically or at least lets the customer choose their delivery method. That's a shame for the software because everything else is satisfactory, except for this crucial issue which is extremely important for sellers today. On this point, the software seems obviously behind its competitors, who already offer several shipping options that the customer can select automatically at checkout.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

VL
Virginia Lafean

Music, 1-10 employees

More than a year

5.0

“powerful features”

Pros

Being comfortable with the features didn't take long and the customer support team has been incredibly helpful every step of the way.

Cons

There are almost too many apps to choose from but honestly that's a pretty good problem to have.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KK
Kennedy Kamaru

Market Research, 1-10 employees

Free Trial

5.0

“my thoughts”

Pros

Starting a website with the software feels great because there are so many templates available to kick off a project. It's also very flexible to work with which makes the whole platform user friendly. The App Market is one of the best parts since it offers a strong library of apps and plugins that really help site owners add more functions.

Cons

Pricing runs a little high and there are some limitations especially for beginners. For example, free domains can't be submitted to search engines which can be restrictive when starting out. It's also worth noting that the software is not open source.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JD
JYOTIRMOY DAS

Computer Software, 500+ employees

More than a year

5.0

“beginner friendly”

Pros

The drag and drop interface makes it simple for beginners without any coding background to put together impressive websites.

Cons

It doesn't offer a lot of customization options so flexibility is limited and the SEO optimization features are lacking.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9