MDLive

What Is MDLIVE?

MDLIVE offers virtual care via on-demand or scheduled phone and video visits. This varies by service, location, and insurance plan. Urgent care provides care for common, non-emergency conditions 24/7/365, while primary care covers routine needs and chronic conditions. Mental health services include therapy and psychiatry, and dermatology deals with skin, hair, and nail concerns.

MDLIVE has also recently introduced E-Treatment. This enables eligible patients to receive care without a live appointment. Patients complete an online symptom assessment that is reviewed by a board-certified physician before they get a diagnosis and treatment plan. It includes over 100 common conditions; it can also escalate to a phone or video visit if needed.

All in all, MDLIVE is meant for non-emergency care. Availability, eligible conditions, prescriptions, and costs vary by state, service, and insurance coverage.

What Is MDLIVE Best For?

MDLIVE is useful for people seeking flexible, ongoing mental health support - without relying on in-person appointments. Users can choose licensed therapists for talk therapy or board-certified psychiatrists for diagnosis and medication management. This is available seven days a week - including evenings and weekends.

Care covers diverse mental conditions. This includes anxiety, depression, grief, job loss, and relationship issues. It also extends to minors aged 10 to 17. Therapists and psychiatrists can also offer ‘Well-Being Tools’ through the MDLIVE Health Coaching app. This helps track mood and sleep - guided meditation is also available.

How Much Does MDLIVE Cost?

The MDLIVE cost typically starts at $89 for the Urgent Care plan. The following are its plans to cater to various healthcare areas:

• Urgent Care: $0-$89
• Primary Care: $0 (available for select health insurance plans - when covered by the patient’s plan, ‘Wellness Screenings’ typically have a $0 copay; if a fee applies, the cost is displayed upfront)
• Mental Health: $0-$179 for talk therapy (follow-up appointments are $140 before insurance), $0-$299 for psychiatry (Follow-up appointments cost $159 before insurance)
• Dermatology: $0-$95

Not all insurance plans cover the services offered by the vendor.

Reviewers often describe MDLIVE's pricing as more affordable – particularly when compared with in-person visits. Insurance coverage bringing costs down to $0 for several services is especially appreciated. Some, however, note slight confusion around what their specific plan covers - since actual costs vary significantly depending on insurance and service type.

Disclaimer: The pricing is subject to change.

MDLIVE Integrations

The vendor has not provided any details regarding the software’s third-party integration.

How Does MDLIVE Work?

Here’s how to get started with the MDLIVE telemedicine software after its successful installation:

• Create a free user profile providing essential contact and medical history details
• Browse provider profiles to view their specializations, ratings, and bookmarked availability slots
• Check insurance eligibility and coverage for MDLIVE services under your existing insurance plan
• Look through service offerings like urgent care, primary care, and therapy, and schedule appointments as needed
• Use telehealth features like phone or video calls to connect with providers during scheduled slots
• Refill existing prescriptions or receive new ones electronically during consultations
• Access after-visit summaries, lab results, and medical records on the patient portal anytime

Who Is MDLIVE For?

MDLIVE is ideal for individuals, families, and employers, especially those seeking affordable and reliable virtual healthcare services. Its extensive nationwide network serves organizations of all sizes - from small businesses to enterprises. Key sectors include healthcare units like urgent care clinics, self-insured employers, brokers, and consultants.

MDLIVE Use Cases

Based on our analysis of MDLIVE software's current capabilities, we have identified key scenarios where this platform is a good fit for patients seeking care:

Patients Needing Round-The-Clock Access For Common Illnesses

Anyone dealing with a flu, sinus infection, pink eye, or similar non-emergency condition - outside of regular office hours - benefits from MDLIVE's Urgent Care service. It is available by phone or video 24/7/365. This includes nights and holidays. Board-certified doctors handle these visits without requiring an appointment. One reviewer described booking online and speaking with a doctor within 15 minutes after developing strep throat symptoms.

Patients Wanting To Manage Ongoing Conditions With Fewer Office Visits

People managing chronic conditions - such as type 2 diabetes, asthma, or high blood pressure - often need ongoing care. They can use MDLIVE's Primary Care service. It supports wellness screenings and routine care - instead of scheduling repeated in-person appointments. Patients can also see the same doctor for each visit. This builds continuity over time - similar to a regular primary care relationship. This setup works well for adults who want ongoing management of a condition without the logistics of an office visit every time.

Patients Seeking Mental Health At Their Convenience

Individuals dealing with mental health struggles - including anxiety, depression, work stress, and relationship issues - can schedule therapy or psychiatry appointments with a licensed provider. Evening and weekend availability is built in. Different therapy approaches, including CBT and mindfulness, are also available. This fits patients who don't want to wait weeks for an opening with a local provider - particularly those who prefer the privacy of getting care from home.

Patients Who Are Deaf Or Hard-Of-Hearing Needing Flexible Visits

MDLIVE offers live captioning and American Sign Language (ASL) to patients who are hard of hearing or deaf. It is accessible during primary care, mental health, and urgent care visits. The appointment can also be joined by a Communication Access Realtime Translation (CART) captioner or certified interpreter. They offer language translation in real time. For patients who would rather communicate via text, there is also a secure, HIPAA-compliant chat feature. This makes the platform accessible to patients who might otherwise face communication barriers in a standard telehealth visit. 

MDLIVE User Sentiments

Is MDLIVE Right For You?

MDLIVE suits individuals looking for accessible care in non-emergency medical and mental health care, as well as employers and health plans that want to offer virtual care as a benefit. It allows patients to bypass issues like distance and mobility concerns, while employers can use MDLIVE to help control healthcare costs and expand access for their workforce without forming an in-house virtual care capacity.

Customers like Toyota and Cigna Healthcare are among the users of the solution. It also complies with HIPAA regulations. Additionally, MDLIVE uses techniques like application timeouts and encryption to safeguard data. It is scalable as well, enabling businesses to increase virtual care services in response to patient demand. 

Still unsure if MDLIVE is the right choice for you? Call us at (661) 384-7070 and let our experienced team assist you in making an informed decision.