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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LD
Leslie Delima

Retail, 1-10 employees

Less than a year

1.0

“immediate deletion and extra charge”

Pros

The only positive thing was the inventory management.

Cons

Even after I canceled my subscription, my website was supposed to stay online until April 16, 2024. Instead, they removed it right away and then charged my account again two days later.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

2

Functionality

2

JA
Joy Ahamad

Marketing and Advertising, 1-10 employees

More than a year

5.0

“quick website setup”

Pros

As a digital marketing student, I had to build websites almost every month and the software honestly made a huge difference. The platform is really simple to figure out and I could get a full website up and running in under an hour.

Cons

I really don't have any complaints about it. Everything felt fast and easy to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SW
Sowe Williams

Building Materials, 1-10 employees

More than a year

5.0

“Very efficient”

Pros

I find the software to be very user friendly and really efficient to work with. I'd definitely recommend it.

Cons

I haven't run into any issues with it at all. It does exactly what it says and it's very good for beginners.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LP
Lea Peters

Religious Institutions, 1-10 employees

More than a year

5.0

“fitting for small teams”

Pros

Running a website with the software is easy which makes it a solid option for companies that can't afford to bring in costly outside help.

Cons

Value for money is a concern. The price of maintaining a the software website tends to go up frequently.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AC
Amandine Colin

Arts and Crafts, 1-10 employees

Less than a year

5.0

“clear admin”

Pros

Starting off was really simple and setting everything up didn't take much effort. The part I appreciated most was the admin interface.. it was very clear and made managing products and orders easy. On top of that, the customer support team was consistently friendly and genuinely helpful whenever I needed them.

Cons

Design-wise, the platform can feel a little limited although that may stand out more to me because I'm a licensed graphic designer. I also ran into occasional inventory issues where stock quantities weren't always updated correctly after an order.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Accounting, 1-10 employees

More than a year

4.0

“I'm impressed”

Pros

the software feels very user friendly. The templates look polished and editing them is simple and easy.

Cons

One downside is the domain pricing. I used the software for a while before realizing how much original domains actually cost.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

XC
Xavier carette

Professional Training & Coaching, 1-10 employees

More than a year

4.0

“support leaves left us stranded”

Pros

I can't really comment on the positives because I wasn't the one who built the website.

Cons

Customer support has been the real problem. I got no reply to my requests including one about being unable to send emails to Gmail inboxes. In the end, I had to pay an outside consultant to fix it. I also received spam messages pretending to be from the software and asking for payment and even after reporting them, there was still no response. the level of indifference was unbelievable.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

RP
Reese Petruska

Graphic Design, 1-10 employees

More than a year

4.0

“trusted tool”

Pros

One thing that really stands out right now is the customer support. Their representative was patient, helpful and stayed with me while we worked through the original issues that brought me to chat along with a few new ones that came up during the process.

Cons

The biggest downside is the cost although that's pretty typical with any website builder. Still, it would be smart to offer more coupons for loyal users or even referral discounts for designers like me who want clients on the software because it's a platform I trust for building their sites.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

MM
Mitch Mikus

Retail, 1-10 employees

Less than a year

5.0

“honest review”

Pros

Whenever I've needed help, the customer service team has been excellent and their expertise gets straight to the root of the issue.

Cons

Nothing really comes to mind here; the website builder is easy and not complicated to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AC
Arlene Castellano

Sports, 1-10 employees

More than a year

5.0

“kind customer service”

Pros

With plenty of computer experience behind me, the thing that really stood out was how easy everything is to use. Even more than that, the customer service is what really makes it different. I got help quickly and even picked up some excellent suggestions for making better use of my site. I'm very happy with how the experience has gone so far.

Cons

At this point, I don't really have any complaints. The platform is very simple to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

II
Isaac Inkabi

Computer Software, 1-10 employees

More than a year

5.0

“cutting edge platform”

Pros

I think the software has been a cutting-edge platform to use and the customer service team has been even better.

Cons

Getting some courses up and running took a bit of time but in the end it all came together and helped build an awesome community following.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AC
Amy Carroll

Education Management, 1-10 employees

Less than a year

5.0

“helpful guidance for making sites”

Pros

Being able to build my website with the software has been really valuable and the guidance provided along the way has been genuinely helpful.

Cons

The payout approval process takes longer than expected. If I had known in advance which forms were required, I could have prepared everything ahead of time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

SFC
Savio Felipe Costa

Marketing and Advertising, 1-10 employees

Less than a year

5.0

“site management with clear metrics”

Pros

Managing the site and keeping track of performance indicators is very practical and easy.

Cons

It feels a bit limited and rigid when it comes to development features and customization options.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

GH
Gregor Hidalgo

Photography, 1-10 employees

Less than a year

4.0

“stylish templates for starters”

Pros

Figuring out the basic templates is easy and they have a polished, attractive look and feel.

Cons

Once you move into intermediate or advanced features, the platform feels quite limited and becomes difficult to customize.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

BA
Bob Anderson

Architecture & Planning, 1-10 employees

More than a year

5.0

“excellent design tools”

Pros

The support has been excellent and the design features along with the apps are really impressive.

Cons

nothing specific comes to mind when it comes to what I like least about the software.. I'm only adding something here because the box requires it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MD
Mark D'Arienzo

Entertainment, 1-10 employees

More than a year

5.0

“quite affordable”

Pros

Pricing is affordable, it's quick to pick up, accessible to use and doesn't require any special training.

Cons

Could be a bit more effective but it's still an excellent option for entry- to mid-level websites.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RL
Raven Leavell

Accounting, 1-10 employees

More than a year

5.0

“user friendly”

Pros

Right from the support experience, the software left a strong impression. The rep in chat support walked me through every step and took the time to explain exactly what needed to be done when I ran into a DNS error. I'm very tech savvy but that issue still needed some guidance and the help I got really confirmed how user friendly the platform is for people at any skill level. the software makes it simple to build a website that helps a small business like mine look polished and global. I recommend it all the time.

Cons

It would be even better if there were more discounts for repeat users or referral customers.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JH
jon hills

Accounting, 1-10 employees

Less than a year

5.0

“excellent support”

Pros

Working with the software feels easy and the customer support has been excellent whenever help is needed.

Cons

The downside is the pricing feels too expensive once you want to subscribe.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

TRR
Tichaona Redemptor Ruvando

Graphic Design, 1-10 employees

More than a year

4.0

“blog design tools”

Pros

Being able to customize the design and layout of posts so they fit the rest of the site is a big plus. The post management tools are also really useful for keeping a blog organized and current which helps bring in more visitors and keeps people interested in the content.

Cons

There are a lot of strong features included but many of them take some time to learn before you can use them confidently.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

HR
Hada Ra

Photography, 1-10 employees

More than a year

3.0

“mobile editing turns messy”

Pros

Don't have positives to mention.

Cons

At first it looks simple but as soon as you start adding content, changing the layout or touching the mobile version, it becomes a complete mess. On top of that the software regularly changes its features so it's easy to get lost in the back office.. it feels very disorganized. Even the smallest issue quickly turns into a real headache.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5