Total 102 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

38%

4

Stars

49%

3

Stars

12%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

N

Nevada

Leisure Travel & Tourism, 11-50 employees

More than a year

5.0
November 2019

Makes Tracking Hours Easy!

Pros

I'm really impressed by the capability to group tasks and projects into different categories. We utilize these groups to break down each project according to different organizational entities. This makes it easy to track the hours dedicated to each group and identify which one consumes most of my time. Another highly valuable feature for me is the workload report, which allows me to quickly assess the number of projects I have within a specific time frame. For instance, in the next three weeks, I have a total of 29 projects to work on.

Cons

The Timeline feature is the only aspect that poses any issues for me. While the information it provides is useful, I find the task dragging capability too sensitive. However, this could also be due to my own user error.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

J

Jeffrey

Accounting, 1-10 employees

Less than a year

4.0
November 2019

Finally - easy drag-n-drop Gantt charts for multi-project management

Pros

I searched a lot for software that would cater to the needs of a fast-paced consulting firm with remote employees which provides an easy overview of project progress and allow quick adjustments to timelines based on quick discussions with team members. Well my search ended on 5pm.

Cons

It would be great to have a few more customizable fields for more detailed sorting. Additionally, improved handling of non-project tasks would be beneficial. Lastly, having a CRM component would be a cool addition.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

J

John

Marketing and Advertising, 1-10 employees

More than a year

4.0
November 2019

Good for managing several different projects

Pros

The two benefits are, it is easy to organize projects and tasks for various departments within our marketing team.

Cons

Sometimes, using the search function can be challenging, and I occasionally accidentally have the "all users" view selected.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

More than a year

4.0
July 2019

Swiss army knife that does much, excels at few

Pros

It's relatively simple to use, although many features are not personally applicable to my needs.

Cons

At times, the software slows down and some features are not very intuitive.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

T

Timothy

Education Management, 51-100 employees

Less than a year

4.0
April 2019

Great!

Pros

I absolutely love it! It serves its purpose perfectly, with its simple and well-designed interface.

Cons

It would be great to see some updates to the software. Other than that, I have no complaints.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

J

Jaros?aw

Education Management, 11-50 employees

Less than a year

4.0
April 2019

It doesn't take much to improve

Pros

The option of organizing of everything within the tab system is something I love, and the fact that the search box remains easily accessible at the top of the page, regardless of other functionalities I choose to use in the meantime.

Cons

The software has a outdated appearance, which makes it less comprehensible to me. However, I imagine the new beta interface is specifically designed to address this issue. Additionally, the report feature doesn't allow for viewing only a few selected projects as it's either all projects or just one.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

E

Eric

Plastics, 1-10 employees

More than a year

5.0
March 2019

Organization

Pros

This software provides a centralized location for me and my clients to store all conversations and files related to our projects. If there are any questions, it is easy to refer back and review previous discussions or access relevant files. As a small company interacting with numerous individuals from larger organizations, it greatly helps in keeping everything organized and on schedule.

Cons

Personally, I haven't encountered any issues with the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

More than a year

5.0
March 2019

Nice system to manage tasks and simple project, good value

Pros

It's a reliable project management software for handling simple projects, tasks and tickets.

Cons

The software lacks task dependency handling and doesn't support agile project processes. Additionally, the mobile app is not very impressive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

M

Mark

Publishing, 11-50 employees

More than a year

5.0
March 2019

Works Great

Pros

5pm is excellent for keeping our team on track and managing deadlines. We have never encountered any issues with the software. It does exactly what we need it to do; internally manage projects. Keep up the great work!

Cons

It could be a bit more affordable for the value it provides.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

More than a year

5.0
March 2019

Organization is Key

Pros

The precise time tracking capability of 5pm is a game-changer! I am thrilled that I can leave notes in project tasks and make adjustments whenever necessary. My productivity levels have skyrocketed!

Cons

The only drawback I can think of is the software's design. It feels very outdated and old-fashioned. It would be fantastic if it could be updated to have a more visually appealing interface.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jenn

Marketing and Advertising, 11-50 employees

More than a year

5.0
March 2019

Great Task Management for Teams

Pros

After using 5PM for a considerable period, I really like how convenient it is to provide my team with everything they need in a single platform. I can easily set deadlines, assign tasks and even communicate with my team directly from the interface. I also like that the WYSIWYG interface is continuously improving, allowing me to swiftly create bulleted lists, copy and paste formatted content and add links to external sources.

Cons

Occasionally, when dealing with a substantial number of projects (such as hundreds), the system can experience some slowness. However, there are ways to optimize its performance, and the support team is always prompt in addressing any issues.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

R

Ren

E-Learning, 500+ employees

More than a year

4.0
March 2019

make team management easy and smooth

Pros

5pm is priceless to my team as it allows us to easily track our work progress, which can help us in making future decisions regarding time and budget.

Cons

There are times when the organization is not as easy as it should be and I believe 5pm can make improvements in this department. Also having additional categories would be helpful.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

K

Krista

Education Management, 500+ employees

Less than a year

4.0
March 2019

Great Way to Communicate

Pros

Being able to have all our projects in one place and track their progress is a great advantage.

Cons

I believe it would be beneficial for the institution to have a convenient link in the SSO system for easier access to 5PM.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

AP

Andrian Paul

Broadcast Media, 51-100 employees

Less than a year

5.0
March 2019

easy to handle

Pros

It simplifies and streamlines my work, making it faster and providing easy access to reports.

Cons

There are times when the software takes longer to load, possibly because it's resource-intensive.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
March 2019

Excellent project management software for the price

Pros

It's completely intuitive, and the pricing is reasonable.

Cons

Some of the notification capabilities and software integrations are too simplistic and not suitable for complex workflows.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Not Specified, 101-500 employees

More than a year

3.0
March 2019

Overall, pretty good experience

Pros

5pm is user-friendly and easy to learn on your own. I just wish my company would use it more often.

Cons

During the initial rollout, our company may not have fully understood the abilities of 5PM, which has made it more difficult to use than it should be. We have a diverse workforce, and different demographics struggle with self-teaching and using various functions in the software. This isn't a fault of 5PM, but I wanted to provide this feedback.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

P

Pantelis

Internet, 1-10 employees

More than a year

5.0
February 2019

Excellent Software - I have been using it since its start

Pros

The ease of use is fantastic. It opens everything in a new window which saves time.

Cons

Currently, there isn't anything I dislike. Whenever we encounter any issues, we instantly report them to the 5pm team, and they take immediate action to address them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

Less than a year

3.0
February 2019

Could be better

Pros

With 5pm now it is easy to communicate with others and keep them updated on the project's progress.

Cons

It often operates slowly and has outdated functionality.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

6

B

Butch

Machinery, 11-50 employees

More than a year

5.0
February 2019

The Best Project Organizer Available

Pros

Highly intuitive and accessible which makes it easy to use.

Cons

The appearance is a bit outdated, but considering its purpose aesthetics are not a top priority.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Josh

Printing, 11-50 employees

Less than a year

3.0
February 2019

It does a lot of what you need out of productivity software but doesn't do a lot of it very well

Pros

It looks like it offer functionality for most general requirements. You can create tasks, assign individuals, and more.

Cons

The user interface feels cluttered, unattractive and unintuitive. It would greatly benefit from a redesign. Also it's possible that 5pm has more functionality than I have acknowledged, but I'm not willing to spend significant time searching for hidden features or trying to decipher the distinction between a task and an activity. If I can't log in and figure it out within a minute, it becomes cumbersome.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6