
Wix Website Builder Reviews
Total 3136 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars27%
3
Stars7%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Electrical/Electronic Manufacturing, 11-10 employees
Less than a year
“basic tools but limited flexibility”
Pros
Pretty easy to start using this software and building a site feels simple thanks to its modular sections. It's also more affordable than many alternatives while still covering most of the basics, including email marketing.
Cons
Falls short when it comes to SEO and it doesn't offer much in the way of advanced customization, settings or functions.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Accounting, 51-100 employees
Less than a year
“perfect for my photography site”
Pros
This has been my go to for years and I've really enjoyed using it to build and manage my photography website.
Cons
The only downside is that adding custom code can be a little tricky at times.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Luxury Goods & Jewelry, 1-10 employees
More than a year
“price jump after renewal”
Pros
The platform is simple to get around and the templates look polished. Having access to attractive stock photos is also a nice bonus.
Cons
The biggest downside was seeing the annual cost nearly triple after the first year which felt far too steep.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
4
Functionality
4
Education Management, 1-10 employees
More than a year
“quite an effective software”
Pros
Building a site with the software has been a really positive experience. It's very user friendly even if you've never created a website before. The drag and drop editor makes customizing each part of the site feel easy and it's simple to get things looking the way you want. There's also a huge selection of templates so whether you're putting together a blog, an online shop or something else entirely, there are plenty of good options available. Another big plus is that features like SEO tools and email marketing are included in one place which makes managing everything a lot more convenient.
Cons
If I were being picky, I'd say the software isn't the most affordable choice especially when you want access to all the extra features. Most templates do look really good on mobile but a few of them need a bit of additional adjustment to display properly on smaller screens. And if you're the type of user who wants deep control over code and backend customization, it can feel somewhat restrictive compared with platforms like WordPress.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Construction, 1-10 employees
Less than 6 months
“patient support that just gets it”
Pros
The amount of knowledge and patience she showed really stood out. She managed my situation without needing a lot of explanation from me and understood exactly what I needed right away.
Cons
I don't have any complaints. It was a really positive experience from start to finish.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Less than 6 months
“website builder with lots of tools”
Pros
Very to simple to get started with due to the drag and drop builder. As I spent more time exploring it I also came across plenty of useful tools and features to work with.
Cons
Connecting the software to a payment platform was the part that felt confusing and more complicated than expected. It took a while before I fully understood how everything was supposed to work.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Banking, 500+ employees
More than a year
“powerful website creation tools”
Pros
It comes with a wide range of tools that cover just about everything needed to build a website.
Cons
I'd still like to see the software add better support for building more advanced and complex websites.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Computer Networking, 1-10 employees
Less than a year
“so useful with a rich library”
Pros
Felt easy to get started with it and the platform is simple to use. It offers a wide range of templates, plus a solid library of features and resources.
Cons
At times, there are so many options available that it becomes hard to decide which direction to go.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Education Management, 51-100 employees
Less than 6 months
“I would definitely recommend”
Pros
Getting started with the software as a beginner felt very easy. There are plenty of templates and options to choose from and it comes with a wide range of useful tools and features.
Cons
One thing I still haven't been able to do is switch templates once the site is already set up.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Non-Profit Organization Management, 1-10 employees
More than a year
“simple upkeep after setup”
Pros
After the site is up and running, keeping it updated and making changes is very easy. It's simple to maintain, try out new features and edit content and even team members without a technical background can handle website updates with only minimal training.
Cons
Getting some features configured at the beginning especially the CMS, was a bit challenging. We ended up needing outside help to set everything up the way we wanted.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 51-100 employees
Less than a year
“good layout, limited add-ons”
Pros
Setting up a site using this tool is fairly easy, updates go through quickly and the overall layout works well for most types of websites.
Cons
The plugin and third-party extension options are not as effective as they could be and making updates on mobile is difficult.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Retail, 1-10 employees
More than a year
“full-featured”
Pros
Was very easy to get started with the software was very easy and the platform offers a wide range of features that make it feel very complete.
Cons
It did take me a little while to get comfortable with the interface at first.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Biotechnology, 11-10 employees
More than a year
“user friendly”
Pros
Using it was easy and the platform is simple to understand. It also includes a few extra features that you do not really see in other software.
Cons
One thing it was missing was some features that other programs offer, like more specific customization through CSS or HTML coding.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“reliable site, costly plans”
Pros
The templates used to be really good and my site stays consistently reliable.
Cons
The pricing is on the high side. It would be better if there were lower-tier packages or a way to pick only the features you actually need.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Marketing and Advertising, 1-10 employees
More than a year
“so reliable”
Pros
Coming from a non-technical background, the software has been a fairly easy no-code or low-code website builder to work with. I used it to build SavvySpender.ie and it has grown into a site with around 100k visitors a year which is pretty impressive considering the size of Ireland. It also gives you a lot of room to customize the site the way you want.
Cons
Although it works well for building polished e-commerce websites, there are a few obvious drawbacks. The built-in search feature is quite weak so if your site has a large amount of content, that can be disappointing. Other platforms offer integrations with tools like Algolia but the software still doesn't. On top of that, the email plan pricing feels like a rip-off. One option gives only 5k emails per month while the next tier jumps all the way to 1 million and costs around EUR50 per month. As a business that definitely doesn't need to spend 50k per month, I'm basically pushed into paying for a higher tier than I actually need.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Information Technology and Services, 1-10 employees
More than a year
“user friendly website builder”
Pros
Right from the start, the software has felt very user friendly and simple to use.
Cons
Since the platform is still evolving, there are a few features that haven't been added yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Apparel & Fashion, 1-10 employees
Less than a year
“versatile tools”
Pros
A good platform for building websites, with a lot of helpful support and plenty of development features available.
Cons
It isn't very accessible at first so it takes some time to get used to how everything works.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Online Media, 1-10 employees
More than a year
“mobile version is a mess”
Pros
It's fairly easy to use even for someone without much training or technical background.
Cons
The platform feels unstable, I keep having to start over and the mobile version is really poor.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
2
Functionality
2
E-Learning, 1-10 employees
Less than 6 months
“attractive templates, frustrating to use”
Pros
Getting started with the basic features is pretty easy and there are plenty of beautiful templates to choose from.
Cons
A lot of parts felt unaccessible and so there was slight difficulty figuring things out. That felt out of place knowing that the software is supposed to be all about being simple to use.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Arts and Crafts, 1-10 employees
More than a year
“quick launch that saved my sale”
Pros
After BlueHost had a major server crash a few years back, I lost my site right before a big online art sale. That disaster is what brought me to the software and the biggest advantage has been how quickly I can get a page live. Since my domain was hosted somewhere else, I was able to point it to a newly built the software site in no time and keep my plans for the sale on track.
Cons
The one thing that still bothers me is the lack of fluid design options in the WYSIWYG editor. On larger screens, the sites can end up looking a bit awkward, like a narrow vertical strip sitting in the center of a lot of empty space.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9