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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KH
Kathy Houston

Information Technology and Services, 1-10 employees

More than a year

5.0

“great templates”

Pros

Right from the beginning, this platform has been very simple to work with and it offers a large selection of templates along with plenty of website features. I use it for my web design business and it's honestly the best website-building tool I've worked with.

Cons

Every now and then, I run into an issue where my work will not save properly. Since lost time means lost money for my business, it's really frustrating to refresh the page and have to redo everything.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PM
Paula McDade

Graphic Design, 1-10 employees

More than a year

4.0

“Good value”

Pros

After discovering the software years ago for building not just my own site but client websites too, I've really grown to love using it. The amount of value you get for the price is excellent.

Cons

I don't like having to buy different elements separately. I'd much rather see all the tools bundled together with the cost included in one full package.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

TM
Tiffany Mladinich

Health, Wellness and Fitness, 1-10 employees

Free Trial

4.0

“Simple setup”

Pros

Using the software felt fairly easy and overall it offered good value for the setup and features. In the end though, I decided to go with a different product.

Cons

The layout and overall format really appealed to me. My final decision mostly came down to the available template options and how well Square integrated with the product.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

GP
Gil Parrish

Education Management, 1-10 employees

More than a year

5.0

“Quick to learn”

Pros

Being comfortable with the software doesn't take long and it comes packed with plenty of features.

Cons

iggest downside with the tool is the pricing. They really should add a more affordable tier.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JK
Jared Kinyua

Marketing and Advertising, 1-10 employees

More than a year

4.0

“sites done in a day”

Pros

Running an agency, execution speed is usually one of the biggest reasons projects get delayed or fail to wrap up efficiently. This is one of the rare platforms where I can confidently say a website can be completed within a single day, no more and no less.

Cons

Because less coding is needed now to bring branded ideas to life, more people are calling themselves website creators without having even a basic grasp of the work involved especially the finer points of website marketing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

RLL
Ralf Lindner Lindner

Music, 11-10 employees

More than a year

5.0

“good choice”

Pros

The tools are easy to use and give me plenty of options for building and managing my website.

Cons

there's nothing I feel is missing or dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SF
Souhaiel fraj

Program Development, 1-10 employees

Less than a year

5.0

“impressive overall”

Pros

Right away, the templates and overall site design are incredibly impressive. They make a noticeable difference for visitors and the pre-built layouts are a huge help. Another thing I appreciate is how flexible the platform is, without really feeling limiting so building a website feels comfortable. And the best part is definitely ADI, the artificial design intelligence tool that helps creators put together professional-looking websites.

Cons

On the downside mobile users do run into loading speed issues although it seems like the software is working on improving that. Pricing is also pretty high, honestly. Plans start at $22 per month for website builders and can go up to $47 per month for larger personal websites or business sites.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Industrial Automation, 101-500 employees

More than a year

4.0

“plenty of templates”

Pros

Getting started was fast and having so many templates to pick from made the whole process feel easy. Once I chose one, I could just drop in my own information and build the exact page I had in mind.

Cons

A frustrating part is how many extra features are locked behind the paywall. The site also doesn't clearly explain what each plan includes so it leaves you feeling like you need more and can end up spending a lot more than you expected at the start.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

JH
Jeri Hunley

Non-Profit Organization Management, 1-10 employees

More than a year

4.0

“offers customization”

Pros

Something I really appreciate about the software is how simple it is to use. Over the years, the platform has added more features and that has made it possible for us to keep updating our website with polished designs that we can tailor to fit exactly what we want.

Cons

Getting help from customer service especially trying to reach a real person by phone, has basically become impossible. When I first started using the software, they were a trailblazer when it came to phone support and being easy to contact but now everything has shifted to online-only outreach. That personal connection with customer service was actually one of the biggest reasons I stayed with the company for more than 8 years.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

MD
Melisa Daveiga

Marketing and Advertising, 1-10 employees

More than a year

5.0

“best user friendly builder”

Pros

Out of all the website builders I've tried, this has been the most user friendly platform by far.

Cons

I haven't come across a single thing I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CD
Crystal Durnan

Publishing, 1-10 employees

More than a year

5.0

“Polished results”

Pros

Launching a webiste felt very easyeven when I decided to build it from scratch instead of relying on a template although the templates themselves were very appealing. I ended up really pleased with the website I created especially since I had never built one on my own before.

Cons

I do wish it offered more WordPress-style options for pages that work like a blog. the software also puts limits on how often certain features can be used. For example, I can't show all of my testimonials with their testimonial tool because it only allows foureven though I have quite a few more to share.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AM
Antoinette McCormick

Writing and Editing, 1-10 employees

Less than 6 months

3.0

“templates shine, editing drags”

Pros

A solid range of free templates is available and they can be customized quite a bit. It also comes with some appealing graphic design tools to support that, like rulers, grids, fonts and similar features.

Cons

While thinking about moving my author website from WordPress to the software, I tested the software for around a month. Compared with WordPress, uploading felt much more frustrating and the editing process was a constant trouble. There were simply too many steps and even putting together a basic blog post took far longer than it should have.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

DP
Denise Perez

Non-Profit Organization Management, 11-10 employees

More than a year

5.0

“editing without coding”

Pros

Making updates to any page happens in real time which is a big plus. I can edit the site without needing any coding knowledge and that makes the whole process much more approachable.

Cons

One thing that's missing is stronger mobile-friendly site builder options. Our current site isn't very mobile responsive and finding a workaround has been difficult.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

FG
Frejus Gougbedji

Internet, 1-10 employees

More than a year

5.0

“perfect for online publishing”

Pros

Gives you a powerful way to manage online content through a website and it even works really well for creating digital newspapers that convert. Honestly it feels more than fair to say it's just perfect and I'd absolutely recommend it.

Cons

Up to this point, everything has been going really well. I haven't run into any issues at all and I'm simply enjoying using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SC
Sky Cochran

Education Management, 101-500 employees

More than a year

5.0

“great for classroom websites”

Pros

It gives students a hands on way to create fully functional websites which makes it especially useful for future business projects. It has been a really valuable tool to use in my classroom.

Cons

Because the site-building process is fairly simple, it may feel a bit limited for anyone trying to create a more advanced or fully featured online store.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JM
Joel Martin

Electrical/Electronic Manufacturing, 500+ employees

Less than 6 months

4.0

“beautiful features for beginners”

Pros

Perfect for when you don't know anything about web design and that's really where its value is. You can still end up with a pretty good looking site with a nice design and useful features and add-ons like a "contact me" form, language options and more while keeping the whole process very simple.

Cons

However if you're a professional designer or already have your own concepts and want to customize every single part of the website, you'll probably be better off using a more advanced professional tool.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

LSA
Luis Suarez Arriola

Consumer Goods, 500+ employees

Less than a year

4.0

“Friendly website builder”

Pros

Starting the first website feels very approachable with this software because the platform is user friendly and lets people build a site without much trouble. It offers a good range of designs and content and it works well for all kinds of websites whether that's an online store, a blog or something else entirely.

Cons

A limitation is that when saving or working with design options, the software doesn't offer a very broad selection of visual content so users are left choosing from only a limited number of options.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SSS
Sharan Shiram Shetty

Higher Education, 500+ employees

More than a year

5.0

“great AI”

Pros

One thing that really stands out is the strong AI support paired with a drag and drop builder that makes putting a site together feel very natural. It gives a lot of flexibility while still being convenient to use.

Cons

The only downside is that the monthly pricing feels a bit expensive compared to some other optionseven though the features are solid.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

BV
Benny Voon

Marketing and Advertising, 1-10 employees

More than a year

5.0

“powerful tools”

Pros

The platform gives me professional tools to build polished websites and landing pages, both for my own projects and for my clients.

Cons

Support for Chinese text can be tricky and adjusting element positioning between mobile and desktop layouts is sometimes difficult.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

MM
Melissa Maltese

Medical Practice, 11-10 employees

More than a year

5.0

“user friendly”

Pros

Using this software felt very easy because the platform is user friendly and simple to work with. Their customer service has also been excellent--they don't just help solve issues, they take the time to offer useful suggestions on how to use the software better for your business.

Cons

A few parts can be a bit tricky especially when moving items around since other elements sometimes shift too. Still, the end result looks polished and professional and I can manage and update the website on my own without much trouble.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10