Last Updated Jan 22, 2026
Key Takeaways
Generated from the text of customer reviews
MDLIVE is a telehealth platform providing urgent care, primary care, mental health, and dermatology. It is widely recognized for its HIPAA-compliant virtual care. Users highlight provider quality, ease of use, and insurance accessibility, while noting support delays and mobile compatibility limitations. Recent updates include MDLIVE E-Treatment and Well-Being Tools.
Our Verdict
MDLIVE is a reliable choice for employers and health plans seeking a scalable telehealth benefit. Its per-member pricing model provides cost predictability and simplified vendor management for organizations managing large employee populations. We recommend it for mid-to-large organizations, though smaller practices may find the per-member structure less cost-effective given lower utilization volumes.
Overall Rating
Based on 2 users reviews
4
Rating Distribution
Positive
50%
Neutral
50%
Negative
0%
Starting Price
$0-89
MDLive Specifications
Appointment Management/Scheduling
e-Prescriptions
Lab Integration
Patient Portal
What Is MDLive?
MDLIVE is a leading telehealth platform that provides virtual mental health and medical care through its extensive network of board-certified doctors, licensed therapists, and other mental health professionals.
The platform offers various mental health services such as therapy, psychiatry, counseling, and medication management for a wide range of mental health conditions.
With quality assurance certifications, it aims to make quality healthcare accessible by removing location or time barriers and supporting an MDLIVE virtual doctor visit.
What Is MDLIVE Best For?
MDLIVE stands out for its wide range of mental health support and services. It is one of the few telehealth platforms that offers therapy and psychiatry in addition to primary care, dermatology, and urgent care.
However, it's important to note that MDLIVE doctors are not authorized to prescribe DEA-controlled substances.
Users can choose from licensed therapists and board-certified psychiatrists and schedule therapy sessions based on their preferences and insurance coverage. The platform is handy for those with difficulties accessing in-person care due to schedule conflicts, long wait times, or transportation issues.
How Much Does MDLIVE Cost?
MDLive pricing ranges from $0-$299 per provider a month. A breakdown is shown below:
- Urgent Care: $0-89
- Primary Care: $0 (available for select health insurance plans)
- Mental Health: $0-179 for talk therapy, $0-299 for psychiatry
- Dermatology: $0-95
Disclaimer: The pricing is subject to change.
MDLIVE Integrations
The vendor has not provided any details regarding the software’s third-party integration.
How Does MDLIVE Work?
Here’s how to get started with the MDLIVE telemedicine software after its successful installation:
- Create a free user profile providing essential contact and medical history details
- Browse provider profiles to view their specializations, ratings, and book-marked availability slots
- Check insurance eligibility and coverage for MDLIVE services under your existing insurance plan
- Look through service offerings like urgent care, primary care, and therapy, and schedule appointments as needed
- Use telehealth features like phone or video calls to connect with providers during scheduled slots
- Refill existing prescriptions or receive new ones electronically during consultations
- Access after-visit summaries, lab results, and medical records on the patient portal anytime
Who Is MDLIVE For?
MDLIVE is ideal for individuals, families, and employers seeking affordable and reliable virtual mental health services. Its extensive nationwide network serves organizations of all sizes, from small businesses to enterprises. Key sectors include healthcare units like urgent care clinics, corporations, and the government.
MDLIVE Use Cases
Based on our analysis of MDLIVE’s platform, features, and user feedback, we have identified key scenarios where MDLIVE is particularly well-suited for delivering virtual healthcare services:
Employers Building Affordable Employee Health Programs
Many companies want to offer a valuable, cost-effective healthcare benefit. MDLIVE fits this need perfectly. It acts as a first-line resource for common health issues. Employees can get care for seasonal illnesses, stress, and other concerns. This convenient access helps reduce absenteeism and supports overall well-being.
Health Plans Seeking To Expand Network Access
For insurance providers and health plans, MDLIVE acts as a force multiplier for their existing network. It effectively extends coverage by filling gaps in specialty care, particularly in behavioral health and dermatology. Plus, the tool provides an overflow solution for times when in-network PCPs have long wait times, thereby increasing member satisfaction and retention.
Entities Requiring A Turnkey Behavioral Health Solution
Prioritizing mental health is essential, but building a program from scratch is difficult. MDLIVE provides a comprehensive, ready-to-use solution. It combines both therapy and psychiatry in one compliant platform. This makes it simple to offer full-spectrum mental health support immediately.
Health Systems Managing Patient Triage And Follow-Up Care
Hospitals and clinics need to prioritize their resources. MDLIVE helps by managing patient flow more efficiently. It handles non-emergent cases that often clog waiting rooms. This approach frees up in-person staff to focus on more complex cases.
MDLIVE User Sentiments
Most Positive Sentiments | Least Positive Sentiments |
Ease of Use & Workflow 75% were Positive 10% were Negative 15% were Neutral/Mixed Users consistently praise MDLIVE’s intuitive platform for scheduling appointments, browsing providers, and completing telehealth visits smoothly. A user said: “Scheduling appointments and connecting with my doctor is seamless… very easy to navigate.” | Customer Support 15% were Positive 75% were Negative 10% were Neutral/Mixed Users frequently report slow or unresponsive support, with some cases unresolved or requiring multiple follow-ups. |
Provider Quality 75% were Positive 10% were Negative 15% were Neutral/Mixed Reviewers appreciate the professionalism, expertise, and responsiveness of MDLIVE doctors and therapists. | Technical Issues 20% were Positive 70% were Negative 10% were Neutral/Mixed Some users experienced connectivity issues, difficulty with video consultations, or glitches in mobile and web apps. A user stated: “Video kept freezing during my consultation, which was frustrating and disrupted the session.” |
Insurance & Accessibility 65% were Positive 20% were Negative 15% were Neutral/Mixed Many users value MDLIVE’s integration with insurance plans, making care more affordable and widely accessible. A user said: “It’s easy to check my coverage and the session cost was transparent before booking.” | Platform Limitations 10% were Positive 75% were Negative 15% were Neutral/Mixed Users noted that some features are restricted based on state regulations or device compatibility, limiting flexibility. |
Is MDLIVE Right For You?
Are you looking for a reliable and affordable alternative to scaling your services and reaching more patients without expanding physical infrastructure? MDLIVE allows you to quickly meet rising demands and treat patients anywhere, bypassing barriers like distance, mobility issues, or scheduling conflicts.
Security and HIPAA compliance are top priorities when sharing sensitive health information online. The right telehealth partner should offer bank-level data encryption in transit and at rest. They will also be transparent about their compliance protocols and risk management practices. Finding a vetted, experienced provider takes the guesswork out of ensuring privacy and safeguards.
Still unsure if it's the right choice for you? Call us at (661) 384-7070, and let our experienced team assist you in making an informed decision.
MDLive Features
Users can meet with providers via private and secure video or phone calls from anywhere, conducting virtual medical consultations. This virtual primary care removes geographical barriers to accessing care.
MDLIVE has a large national network of board-certified doctors, therapists, psychiatrists, and other specialists, ensuring users have a wide choice of providers.
Users can easily browse provider profiles and schedule appointments online at their convenience. This flexibility increases access to care.
MDLIVE offers an all-in-one telehealth platform for users to access services like urgent care, primary care, dermatology, therapy, and more in one place.
This asynchronous urgent-care feature enables patients to receive diagnosis and treatment for over 100 nonemergency conditions without a live video visit. Users complete an online questionnaire, and providers review responses, determine next steps, and send prescriptions if appropriate, usually within about an hour.
If an MDLIVE clinician deems medication necessary, they can electronically send prescriptions to the patient’s chosen pharmacy. Prescription decisions rest solely with clinicians, and MDLIVE does not permit controlled-substance or restricted-medication prescriptions.
MDLIVE’s Well-Being Tools include integrated mood tracking, journaling, guided meditations, and CBT-based action plans. Providers can assign and monitor these activities within the same platform, enhancing behavioral-health monitoring and continuity between sessions.
