
Wix Website Builder Reviews
Total 3136 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars27%
3
Stars7%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 1-10 employees
Less than a year
“full creative control”
Pros
the software gives you a easy website manager that lets you have full creative control and design a site no matter how much experience you have. It also comes with more than 900 professionally designed templates covering a wide range of industries and site types including online stores and blogs.
Cons
Software includes a huge selection of features and tools to help you launch and grow online but that can also make it a bit overwhelming to fully figure out especially if you're new to building websites. Unlimited storage is only included with the software's most expensive plan.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Retail, 1-10 employees
Less than a year
“number one choice!”
Pros
Even though I had never built a website before putting my store online with the software felt very easy! It made it simple to create the exact look I wanted organize products into different categories and add multiple pages without much trouble. I also appreciated their wide selection of upscale, attractive products to list. They were very clear about what was available and what was out of stock and it was pretty rare for items to be unavailable. When something did go out of stock, restocking it seemed to be a real priority. On top of that, customer support was easy to reach and very transparent throughout the process.
Cons
My only real complaint is that access to certain products required purchasing an annual plan rather than being available on the monthly plan.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 1-10 employees
More than a year
“excellent support”
Pros
Right away, the quality of the product and the customer service both stood out in a very positive way. the software Studio feels really accessible and I was able to build a nice-looking page within just a few hours.
Cons
I have nothing negative to point out. It has worked really well for me for many years.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Less than 6 months
“I recommend this!”
Pros
Assembling a website with the software makes it simple to put together something that looks attractive and is also easy for customers to browse.
Cons
It does cost more than some competing website builders especially if you have to upgrade to the top-tier plan for extra storage but I'm still really happy with how the site came out.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Entertainment, 1-10 employees
Less than 6 months
“websites made for free”
Pros
Launching a website with the software is free and the setup process is simple and quick.
Cons
The downside is that tracking is not included for free and some extra charges show up as hidden fees.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Sports, 1-10 employees
More than a year
“easy site builder”
Pros
It's a well-known platform and fairly easy to use which makes getting started with it pretty simple.
Cons
At times even basic tasks can end up taking more time than they really should.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Arts and Crafts, 1-10 employees
More than a year
“make you first site with this!”
Pros
As a first time business owner launching my first business website with the software felt very easy. I appreciated how user friendly it was and how simple the whole site creation process felt!!
Cons
I didn't run into any real downsides with the software. Overall it was a very positive experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automotive, 11-10 employees
More than a year
“love the tools”
Pros
Right away, the software felt like a really capable platform for both managing customer relationships and building a website. It works well whether you already know your way around web design or you're starting from zero because it has options that fit different skill levels. For a small business, there are enough features and resources packed into it that you can realistically handle almost everything from a single platform if you know how to make the most of it.
Cons
The downside is that the software can be pretty expensive. Support is also inconsistent since the quality of help really depends on the rep you end up with and they often seem to steer you toward AI tools or help articles even when that's clearly not where the actual solution is.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Food & Beverages, 1-10 employees
Less than a year
“Aided my business promotion”
Pros
Using the software has been simple, efficient and very user friendly. I'm not very familiar with online ordering but even with that, the software has helped me do a really good job promoting my business.
Cons
Support feels more centered around online service and I'd really like the option to speak with a representative sometimes to go over any concerns.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Civic & Social Organization, 1-10 employees
More than a year
“basic templates, limited features”
Pros
It is easy to start using and it's affordable for new businesses that are just launching.
Cons
At the same time, it feels outdated, misses some features, the templates are pretty basic and there isn't much room to build custom or special functions.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Wholesale, 500+ employees
More than a year
“affordable platform”
Pros
Putting together my own website was affordable and the builder made the whole process simple to manage.
Cons
One problem is that the mobile version still lacks responsiveness and collapsible features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Wholesale, 1-10 employees
Less than 6 months
“don't need to be trained to use it”
Pros
Right away, the software feels very approachable. Its biggest strength is how user friendly it is while still giving plenty of flexibility for both beginners and more advanced users. Being able to customize the site just by dragging and moving elements makes the whole process especially beginner friendly.
Cons
A downside is that after the website is published, the flexibility becomes limited. That can be inconvenient because if you want to make certain bigger changes later, you may end up having to start over.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Online Media, 1-10 employees
More than a year
“great customer service”
Pros
Whenever I needed help, the customer service was outstanding. This one rep was especially the best!
Cons
I honestly haven't run into any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mechanical or Industrial Engineering, 11-10 employees
More than a year
“useful for larger projects”
Pros
The software works really well for larger projects and the interactive features do a good job of keeping other team members updated and involved.
Cons
A few of the features feel outdated. I could find ways around them but the process was pretty tedious.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Real Estate, 1-10 employees
Less than a year
“easy website creation”
Pros
Coming in as a beginner, I was still able to build a website that works properly and does what I need it to do.
Cons
At times though, the platform wasn't the most accessible to figure out or figure out.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Education Management, 1-10 employees
Free Trial
“decent builder”
Pros
Building websites with the software feels easy and the finished pages have a nice, polished look.
Cons
There are other website builders out there that offer more features.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Automotive, 1-10 employees
Less than 6 months
“plenty of design choices”
Pros
There's a wide range of options available to choose from.
Cons
It doesn't give much guidance for beginners who have never built something like this before.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Non-Profit Organization Management, 11-10 employees
Less than a year
“it's great!”
Pros
Getting started with this program is easy and pretty much anyone can use it. The drag and drop setup is simple so there's no need to know HTML or CSS to build a site.
Cons
The software doesn't offer as much customization as I'd want. When I'm working on projects that need more flexibility, I usually switch to another program since the software is better suited to template-based sites.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Design, 1-10 employees
Free Trial
“solid builder for starters”
Pros
Simple enough to work with although it doesn't offer as many features as some other platforms.
Cons
I wasn't able to customize the website as much as I expected.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Program Development, 1-10 employees
Free Trial
“make sites quickly with this”
Pros
It is very user friendly and lets you put together a really good website within just a few hours or a couple of days without much trouble.
Cons
It does have some limits though.. you can't build very complex sites with it since it's better suited for static websites. Also, the free plan shows the software ads on your site.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8