Netsmart EHR Software

Netsmart EHR

56 Review(s)

Overview

Netsmart EHR is a comprehensive solution for behavioral health and human services organizations. Although the software is well suited for larger organizations, it brings precision to healthcare delivery, ensuring a superior level of efficiency and compassionate care.

Overall Rating

Based on 56 users reviews

3.6

Rating Distribution

Positive

61%

Neutral

34%

Negative

5%

Starting Price
Custom

Netsmart EHR Specifications

Appointment Management/Scheduling

e-Prescriptions

Lab Integration

Patient Portal

View All Specifications

What Is Netsmart EHR?

Overview

Netsmart's Electronic Health Record (EHR) software is designed to meet the needs of human services and post-acute care providers. It offers workflows and functionality purpose-built for these medical settings, allowing them to track services efficiently and measure outcomes. The platform also provides broader connectivity to the entire healthcare ecosystem, helping providers navigate changing value-based care models with solutions and services that make person-centered care a reality.

Netsmart's mobile EHR technology further allows organizations to document care anywhere, anytime, with or without internet connectivity. Additionally, the vendor's public health EHR interface bridges gaps in information and supports advanced connectivity to eliminate manual processes in healthcare spaces.

What Is Netsmart EHR Best For?

Put briefly, Netsmart makes for an ideal EHR solution for organizations looking to provide person-centered care. Practices can increase efficiency through an ambitious orientation of care team members that is hard to pull off with most digital medical record options available.

Netsmart Pricing

Netsmart EHR comes in various plans and prices to meet the needs of different healthcare providers for care delivery, with tariffs not available publicly. Generally, the subscription costs for different tiered vendor solutions vary depending on the size of your practice, the features you need, and other factors.

To obtain the latest default and custom Netsmart pricing configured for your practice, contact us right away!

Netsmart EHR Integrations

The vendor has not provided any information regarding its third-party integration.

How Does Netsmart EHR Work?

Getting started with the system is easy. Here are the steps a new user would typically take to start working on Netsmart EHR post-implementation:

  • Log in to your account, and following the login, take some time to learn the system's ropes hands-on
  • Capture patient demographics and insurance information, including their vital records, and manage appointments with an integrated calendar
  • Utilize customizable templates and standardized formats to document patient encounters and clinical notes
  • Prescribe medications electronically, check for drug interactions, and send prescriptions directly to pharmacies
  • Generate and submit insurance claims, track payments, and manage billing processes for optimized revenue
  • Enable patients to access their health records and lab results and communicate securely with providers online
  • Use built-in tools to generate reports on patient outcomes, operational efficiency, and financial performance
  • Ensure HIPAA compliance with potent security measures, encryption, access controls, and audit trails
  • Achieve interoperability with other health information systems and use APIs to connect with third-party applications
Schedule a Netsmart demo to get detailed insights on the capabilities of Netsmart EHR.

Who Is Netsmart EMR For?

Netsmart EHR is purpose-built for both general medical (hospital and clinical) and specialty ward deployments, including:

  • Physicians
  • Nurses
  • Mental health professionals
  • Social workers
  • Home health care providers
  • Hospice care providers
  • Public health organizations
  • Rehabilitation centers

Is Netsmart EHR Right For You?

Netsmart is the right EHR choice for medical practices that require a comprehensive solution for managing patient records, tracking services, and measuring outcomes. The vendor's services are geared to enable smooth patient data collection and support whole-person care. If these requirements meet your practice needs, then the subscription comes highly recommended.

Alternatively, you can contact our friendly customer service team at (661) 384-7070 to learn exactly how Netsmart EHR could work for your facility.

Netsmart EHR Use Cases

Based on user reviews, feature analysis, and Netsmart’s core capabilities, here are practical scenarios in which the platform delivers strong value. Each use case identifies what kinds of organizations benefit most, and why.

  • Cross-device Compatibility And Dashboard Simplicity
    Users frequently praise that Netsmart works well across devices (tablets, phones, desktops) and has a dashboard “well organized” so they see all necessary info on one screen. This feature is strongly helpful when staff move between clinic, home visits, and field work, and need quick access without relearning layouts
  • Robust Reporting And Analytics
    Many reviews emphasize that Netsmart’s analytics tools are powerful — users say they can pull up real-time data, benchmark performance, track clinical, financial and operational metrics. This makes it especially useful in organizations that must measure outcomes, meet regulatory requirements, or monitor program effectiveness
  • Mobile / Offline Documentation And Field Use
    The mobile/field-capable documentation, including offline mode, is specifically called out — clinicians can document care even without stable internet. Then data syncs automatically once reconnected. This use case is critical for remote service delivery, home health care, outreach, or offsite work
  • Mobile Dispatch And Caregiver Routing
    Feature like “Mobile Dispatch / CareRouter” is used to assign caregivers based on proximity, route optimization, and response to requests/crises. This is highly valued where care providers must respond quickly in the field, reducing travel time and ensuring timely service

Netsmart EHR User Sentiments

Most Positive Sentiments

Least Positive Sentiments

User Interface And Cross-Device Compatibility

Charting Module And Navigation

  • 30% were Positive
  • 15% were Negative
  • 55% were Neutral/Mixed
  • 5% were Positive
  • 20-25% were Negative
  • 70-75% were Neutral/Mixed

Users like the dashboard layout, smooth navigation, and ability to use it across devices (including Android). They often highlight that much of the needed information is visible on one screen.

Users frequently complain that charting feels disconnected, requiring too much back-and-forth between charts, schedules, and the homepage. This was a common pain point among critical reviews.

Reporting And Analytics / Documentation

Cost And Value For Money

  • 25% were Positive
  • 5-10% were Negative
  • 65-70% were Neutral/Mixed
  • 15% were Positive
  • 10-15% were Negative
  • 70-80% were Neutral/Mixed

Reviewers appreciate its treatment coordination, data sharing, and color-coded tabs, which allow them to track outcomes and access data effectively.

Some users find the software expensive relative to its competitors, especially since no trial run is available. Concerns about affordability are common among smaller practices.

Customer Support And Training Resources

Customization And Fit For Smaller Organizations

  • 15-20% were Positive
  • 15-20% were Negative
  • 60-70% were Neutral/Mixed
  • 5-10% were Positive
  • 15-20% were Negative
  • 70-80% were Neutral/Mixed

Some users mention responsive support and decent documentation. However, training resources are sometimes described as lacking.

Customization is seen as overly complex, making it less adaptable for smaller practices. Many reviewers felt it was better suited for larger healthcare organizations.

Netsmart EHR Features

Netsmart EHR provides workflows and functionality designed for human services and post-acute care providers. This allows medical practices to efficiently track services and measure outcomes while providing broader connectivity to the entire healthcare ecosystem.

See How It Works

The program's integrated care platform provides access to client records at the point of care, with or without internet connectivity, making care possible in every context, tech-equipped or otherwise.

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Netsmart's hospice EHR software simplifies clinical workflows, reduces documentation time, and facilitates Interdisciplinary Group (IDG) collaboration for person-centered, value-based care.

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The platform's associated mobile EHR technology allows healthcare organizations to document care remotely—even when not connected to the internet.

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Netsmart's public health EHR solution bridges information gaps and supports advanced connectivity to eliminate silos between multiple community mental health centers and organizations.

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The platform enables cohesive case management by allowing users to juggle multiple clinical and administrative responsibilities. It comprises tools for tracking client progress, managing budgets, and storing documentation, which allow caseworkers to stay more coordinated.

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Pros And Cons of Netsmart EHR

Pros

  • The platform meets the HIPAA regulatory benchmark

  • Enables patient-physician facility interactions in domestic settings via Home-Care EHR

  • Android app provides for greater EHR accessibility and multi-device operability

  • Round-the-Clock e-Ticket and Phone Assistance

Cons

  • More suitable for larger healthcare settings

  • Medical specialties coverage is not expansive

Netsmart EHR Reviews

Total 56 reviews

3.6

All reviews are from verified customers

Rating Distribution

5

Stars

27%

4

Stars

34%

3

Stars

20%

2

Stars

14%

1

Stars

5%

Share your experience

RT

Ruby T.

Hospital & Healthcare, 51-200 employees

3.0
March 2023

Easy to navigate

Pros

Netsmart is extremely simple to use! The dashboard is well-organized and contains all the information I need within a single screen. Navigation is smooth as well and the entire system can be explored with just a mouse click. I really appreciate the automatic reminders that remind me of deadlines and timetables that I might otherwise overlook. The calendar app itself is very modern and simple to read. It contains all the details of every department and their upcoming as well as completed visits.

Cons

The Charting module feels disconnected from the rest of the software, which is quite frustrating to be honest. It feels like it was neglected during development as there are some inherent issues that even the excellent customer service hasn’t been able to solve. It is difficult to get in and out of charts, or move to schedules from charts, and there is a lot of back and forth to the homepage for simple tasks. This makes finding information quite difficult and oftentimes impossible to do unless I restart the system and do it all over again.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

7

RH

Robert H.

New Pennsylvania Clinic, PA, 11-15 employees

4.0
February 2023

Recommended for mobile physicians

Pros

I’m a diehard Android fan-physician, and for reasons that are quite obvious to someone like me (I travel cross-borders, and so I need device/platform flexibility), I don’t have much use for the Apple device ecosystem. Since 2018, I was searching for a mobile EHR that worked well on Android. And after several trials with other vendors, I’m glad I ended up subscribing to Netsmart. The no-nonsense application interface, which makes patient data-keeping easy is also great!

Cons

It would’ve been super if the provider had offered a trial run on the software because it is a bit high on the cost (especially when compared with my previous subscriptions). All I got during onboarding was the demo.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

TM

Toby M.

Hospital & Health Care, 11-50 employees

4.0
December 2022

Helpful for patient charts

Pros

Netsmart is very simple to use. I was quickly able to get a grip and start using the software with the least amount of training. If I have any problems, customer service provides me with clear instructions, which I can simply follow with this software. It also neatly arranged our patients charts. I keep the system available to all staff which has been quite beneficial. There is no need for an IT department in our hospital anymore. I love that it works on any device I have at hand since there are no hardware requirements or limitations.

Cons

I really like it that Netsmart can work completely offline in case we are in a field with spotty internet connection. But the switching between offline and online modes can be laggy and glitchy at times. There are occasions when sessions time out and the page returns to the login screen without saving my work. This becomes very frustrating at times. Thankfully, customer support team is very responsive and caring when it comes to their clients, I hope that they fix this issue soon as I’d love to keep using Netsmart.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

7

Frequently Asked Questions

Yes, Netsmart EHR is a cloud-based medical solution designed for implementation in the healthcare industry.

The cost varies according to your chosen features and clinical practice workflow requirements. To obtain exact subscription costs customized for your medical setting, please get in touch with our customer representatives.

Netsmart software is used/referred to interchangeably as an EMR and EHR solution.

Netsmart EHR provides a state-of-the-art API interface experience via its CareConnect feature offering.

The main support options include phone and email chat outreach and online resources like FAQs, video tutorials, and guides.