Platinum System Software

Fully supported out practice for 5+ years

Pros

Using everything in one place made my life easier, although it wasn't flawless. I appreciated not needing multiple monitors or windows.

Cons

I found the billing percentage to be quite steep, and the follow-up service left much to be desired. Dealing with tech support, which was based in Barbados, sometimes posed communication challenges.

Platinum System keeps our office organized

Pros

Platinum is my go-to for keeping our office organized and efficient. I can access all patient information easily, which helps me assist them better.

Cons

In my opinion, Platinum should expand its digital capabilities within the office. Introducing fillable forms would greatly enhance its utility.

Not Recommended

Pros

Integrating with Review Wave allowed us to schedule online appointments, which was a useful feature.

Cons

The fact that Platinum isn't cloud-based, which made our tasks incredibly challenging, is simply absurd. It had numerous technical glitches and lacked efficient customer service. I wouldn't recommend it.

Customer Support is Unmatchable

Pros

Managing schedules and patient accounts digitally is effortless with Platinum Systems. It's crucial for our tech-savvy office, and the customer support is superb.

Cons

I genuinely have no complaints about this software, except for the fact that our office heavily relies on it for smooth operations. Any disruptions to its functionality put us in a difficult position.

A leap well taken

Pros

This software simplified our workflow significantly. Having all patient information accessible in one place with fewer steps is a game-changer compared to other chiropractic office software.

Cons

One of the biggest drawbacks for users transitioning from other software is the outdated appearance and style of the screens. Despite its excellent functionality, the interface feels antiquated and overwhelming due to the absence of modern features like varied fonts, tabs, and color schemes.

Great system

Pros

Navigating Platinum is a breeze. I appreciate how it helps me track patient visits and manage accounts efficiently, especially the end-of-day visit notifications.

Cons

I am not a fan of the process for entering EOBs; it could be streamlined. Also, the layout of the day sheets feels overly cluttered and could benefit from simplification. Just focusing on the essentials would suffice.

Positive review from a chiropractic office

Pros

I have found the automation to be great and the system very easy to use. Learning how to use it was a breeze. The other companies I work with that also use Platinum and need to connect with different applications have expressed satisfaction with our partnership.

Cons

Our experience with the billing department was problematic. We encountered several billing errors that we are still paying for. Many claims were billed inaccurately and we only discovered the mistakes too late to make proper corrections. The financial impact was significant. We have since hired a new billing company but they are still finding errors such as incorrect insurance information and addresses. However customer service has improved. We had difficulty with Platinum's lack of accountability for the mistakes but the situation appears to be improving.

Consistency is Key

Pros

Every office I have interned at, across various locations, relies on Platinum. It's the mark of quality care and community impact in healthcare offices.

Cons

Integration with Apple products would be a fantastic addition.

Work Horse

Pros

The calling module has been a lifesaver for our busy office. It ensures our workflow stays smooth without needing extra help.

Cons

While the reports are not the most user-friendly initially, once you understand how to navigate them, it becomes easier. The support team is always helpful in guiding us through running and saving reports for future reference.

Platinum System Review

Pros

Its ability to handle high volumes and the convenient use of the space bar and tab key make managing the system easier.

Cons

There are several straightforward updates that could vastly improve the system's usability and functionality. For instance, the inability to copy and paste stop managers is a major inconvenience.