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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JN
Josue Ndingambote

, 1-10 employees

More than a year

5.0

“blog creation and content tools”

Pros

Putting together a blog feels very easy and that is something I really appreciate. The content management side is also excellent and makes handling everything on the site very enjoyable.

Cons

I find the menu banner that appears above blogs using the free version a bit odd. It shows up like this: "Follow us".

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IN
Ian Narcisi

, 1-10 employees

More than a year

5.0

“powerful platform”

Pros

After 25 years working in high-end IT, I honestly haven't come across another SaaS platform that feels as easy to use as this. I've recommended it to plenty of people including my wife, who uses it too. Everything connects really well inside the system and it's clear it puts a lot of effort into bringing all the features together in a way that feels as user friendly as possible.

Cons

I'd still love to see in the price quote tools the ability to place a business logo directly into the online form. Being able to fully design your own quote or invoice form online would be even better. It would also help a lot if price quotes were available in the mobile app on iPhone. Another issue was the support email change--I sent a long, detailed message to support only to get an automated reply saying that channel is no longer being used. A customer-wide email announcement about that change would have been helpful, unless I somehow missed it. That said the chat support responded right away and the online helper was excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HA
Himanshu Awasthi

, 101-500 employees

More than a year

5.0

“great templates and built-in tools”

Pros

Building a site with this feels very approachable thanks to its accessible drag and drop editor so even people without technical experience can put together a professional-looking website. There's also a huge selection of professionally designed templates and they're flexible enough to customize for different styles and needs. The pricing is another plus, with plans that work for different budgets and the free option is useful for getting started with the core features. On top of that, it includes built-in SEO tools that help improve search visibility without needing extra setup. Its e-commerce features are also helpful, letting you take payments, manage orders and handle shipping. Another benefit is that websites automatically adapt well to mobile devices like phones and tablets. And if you want more functions, the App Market has a large collection of apps for social media, marketing, e-commerce and more.

Cons

One downside is that although the drag and drop builder is simple to use, customization can feel somewhat limited especially for users who want more advanced control over their website. Another drawback is how tied you become to the platform once your site is built which can make moving to a different website builder or hosting provider difficult later on. Also, the free plan and some lower-priced plans come with storage and bandwidth limits which may impact your site's performance and available functions.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

AW
Amelia Winkle

, 1-10 employees

More than a year

5.0

“effective store tools”

Pros

Right from the start, it feels incredibly accessible to use. The editor is easy, there are plenty of tools available and the wide range of templates fits specific industries and all kinds of website needs. Its mobile site-building features are especially strong and the online store capabilities are packed with useful options. I also appreciate the excellent uptime, responsive customer support and multiple payment choices including the option to sell digital downloads. Having a free plan available is another big plus.

Cons

The analytics from third-party apps tend to be better and one limitation is that you can't switch to a different template once your site is set up.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

, 1-10 employees

More than a year

5.0

“Customizable layout”

Pros

There are plenty of layout options to choose from and adapting them to fit what I need is very easy.

Cons

It can take too many different paths to get to one specific place or setting.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LT
LaTeneice Trent

, 1-10 employees

More than a year

5.0

“easy to use”

Pros

Building a site with this software feels very easy and the support team is genuinely outstanding. Whenever I've reached out with a question or problem, there has always been a well informed expert available and every issue has been fully answered or resolved. It really feels like they're invested in helping you make your website or business as strong as possible. I've had a really positive experience with it.

Cons

N/A I don't have any complaints about this platform at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PS
Philip Schmitten

, 1-10 employees

More than a year

5.0

“I'm sold!”

Pros

As someone without a programming background, this was very approachable. Getting everything set up and customizing the site felt easy and manageable.

Cons

Switching my domain was a little complicated and I ended up needing help from customer support.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

JM
Jamie Maynard

, 11-10 employees

More than a year

5.0

“so good!”

Pros

Getting started with it is easy and their customer service is quick to respond and genuinely helpful whenever needed.

Cons

The "repeater" lists can be tricky to manage and don't always behave in a predictable way.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

TS
tommy shimokado

, 1-10 employees

More than a year

4.0

“happy with my experience”

Pros

Having direct access to top-notch tech support has been a real plus and I've been genuinely happy with that. it's the main reason I've stayed with this tool.

Cons

Without the customer service I don't think the platform would be nearly as appealing to people who aren't very tech-savvy.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

DB
Dinesh Bhimani

, 11-10 employees

More than a year

5.0

“Simple to manage”

Pros

It is one of the best website builder platforms I've used. It's simple to work with, easy to manage and the standout feature for me is Velo code. I haven't seen many other companies offer that kind of functions.

Cons

One area they should work on is website speed. It would be much better if they improved and optimized site performance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MB
Marine Billay

, 1-10 employees

More than a year

4.0

“accessible templates with branding freedom”

Pros

Having ready-made website templates was really helpful and I appreciated being able to personalize them with my own touch and my company's visual identity. The platform also felt fairly accessible to use.

Cons

A few features are unfortunately missing. There are workarounds and tips provided to achieve what you want but in some cases they still feel like added layers that make the platform heavier to use especially for things like carrier shipping options.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

CL
Clement Lourdeaux

, 1-10 employees

Less than 6 months

5.0

“excellent templates”

Pros

One of the things I appreciated most was the wide selection of website templates it offers. There are options for almost every type of business so it's quite simple to find a design that matches your company. On top of that, the templates are polished and professionally made which helps you build a solid-looking website without spending a lot of time or money. I also really valued the drag and drop interface because it makes creating content quick and accessible. That's especially helpful for businesses that don't have web development skills or simply don't have the time to learn coding.

Cons

Can feel a bit expensive for some businesses especially those that need advanced features or dedicated customer support. The website creation process can also be somewhat slow or tedious particularly when you want to customize your site in depth. That can be frustrating for companies that need to launch a website quickly. Some advanced features, like integrating social media accounts or building contact forms, can also be a little complicated to set up and may require some development knowledge. And while this is generally user friendly, it can still be a bit confusing for people who have never built a website before. That said there are plenty of tutorials and guides available to help you get up to speed quickly. Overall these are fairly minor issues and shouldn't have a major impact on the overall experience but they are still worth considering when deciding whether this tool is the right fit for your business.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

GB
Godswill Bright

, 11-10 employees

More than a year

5.0

“powerful website-building toolkit”

Pros

Building a professional-looking website with the tool is very approachable even without any coding knowledge. The drag and drop editor makes it simple to place and customize different elements which is especially useful for users who want more control over the look of their site without dealing with technical complexity. There's also a strong variety of templates and design choices so it's possible to create a site that feels polished and matches a brand or personal style. On top of that it includes helpful features for SEO social media integration and e-commerce which adds a lot of value for anyone trying to improve visibility, expand reach or sell online. All in all, it offers a well-rounded set of website creation and management tools that can work for many different needs.

Cons

Views on this software can really depend on the user since experiences tend to vary quite a bit. Personally, my experience was positive especially coming from a background in design and digital marketing though I can see how others might feel differently. One issue some people may have is pricing. Even though there are multiple plans available including a free version, the paid options can feel more expensive than some users are comfortable with. Another drawback is that, despite having plenty of templates and design features, the platform can still feel somewhat restrictive when it comes to deeper customization. Some users may end up feeling that the templates don't fully fit their specific needs or that the design flexibility isn't as open as they want.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

KK
Kevin Kienle

, 1-10 employees

More than a year

4.0

“Strong features”

Pros

Pretty much covers everything you could want from a CMS. The templates are highly customizable, there are built-in marketing integrations, an app marketplace, different e-commerce options and connections solid analytics and the interface is really well done.

Cons

At times, the editor shows a message saying my MacBook (M1 Pro) is under heavy load. That's definitely frustrating especially while working in the editor.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

CAA
Christian Aishaddle Alaban

, 1-10 employees

Less than 6 months

5.0

“Worth every penny”

Pros

Really stood out how approachable the software is! It lets us build attractive, professional-looking websites without needing to learn any coding which made the whole process much more convenient. On top of that, it offers strong value for the price because there are so many features included. We started with the free version and were already impressed with what it could do but the Business Unlimited Plan ended up being surprisingly worthwhile especially with unlimited bandwidth and the e-commerce tools that let us set up our own online store.

Cons

Includes plenty of features and the free version is useful despite its limitations but access to certain tools depends on choosing the right plan. For instance, if you want to sell products through your website, those selling capabilities are only available with the e-commerce plans and the same kind of restriction applies to other advanced features as well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CR
Chantele Ross

, 1-10 employees

Less than a year

5.0

“all the tools i needed”

Pros

Building out pages and setting up payment options was easy and even without being very tech-savvy, I could tell the platform includes everything needed to get a site up and running.

Cons

I was able to bring my affiliate marketing product onto the platform which has been a big plus. Having support for digital content makes it even better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JW
Joseph Wise

, 1-10 employees

More than a year

5.0

“smooth setup and friendly design”

Pros

Everything works together smoothly and the platform feels very user friendly throughout.

Cons

I honestly don't have any complaints. It feels well-designed and everything is laid out exactly as it should be.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JB
Jacob Bach

, 1-10 employees

Less than 6 months

5.0

“beautiful website with real wow factor”

Pros

Working on our site turned out better than we expected. A friend and I managed to create a truly beautiful website that now serves as the hub for our entire organization and I'm really excited to launch it. It has that instant "wow" factor when you see it. The whole process was very simple to follow and it saved me a lot of money since I didn't need to bring in a web developer. Anytime questions came up, the website had clear written guides that explained how to build, update and improve just about every part of the site.

Cons

The payment options took a bit of time to figure out and getting the best pricing isn't very flexible since you have to pay annually rather than month to month.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

, 1-10 employees

More than a year

5.0

“Polished sites”

Pros

Putting together a polished website feels very easy thanks to the drag and drop builder. The editor itself is simple to understand although it can occasionally feel a bit slow when the browser struggles to keep up. I also appreciate that you can either build a theme completely from scratch or start from one of the existing designs if you do not want to create everything yourself. Like Squarespace and Weebly, there are industry-specific templates available but this makes that less important because its tools give you enough freedom to design the site the way you want instead of depending entirely on prebuilt layouts. The platform is user friendly overall and makes it possible to create a professional-looking website pretty quickly. On top of that, the blog editor is accessible and there are plenty of templates to choose from for different kinds of blogs.

Cons

Pricing is one of the bigger downsides especially if you need to manage more than one website. The App Market also is not as extensive as the WordPress Marketplace even though there are still enough apps available for most needs. Extra email accounts cost more than expected and you only get one free domain. While this is very popular as a website builder, the free plan is fairly limited since it only lets you build a basic site with a small selection of templates. If you want more than a single-page site or need access to premium features, you will have to upgrade.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

ML
Martyn Linton

, 1-10 employees

More than a year

5.0

“powerful website tools”

Pros

Getting a site up and running with this tool was incredibly easy. As a new business owner, it saved me thousands of pounds that I would have otherwise spent hiring a company. I also really appreciate that you can add things like e-courses, bookings and other features to your website under one price.

Cons

The only thing I'd really like to see is a plugin for FreeAgent and ideally other accounting software packages as well. At the moment, it supports QuickBooks but the accounting integrations could definitely be broader.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10