Total 622 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

24%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

NG
Nicholas G

Transportation/Trucking/Railroad, 500+ employees

More than a year

5.0

Wonderful project management tool, with great capabilities that make collaboration easy.

Pros

Airtable boasts a brilliant client interface, providing clear sections for work activities, charts, and messages. It offers great versatility, effectively managing both groups and individual organization goals and deadlines. The platform's flexibility and multifunctionality are praised, particularly for tasks such as tracking projects, team collaboration, and storing and backing up employee data.

Cons

Airtable is visually and practically impressive; however, automation is somewhat clumsy. A fixed-price version for self-installation would be ideal to avoid potential rising costs with monthly payments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Alexandra

Information Technology and Services, 11-50 employees

More than a year

5.0

Love AT!!!

Pros

Often referred to as "Excel on steroids," Airtable is essentially a compilation of tables and bases resembling sheets and workbooks, but with unprecedented customization and automation capabilities. The Interface view has revolutionized operational methods, and the forms are extensively used internally and for clients, making it an overall amazing tool.

Cons

The interface could be more feature-rich, and cross-base syncing is anticipated. Some popular community forum features are yet to be implemented, causing frustration.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

H
Heather

Entertainment, 101-500 employees

Less than a year

5.0

Wonderful Collaboration Tool

Pros

The customizability and collaboration features of Airtable are lauded, serving various purposes from project tracking to managing partner information and maintaining an internal event calendar.

Cons

The learning curve exists but is not overly challenging, depending on your usage plans for Airtable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

R
Renae

Non-Profit Organization Management, 11-50 employees

More than a year

5.0

Airtable a user friendly augment to our metrics

Pros

It's easy to use and delegate to others, making it a user-friendly tool for efficient collaboration.

Cons

Automations may require frequent updates and integration time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

K
Kenneth

Education Management, 51-100 employees

More than a year

5.0

It's like having a digital executive assistant!

Pros

Airtable's ease of implementation and sharing within our school team significantly aids in managing tasks, projects, and collaborative efforts across various subjects.

Cons

No issues found so far; the software is user-friendly with no cons noted.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A
Amanda

Professional Training & Coaching, 51-100 employees

Less than 6 months

5.0

Easy to Use!

Pros

The favorite feature is the ease of use, effectively laying out invoicing and tracking meetings.

Cons

Still exploring features with no specific concerns identified yet.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 11-50 employees

More than a year

5.0

Airtable as a Recruitment Sales Pipeline

Pros

Very user-friendly with the ability to tag multiple candidates/clients, creating a highly accurate candidate database. This proves immensely useful in candidate-scarce markets or when specific skill sets are required.

Cons

Few negatives, with no experience in integration. Served the intended purpose well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

FP
Francois Pascal

Internet, 1-10 employees

Less than a year

5.0

Airtable is the most complete online collaboration and database management tool I've used to date.

Pros

Suitable for businesses of all sizes, Airtable's easy-to-use nature and an excellent free version make it ideal for initial use.

Cons

In two years of use, no complaints have arisen.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

O
Oriola

Computer Software, 101-500 employees

Less than a year

5.0

The most effective tool to keep me organized

Pros

Airtable proves indispensable for staying organized, offering customizable databases and templates for tracking personal and work-related tasks. Accessibility from any device and collaboration features enhance its effectiveness.

Cons

Despite Airtable's versatility, the learning curve can be steep for those unfamiliar with databases or spreadsheets. The interface, with numerous customizable options, might feel overwhelming initially.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

More than a year

5.0

My backend for work

Pros

The ease of use, flexibility, API integration, exporting databases to JSON, integration with Make, and the ability to share databases contribute to Airtable's appeal.

Cons

Database record limits and a substantial entry threshold between the free and first paid plan are noted.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

K
Karen

Biotechnology, 11-50 employees

More than a year

5.0

Practical App for organizing a business

Pros

Utilized for clients to share digital libraries and transform them into a product.

Cons

The appearance can be perceived as simple and less engaging compared to other tools.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

L
lala

Market Research, 1-10 employees

Less than a year

5.0

easy file app

Pros

Noteworthy for the easy editing of files and a variety of tables available for use.

Cons

Format options for saving files are not comprehensive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

T
Tania

Retail, 11-50 employees

Less than a year

5.0

End user

Pros

Very simple and easy to use, providing an aesthetically pleasing way to link information between individuals or companies.

Cons

Limited knowledge about the product, invited to use for product information.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

SJ
Sorangel Josefina

Non-Profit Organization Management, 51-100 employees

More than a year

5.0

Airtable makes project management easy

Pros

Exceptional customer support during email inquiries, quick and helpful responses during a free trial account. Simple setup basics, excellent help videos, and an informative Airtable universe contribute to its positive impression.

Cons

Permissions for tables with restricted access, especially in collaborations with external contractors, pose challenges. Specific permissions and table associations between databases are desired.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

K
Kate

Education Management, 51-100 employees

Less than a year

5.0

Airtable Review

Pros

Airtable's intuitive interface allows for creating spreadsheets and tracking customer data linked to other software.

Cons

Reliance on the phone app is minimal, with occasional bugs that are typically addressed with new updates.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

R
Rob

Broadcast Media, 11-50 employees

More than a year

5.0

Great product, but too expensive for small-midsize business

Pros

A well-developed product that is easy to use for data management, collaboration, and utilizing automations to track project progress.

Cons

Pricing is a concern for small teams collaborating with outside contractors. Charging the same per seat, regardless of minimal access, led to seeking an alternative when the database reached its limit.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Lisa

Leisure Travel & Tourism, 1-10 employees

More than a year

5.0

I built my own CRM with Airtable!

Pros

The ease of using Airtable, allowing for the custom building of a CRM over the past six years, proves advantageous. It efficiently organizes client information and trip details in a cost-effective manner compared to other CRM systems.

Cons

Desire for inter-table communication is expressed, particularly for improved coordination with agents and their respective tables.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

R
Rio

Computer Networking, 1-10 employees

5.0

Manager of your tasks for everyday and everythings

Pros

The notification feature is valuable for keeping track of task deadlines.

Cons

The pricing of Airtable may be too high for a solopreneur or freelancer like myself.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

PM
Patrick M

Mechanical or Industrial Engineering, 500+ employees

More than a year

5.0

Powerful software to organize our workflow and manage projects and tasks.

Pros

Airtable's capacity to expedite work, connect data effectively, streamline workflows, and maintain comprehensive activity records enhances collaboration efficiency. Its user-friendly interface, reminiscent of a spreadsheet, simplifies understanding and customization. The simplicity and diverse toolset make creating custom databases and programs without coding a breeze. It proves to be an excellent out-of-the-box solution for managing data sets and workflows, surpassing Excel and Google Docs.

Cons

Some tools or settings are still in the Beta phase, potentially causing confusion. While generally straightforward, specific features present a small learning curve. The mobile application interface is not as straightforward. Initially, using Airtable for a single solution proved to be expensive, but as we expanded its applications, the cost became justified.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Anna

Investment Management, 11-50 employees

More than a year

5.0

Amazing tool

Pros

Airtable empowers users to construct personalized databases and workflows tailored to their specific requirements.

Cons

Although Airtable offers a free version, advanced features and larger storage limits require a paid subscription, which might not be cost-effective for certain users or organizations.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10