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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KV
Kibamba Victor

Broadcast Media, 51-100 employees

More than a year

5.0

“flexible plans for every budget”

Pros

One thing that really works well with the software is the range of pricing plans. There are options for different budgets, including a free plan that works nicely for basic websites.

Cons

I honestly don't have any complaints about the software because it does exactly what I need it to do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MP
Mrunmayee Pathak

Program Development, 1-10 employees

Less than a year

5.0

“rapidly make sites”

Pros

I was able to build a professional-looking website in just one day using the drag and drop editor even without any coding knowledge.

Cons

It would be better if switching templates after publishing were more easy but overall the platform is still quite flexible.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KB
Kitti Bába

E-Learning, 1-10 employees

Free Trial

5.0

“software that delivers”

Pros

Getting a site together with the software feels very easy and the website editor is accessible and user friendly to work with.

Cons

Sometimes it can feel a bit outdated when compared with certain other website builders.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

HG
Heid Gossen

Mental Health Care, 1-10 employees

More than a year

4.0

“Satisfied”

Pros

The platform is very user friendly and it gives plenty of control when it comes to designing and customizing the site.

Cons

At the timeI used it, it didn't include any fundraising features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

JP
Jan Pedersen

Writing and Editing, 1-10 employees

More than a year

4.0

“blog friendly site builder”

Pros

I use it constantly for my blog and it makes building a nice-looking website really simple.

Cons

Switching templates can be a bit tricky. Still, it's not a big problem because I can do a ton of things with it.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

RS
Ram Sharma

Arts and Crafts, 1-10 employees

Less than 6 months

5.0

“AI powered”

Pros

Using the software, I've been able to build an excellent website and improve the reach of my original site. The AI feature has helped me a lot throughout the website creation process.

Cons

all of the features have been really good. There's no need to download any extra tools or extensions because the software already comes with the best features and functions built in.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CD
Christina Dilworth

Environmental Services, 1-10 employees

Free Trial

5.0

“here's what I think”

Pros

Building a website with the software has been really enjoyable and the platform works very well for that.

Cons

The only part I wasn't too happy with was some of the software updates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Higher Education, 1-10 employees

More than a year

4.0

“my time with the software”

Pros

Getting started with this software felt very simple because it is highly accessible and even someone without a design background can use it without much trouble. The tools are easy and easy to understand. The wide range of templates is another big advantage, with plenty of well-designed options that help create a professional look for different types of businesses. Another interesting point is that the software offers a large number of extra features, such as forms, online stores, blogs and even SEO tools. I really enjoyed using it and would recommend it.

Cons

That said there are still some limitations. The design flexibility can create responsiveness issues, meaning not every layout automatically adapts to mobile phones and tablets the way you would expect. This can leave the site looking a bit messy and make things harder for users who are not very familiar with the platform. On top of that, the software can become expensive for anyone who needs more effective plans, additional storage space or advanced features. The free plan gives a good initial experience but it comes with the software ads on the site and a less professional URL which may not be ideal. They really need to improve these conditions for users.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6

MA
Melahni Ake

Professional Training & Coaching, 1-10 employees

More than a year

5.0

“attentive support that boosts business”

Pros

Every time I've contacted customer service, their attention to detail has really stood out. I genuinely appreciate the help and support they've given me and it has helped me improve and elevate what I offer through my business.

Cons

The only frustrating part is the bot you have to go through before reaching a real person. When I need assistance, it can be hard to stay patient while answering all the assessment questions just to get to customer service.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

CDB
Charles David Butler

Computer Software, 1-10 employees

Less than a year

5.0

“website setup made simple”

Pros

Building a website and getting the supporting web infrastructure in place was very easy. Registering a domain name was quick and setting up email was not too difficult either.

Cons

Connecting everything with Gmail was more complicated than it should have been and the calendar integration also took more effort than expected.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

BC
Brian Chow

Real Estate, 1-10 employees

More than a year

5.0

“great templates”

Pros

Getting a website up and running with the software is very simple. It offers a huge variety of design templates so there are plenty of options to choose from.

Cons

The interactive features are somewhat limited and pages can sometimes load a bit slowly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KC
Karen Cordero

Leisure, Travel & Tourism, 1-10 employees

More than a year

5.0

“creative freedom from scratch”

Pros

I really appreciate being able to build a site from the ground up without needing any previous design knowledge.

Cons

One downside is that some features take a while to be added even when other platforms already offer them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

TB
TERESA BEDGOOD

Non-Profit Organization Management, 1-10 employees

Less than 6 months

5.0

“perfect for first time websites”

Pros

the software has been a really good fit for me as someone with very little experience building websites.

Cons

I honestly can't think of anything I dislike about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MM
Maggie McCarron

Financial Services, 1-10 employees

Less than 6 months

5.0

“fast launch”

Pros

Creating a site with the software feels very easy. The drag and drop editor makes page design accessible and the quick publishing option means you can have a website live in just a few minutes. The templates are well done and there are plenty of built-in apps and features, such as contact forms, that you can add without relying on third-party tools.

Cons

There really haven't been many problems for me. If anything, one limitation is that the software sites don't offer full code-level customization which could be a drawback for more advanced users. That said I prefer working with templates so it hasn't caused any issues on my end.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MK
Melissa Kelly

Health, Wellness and Fitness, 101-500 employees

Less than 6 months

5.0

“my recommendation”

Pros

The drag and drop website editor has been really useful and makes building pages much more convenient.

Cons

I just wish there were more pricing tiers available than the current options.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

BE
Brian Ewald

Sporting Goods, 1-10 employees

More than a year

4.0

“has custom options”

Pros

A big reason I chose the software was the point-and-click editor. It also stood out as the only platform that let me set up the custom product options my products need.

Cons

One frustrating part is that the developers keep changing things without any documentation and they often remove features in ways that hurt the site's usability, design and layout. Even with 24/7 priority support, help is basically nonexistent. Someone may answer the phone but I can't say they've ever actually solved anything.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

DM
Davide Milesi

Renewables & Environment, 51-100 employees

Less than 6 months

5.0

“great for any skill level”

Pros

It's genuinely very easy to use and never feels complicated even if you're completely new to it. At the same time, it's absolutely a solid option for more experienced users as well.

Cons

None because it really is a well-built platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GK
Gyunhyeong KIM

E-Learning, 1-10 employees

More than a year

4.0

“ready made templates that work”

Pros

Getting started is easy because everything is already set up to use. I usually just pick a template and customize it the way I want.

Cons

One downside is that the templates the software offers feel very similar to the ones you can find with most WordPress web hosting services.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

MG
Michael Griffin

Computer & Network Security, 1-10 employees

Less than a year

3.0

“free site, user needs time to adjust”

Pros

You can put together a website at little to no cost and it gives you plenty of freedom to design it the way you want.

Cons

The sites don't come with a dot-com domain and the editor takes some time to learn.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

RD
Robert Douglas

Sports, 1-10 employees

Free Trial

5.0

“free website builder win”

Pros

Getting started with the software is really nice because anyone can build a website for free in the beginning.

Cons

I don't have anything negative to say about a platform that lets anyone create and promote a website for free right from the start. Even after the trial ends, the paid plan is still offered at a low price.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10