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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MW
Meagan Wong

Accounting, 1-10 employees

Less than a year

3.0

“useful templates but pricey”

Pros

Pretty easy to use because there were plenty of templates to choose from. It also came with a lot of built-in tools which made things like setting up email, handling SEO and connecting social media much more manageable.

Cons

The pricing felt higher than a lot of competing options and whenever I needed to make changes, it almost seemed like I had to start over which made the process more frustrating than it should have been. I was also warned that it may not support larger businesses very well if my company expanded and that definitely gave me some concern.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

5

Functionality

6

AH
Allison Hunter

Consumer Services, 1-10 employees

More than a year

5.0

“easy to use”

Pros

Compared with other website builders I've tried, the software has been one of the most user friendly platforms to work with. After getting my site set up, I've been able to handle both small updates and bigger changes on my own without needing extra help. The customer-to-owner messaging feature is easy and the mobile app is also very simple to use and communicate through.

Cons

A few of the terms and website-related jargon can be hard to understand. It's also not very clear when it comes to adding or removing authorized users.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

GK
George Kelly

Marketing and Advertising, 101-500 employees

Less than a year

4.0

“helpful analytics”

Pros

It is quite convenient to use and it makes collecting ecommerce data simple which is really useful for analysis.

Cons

One downside is that the backend can feel a little slow at times when moving between sections.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

TM
Tyler Malad

Media Production, 1-10 employees

More than a year

4.0

“loved the features”

Pros

The software comes with well-designed templates that I can customize without much trouble which works really well for both my business site and my personal portfolio. It also offers more functions than the website builder I was using before so it feels like a step up overall.

Cons

The downside is the pricing which feels a bit expensive compared with other website builders out there. That applies not only to the website plans but also to buying domains through the software.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

KB
Kimberly Boesel

Medical Practice, 1-10 employees

Less than 6 months

1.0

“awful support and overcharging”

Pros

The templates are nice and putting a website together is fairly easy.

Cons

Trying to reach customer service has been a frustrating experience and I also feel like I was overcharged. The list of issues keeps going and overall I think this is an awful company.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

1

Functionality

2

KS
Katie Saunders

Arts and Crafts, 1-10 employees

More than a year

5.0

“great support that saved it”

Pros

A big reason I'm leaving this review is the customer support I received. I was connected with this one rep and they were absolutely fabulous. My issue was pretty complicated and they stayed with me for more than an hour helping me troubleshoot everything. I was also on the line with Legal Zoom which is where the original problem started and while their team wasn't helpful at all, the same rep worked with me to figure out a workaround. I already like the software overall but this review is really because of how outstanding that support experience was. Thank you to the team!!! The only reason my recommendation score is 8/10 instead of higher is because there isn't a clear help number available.

Cons

The part I really dislike is that there's no direct support number to call. Instead you have to go through a chatbot and get redirected through chat forums before reaching an actual person on the phone. That was incredibly frustrating until I finally got connected with this wonderful rep who was able to help.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

KK
Kelly Kendall

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“All in one essential”

Pros

Having everything in one place for my spa has been a huge plus. The website, bookings, payments and automations are all built in and honestly it feels like an ideal solution for what I need.

Cons

The only thing I'd want is the ability to handle absolutely everything from my phone though I realize that's probably not very realistic.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JC
Juniper Clarke

E-Learning, 1-10 employees

More than a year

5.0

“Make websites without coding”

Pros

Building a polished, attractive website is very achievable with the software. The drag and drop editor is easy to use, there's a large collection of templates to choose from and the customization options give you plenty of control over how your site looks. On top of that, the App Market offers lots of extra features which makes it easier to extend functions and modify the site even further.

Cons

The free version does come with limitations and if you want access to more advanced tools and features, you'll need to upgrade to a paid plan.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JF
James Flinchum

Music, 1-10 employees

Free Trial

5.0

“packed with tools”

Pros

Getting started with the software feels very easy and it comes with a huge range of tools plus the software apps that can really help as your business or site grows.

Cons

Personally, I don't think the software looks quite as professional as the GoDaddy website builder but it does offer plenty of tools and analytics apps to support your growth and track your progress.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

KF
Kennedy Flynn

Health, Wellness and Fitness, 51-100 employees

Free Trial

5.0

“accessible builder on mobile”

Pros

Being able to access it easily and use the app right from my phone is a big plus.

Cons

The downside is that the app takes a while to load on my cell phone.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LG
Leigh Gibson

Consumer Services, 11-10 employees

Free Trial

4.0

“powerful business tools”

Pros

the software offers an impressive range of business tools and solutions and the variety available is really excellent.

Cons

I'm still undecided about the software Studio and I'll need more time working with it before I can form a clearer opinion.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

KP
Katie Powell

Design, 1-10 employees

More than a year

5.0

“user friendly site builder”

Pros

Building a website with the software feels very approachable and even without strong design skills, just about anyone can put together a site with it.

Cons

It's not the most flexible platform out there. On top of that, they changed the storage limits and now I'll have to completely redesign my website to make it work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SW
Susmita Wagle

Information Technology and Services, 51-100 employees

More than a year

5.0

“so many features”

Pros

Building a website with the software feels very approachable thanks to the drag and drop editor and the built-in templates. It also covers a lot more than just design, with e-commerce support, marketing tools and an app store that includes hundreds of add-ons.

Cons

There are still some limits when it comes to advanced customization and it does not feel very reliable for larger websites. The template restrictions can also make customization feel a bit confined.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

VG
Viraj Garewal

Financial Services, 1-10 employees

Less than 6 months

3.0

“templates work better than features”

Pros

There were a few website templates available that were simple but still effective.

Cons

A number of the site features and functions were awkward to use and the final result on the live site didn't always match what was shown during the design stage.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

CM
Carl Miller

Photography, 1-10 employees

More than a year

5.0

“Helped launch my web career”

Pros

A user friendly interface made all the difference for me. I had zero experience when I first started building websites in 2016 and now I'm getting paid thousands of dollars to create sites. the software has remained my number one platform the whole time.

Cons

One area that hasn't been as strong is the Google search side of things. Getting a site ranked number one on Google can be difficult and I'm not really sure why.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

KJ
Kirk Jeppesen

Construction, 1-10 employees

Less than a year

5.0

“time-saving”

Pros

From the first use very easy and it ended up saving me a lot of time.

Cons

I didn't run into any issues at all. It worked really well for me in every way.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MC
Michaela Cournoyer

Executive Office, 1-10 employees

More than a year

5.0

“simple website setup”

Pros

Navigating the software was very easy and setting up my website didn't take much effort.

Cons

I honestly haven't run into any downsides while using the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FP
Francesco Piscopo

Marketing and Advertising, 500+ employees

Free Trial

5.0

“excellent design”

Pros

It has a very well-designed interface with strong visuals and options that really help speed up the work of building websites.

Cons

The downside is that the costs are actually too high for the premium version especially once the domain is added.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JA
John Anderson

Sports, 1-10 employees

More than a year

5.0

“not pricey”

Pros

Getting started with website building felt very approachable especially with the clear guidance and simple setup for someone with little experience.

Cons

A lot of the most helpful features ended up being locked behind a paid plan or subscription.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

NR
Nabila Raisa

E-Learning, 51-100 employees

Less than 6 months

5.0

“best option!”

Pros

The whole platform feels easy to use from the start and is user friendly to figure out.

Cons

One downside is that it depends heavily on apps and many of those come with an extra cost.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10