
Wix Website Builder Reviews
Total 3136 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars27%
3
Stars7%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
E-Learning, 1-10 employees
More than a year
“best software for website making”
Pros
Whenever I need to put together a small website, the software is usually my first pick. The drag and drop builder is really convenient and there are plenty of template designs to choose from. It gets the job done fast and I can have a site ready in less than 5 minutes.
Cons
A limitation with the software is that it doesn't let me fully customize the website with my own HTML code. That definitely restricts flexibility even though the ready-made templates look good. Another big downside is that once the site is live, the template can only be chosen once so I couldn't switch to a different one later.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Apparel & Fashion, 51-100 employees
More than a year
“review after use”
Pros
Going from start to launch takes very little time and I can shape my blog exactly the way I want so it's really useful for sharing with others. I also love being able to build new sites without much trouble. There are plenty of options to work with and I'm still discovering new features all the time.
Cons
I did run into a few problems with the software in the past although their customer support has gotten much better since then. One downside is that mobile editing still isn't available so if I need to make changes while I'm away from my computer, I can't do it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Veterinary, 1-10 employees
Less than a year
“5 stars!”
Pros
Best parts of using the software has been the built-in integrations especially the SEO and analytics tools. They add a lot of value and make it much easier to manage and track how the site is performing.
Cons
The part I don't enjoy is that I can't transfer my existing the software site into the Studio version. Having to rebuild the whole site again feels unnecessary and takes extra time.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Arts and Crafts, 1-10 employees
Free Trial
“solid features”
Pros
Building a site with the software feels pretty approachable thanks to its drag and drop editor which makes putting pages together simple without much trouble. There's also a strong selection of customizable templates, plus an app market that adds plenty of extra functions when needed. On top of that, it comes with built-in SEO tools, mobile optimization and reasonably priced plans so it works well as a flexible and accessible option for creating websites.
Cons
Something to keep in mind with the software is that switching templates becomes quite limited once your site is already live. It can also have slower loading speeds compared with some other platforms and the advanced SEO controls are not as extensive as they could be. The free plan is helpful for getting started but it includes the software ads and restricted features which makes it less suitable for a more professional-looking website.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Child Day Care Services, 1-10 employees
More than a year
“aided my success!”
Pros
It includes all the features I need for my business website and even more beyond that.
Cons
I honestly haven't run into any issues with the software so I don't have any real cons to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 51-100 employees
Less than 6 months
“marketing and scheduling win”
Pros
One of the best things about the software is that it lets me handle both marketing and scheduling in the same software.
Cons
At this point, there's nothing I dislike about the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Non-Profit Organization Management, 1-10 employees
Less than a year
“user friendly site builder”
Pros
the software is pretty user friendly overall. At times, it can be a little challenging to figure out which section needs to be updated and where to go for it but it's still quite manageable.
Cons
Tracking down the exact areas that need updating can sometimes be a bit confusing but aside from that, it's a user friendly platform to work with.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Capital Markets, 11-10 employees
Free Trial
“try it out!”
Pros
Getting a logo made in the right sizes for social media is really convenient with this platform and doesn't take much effort. It's also possible to put together a website or even an online store in about half an hour, then make changes later without needing help from a programmer or software developer.
Cons
One part that feels challenging is setting up payments for an online store. Integrating a payment system and being able to receive money is a bit complicated.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Packaging and Containers, 1-10 employees
More than a year
“good websites, frustrating workflow”
Pros
With the software, putting together a visually appealing website is pretty easy and the end result can look really polished.
Cons
Where it falls short is customer support which has been disappointing and there are a lot of UI annoyances that make things inconvenient when building websites for clients.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Information Services, 11-10 employees
Less than a year
“creative freedom encouraged”
Pros
Making a website with the software feels very user friendly. Compared with a lot of other site builders, it feels much less restrictive and gives you more room to be creative with the design.
Cons
A drawback is that working on the design from a lower-powered machine can really slow things down although that's not really the software's fault.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Design, 1-10 employees
More than a year
“helpful boost for my business”
Pros
This app has been helping me grow my business and I also decided to try it because Noelle Randall recommended it.
Cons
Up to this point, I haven't come across anything about the app that I like less.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Cosmetics, 1-10 employees
More than a year
“simple website control”
Pros
Setting everything up is very user friendly and I really enjoy being able to build the site on my own without needing outside help.
Cons
The pricing feels outrageous and I keep getting emails saying I still owe money which gets frustrating.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Apparel & Fashion, 1-10 employees
Less than 6 months
“helpful chat support”
Pros
When I had trouble connecting my email to my website, the support expert I reached through chat was incredibly helpful and quick to respond. They stayed with me until everything was fully working, made sure the issue was actually resolved and even laughed at my joke which made the whole experience feel more personal.
Cons
I haven't come across any downsides at this point.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 11-10 employees
Less than a year
“complete online selling toolkit”
Pros
It works as a full end-to-end platform that gives you everything needed to sell online.
Cons
Building truly impressive pages can be challenging or end up costing more, depending on the pricing of the pre-made options.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Retail, 1-10 employees
More than a year
“accessible builder”
Pros
The platform feels very accessible to use and it also lets you add SEO settings to your listings quickly which is a really helpful bonus.
Cons
One issue I ran into was that some of their payout policies seemed to change and that ended up delaying when I received my money.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 1-10 employees
Free Trial
“easy to use”
Pros
Putting together a website for my business was very easy with the software. The platform is simple to figure out and makes the whole site-building process easy to manage.
Cons
Nothing specific comes to mind right now when it comes to downsides.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Hospitality, 500+ employees
More than a year
“so nice!”
Pros
Designing a site with the software feels very approachable thanks to its accessible drag and drop builder so putting together and customizing pages doesn't require any coding knowledge at all. The huge selection of templates and design elements makes it possible to create a site that looks professional while still feeling personalized. On top of that, it packs in a broad set of features, all within a platform that's simple to use.
Cons
A limitation that stands out is the template lock-in. After picking a template, moving to a different one later isn't really simple and doing so can mean losing existing content. That makes it less flexible when you want to update or completely refresh your site's design over time.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Entertainment, 1-10 employees
More than a year
“modern site builder”
Pros
Putting together a neat, modern-looking website on this platform feels very easy and user friendly.
Cons
There are still a few limits when it comes to customizing the design although new features keep getting added.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
Less than 6 months
“helped me to create my site”
Pros
Developing a professional-looking website feels very accessible with the software especially because the drag and drop editor and customizable templates make the whole process easy. Even without any coding knowledge, anyone can put together a polished site on their own.
Cons
Part I liked less was the restriction around customizing certain elements and sites with more complex designs can take longer to load than expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Photography, 1-10 employees
More than a year
“loved the support”
Pros
Receiving help here was a really solid experience. The support rep was well informed, replied quickly and understood exactly what I needed. It honestly doesn't get much better than that. Even though everything was handled through typing, hearing his voice would have made it even better but this was still an excellent alternative.
Cons
Typing out questions and responses isn't my preference. I'd much rather speak with someone directly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10