
Accelo Reviews
Total 90 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars36%
3
Stars3%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marissa
Marketing and Advertising, 11-50 employees
Less than 6 Months
“Brilliant
Pros
Being able to set budgets and due dates for each task and monitor project progress is invaluable.
Cons
Limiting task assignments to only one person is a drawback.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Ellen
Computer Software, 11-50 employees
More than a year
“quotes to contracts to projects done seamlessly
Pros
Accelo offers a fully-fledged CRM for effective lead management through the quotation process. It provides insights into time and activity at work integrates seamlessly with email VoIP and Salesforce and offers a consolidated view of information flow across the system.
Cons
I cant think of anything significant that needs changing.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Amel
Marketing and Advertising, 1-10 employees
Less than a year
“Teamwork and report
Pros
Its a fantastic tool for team collaboration time logging and project tracking providing insights into project progress and team activities.
Cons
Getting started with Accelo isnt straightforward. Tracking time accurately requires caution and the reports arent very user-friendly. Unfortunately not being able to generate reports in PDF format adds to the inconvenience. Additionally specifying exact times for each task can be unrealistic especially when multitasking.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Collin
Internet, 11-50 employees
More than a year
“Great Project Management Software
Pros
I appreciate the quoting function and customer tracking/ticketing capabilities of this product. Its versatile allowing tracking of various aspects and synchronizing with Gmail for convenient scheduling and project management.
Cons
Initially I found this product challenging to navigate. However with daily use and dedicated learning time it becomes an excellent tool.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Adam
Marketing and Advertising, 1-10 employees
Less than 6 Months
“Great CRM
Pros
Accelo is easy to use and set up allowing us to manage clients their assets and work efficiently whether its a one-time project or ongoing tasks.
Cons
Some setup items are not as intuitive as Id prefer but the support team promptly addresses our concerns.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Not Specified, 1-10 employees
Less than 6 Months
“A great tool for motivated ones
Pros
Accelo offers robust features that can be customized to suit various needs. It has immense potential to enhance business growth functioning as a CRM project management tool and invoicing platform.
Cons
If you decide to invest in Accelo be prepared to exercise patience. Its quite intricate and not very intuitive if youre setting it up solo. Additionally the visual design leaves something to be desired.
Rating Distribution
Ease of use
5
Value for money
10
Customer Support
8
Functionality
8
Granville
Information Technology and Services, 1-10 employees
Less than 6 Months
“Accelo is one of the best out there
Pros
This software is packed with features notably aiding us in managing our entire sales cycle from contacts and lead tracking to project planning and automated billing. The client portal feature is particularly impressive enabling client collaboration quote acceptance and invoice viewing.
Cons
Its frustrating that customer support comes at an extra cost.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
3
Functionality
10
Christine
Architecture & Planning, 1-10 employees
“Product Analyzer
Pros
I was impressed by the analytics provided by this product during my clients software selection process. Accelo proved to be a perfect fit for handling their project management needs even during my limited testing time due to other commitments.
Cons
While I usually adapt quickly to new software I faced a significant learning curve with Accelo. Once I overcame it using the software became smooth sailing.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 101-500 employees
More than a year
“THE Project Management Tool to Use
Pros
Creating new projects with saved templates is quick and effortless in Accelo. The Gantt chart view simplifies timeline adjustments and features like task alerts and task dashboards enhance task management efficiency.
Cons
The schedule view lacks utility in its current state. It only displays the hours of work for a given day if a time is set for the task and it allocates time incorrectly when tasks span multiple days. Moreover theres a critical issue with project schedules that can lead to confusion and disruptions if not managed properly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Magnus
Information Technology and Services, 1-10 employees
Less than 6 Months
“A Huge Accelerator for Our Business
Pros
The Client Portal feature in Accelo is invaluable for managing customer tickets and requests efficiently especially in our service-oriented business with numerous clients and systems to handle.
Cons
My only frustration with the platform is that we havent allocated enough time internally for the implementation process. However were committed to gradually unleashing the full potential of this powerful CRM in the coming weeks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Megan
Marketing and Advertising, 1-10 employees
Less than a year
“Good - not great
Pros
Accelo offers a plethora of features allowing detailed task and milestone customization.
Cons
Accelos interface can be quite confusing. Although there are informative videos available they tend to be lengthy dull and complex.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Kevin
Computer Software, 1-10 employees
More than a year
“Visibility is the key
Pros
Accelo enables easy tracking of activity across various revenue streams facilitating better insight into profitability per employee and per contract/project/ticket.
Cons
While Accelo shows promise in Adaptive Project Management it may not be the best fit for software consultancies. However I believe the Accelo team will continue to listen to feedback and improve the platform rapidly.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Nicole
Human Resources, 1-10 employees
Less than a year
“Amazing and easy
Pros
Accelos accessibility allows me to use it seamlessly anytime anywhere with just a login.
Cons
Accelo offers numerous options for creating tasks tickets and items which can be overwhelming initially. It takes time to understand the differences between each option.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ian
Information Technology and Services, 51-100 employees
Less than 6 Months
“Accello
Pros
Accelos robust ticket system and automated email notifications streamline project management particularly for tasks involving multiple collaborators.
Cons
Some buttons and functions lack clear explanations and filtering tickets can be overwhelming due to the multitude of options. Additionally certain drop-down menus close quickly causing frustration.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Kajal
Accounting, 101-500 employees
Less than a year
“Its good and eficient
Pros
Accelos ease of use and centralized platform simplify workflow management.
Cons
Although there are many features Id like to utilize I struggle to understand how to use them effectively.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Lisa
Accounting, 51-100 employees
Less than 6 Months
“Accelo Review
Pros
While initially a bit confusing Accelos streamlined modules and easy navigation make it user-friendly once youre familiar with it.
Cons
The system occasionally experiences slowdowns or hangs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrew
Marketing and Advertising, 11-50 employees
Less than 6 Months
“Accelo Project Mgmt Review
Pros
Accelo is efficient and intuitive keeping us on track with effective timers.
Cons
Relocating tasks can be challenging due to the multitude of screens making it feel repetitive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Randy
Marketing and Advertising, 11-50 employees
More than a year
“Accelo Helps Our Digital Marketing Agency Stay Accurate and Efficient
Pros
Accelo proves invaluable for our marketing agency aiding in retainer management budget tracking website project management and ticket handling ensuring projects are completed on time and within budget.
Cons
The CRM component of Accelo is perhaps its weakest aspect currently.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Shawna
Not Specified, 51-100 employees
More than a year
“Cloud based, Sales / revenue / time / expense tracking tool - good for a small company
Pros
Accelo serves our company well for sales tracking and project/task management providing a centralized platform for efficient organization.
Cons
When someone is removed from the system they are completely deleted including any associated efforts.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Anonymous
Not Specified, 11-50 employees
More than a year
“Wildly underrated email integration and excellent business process automation
Pros
Accelos email integration and automation capabilities are impressive allowing for seamless communication capture and process automation ultimately enhancing productivity and minimizing errors.
Cons
Accelo primarily targets agencies and service-based companies which may not align perfectly with the needs of our Electronics Manufacturing company. However weve managed to customize it to suit our requirements to some extent.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10