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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CP
Christina Punter

Leisure, Travel & Tourism, 11-10 employees

More than a year

4.0

“Mobile friendly design”

Pros

Building websites with the software feels easy and it's especially handy for making quick changes whenever needed. I also appreciate how simple it is to make the site mobile friendly without a lot of extra work.

Cons

One limitation is the smaller selection of third-party plugins compared with some other platforms. Because of that, creating something very specific can be difficult unless you're able to write the code yourself.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

ZS
Zoltan Sepsi

Marketing and Advertising, 1-10 employees

More than a year

5.0

“satisfied with my experience”

Pros

After building quite a few websites with the software, I'm really impressed with how polished they turn out. I can create a full site in a single day, whereas doing the same thing by hand with code would easily take me weeks.

Cons

The only thing that feels a little disappointing is that there's no option to export websites as HTML.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AG
Annie Gallagher

Alternative Medicine, 51-100 employees

Less than a year

4.0

“beginner friendly website setup”

Pros

Getting started with it is pretty easy especially if you don't have much coding knowledge.

Cons

That said there are still some limits when it comes to how much you can customize the overall look and feel.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

TW
Tiana Watson

Food & Beverages, 1-10 employees

More than a year

5.0

“more value in one platform”

Pros

The software gives us a lot more for the money because so many tools are built right into the platform. We can handle invoices, email marketing and even create social media posts all in one place which makes it really useful.

Cons

One thing I'm not crazy about is that payment processing has to be handled through Stripe when receiving payments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MC
Mohamed Cherif

Education Management, 500+ employees

Less than a year

4.0

“AI boost”

Pros

Right away, the software feels like a well-established platform for creating impressive websites and even full online businesses without much trouble. It comes packed with standout features and plenty of tools for blogging, increasing traffic, selling products, launching campaigns and a lot more. the software is especially known for its excellent templates and getting a site up and running only takes a few clicks. With the newer AI features added in, the whole process feels even more effortless.

Cons

From the perspective of an online instructor, the software is less attractive when it comes to building blogs. Moving your data or migrating content to another hosting provider is very difficult, if not impossible. It also feels more closed off to third-party apps and tools which makes it harder to market products, monetize content or integrate with outside solutions.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

8

A
Anonymous

Information Technology and Services, 11-10 employees

Less than 6 months

5.0

“A lot of setup options”

Pros

Simple to work with, with a wide range of options to choose from.

Cons

It has been doing exactly what I need so far. Setting up a website or online store is easy.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MM
michelle markovic

Individual & Family Services, 1-10 employees

More than a year

5.0

“good guidance”

Pros

Building a website with the software was a really enjoyable experience because it comes with all the useful tools needed to create and run a site successfully. They keep everything updated with the latest information required for building and hosting a website. Their newer add-on, Hopp, has been especially impressive since it walks you through the process step by step when creating a bio page which can then be connected to your website, domain and social media accounts to help drive more traffic. The platform is very user friendly so you do not need advanced skills to get started. With the semi pre-built templates, you can simply follow the instructions, then edit and customize everything to match your own style and preferences. On top of that, the customer support team has always been pleasant, helpful and ready to assist whenever needed.

Cons

The only real downside for me is the membership pricing. It is an excellent platform but the fees feel a little too high. If the cost were lowered a bit, I believe it would attract even more users since not everyone is able to afford the membership charges whenever they are ready to sign up.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SW
Sage Williamson

Consumer Services, 1-10 employees

Less than a year

5.0

“my preference”

Pros

Whether someone is brand new to computers or has built several sites before, the software offers plenty to work with and makes it possible to create a polished, professional-looking website. If you're just getting started, there are beautiful templates ready to use and if you have more experience, the dev mode lets you bring in your own settings. On top of all that, the software's AI chatbot is incredibly useful and whenever it can't solve something, the customer support team replies quickly and makes sure the issue gets resolved.

Cons

Honestly the only downside is that more people aren't using it. This website builder feels so peaceful and easy that it could probably end all conflict just by making website creation this pleasant.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SW
Sean Weaver

Arts and Crafts, 1-10 employees

More than a year

4.0

“helpful editor”

Pros

It is very easy to use and most of the tools are pretty self explanatory. The software also offers a solid range of templates that can fit the needs of most users. On top of that customer support has consistently been responsive whenever needed.

Cons

The starting price is competitive but once you begin adding certain extra features, the overall cost can rise pretty quickly.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

MP
Matej Praprotnik

Media Production, 500+ employees

Less than 6 months

5.0

“flexible templates”

Pros

Super simple to make a website using this tool. There are plenty of templates to choose from, the AI assistance actually works well and the language support is solid too.

Cons

The page editor isn't the best I've used since I've seen better ones elsewhere. Even so, the overall experience was still positive though I personally preferred Squarespace.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LM
Louise M

Retail, 500+ employees

Less than 6 months

5.0

“accessible website creation”

Pros

So easy and simple to use even for someone who has no background at all in building websites.

Cons

Something that's missing is a bot or AI assistant that could help put the site together with less manual work and fewer steps to handle myself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SN
Sylla Nichols

Fine Art, 1-10 employees

More than a year

5.0

“versatile builder with lots of customization”

Pros

Getting a site up and running with the software is very easy and there's a huge amount of customization available. The templates give you a solid starting point, it's accessible and it works well for building pretty much any kind of website.

Cons

A drawback is that removing the the software banner requires paying the fee upfront for a full year. There isn't really a free trial or a more flexible payment option besides going with your own hosted domain.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

IS
Iqra Shahzadi

Information Technology and Services, 11-10 employees

More than a year

5.0

“drag and drop site building delight”

Pros

Building a website with the software feels very easy even if you have no prior experience at all. The drag and drop editor and wide selection of templates make it possible to put together a polished, professional-looking site in just minutes without needing to write any code.

Cons

One downside is that after you choose a template, switching to a different one is difficult. That can become frustrating later on if you decide you want to go back and redesign the look of your website.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

GG
Gokul G

Education Management, 51-100 employees

Less than a year

5.0

“Helpful support”

Pros

Whenever I've needed help, the 24/7 customer support has been there and the knowledge base is detailed enough to answer most questions. The mobile-friendly templates are also a big plus since they make sure the site looks right on any device.

Cons

The drag and drop editor is accessible and doesn't require any coding which makes building a site fast. The interface is also very user friendly so putting a website together doesn't take much time at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CL
Charles Limberg

Food & Beverages, 11-10 employees

More than a year

5.0

“simple website setup joy”

Pros

Putting a web page together and getting it set up was very easy.

Cons

I genuinely really enjoyed working with the tools that were included.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JS
Jai Singleton

Events Services, 11-10 employees

More than a year

5.0

“quick setup”

Pros

Using the website editor feels very easy. Out of all the builders I've worked with, this one has been the simplest to figure out.

Cons

The email campaign creator still feels limited when it comes to design options.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Non-Profit Organization Management, 500+ employees

More than a year

4.0

“powerful tools for small businesses”

Pros

the software has been a really solid option for managing websites especially for small businesses. It comes with a strong set of lead management and email marketing tools right out of the box which makes it very practical for handling a lot in one place.

Cons

There is a bit of vendor lock-in with the platform and the pricing can start to feel expensive once you reach a certain stage.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

KR
Kelly-ann Reed

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0

“can make basic sites”

Pros

Getting a website up and running with the software doesn't require much computer knowledge which makes it very approachable for beginners.

Cons

The only part that gave me some trouble was getting the alignment positioned correctly and that took a bit of extra effort.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

YB
Yeneiza Baptista

Translation and Localization, 1-10 employees

Less than a year

5.0

“amazing templates save time”

Pros

The templates are really impressive and genuinely useful. They save a lot of time when putting a site together.

Cons

A few features aren't very accessible so I had to watch some videos to figure out how to set up payments and the calendar.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MO
Matt O'Regan

Graphic Design, 1-10 employees

More than a year

5.0

“sooo good!”

Pros

This software has been a really detail oriented website builder and the wide range of add ons makes it useful for just about any business need I've had.

Cons

After using the platform for the past six years, I honestly haven't run into any issues. And whenever something seems to be missing, they're usually proactive about adding or improving it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9