
Wix Website Builder Reviews
Total 3136 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars27%
3
Stars7%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Luxury Goods & Jewelry, 1-10 employees
Less than a year
“resourceful website builder”
Pros
It's a very resourceful platform although it felt a little intimidating to me at first.
Cons
It takes time to learn how to figure out everything and really get the full benefits. It would also help a lot if they offered phone or live chat support for users like me.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Education Management, 1-10 employees
Free Trial
“simple navigation”
Pros
Using it has been easy from the start and the free version makes it even better. The layout is simple to figure out and nothing feels difficult to find or use.
Cons
I honestly can't think of any downsides at the moment and the trial period has been really solid as well.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Consumer Services, 1-10 employees
More than a year
“creative freedom encouraged”
Pros
Having all those website-building options in one place has been a huge plus. The available information and clear explanations are incredibly helpful especially since I started with absolutely no prior experience. I'm able to build what I have in mind myself and actually turn the ideas in my head into my website. I also enjoy learning every part of my business so being able to understand and handle this on my own really matters to me. Even when I eventually reach the point where I can hire someone else to do it, I'll still have a much better understanding of how everything works. On top of that, the whole process is genuinely fun and gives me a creative outlet too.
Cons
There's definitely a lot to learn but that's really more about the complexity of a growing industry than a problem with the software itself.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food Production, 1-10 employees
More than a year
“reliable website tools for small shops”
Pros
Running my small bakery site on it has been a really practical option. It comes with a lot of features that make it possible to create a personalized website without needing to code everything yourself. There is a bit of a difficulty at first while getting used to where the tools are and how they work but once that clicks, the features are dependable and simple to use. It is not on the same level as building a fully custom site through programming but for someone who does not know how to code or just wants to save time, it works very well. Updating and managing the website is also convenient whenever needed.
Cons
There are plenty of features available to add to the site but some of them feel limited in what they can actually do. Every now and then, you end up needing a specific feature and realize the software does not offer it.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Writing and Editing, 1-10 employees
More than a year
“can be used by any skill level”
Pros
Whether you're just starting out or you've built plenty of sites before, the software feels approachable and gives you enough flexibility to create a website that matches exactly what you have in mind.
Cons
One downside is that there aren't always enough clear tutorials available so figuring out certain tools can take some trial and error.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 1-10 employees
More than a year
“affordable and professional”
Pros
It's an affordable option and I really appreciate how professional it feels for the price.
Cons
Like any platform, it could still use more features and broader compatibility but they do keep releasing updates.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Hospitality, 1-10 employees
More than a year
“plenty of themes and features”
Pros
Quite an easy to use software and it comes packed with a wide range of features. One of its biggest strengths is the large selection of themes and modules available. Another real advantage is that you can build your site for free on a subdomain which makes it possible to try out the platform properly before committing to a paid subscription.
Cons
On the downside, the software is one of the most expensive website builders, possibly even the most expensive, starting at around EUR160 per year. On top of that, many optional modules require an extra payment. I'm still keeping it for my website only because I'm benefiting from the older pricing plan at EUR70 per year.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Marketing and Advertising, 11-10 employees
More than a year
“quick launch, tougher updates”
Pros
We were able to get the site live pretty quickly and it worked well for setting it up as an ecommerce website too.
Cons
Making edits isn't very easy and better-looking updates usually require some knowledge of HTML.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Hospital & Health Care, 1-10 employees
Free Trial
“has a lot of features”
Pros
There are plenty of tools and features available for building websites which makes it capable for a wide range of development needs.
Cons
The platform isn't the most accessible to use and after a certain stage, I had to switch to a desktop to keep working properly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Entertainment, 1-10 employees
More than a year
“makes sites look professional”
Pros
Compared with a lot of other website builders, the software really stands out. The platform is simple to work with and the way it automatically resizes pages is genuinely impressive. It gives your site a polished, professional look without much trouble.
Cons
That said it's not really ideal for a complete beginner. If you haven't worked with WordPress or similar programs before, getting started can feel pretty intimidating. More guidance and better help within different sections of the platform would make it much more beginner friendly.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Retail, 1-10 employees
Less than a year
“quick setup”
Pros
Compared with other options, this one is much more affordable and getting everything up and running is fast and easy.
Cons
It does come with slightly fewer plugins and customization options than Shopify so the overall flexibility is a bit more limited.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Consumer Goods, 1-10 employees
Less than 6 months
“powerful builder”
Pros
Creating a website with the software feels very user friendly and easy while still offering advanced features and integrations that make it possible to build more complex, professional sites.
Cons
The app ecosystem is still not as extensive as platforms like Shopify so there are fewer add-on options available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Non-Profit Organization Management, 11-10 employees
Free Trial
“good template variety”
Pros
This tool is widely used and it really is as simple to work with as the marketing suggests. The selection of ready-made templates makes building a site both enjoyable and convenient.
Cons
The free version is pretty limited and those restrictions affect how much you can do with the templates and how creative you can be.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Consumer Services, 1-10 employees
Less than a year
“simple to use”
Pros
Getting started with the software felt very easy even without much technical knowledge. The platform is laid out in a way that makes building, managing and updating a website simple and the support team was extremely helpful whenever I needed assistance.
Cons
Pricing was the biggest downside especially once the renewal came around. As someone just starting a business, the cost felt too high particularly because I didn't need everything included in the basic package. I was really only looking for a basic online presence with a handful of features so I ended up moving to a platform with more flexibility and a pricing structure that better fits my growth.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Apparel & Fashion, 1-10 employees
More than a year
“best option!”
Pros
There was a wide selection of templates to pick from and all of them could be customized to fit what I needed.
Cons
At times some features were a bit confusing to figure out especially when trying to understand how to add media to a specific page.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Consumer Goods, 1-10 employees
Free Trial
“customizable and user friendly”
Pros
It's really customizable while still being very user friendly which makes building and adjusting the site enjoyable.
Cons
My only wish is that the free version came with more options to work with.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 1-10 employees
Less than 6 months
“Excellent!”
Pros
Launching a store online with this platform feels very easy. The AI support makes the whole process simple and the chat assistant can help you put together a website in just minutes.
Cons
It still feels like the platform could offer more features. I'd also like to see more self-service options for adjusting the finer details when designing a web page.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Online Media, 1-10 employees
More than a year
“professional site”
Pros
Even as a free website builder, it gave me a lot of high-quality customization options and that helped me create a site that looks very professional.
Cons
The frustrating part was customer service response times. Many times, I ended up solving the issue on my own before I ever got a reply.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Information Technology and Services, 51-100 employees
More than a year
“make websites easily”
Pros
Creating, designing and customizing websites with the software has been very simple for us. The platform is user friendly and you do not need any previous experience to get started using it.
Cons
My experience with it has been very positive and I have not run into any issues.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Education Management, 51-100 employees
Less than a year
“simple to develop websites”
Pros
Using this platform feels really easy and the whole process on the software is smooth and simple.
Cons
The part I like the least about the software is that it does glitch sometimes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9