Lea Peters
Religious Institutions, 1-10 employees
More than a year
“fitting for small teams”
Pros
Running a website with the software is easy which makes it a solid option for companies that can't afford to bring in costly outside help.
Cons
Value for money is a concern. The price of maintaining a the software website tends to go up frequently.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Amandine Colin
Arts and Crafts, 1-10 employees
Less than a year
“clear admin”
Pros
Starting off was really simple and setting everything up didn't take much effort. The part I appreciated most was the admin interface.. it was very clear and made managing products and orders easy. On top of that, the customer support team was consistently friendly and genuinely helpful whenever I needed them.
Cons
Design-wise, the platform can feel a little limited although that may stand out more to me because I'm a licensed graphic designer. I also ran into occasional inventory issues where stock quantities weren't always updated correctly after an order.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Accounting, 1-10 employees
More than a year
“I'm impressed”
Pros
the software feels very user friendly. The templates look polished and editing them is simple and easy.
Cons
One downside is the domain pricing. I used the software for a while before realizing how much original domains actually cost.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Xavier carette
Professional Training & Coaching, 1-10 employees
More than a year
“support leaves left us stranded”
Pros
I can't really comment on the positives because I wasn't the one who built the website.
Cons
Customer support has been the real problem. I got no reply to my requests including one about being unable to send emails to Gmail inboxes. In the end, I had to pay an outside consultant to fix it. I also received spam messages pretending to be from the software and asking for payment and even after reporting them, there was still no response. the level of indifference was unbelievable.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Reese Petruska
Graphic Design, 1-10 employees
More than a year
“trusted tool”
Pros
One thing that really stands out right now is the customer support. Their representative was patient, helpful and stayed with me while we worked through the original issues that brought me to chat along with a few new ones that came up during the process.
Cons
The biggest downside is the cost although that's pretty typical with any website builder. Still, it would be smart to offer more coupons for loyal users or even referral discounts for designers like me who want clients on the software because it's a platform I trust for building their sites.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Mitch Mikus
Retail, 1-10 employees
Less than a year
“honest review”
Pros
Whenever I've needed help, the customer service team has been excellent and their expertise gets straight to the root of the issue.
Cons
Nothing really comes to mind here; the website builder is easy and not complicated to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Arlene Castellano
Sports, 1-10 employees
More than a year
“kind customer service”
Pros
With plenty of computer experience behind me, the thing that really stood out was how easy everything is to use. Even more than that, the customer service is what really makes it different. I got help quickly and even picked up some excellent suggestions for making better use of my site. I'm very happy with how the experience has gone so far.
Cons
At this point, I don't really have any complaints. The platform is very simple to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Isaac Inkabi
Computer Software, 1-10 employees
More than a year
“cutting edge platform”
Pros
I think the software has been a cutting-edge platform to use and the customer service team has been even better.
Cons
Getting some courses up and running took a bit of time but in the end it all came together and helped build an awesome community following.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy Carroll
Education Management, 1-10 employees
Less than a year
“helpful guidance for making sites”
Pros
Being able to build my website with the software has been really valuable and the guidance provided along the way has been genuinely helpful.
Cons
The payout approval process takes longer than expected. If I had known in advance which forms were required, I could have prepared everything ahead of time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Savio Felipe Costa
Marketing and Advertising, 1-10 employees
Less than a year
“site management with clear metrics”
Pros
Managing the site and keeping track of performance indicators is very practical and easy.
Cons
It feels a bit limited and rigid when it comes to development features and customization options.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Gregor Hidalgo
Photography, 1-10 employees
Less than a year
“stylish templates for starters”
Pros
Figuring out the basic templates is easy and they have a polished, attractive look and feel.
Cons
Once you move into intermediate or advanced features, the platform feels quite limited and becomes difficult to customize.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Bob Anderson
Architecture & Planning, 1-10 employees
More than a year
“excellent design tools”
Pros
The support has been excellent and the design features along with the apps are really impressive.
Cons
nothing specific comes to mind when it comes to what I like least about the software.. I'm only adding something here because the box requires it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark D'Arienzo
Entertainment, 1-10 employees
More than a year
“quite affordable”
Pros
Pricing is affordable, it's quick to pick up, accessible to use and doesn't require any special training.
Cons
Could be a bit more effective but it's still an excellent option for entry- to mid-level websites.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Raven Leavell
Accounting, 1-10 employees
More than a year
“user friendly”
Pros
Right from the support experience, the software left a strong impression. The rep in chat support walked me through every step and took the time to explain exactly what needed to be done when I ran into a DNS error. I'm very tech savvy but that issue still needed some guidance and the help I got really confirmed how user friendly the platform is for people at any skill level. the software makes it simple to build a website that helps a small business like mine look polished and global. I recommend it all the time.
Cons
It would be even better if there were more discounts for repeat users or referral customers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
jon hills
Accounting, 1-10 employees
Less than a year
“excellent support”
Pros
Working with the software feels easy and the customer support has been excellent whenever help is needed.
Cons
The downside is the pricing feels too expensive once you want to subscribe.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Tichaona Redemptor Ruvando
Graphic Design, 1-10 employees
More than a year
“blog design tools”
Pros
Being able to customize the design and layout of posts so they fit the rest of the site is a big plus. The post management tools are also really useful for keeping a blog organized and current which helps bring in more visitors and keeps people interested in the content.
Cons
There are a lot of strong features included but many of them take some time to learn before you can use them confidently.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Hada Ra
Photography, 1-10 employees
More than a year
“mobile editing turns messy”
Pros
Don't have positives to mention.
Cons
At first it looks simple but as soon as you start adding content, changing the layout or touching the mobile version, it becomes a complete mess. On top of that the software regularly changes its features so it's easy to get lost in the back office.. it feels very disorganized. Even the smallest issue quickly turns into a real headache.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
William Huggins
Defense & Space, 1-10 employees
More than a year
“review”
Pros
The support person really knew what they were doing and that made it simple to get my webpage back up and running.
Cons
I wasn't dissatisfied with anything.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Clarke Cooley
Farming, 51-100 employees
More than a year
“no need for coding”
Pros
Building and designing websites with the software feels professional even without any coding, thanks to its WYSIWYG editor tools.
Cons
The domain registration costs are fairly high when compared with other alternatives.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Liz Lalor
Non-Profit Organization Management, 1-10 employees
More than a year
“solid email marketing tools”
Pros
Getting campaigns out the door with the software has been very easy and it covers everything we need for our email marketing.
Cons
I do wish the software offered more background templates for emails. After several years, it still feels like the same 20 options are all that's available.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9