Last Updated Sep 25, 2025
Overview
Netsmart EHR is a comprehensive solution for behavioral health and human services organizations. Although the software is well suited for larger organizations, it brings precision to healthcare delivery, ensuring a superior level of efficiency and compassionate care.
Overall Rating
Based on 56 users reviews
3.6
Rating Distribution
Positive
61%
Neutral
34%
Negative
5%
Starting Price
Custom
What Is Netsmart EHR?
Overview
Netsmart's Electronic Health Record (EHR) software is designed to meet the needs of human services and post-acute care providers. It offers workflows and functionality purpose-built for these medical settings, allowing them to track services efficiently and measure outcomes. The platform also provides broader connectivity to the entire healthcare ecosystem, helping providers navigate changing value-based care models with solutions and services that make person-centered care a reality.
Netsmart's mobile EHR technology further allows organizations to document care anywhere, anytime, with or without internet connectivity. Additionally, the vendor's public health EHR interface bridges gaps in information and supports advanced connectivity to eliminate manual processes in healthcare spaces.
What Is Netsmart EHR Best For?
Put briefly, Netsmart makes for an ideal EHR solution for organizations looking to provide person-centered care. Practices can increase efficiency through an ambitious orientation of care team members that is hard to pull off with most digital medical record options available.
Netsmart Pricing
Netsmart EHR comes in various plans and prices to meet the needs of different healthcare providers for care delivery, with tariffs not available publicly. Generally, the subscription costs for different tiered vendor solutions vary depending on the size of your practice, the features you need, and other factors.
Netsmart EHR Integrations
The vendor has not provided any information regarding its third-party integration.
How Does Netsmart EHR Work?
Getting started with the system is easy. Here are the steps a new user would typically take to start working on Netsmart EHR post-implementation:
- Log in to your account, and following the login, take some time to learn the system's ropes hands-on
- Capture patient demographics and insurance information, including their vital records, and manage appointments with an integrated calendar
- Utilize customizable templates and standardized formats to document patient encounters and clinical notes
- Prescribe medications electronically, check for drug interactions, and send prescriptions directly to pharmacies
- Generate and submit insurance claims, track payments, and manage billing processes for optimized revenue
- Enable patients to access their health records and lab results and communicate securely with providers online
- Use built-in tools to generate reports on patient outcomes, operational efficiency, and financial performance
- Ensure HIPAA compliance with potent security measures, encryption, access controls, and audit trails
- Achieve interoperability with other health information systems and use APIs to connect with third-party applications
Who Is Netsmart EMR For?
Netsmart EHR is purpose-built for both general medical (hospital and clinical) and specialty ward deployments, including:
- Physicians
- Nurses
- Mental health professionals
- Social workers
- Home health care providers
- Hospice care providers
- Public health organizations
- Rehabilitation centers
Is Netsmart EHR Right For You?
Netsmart is the right EHR choice for medical practices that require a comprehensive solution for managing patient records, tracking services, and measuring outcomes. The vendor's services are geared to enable smooth patient data collection and support whole-person care. If these requirements meet your practice needs, then the subscription comes highly recommended.
Alternatively, you can contact our friendly customer service team at (661) 384-7070 to learn exactly how Netsmart EHR could work for your facility.
Netsmart EHR Use Cases
Based on user reviews, feature analysis, and Netsmart’s core capabilities, here are practical scenarios in which the platform delivers strong value. Each use case identifies what kinds of organizations benefit most, and why.
- Cross-device Compatibility And Dashboard Simplicity
Users frequently praise that Netsmart works well across devices (tablets, phones, desktops) and has a dashboard “well organized” so they see all necessary info on one screen. This feature is strongly helpful when staff move between clinic, home visits, and field work, and need quick access without relearning layouts - Robust Reporting And Analytics
Many reviews emphasize that Netsmart’s analytics tools are powerful — users say they can pull up real-time data, benchmark performance, track clinical, financial and operational metrics. This makes it especially useful in organizations that must measure outcomes, meet regulatory requirements, or monitor program effectiveness - Mobile / Offline Documentation And Field Use
The mobile/field-capable documentation, including offline mode, is specifically called out — clinicians can document care even without stable internet. Then data syncs automatically once reconnected. This use case is critical for remote service delivery, home health care, outreach, or offsite work - Mobile Dispatch And Caregiver Routing
Feature like “Mobile Dispatch / CareRouter” is used to assign caregivers based on proximity, route optimization, and response to requests/crises. This is highly valued where care providers must respond quickly in the field, reducing travel time and ensuring timely service
Netsmart EHR User Sentiments
Most Positive Sentiments | Least Positive Sentiments |
User Interface And Cross-Device Compatibility | Charting Module And Navigation |
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Users like the dashboard layout, smooth navigation, and ability to use it across devices (including Android). They often highlight that much of the needed information is visible on one screen. | Users frequently complain that charting feels disconnected, requiring too much back-and-forth between charts, schedules, and the homepage. This was a common pain point among critical reviews. |
Reporting And Analytics / Documentation | Cost And Value For Money |
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Reviewers appreciate its treatment coordination, data sharing, and color-coded tabs, which allow them to track outcomes and access data effectively. | Some users find the software expensive relative to its competitors, especially since no trial run is available. Concerns about affordability are common among smaller practices. |
Customer Support And Training Resources | Customization And Fit For Smaller Organizations |
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Some users mention responsive support and decent documentation. However, training resources are sometimes described as lacking. | Customization is seen as overly complex, making it less adaptable for smaller practices. Many reviewers felt it was better suited for larger healthcare organizations. |
