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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

ED
Elena Dong

Electrical/Electronic Manufacturing, 11-10 employees

Less than a year

3.0

“basic tools but limited flexibility”

Pros

Pretty easy to start using this software and building a site feels simple thanks to its modular sections. It's also more affordable than many alternatives while still covering most of the basics, including email marketing.

Cons

Falls short when it comes to SEO and it doesn't offer much in the way of advanced customization, settings or functions.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

CO
Chloe Orchard

Accounting, 51-100 employees

Less than a year

5.0

“perfect for my photography site”

Pros

This has been my go to for years and I've really enjoyed using it to build and manage my photography website.

Cons

The only downside is that adding custom code can be a little tricky at times.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

CW
cynthia wagner

Luxury Goods & Jewelry, 1-10 employees

More than a year

2.0

“price jump after renewal”

Pros

The platform is simple to get around and the templates look polished. Having access to attractive stock photos is also a nice bonus.

Cons

The biggest downside was seeing the annual cost nearly triple after the first year which felt far too steep.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

4

Functionality

4

KR
Kay Roe

Education Management, 1-10 employees

More than a year

5.0

“quite an effective software”

Pros

Building a site with the software has been a really positive experience. It's very user friendly even if you've never created a website before. The drag and drop editor makes customizing each part of the site feel easy and it's simple to get things looking the way you want. There's also a huge selection of templates so whether you're putting together a blog, an online shop or something else entirely, there are plenty of good options available. Another big plus is that features like SEO tools and email marketing are included in one place which makes managing everything a lot more convenient.

Cons

If I were being picky, I'd say the software isn't the most affordable choice especially when you want access to all the extra features. Most templates do look really good on mobile but a few of them need a bit of additional adjustment to display properly on smaller screens. And if you're the type of user who wants deep control over code and backend customization, it can feel somewhat restrictive compared with platforms like WordPress.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

EV
Edwin Vallejos

Construction, 1-10 employees

Less than 6 months

5.0

“patient support that just gets it”

Pros

The amount of knowledge and patience she showed really stood out. She managed my situation without needing a lot of explanation from me and understood exactly what I needed right away.

Cons

I don't have any complaints. It was a really positive experience from start to finish.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Marketing and Advertising, 1-10 employees

Less than 6 months

4.0

“website builder with lots of tools”

Pros

Very to simple to get started with due to the drag and drop builder. As I spent more time exploring it I also came across plenty of useful tools and features to work with.

Cons

Connecting the software to a payment platform was the part that felt confusing and more complicated than expected. It took a while before I fully understood how everything was supposed to work.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

MA
Madalena Abreu

Banking, 500+ employees

More than a year

5.0

“powerful website creation tools”

Pros

It comes with a wide range of tools that cover just about everything needed to build a website.

Cons

I'd still like to see the software add better support for building more advanced and complex websites.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

PM
PAULO MICOLTA

Computer Networking, 1-10 employees

Less than a year

4.0

“so useful with a rich library”

Pros

Felt easy to get started with it and the platform is simple to use. It offers a wide range of templates, plus a solid library of features and resources.

Cons

At times, there are so many options available that it becomes hard to decide which direction to go.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

CP
Carrie Poole

Education Management, 51-100 employees

Less than 6 months

5.0

“I would definitely recommend”

Pros

Getting started with the software as a beginner felt very easy. There are plenty of templates and options to choose from and it comes with a wide range of useful tools and features.

Cons

One thing I still haven't been able to do is switch templates once the site is already set up.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

BM
Bonnie McRae

Non-Profit Organization Management, 1-10 employees

More than a year

5.0

“simple upkeep after setup”

Pros

After the site is up and running, keeping it updated and making changes is very easy. It's simple to maintain, try out new features and edit content and even team members without a technical background can handle website updates with only minimal training.

Cons

Getting some features configured at the beginning especially the CMS, was a bit challenging. We ended up needing outside help to set everything up the way we wanted.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

ZW
Zachary Witzig

Marketing and Advertising, 51-100 employees

Less than a year

3.0

“good layout, limited add-ons”

Pros

Setting up a site using this tool is fairly easy, updates go through quickly and the overall layout works well for most types of websites.

Cons

The plugin and third-party extension options are not as effective as they could be and making updates on mobile is difficult.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

6

JH
Jason Howell

Retail, 1-10 employees

More than a year

5.0

“full-featured”

Pros

Was very easy to get started with the software was very easy and the platform offers a wide range of features that make it feel very complete.

Cons

It did take me a little while to get comfortable with the interface at first.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ES
Elena Sanchez

Biotechnology, 11-10 employees

More than a year

5.0

“user friendly”

Pros

Using it was easy and the platform is simple to understand. It also includes a few extra features that you do not really see in other software.

Cons

One thing it was missing was some features that other programs offer, like more specific customization through CSS or HTML coding.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

TW
Tiffany Williams

Health, Wellness and Fitness, 1-10 employees

More than a year

3.0

“reliable site, costly plans”

Pros

The templates used to be really good and my site stays consistently reliable.

Cons

The pricing is on the high side. It would be better if there were lower-tier packages or a way to pick only the features you actually need.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

SH
Stephen Harvey

Marketing and Advertising, 1-10 employees

More than a year

4.0

“so reliable”

Pros

Coming from a non-technical background, the software has been a fairly easy no-code or low-code website builder to work with. I used it to build SavvySpender.ie and it has grown into a site with around 100k visitors a year which is pretty impressive considering the size of Ireland. It also gives you a lot of room to customize the site the way you want.

Cons

Although it works well for building polished e-commerce websites, there are a few obvious drawbacks. The built-in search feature is quite weak so if your site has a large amount of content, that can be disappointing. Other platforms offer integrations with tools like Algolia but the software still doesn't. On top of that, the email plan pricing feels like a rip-off. One option gives only 5k emails per month while the next tier jumps all the way to 1 million and costs around EUR50 per month. As a business that definitely doesn't need to spend 50k per month, I'm basically pushed into paying for a higher tier than I actually need.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

LP
LaQuaila Pegues

Information Technology and Services, 1-10 employees

More than a year

5.0

“user friendly website builder”

Pros

Right from the start, the software has felt very user friendly and simple to use.

Cons

Since the platform is still evolving, there are a few features that haven't been added yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Apparel & Fashion, 1-10 employees

Less than a year

4.0

“versatile tools”

Pros

A good platform for building websites, with a lot of helpful support and plenty of development features available.

Cons

It isn't very accessible at first so it takes some time to get used to how everything works.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

DA
Donald Arguin

Online Media, 1-10 employees

More than a year

1.0

“mobile version is a mess”

Pros

It's fairly easy to use even for someone without much training or technical background.

Cons

The platform feels unstable, I keep having to start over and the mobile version is really poor.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

2

Functionality

2

DR
Diana Robertson

E-Learning, 1-10 employees

Less than 6 months

3.0

“attractive templates, frustrating to use”

Pros

Getting started with the basic features is pretty easy and there are plenty of beautiful templates to choose from.

Cons

A lot of parts felt unaccessible and so there was slight difficulty figuring things out. That felt out of place knowing that the software is supposed to be all about being simple to use.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

6

HS
Heather Scott

Arts and Crafts, 1-10 employees

More than a year

5.0

“quick launch that saved my sale”

Pros

After BlueHost had a major server crash a few years back, I lost my site right before a big online art sale. That disaster is what brought me to the software and the biggest advantage has been how quickly I can get a page live. Since my domain was hosted somewhere else, I was able to point it to a newly built the software site in no time and keep my plans for the sale on track.

Cons

The one thing that still bothers me is the lack of fluid design options in the WYSIWYG editor. On larger screens, the sites can end up looking a bit awkward, like a narrow vertical strip sitting in the center of a lot of empty space.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9