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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Retail, 1-10 employees

Less than a year

4.0

“trustworthy builder”

Pros

Using the software feels reliable because it's a well-known platform and the free or budget-friendly plans make it a practical choice for regular users who want their own website as well as more experienced people. Unless you want to avoid having a businessname.the software.com URL, it offers a really convenient way to build a site exactly how you want which makes it useful for people of all ages.

Cons

One thing that holds the software back is the limited export function. Since everything is managed on the software's own servers, moving a website to another platform is difficult because the content and design elements don't transfer properly. That means extra work anytime I need to export or migrate the site.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Hospitality, 1-10 employees

Less than 6 months

4.0

“affordable”

Pros

It offers a wide range of templates and layout options which makes it possible to create really attractive websites without spending much.

Cons

Getting started took some time because the site-building process wasn't immediately accessible. After learning how it works though, it becomes simple enough to use.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

CG
Carl Gardner

Sports, 1-10 employees

More than a year

5.0

“Reliable website builder”

Pros

The software is a budget friendly, user friendly and high quality platform. I use it for my business website along with other projects and it has worked really well. They also keep improving the platform over time which makes it even more valuable.

Cons

There were a few problems with the software in the past but their customer service has improved since then.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

KB
Kevin Billings

Design, 1-10 employees

More than a year

4.0

“flexible design”

Pros

Developing a site with the software feels very user friendly and there are plenty of customization options to get the exact look and feel you want. It also offers multiple integrations which makes it simple to connect your social platforms and marketing channels directly to your website.

Cons

A limitation is that mobile editing still is not available so if you need to make updates while away from a computer, you really can't. It's also not very convenient to view your website on an actual mobile device.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AW
Angela Williams

Retail, 1-10 employees

More than a year

5.0

“love the blog tools”

Pros

I feel that it is simple to get around and I really enjoy the features it offers especially the blogging tools.

Cons

I don't like that some of my products randomly end up overlapping.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SD
Stephen DeGould

Consumer Goods, 1-10 employees

More than a year

5.0

“fast website creation”

Pros

Making a website with the software feels very easy and simple. The ready-made templates give me plenty of options to choose from and they cut the time it takes to put a site together almost in half. That's the biggest reason I keep using the software.

Cons

I'd still like to see improvement in their customer support. There are times when it can be a little difficult to actually get someone on the phone.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

GK
GREG KTZ

Publishing, 1-10 employees

More than a year

1.0

“SO terrible”

Pros

None at all. This site feels like a scam and should be avoided.

Cons

They decided to double the subscription price and charged the new rate (EUR158!) without any authorization. Completely outrageous practices.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

2

Functionality

2

DVG
Deanelle Van Greunen

Music, 1-10 employees

Less than 6 months

5.0

“fast launch for small businesses”

Pros

Within just a few clicks and a handful of questions, my business was online in no time. It's a really solid option for small businesses that are just getting started and don't have the time to manage a website heavily or spend hours building one out.

Cons

One thing that could be better is having more room to scale when it comes to adding products. Because of that, I wouldn't really suggest it for larger stores with bigger inventory needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CT
Chelsey Tavalone

Hospitality, 1-10 employees

More than a year

4.0

“simple website control”

Pros

It lets me manage my own website even with little to no technical knowledge which has been a big plus.

Cons

I do wish it offered more design options. I ended up doing a lot of extra work myself when some of that could have been avoided with better design choices.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

VP
Victoria Pinkas

Veterinary, 1-10 employees

More than a year

5.0

“It was effortless to use”

Pros

Getting my website up and running with the software was incredibly easy and managing it since then has been a complete cakewalk.

Cons

I can't think of anything I dislike about the software. I've used Weebly as well and the software feels much more user friendly to me.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

KM
Karina Miller

Cosmetics, 1-10 employees

More than a year

5.0

“old user review”

Pros

After using the software for five years to build my site and manage my domain, I had to move to a more advanced platform and their customer service was incredibly supportive throughout the process. They took the time to understand my specific situation and were genuinely helpful in resolving the issue.

Cons

Software works really well for a one-page website but it's not the best fit if you need a site with a lot more pages.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MC
Meghan Corraro

Entertainment, 1-10 employees

Less than 6 months

5.0

“user friendly”

Pros

Creating sites with the software feels extremely user friendly and whenever I need support, there's always help available.

Cons

At times, it takes a few seconds for the pages to update.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IM
Isabella Mailer

Biotechnology, 51-100 employees

Less than 6 months

4.0

“builder for everyone”

Pros

The tool does a really good job with its modular setup and it makes building a website accessible to just about anyone even without any programming background.

Cons

Occasionally the AI tool wouldn't let me override the choices it made which limited how much freedom I had while creating my website.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AB
Antony Brown

Arts and Crafts, 1-10 employees

Less than 6 months

3.0

“fine at first, pricey later”

Pros

This platform works well enough for a while and feels perfectly okay in the beginning.

Cons

The features are well-suited for people without a development background but the pricing can climb quite a bit once you're already invested.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

CM
Carolyne McDougall

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

3.0

“too basic for full control”

Pros

Building a website with the software felt pretty easy and it's a simple way to put your own site together. It even offers suggestions to help you get started and the subscription includes hosting through the software. I can see why it's so popular especially for self-employed people and small business owners who don't have technical web development skills.

Cons

At the same time, the very things that make the software ideal for that audience are what made it less appealing to me. I currently host with DreamHost and manage five websites using Optimize Press so this felt too basic for what I need and managing multiple sites can get expensive. I prefer having more control and actually enjoy building sites from scratch.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

6

Functionality

6

NS
NAZMUL SHABBIR

Computer Software, 1-10 employees

Less than a year

5.0

“simple customization”

Pros

One thing that really stood out with the software was the drag and drop editor. It makes customizing a site feel very easy even without any coding knowledge. There's also a large selection of templates and the overall design flexibility is excellent.

Cons

A downside with the software is that the template-based structure can still feel limiting when it comes to full design freedom. Changing to a different template can also be frustrating since it may require rebuilding the website from scratch.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

KC
Kelley Carlberg

Wholesale, 1-10 employees

More than a year

5.0

“customer friendly”

Pros

My experience with the software was a 10/10! It was quick to set up and the interface is very easy which also makes the site really easy for customers to figure out.

Cons

One thing I'd still like to see is a wider selection of widgets and features, along with more themes being available for free.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

EJ
eunjeong jeong

Marketing and Advertising, 1-10 employees

Less than a year

5.0

“I liked the templates”

Pros

Because of the drag and drop editor creating a site is so simple. It also comes with a large selection of attractive templates which makes it easy to create something that looks polished.

Cons

The pricing gets a little expensive once you need the more advanced features. Also some customization options still take a bit more technical know-how than expected.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

SS
Shannon Sullivan

Apparel & Fashion, 1-10 employees

More than a year

5.0

“has many useful features”

Pros

It is a very user friendly option and it comes with a lot of features to work with.

Cons

It would be even better with a more organized user structure and the ability to choose individual permissions more precisely.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BB
Bert Beckmann

Hospital & Health Care, 500+ employees

More than a year

5.0

“my review”

Pros

Even for a beginner like me, creating a professional looking website is easy especially with the stunning images and polished templates the software provides.

Cons

One thing I'd still want from the software CMS is a broader feature set although the pricing seems fair.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9