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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

GA
Giridhar Alwar

, 1-10 employees

More than a year

5.0

“many design options”

Pros

Feels very manageable to figure out on your own. It offers two website-building modes: a drag and drop option for quick designing and a development mode for anyone who wants to work with their own code. Adding widgets is also quite simple which makes customizing the site much more convenient.

Cons

A lot of answers are already buried in the FAQs but it can be frustrating to dig through everything to find what you need. There were also times when it felt like it took forever to get through to customer support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JD
Josué Dapoyas

, 11-10 employees

Less than a year

5.0

“blog creation for clients”

Pros

It works really well for creating blogs for my clients.

Cons

The only downside is that page loading feels a bit slow when opening the site.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

, 1-10 employees

More than a year

1.0

“janky builder and outrageous fees”

Pros

At one point the cleaner look of the platform appealed to me but now it just feels outdated and terrible to use.

Cons

After dealing with it for the past 8 years, I'm completely fed up. I've overlooked the buggy site builder and those useless so-called help articles more times than I should have but this feels like the breaking point. I've been working on my website little by little for years, uploading photos and media over that whole time. Then today I tried to upload just one PDF and it suddenly told me I was 2.5 GB over the 500 MB storage limit. Apparently some bug had been allowing uploads for years and now one basic PDF pushed everything over. I spent 45 minutes on the phone with support and while the representative was kind, he couldn't do anything about this ridiculous system. Their answer was that I need to pay $200 a year just to upload a PDF to my own site. That feels like a complete rip-off. I'm a performing artist and I simply don't have that kind of money to throw at a yearly website fee. It's incredibly frustrating. If I had known about this storage cap 8 years ago, I would have stopped building the site immediately and moved to a better platform. Between the constant glitches and how hard it is to even find a customer support phone number, I've had plenty of reasons to leave before. The problem is, after spending so many years building a project, starting over from scratch is hard to justify. At this point I'd rather move to Squarespace but they won't even give me source code to transfer elsewhere because they claim it only works on the software. It's absurd.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

CM
Cinterrica Mosby

, 1-10 employees

Less than 6 months

5.0

“Good for new businesses”

Pros

Starting off has been really easy especially as a new business trying to get everything up and running. The platform is simple to figure out and anytime I've needed assistance, the support team has been incredibly helpful.

Cons

An issue I did run into was with the app while it was connected to Legal Zoom. I'm still not sure what caused that problem but I'm hopeful the team will be able to get it resolved soon.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KA
Krunal Ambaliya

, 11-10 employees

More than a year

5.0

“great no-code website builder”

Pros

Getting started with web design feels much more approachable with this platform. It's a really solid option for beginners because it offers very good functions. One of the best parts is that you can build a website based on your own requirements without needing to do much coding which makes the whole process far less intimidating. It also helps by suggesting keywords and supporting SEO so your site has a better chance of reaching more people. On top of that, there are plenty of customization options and the interface is very user friendly. Definitely worth trying at least once.

Cons

There really isn't much to dislike but there are a couple of things to be aware of. The free version includes quite a few ads which can be noticeable. Also, not every feature is available unless you choose a paid plan so the free version does come with some limitations. As long as you keep that in mind, it's still something you can work with.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SR
Susang Ramesh

, 500+ employees

More than a year

5.0

“lovely websites”

Pros

Building custom websites and individual pages with this software has been really versatile for us. The platform comes with a wide range of rich default templates and there are plenty more to choose from depending on the type of site we want to create. On top of that it also does a really solid job with content management which makes the whole website-building process even more useful.

Cons

I don't have any specific complaints about the software. The product works very well, the support team has been great and the features all feel user friendly while still being competitive with other options out there.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

YC
Yash Chavda

, 11-10 employees

Free Trial

4.0

“storefront tools”

Pros

Right away it gives you a lot to work with, from templates and site-building tools to e-commerce features and more. Design really matters when putting a website together and this platform offers plenty of ways to adjust the look and feel to match what you want. It's also worth mentioning website performance since things like load speed and responsiveness can have a big impact and it covers that side of the experience too.

Cons

Even with all the customization available, the templates can still feel a bit restrictive when you want more freedom with the design. On top of that, going beyond the built-in template options may be challenging for some users especially if they want deeper customization than what's readily provided.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

ENB
Eva Nel Brettrager

, 1-10 employees

More than a year

5.0

“Customizable and user friendly”

Pros

Has been one of the most user friendly platforms I've worked with and the customization options make the site feel genuinely like my own creation.

Cons

This is a very specific issue but while setting up payments, the "doing business as" name for my business was longer than the allowed character limit which created a few logistical headaches.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MIS
Mohammad Iqbal Shirgur

, 101-500 employees

More than a year

5.0

“seo-friendly sites”

Pros

Building attractive websites with this software feels like one of the simplest ways to get the job done. It comes with all the tools needed to create polished, SEO-friendly sites that look impressive.

Cons

At times setting up scrolling slides on pages can be a bit tricky. The template selection also feels somewhat limited although they have been adding more recently.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

SR
srinivas reddy

, 101-500 employees

More than a year

4.0

“flexible pricing”

Pros

Feels pretty easy to use and I appreciate the pricing model since you can pay only for the features you actually need. Their support has also been helpful whenever I've needed assistance.

Cons

Plugin pricing can become pretty confusing especially when different sections of the site require separate licenses. After a while, it starts to feel a bit convoluted. The ecommerce side is also still developing and doesn't feel fully mature yet.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

ASA
Agnes Serwaa Antwi

, 1-10 employees

More than a year

5.0

“Fast website setup and customization”

Pros

Having a website up and running in just minutes is something I really appreciate and being able to customize it without writing any code makes the whole process even better.

Cons

I still struggle with SEO optimization and that makes it harder for my site to rank well in search engine results.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

, 1-10 employees

More than a year

5.0

“reliable and very user friendly”

Pros

Using this tool has been a really positive experience. It's very simple to use, looks nice and feels reliable overall.

Cons

I really haven't come across any downsides.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ISO
Ivette Sierra Ortiz

, 500+ employees

More than a year

5.0

“my review”

Pros

Building a website feels easy thanks to the drag and drop editor and the large selection of customizable templates. Customer support has been excellent as well and someone is usually available whenever help is needed. The pricing is affordable too, with plenty of plan options to fit different needs.

Cons

Can be a little slow at times when loading and the builder doesn't feel as advanced as some competing website platforms. Changing from one template to another can also be frustrating since it may cause you to lose content.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

RBM
Refioe Billy Mooi

, 1-10 employees

Less than a year

5.0

“Perfect for starting a blog”

Pros

Got my blog online without spending much (exactly what I needed) and the software made that possible with its free hosting plan. I'm really into blogging so having a platform where I could build my own site without a big upfront cost was a huge plus. I've been so happy with how it turned out that I'm already planning to upgrade to a paid plan soon. This feels like an excellent option not just for blogs but for almost any kind of online business.

Cons

One thing that feels a bit discouraging is that the free plan includes ads on the site.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

, 1-10 employees

Less than 6 months

4.0

“repeaters save lots of time”

Pros

Repeaters have been the most useful part for me. I don't need to rebuild the same page design over and over and being able to keep the layout consistent saves a lot of time and effort.

Cons

It would be even better if users had more customization options especially for dynamic content management.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

JCO
Juanita Cardenas Osorio

, 1-10 employees

More than a year

4.0

“Offers good customization”

Pros

One thing I really appreciate about the software is how simple it is to use and get up and running. It's a tool that practically anyone can work with even without much technical knowledge and the setup can be done in a very accessible, hands-on way. It has helped me showcase my business online and being able to connect my social media accounts has been a big advantage. I also value how much freedom it gives me to personalize the templates. Another strong point is the SEO management and keyword handling. In my case, I was able to get my site positioned in search engines fairly quickly especially on Google.

Cons

One downside is the price of the premium plan although in the end it feels worth the investment compared with the benefits I get from using it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

MC
Martisha Caradine

, 1-10 employees

More than a year

5.0

“dependable resources”

Pros

Working around the program feels very easy and there are plenty of resources available that really help with building and managing a website successfully.

Cons

I honestly enjoy using this software and can't point to anything specific that I dislike right now. Overall everything seems pretty fair to me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LP
Luana Pinelli

, 1-10 employees

More than a year

4.0

“accessible builder with blogging”

Pros

It's quite accessible to use whether you're creating a website from scratch or putting together catalogs and the blogging side is really nice too.

Cons

You need to use two separate apps, this one and Spaces, to keep everything under control.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JMC
jose manuel couto

, 1-10 employees

More than a year

4.0

“my choice”

Pros

Building a site feels refreshingly easy because it packs in plenty of features without making the process overwhelming. The biggest advantages are its accessible interface and the freedom it gives you with design. You don't need a technical background to get started since the drag and drop editor makes putting a website together feel simple and natural. On top of that, the App Market includes a wide range of apps and plugins that can be added without much effort which helps expand functions and improve the overall visitor experience. When it comes to usability, this really performs well. The platform is clear, user friendly and easy to move around in so even people with little to no technical knowledge can use it comfortably. It also comes with a large library of ready-made templates that can be personalized to match your brand and style which makes it a strong option for businesses of all sizes. For integration with existing workflows, it also does a solid job. It connects well with third-party tools and services whether you need a payment processor, an email marketing platform or something else. Its adaptable setup also makes it easier to connect with other systems so switching over to this tends to be a pretty manageable process for most businesses. All in all, I'd definitely recommend this tool to anyone who wants to launch a website quickly and effectively whether it's for a small business or a personal online presence.

Cons

A downside with this tool is that its drag and drop editor can start to feel a bit restrictive if you want very detailed or highly advanced customization. Even though the platform offers a lot of flexibility overall, users who need deeper design control may feel that it doesn't go far enough. That said for most people, it still delivers a very practical mix of convenience and strong features making it a reliable option for creating a polished, professional-looking website.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

RM
Robert Moody

, 1-10 employees

More than a year

5.0

“powerful tools”

Pros

One thing I really appreciate is how much depth the platform has, along with the quality of the customer support. Whenever an issue comes up, their team responds quickly and genuinely seems happy to help get it resolved. It also includes enough built-in productivity features that I haven't needed to rely on any third-party software.

Cons

It is constantly rolling out new features and added functions which is nice but some of those built-in tools feel like they were released a bit before they were fully polished. For instance, I'd really like to see better native navigation for video collections, such as a sortable list of videos within a channel. On top of that, channels can only be organized by manually clicking and dragging files. A few of these built-in functions come across as if they were finished a little too quickly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9