Total 5659 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Food & Beverages, 500+ employees

Less than a year

4.0
September 2019

clear task visibility

Pros

Everything is laid out in a logical way so it's simple to keep track of what's happening and tag teammates in comments when needed.

Cons

The interface feels very outdated and it seems like too much attention has gone into advanced features while Trello, Monday, ClickUp and similar tools have pulled ahead when it comes to usability.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

7

Functionality

7

KC

Kersten Conklin

Marketing and Advertising, 1-10 employees

Less than a year

5.0
September 2019

Decent tool

Pros

Adding tasks is very easy and hassle free. It's also really convenient to attach documents and images without any hassle.

Cons

It's missing a shared calendar feature. We used Basecamp before and I appreciated being able to use it for both project management and a team calendar.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

JJ

Jenna Jackson

Food Production, 51-100 employees

Less than a year

5.0
September 2019

powerful collaboration boost

Pros

After a bit of practice, Asana turns into a really strong productivity tool. The collaboration features are the part I enjoy most.

Cons

At the beginning it doesn't feel very user friendly. A lot of its features aren't very user friendly until you spend some time learning how everything works.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

9

Functionality

8

HH

Heather Hodge

Marketing and Advertising, 1-10 employees

Less than 6 months

4.0
September 2019

timeline keeps projects clear

Pros

Getting started with the free trial made it really useful for assigning tasks to coworkers but the Timeline feature is the part I appreciate most. I'm a very visual person so being able to see the progress of a specific campaign or event laid out clearly in one place helps a lot. It's also really convenient to push a task to a later date when we're waiting on another piece to be completed before moving forward.

Cons

There's definitely a bit of a learning curve at the beginning. It took around a week to feel comfortable and fully understand how to use the platform.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

A

Anonymous

Hospitality, 11-50 employees

Less than 6 months

4.0
September 2019

task tracking that clicks

Pros

Creating and updating a pipeline is very easy and it does a really nice job with assigning tasks and keeping task completion organized.

Cons

There was a little bit of a learning curve At first but once everything made sense, I really started to enjoy using it. After you get familiar with it, it works well.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

9

SS

Steve Stokes

Marketing and Advertising, 11-50 employees

Less than a year

4.0
September 2019

reliable workflow coordination

Pros

Asana keeps everyone organized on what needs to be done and when which helps the whole team stay on track without interruptions in the workflow.

Cons

One challenge is that some people have a hard time getting used to the platform. Communication could also be better although that feels more like an employee issue than a problem with the tool itself.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

ES

Elle Sommerville

Marketing and Advertising, 1-10 employees

Less than 6 months

4.0
September 2019

task tracking that keeps me engaged

Pros

The task section works really well for me. It makes back-and-forth communication simple, lets me focus only on the tasks assigned to me and there's something really satisfying about checking items off once they're done.

Cons

I don't enjoy one thing that tasks aren't automatically sorted by due date. I'd prefer the items with the nearest deadlines to appear at the top, followed by the rest in the order they're due.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

7

SP

Samantha Ponder

Non-Profit Organization Management, 51-100 employees

Less than a year

5.0
September 2019

helpful for remote teamwork

Pros

Asana has been really user friendly for keeping communication flowing across our organization. Since I work remotely, it fits my on-the-go routine really well and helps me stay connected wherever I am.

Cons

The thing that tripped me up was how easy it is to get lost in projects when there are tasks nested inside other tasks. It was a bit confusing to figure out At the beginning but once I learned how to use it properly, I ended up really liking the software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

WMS

William MacFetrich Stahl

Marketing and Advertising, 1-10 employees

Less than 6 months

4.0
September 2019

task tracking that delivers

Pros

Getting people added and assigning tasks is very easy. The platform runs reliably and being able to monitor progress along the way is a big plus.

Cons

One thing I'd really want is an activate or send button. It's frustrating that pressing enter makes something go live Right away and having a button to confirm the request or task would make that process feel complete.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

JSA

Jesus Solis Andrade

Telecommunications, 500+ employees

More than a year

4.0
September 2019

helpful gantt chart functionality

Pros

One feature that really works well is the Gantt chart setup. It's very simple to use and adds a lot of value to the platform.

Cons

The reminder system feels too aggressive. It sends an email for every single item you set up which may not seem like a big deal At first but once you have more than 10 tasks pending, the constant project emails become overwhelming.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Arts and Crafts, 1-10 employees

Less than a year

4.0
September 2019

versatile team planning hub

Pros

Having everything laid out in a calendar-style view is something I really appreciate, along with all the extra tools that come with it. It goes well beyond being just a calendar or a way to keep meetings organized. You can chat with other users or employees right inside the platform and assigning tasks to specific people is a feature I especially enjoy because it's incredibly convenient and not something every platform offers.

Cons

Getting comfortable with it takes some time and I've also run into difficulties when trying to train other employees on how to use it. A few people end up feeling frustrated so it doesn't seem quite user friendly enough. On top of that the mobile app doesn't seem to perform as well as the desktop version.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

9

Functionality

7

LH

Leah Hall

Design, 1-10 employees

Less than a year

5.0
September 2019

Fit for client workflows

Pros

Bringing this into my business has been a huge win for both my team and my clients. When you're managing multiple entities At the same time you need communication and workflows to stay consistent at all times and this platform covers every one of those needs.

Cons

I don't have any complaints about it. The platform is user friendly and my clients can also use it from their phones whenever they're on the move.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Museums and Institutions, 51-100 employees

More than a year

5.0
September 2019

flexible setup that scales

Pros

It's been really valuable how well the platform can scale and be customized to match whatever setup or workflow we need.

Cons

There honestly hasn't been much to complain about. We've been very happy with it overall. The only thing I can point to is the occasional downtime but that happens pretty infrequently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SL

Sam Lepak

Marketing and Advertising, 51-100 employees

Less than a year

5.0
September 2019

powerful slack and zapier connections

Pros

A feature that doesn't get talked about enough is how many Zapier integrations it offers with other tools especially Slack.

Cons

There are a handful of paid features that are very basic and honestly feel like they should be included for free, while some free features seem like they belong on the paid side instead.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

A

Anonymous

Marketing and Advertising, 1-10 employees

Free Trial

5.0
September 2019

well-built task organization

Pros

It is very easy to work with. The software is thoughtfully designed and it does an excellent job of helping organize tasks so nothing slips through the cracks.

Cons

At first it can feel a bit intimidating to get into. There's a lot packed into the platform so it may seem overwhelming in the beginning. It helps to focus on the features you actually need day to day and build from there.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

7

A

Anonymous

Sports, 500+ employees

Less than a year

5.0
September 2019

clear task ownership visibility

Pros

One thing that really worked well was being able to tell exactly who each task was assigned to. For instance, when an ops team is dividing up responsibilities, you can see everyone's queue and balance the workload more effectively.

Cons

I'm still not sure whether there's an option to hide your queue. When I first started using it, I only picked up the basic features so some kind of training or a quick always-available walkthrough for questions would have been helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

TT

Tyler Tran

Religious Institutions, 1-10 employees

Less than a year

5.0
September 2019

task assignment that just works

Pros

Being able to create tasks and assign them to someone on my team is something I really love about Asana.

Cons

I've really enjoyed using it and haven't run into many issues at all.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AH

Abigail Hutchings

Real Estate, 11-50 employees

Less than 6 months

4.0
September 2019

task tracking that works

Pros

Across our company, everyone uses it and it has been a really effective way to stay on top of day to day tasks that need to be done. If one person takes a phone message for someone else, they can immediately assign a task to that person and include all the relevant details. That helps make sure nothing gets missed or forgotten. The ability to create sub-tasks is also really useful for managing individual properties within our business. It makes it quick and clear to see which task belongs to which property.

Cons

There really isn't much to complain about with this software. I've been very pleased with it overall.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

9

JW

Jade Walton

Civil Engineering, 101-500 employees

More than a year

5.0
September 2019

all in one task hub

Pros

Asana has become the place where I keep pretty much everything. Adding tasks and projects is really quick especially on the mobile app and since I started using it I rarely miss deadlines or forget anything. It works as a reliable home for all the steps in a project, along with notes, ideas and random thoughts I need to keep track of. I also use the search feature all the time and at this point my daily routine would probably fall apart without it.

Cons

One thing I still haven't figured out is a simple way to view items from multiple projects that are all due on the same day or within the same week. It may be possible and I'm just not using the platform the way it was intended.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Design, 1-10 employees

More than a year

4.0
September 2019

organized team tracking

Pros

As a team workspace, it does a really good job of keeping everything organized and making tasks easier to monitor. Following projects, checking on progress and communicating updates with the team all feel very manageable in one place.

Cons

Recurring tasks were where it fell short for me since that feature felt awkward and unreliable. If I set them up the wrong way, it would trigger way too many notifications and make things confusing fast. Not being able to depend on recurring tasks was a real problem and ultimately the biggest reason I moved away from it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

5