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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

OK
Onur Kirimli

Retail, 1-10 employees

Less than 6 months

5.0

“user friendly editor for quick websites”

Pros

The drag and drop editor was the highlight for me.. it's very accessible and makes putting together a professional-looking website fast and easy even if you don't have any technical background.

Cons

The downside with the software is that all that flexibility can sometimes affect performance since heavily customized sites may load more slowly than they do on some other platforms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Consumer Goods, 1-10 employees

More than a year

4.0

“flexible design tools shine”

Pros

Building a polished website with the software feels very approachable thanks to its drag and drop editor which makes the whole process simple even if you're just starting out. There's a big selection of templates and design features so it's easy to be creative and the ability to adjust nearly every element helps the site match your own style and vision. The built-in SEO features and app integrations are another strong advantage especially when you want to improve functions and boost visibility.

Cons

One frustrating part of the software is that after you pick a template, you can't switch to another one without rebuilding the site from the beginning. On top of that although the platform includes plenty of features, the more advanced customization can still feel somewhat restrictive for developers who want deeper coding control. Pricing is also something to watch since it can get expensive for bigger websites or businesses that need premium tools and features.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

A
Anonymous

Leisure, Travel & Tourism, 1-10 employees

Less than a year

3.0

“All in one but pricey upgrades”

Pros

It does make building things more manageable and it feels somewhat like an all-in-one solution right out of the box.

Cons

The pricing is where it gets frustrating because everything feels like an extra charge. It's always upgrade this or pay more for that which is annoying when I'm already paying and still expected to spend more.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

PS
Plakilla Sandell

Information Technology and Services, 11-10 employees

More than a year

5.0

“website building is so simple!”

Pros

Building a website with the software feels very easy even without much or any professional help. It really comes across like a beginner friendly guide to creating a site from scratch.

Cons

At this point, I honestly don't have any complaints. I haven't run into any problems when building websites, editing them or handling SEO and indexing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

DT
Daniel Trigiani

Real Estate, 1-10 employees

More than a year

5.0

“Templates made it effortless”

Pros

Using the software Website Builder, I was able to create a website with easy templates and support for multiple languages.

Cons

I honestly don't have any negative feedback to share and that says a lot in a positive way.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MW
Marcus Webber

Marketing and Advertising, 101-500 employees

More than a year

4.0

“small businesses can use easily”

Pros

It's a solid option for any small business that wants to put together a website that looks professional without much trouble.

Cons

Analytics used to be hard to integrate properly for full conversion tracking but it seems to be working much better now. A big improvement overall.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

AZ
Angelica Ziiga

Retail, 1-10 employees

Less than 6 months

5.0

“makes good sites!”

Pros

Building a professional-looking site with the software feels very approachable even if you're just starting out. The website builder is accessible and the large collection of customizable templates makes it simple to create something that fits your style. I also appreciate how flexible it is.. you can add things like booking features or an online store without needing any coding knowledge. On top of that, the customer support team and knowledge base have been useful whenever I needed help figuring something out.

Cons

A frustrating part of the software is that after selecting a template, switching to a different one later isn't really simple unless you rebuild the site from scratch. It also has a lot of features but some of the more advanced tools are only available on higher-tier plans which may become costly for small businesses. With so many options in the editor, it can also feel a bit overwhelming at times.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

SM
Stephen Muller

Apparel & Fashion, 1-10 employees

Free Trial

3.0

“beginner friendly setup, limited design freedom”

Pros

Getting a website up and running with the software is very beginner friendly. The drag and drop builder makes creating a site simple and approachable especially if you're just starting out.

Cons

Customization feels somewhat limited though especially if you want to design the site exactly the way you have in mind.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

KM
Kyle McDonough

Insurance, 1-10 employees

Less than 6 months

5.0

“building my own site felt empowering”

Pros

Having the option to build my own website and create the content myself was really valuable when I was selling life insurance.

Cons

I just wish there had been a wider selection of templates and more room for customization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SN
Sabelo Ndwandwe

Computer & Network Security, 11-10 employees

More than a year

4.0

“simple website creation”

Pros

Creating websites with it feels very easy and the whole process is simplified a lot.

Cons

It doesn't really offer much innovation and there isn't enough training available for new users.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JB
Jamie Bosley

Leisure, Travel & Tourism, 11-10 employees

More than a year

5.0

“site copying saves tons of time”

Pros

One feature that's been incredibly useful in the software is being able to duplicate entire websites and copy full pages to use on other sites. Since I often build similar websites, that option has really helped speed things up and made the whole process much more efficient.

Cons

One thing I didn't like was that on one of my premium sites, I had to update my credit card just to cancel the renewal. I also feel the cancellation process for premium plans is a bit confusing.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

AS
Arjan Sahni

Retail, 1-10 employees

More than a year

3.0

“helpful builder with customization limits”

Pros

Using the drag and drop editor felt very accessible and I was able to customize my pages without needing any coding knowledge. I also liked the range of ecommerce features and scheduling tools which made setting up my online store quick and efficient.

Cons

At the same time, there were quite a few limitations when it came to website customization especially with restricted relational database connections and limited integration options for third-party plugins such as Typeform and Calendly.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

RC
Rae C

Religious Institutions, 1-10 employees

More than a year

5.0

“user friendly!”

Pros

Simple to work with and the platform is very user friendly. It comes with plenty of tools that help your site look polished and professional.

Cons

The cost can climb pretty quickly once you start adding extra features.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Internet, 11-10 employees

Less than 6 months

3.0

“friendly editor, limited seo”

Pros

Using the drag and drop editor feels very accessible so the platform is user friendly even for people who don't have any coding knowledge. It's also become more powerful now with the addition of the AI design tool.

Cons

SEO is still a weak spot. Even though it has made updates to its SEO tools, they're not yet as effective or customizable as what you get with other similar platforms.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

DG
David Gavin

Marketing and Advertising, 101-500 employees

More than a year

5.0

“quick website launch with AI”

Pros

the software has made it possible for startup businesses to get a website up and running quickly and it even includes AI assistance to help refine the process.

Cons

There are still a few limitations when it comes to integrations and custom development.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CP
Charlie Pentol-Levy

Financial Services, 1-10 employees

More than a year

5.0

“no background in design needed”

Pros

Making a website with the software is incredibly beginner friendly. Within minutes, you can put together a site and in just a few hours, it can look really polished. The drag and drop setup with existing templates and ready-made designs makes the whole process feel very approachable. It's also really helpful that you can add things like subscriptions and even support online orders.

Cons

Moving the domain from GoDaddy over to the software was frustrating and not very easy.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LF
Lawrence Fine

Management Consulting, 1-10 employees

More than a year

4.0

“Good tool”

Pros

Publishing a site with the software is pretty easy and it's a fast way to have something live without much trouble.

Cons

The downside is that customization is fairly limited so while it's useful, that only goes so far depending on what you need.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

LE
luis Estevez

Consumer Services, 1-10 employees

Less than a year

5.0

“Customer services was amazing”

Pros

Customer service was outstanding, with quick responses and a very professional approach. IVY did an amazing job.

Cons

Everything went really well and I don't have any negative feedback.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SS
Sadik Shaikh

Computer Software, 500+ employees

Less than 6 months

5.0

“better website tools”

Pros

Website development is better with this platform and the features and functions work really well.

Cons

I honestly haven't run into anything bad with this software. I really like using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KD
Kay D

Marketing and Advertising, 1-10 employees

More than a year

4.0

“excellent!!”

Pros

Starting off with this product was very easy and it offers really solid value for the price.

Cons

There honestly aren't many issues to point out.. overall, it handles everything I expected it to do quite well.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8