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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

DM
Dakota Mendenhall

Facilities Services, 1-10 employees

More than a year

5.0

“reliable for our fleet card”

Pros

We use the software for our fleet card and it has been consistently reliable. We really haven't run into any issues with it.

Cons

I haven't had any problems with the software at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LB
Lola Barron

Retail, 1-10 employees

More than a year

5.0

“amazing support for beginners”

Pros

As a complete beginner, I've had a really positive experience with the software. Every time I reach out with a question or need technical help, their support team has been absolutely amazing.

Cons

there isn't really anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JG
Jaime Goza

Entertainment, 1-10 employees

More than a year

5.0

“AI powered site building”

Pros

Right away, the platform felt very simple to work with. Now that it includes AI, creating something that looks gorgeous and still functions really well feels even more effortless.

Cons

Without the AI feature, I think the process would be a little more challenging. Because of that, it may not be the best fit for people who prefer not to use AI.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

VM
Vivek Misra

Health, Wellness and Fitness, 1-10 employees

More than a year

3.0

“user friendly but widget heavy”

Pros

Even without any technical knowledge or design background, it's quite simple to create a professional-looking, high-quality website with this product. The overall usability is really strong which makes it very approachable for beginners.

Cons

There are a lot of widgets included and that can become a drawback. If you're not paying close attention while building, it's pretty easy to make the website too heavy.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

MR
Michael Ramirez

E-Learning, 51-100 employees

More than a year

5.0

“premium features without extra fees”

Pros

One thing I really appreciate about the software is that it includes a range of premium-quality services and features that other platforms usually charge extra for but the software provides them without adding additional fees. On top of that, those tools are very accessible and simple to put into practice which makes the whole experience much better.

Cons

Only downside I see with the software is that customization can feel a bit limited when you want to add external elements since most of the time they are not compatible. That part can definitely be frustrating.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

CM
Charity Moore

Construction, 11-10 employees

Less than a year

3.0

“friendly editor, pricey plans”

Pros

The way the editor is presented works really well. It feels user friendly while still being detail oriented enough to cover what I need.

Cons

The pricing is the real downside. For the same cost or even less, other website builders give you more features and better overall value.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

JC
Justin Chalissery

Airlines/Aviation, 500+ employees

Less than a year

5.0

“endless website customization”

Pros

There are so many customization options that it feels like the possibilities for building a personal website are basically endless.

Cons

It did take a while to learn my way around and figure out where the newer tools and features were for building the site.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

EY
Everett Young

Accounting, 1-10 employees

Less than 6 months

4.0

“fast site speed”

Pros

Pages load very quickly, there's a wide selection of templates to choose from and the amount of help and support available is impressive.

Cons

A frustrating limitation is that once you've created your site with a template, you can't switch to a different one later.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

IP
Iszy Potter

Food & Beverages, 1-10 employees

More than a year

4.0

“you'll have complete design freedom”

Pros

Working with the software especially the software Studio, has been a really positive experience. It offers a lot of customization without needing much UX design knowledge and it gives far more creative control over a site than platforms like Squarespace.

Cons

SEO is where the software really falls short. Getting pages to rank is incredibly difficult and the platform adds a lot of unnecessary HTML that I can't edit or remove. That ends up hurting load times and dragging SEO scores down. On top of that, there's no recipe schema plugin like Wordpress has so I'm stuck writing my own less effective recipe schema just to give my recipes a better chance of ranking.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

TO
TERI O'MALLEY

Marketing and Advertising, 1-10 employees

More than a year

5.0

“love the app integrations”

Pros

So easy to work with the platform because the interface is simple to use and the templates give you a solid starting point right away. It also connects well with a wide range of third-party apps which makes the platform even more useful.

Cons

Something I'd still want is a broader set of features and more section options that aren't so heavily centered around e-commerce.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

TO
Tish Owen

Religious Institutions, 11-10 employees

More than a year

5.0

“A very good product”

Pros

The products have been excellent and being able to work directly with a real person when something comes up makes a big difference.

Cons

I honestly haven't run into anything to dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Computer Software, 500+ employees

More than a year

4.0

“positive experience”

Pros

Using the software has been a really user friendly alternative to other website builders. The drag and drop functions make a huge difference and simplifies the whole building process.

Cons

The template selection feels pretty limited and there isn't much freedom if you want to create a more advanced or highly customized design.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

CG
Christopher Galie

Real Estate, 1-10 employees

More than a year

5.0

“Awesome!”

Pros

Building a website with the software feels very approachable even without any prior experience in web design or development.

Cons

There really isn't much to complain about since most features and tools are easy to locate without needing extra help.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

ARR
Anthony Russo Russo

Design, 1-10 employees

Less than 6 months

3.0

“no technical expertise needed”

Pros

Setting up a site and keeping it working with the software is very approachable especially for anyone without technical experience. The drag and drop editor lets you build pages by moving elements around which makes the design process feel simple and hands-on. There's also a large selection of polished templates that already look professional and they can be adjusted to match your own style. the software comes with plenty of built-in features too including SEO tools that can help your website appear in search results more easily. If you're planning to sell online, it also supports e-commerce with payment processing and product management features. On top of that, hosting is included so there's no need to set up a separate provider. Security is covered with SSL certificates and support is available through chat, phone and the help center when you need help.

Cons

It can feel restrictive if you want to use custom code or create highly specific design changes since it doesn't offer the same flexibility as some competing platforms. A number of users also mention that the software websites may load more slowly which can impact both visitor experience and search engine rankings. Another frustrating point is that transferring your site to a different platform is not very easy because exporting content from the software is difficult. On top of that although there are multiple pricing plans, the total cost can rise quickly once you start needing extra features or move up to higher-tier options.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

6

Functionality

5

LT
London Thorell

Broadcast Media, 1-10 employees

Less than 6 months

4.0

“beginner friendly website builder”

Pros

Using the software was very easy! It's especially beginner friendly for anyone without a coding or web design background and the platform makes building a site feel approachable.

Cons

One thing that bothered me was the platform's limitations, along with the constant push to upgrade to better products. It may be an effective sales tactic but as a user it gets annoying and takes away from the overall experience.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

QP
Quinton Peterson

Design, 1-10 employees

More than a year

5.0

“build your brand online”

Pros

It gives you the chance to build your own platform and put yourself out there through promotion and advertising.

Cons

The only downside is having to pay if I want to change my site name.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TO
TEMITAYO OLUWALADE

Information Technology and Services, 11-10 employees

Free Trial

5.0

“user friendly”

Pros

Putting together a site with the drag and drop editor feels incredibly accessible and user friendly.

Cons

The SEO optimization still has room for improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KC
Katie Campo

Marketing and Advertising, 1-10 employees

More than a year

5.0

“tons of templates”

Pros

A very accessible tool and learning how to build a site doesn't take much time at all. My favorite part is the huge selection of templates which really helps spark ideas during the design process. The tools are simple to work with and there are plenty of customization options that can make a website stand out.

Cons

A few extra features do require an additional cost.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AA
Adriana Arnold

Health, Wellness and Fitness, 500+ employees

Less than a year

5.0

“very practical”

Pros

Using the software has been really useful for me and it feels practical and simple to work with.

Cons

I honestly don't have anything I dislike about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Airlines/Aviation, 11-10 employees

Less than a year

4.0

“helpful book mapping navigation”

Pros

The the software book mapping pager makes navigating the application much more convenient whenever I want to use it.

Cons

Updates on the software feel a bit slow and it could really use smarter functions.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7