MDLive

Patients can meet with providers via private and secure video or phone calls. This can be done from anywhere, conducting virtual medical consultations. Providers can diagnose a patient’s symptoms, recommend treatment, and prescribe medication when medically appropriate. This virtual primary care removes geographical barriers for patients to access care.

MDLIVE has a large national network of board-certified and state-licensed providers - including doctors, pediatricians, dermatologists, psychiatrists, and therapists. Its doctors have an average of 15 years of experience. Patients can select a specific provider using available doctor profile information. For primary care, patients can also continue seeing the same doctor for subsequent appointments. This ensures continuity of care.

MDLIVE accepts most major insurance plans, though coverage varies by plan and service. Patients can sign in or create an account to determine whether their insurance is accepted. Then, they can view coverage, copay, and likely out-of-pocket costs. MDLIVE also displays pricing upfront when applicable, helping reduce unexpected charges. Patients can also use their HSA and FSA funds to pay out-of-pocket charges.

MDLIVE allows patients to choose a specific doctor and appointment date and time. Primary care patients can schedule visits with a board-certified doctor. Mental health appointments are scheduled in advance with a selected therapist or psychiatrist. Evening, weekend, and some same-day appointments are also available, subject to provider availability. Urgent Care is available 24/7/365.

This asynchronous urgent-care feature also enables patients to receive diagnosis and treatment for over 100 non-emergency conditions without a live video visit. Users complete an online questionnaire. Then, providers review responses and determine next steps. They can also send prescriptions if appropriate, usually within about an hour.

Prescriptions can be electronically sent by MDLIVE clinicians to the patient's preferred pharmacy. This only occurs when they determine that medication is required. Clinicians make all prescription decisions. Importantly, MDLIVE does not allow prescriptions for restricted medications or controlled substances. Altogether, this preserves clinician control over prescription choices while providing patients with easy access to essential drugs.

MDLIVE offers tools for well-being. These consist of CBT-based action plans, journaling, guided meditations, and integrated mood tracking. These activities can be assigned and tracked by providers on the same platform. This improves continuity between sessions and behavioral health monitoring. Additionally, it promotes consistent self-monitoring, which helps patients sustain their progress between sessions.