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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Information Technology and Services, 1-10 employees

Less than a year

4.0

“full creative control”

Pros

the software gives you a easy website manager that lets you have full creative control and design a site no matter how much experience you have. It also comes with more than 900 professionally designed templates covering a wide range of industries and site types including online stores and blogs.

Cons

Software includes a huge selection of features and tools to help you launch and grow online but that can also make it a bit overwhelming to fully figure out especially if you're new to building websites. Unlimited storage is only included with the software's most expensive plan.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6

MB
Melanie Becker

Retail, 1-10 employees

Less than a year

5.0

“number one choice!”

Pros

Even though I had never built a website before putting my store online with the software felt very easy! It made it simple to create the exact look I wanted organize products into different categories and add multiple pages without much trouble. I also appreciated their wide selection of upscale, attractive products to list. They were very clear about what was available and what was out of stock and it was pretty rare for items to be unavailable. When something did go out of stock, restocking it seemed to be a real priority. On top of that, customer support was easy to reach and very transparent throughout the process.

Cons

My only real complaint is that access to certain products required purchasing an annual plan rather than being available on the monthly plan.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GM
Gabe Macias

Construction, 1-10 employees

More than a year

5.0

“excellent support”

Pros

Right away, the quality of the product and the customer service both stood out in a very positive way. the software Studio feels really accessible and I was able to build a nice-looking page within just a few hours.

Cons

I have nothing negative to point out. It has worked really well for me for many years.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PS
Paige Smith

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0

“I recommend this!”

Pros

Assembling a website with the software makes it simple to put together something that looks attractive and is also easy for customers to browse.

Cons

It does cost more than some competing website builders especially if you have to upgrade to the top-tier plan for extra storage but I'm still really happy with how the site came out.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

TN
Tshidi Nhlapo

Entertainment, 1-10 employees

Less than 6 months

4.0

“websites made for free”

Pros

Launching a website with the software is free and the setup process is simple and quick.

Cons

The downside is that tracking is not included for free and some extra charges show up as hidden fees.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

RD
Rebecca Dunning

Sports, 1-10 employees

More than a year

4.0

“easy site builder”

Pros

It's a well-known platform and fairly easy to use which makes getting started with it pretty simple.

Cons

At times even basic tasks can end up taking more time than they really should.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

LL
Lucy Lynch

Arts and Crafts, 1-10 employees

More than a year

5.0

“make you first site with this!”

Pros

As a first time business owner launching my first business website with the software felt very easy. I appreciated how user friendly it was and how simple the whole site creation process felt!!

Cons

I didn't run into any real downsides with the software. Overall it was a very positive experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JM
Jackie Mills

Automotive, 11-10 employees

More than a year

5.0

“love the tools”

Pros

Right away, the software felt like a really capable platform for both managing customer relationships and building a website. It works well whether you already know your way around web design or you're starting from zero because it has options that fit different skill levels. For a small business, there are enough features and resources packed into it that you can realistically handle almost everything from a single platform if you know how to make the most of it.

Cons

The downside is that the software can be pretty expensive. Support is also inconsistent since the quality of help really depends on the rep you end up with and they often seem to steer you toward AI tools or help articles even when that's clearly not where the actual solution is.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

SS
Sahar Shehata

Food & Beverages, 1-10 employees

Less than a year

5.0

“Aided my business promotion”

Pros

Using the software has been simple, efficient and very user friendly. I'm not very familiar with online ordering but even with that, the software has helped me do a really good job promoting my business.

Cons

Support feels more centered around online service and I'd really like the option to speak with a representative sometimes to go over any concerns.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

JL
Jenna Liu

Civic & Social Organization, 1-10 employees

More than a year

3.0

“basic templates, limited features”

Pros

It is easy to start using and it's affordable for new businesses that are just launching.

Cons

At the same time, it feels outdated, misses some features, the templates are pretty basic and there isn't much room to build custom or special functions.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

SK
Stelios Karatzas

Wholesale, 500+ employees

More than a year

5.0

“affordable platform”

Pros

Putting together my own website was affordable and the builder made the whole process simple to manage.

Cons

One problem is that the mobile version still lacks responsiveness and collapsible features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

ASB
Anagha Suresh Babu

Wholesale, 1-10 employees

Less than 6 months

4.0

“don't need to be trained to use it”

Pros

Right away, the software feels very approachable. Its biggest strength is how user friendly it is while still giving plenty of flexibility for both beginners and more advanced users. Being able to customize the site just by dragging and moving elements makes the whole process especially beginner friendly.

Cons

A downside is that after the website is published, the flexibility becomes limited. That can be inconvenient because if you want to make certain bigger changes later, you may end up having to start over.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

FR
Fabian Rocha

Online Media, 1-10 employees

More than a year

5.0

“great customer service”

Pros

Whenever I needed help, the customer service was outstanding. This one rep was especially the best!

Cons

I honestly haven't run into any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DM
Danye McMullen

Mechanical or Industrial Engineering, 11-10 employees

More than a year

3.0

“useful for larger projects”

Pros

The software works really well for larger projects and the interactive features do a good job of keeping other team members updated and involved.

Cons

A few of the features feel outdated. I could find ways around them but the process was pretty tedious.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

ST
Sarah Talcott

Real Estate, 1-10 employees

Less than a year

4.0

“easy website creation”

Pros

Coming in as a beginner, I was still able to build a website that works properly and does what I need it to do.

Cons

At times though, the platform wasn't the most accessible to figure out or figure out.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

KR
Katherine Rodriguez

Education Management, 1-10 employees

Free Trial

4.0

“decent builder”

Pros

Building websites with the software feels easy and the finished pages have a nice, polished look.

Cons

There are other website builders out there that offer more features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Automotive, 1-10 employees

Less than 6 months

3.0

“plenty of design choices”

Pros

There's a wide range of options available to choose from.

Cons

It doesn't give much guidance for beginners who have never built something like this before.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

SG
Sammy Goyette

Non-Profit Organization Management, 11-10 employees

Less than a year

4.0

“it's great!”

Pros

Getting started with this program is easy and pretty much anyone can use it. The drag and drop setup is simple so there's no need to know HTML or CSS to build a site.

Cons

The software doesn't offer as much customization as I'd want. When I'm working on projects that need more flexibility, I usually switch to another program since the software is better suited to template-based sites.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

FT
Fiona Thomas

Design, 1-10 employees

Free Trial

4.0

“solid builder for starters”

Pros

Simple enough to work with although it doesn't offer as many features as some other platforms.

Cons

I wasn't able to customize the website as much as I expected.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

BH
Barnabe Havard

Program Development, 1-10 employees

Free Trial

4.0

“make sites quickly with this”

Pros

It is very user friendly and lets you put together a really good website within just a few hours or a couple of days without much trouble.

Cons

It does have some limits though.. you can't build very complex sites with it since it's better suited for static websites. Also, the free plan shows the software ads on your site.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8