Total 499 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

6%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

P
Paige

Oil & Energy, 11-50 employees

Less than 6 months

5.0

Robust and Intuitive

Pros

The software's extensive and useful features are organized intuitively. Although implementation and customization were lengthy, having various configuration scenarios proved beneficial.

Cons

Sometimes, the abundance of features and options can be overwhelming. While a basic solution might have been more suitable for our immediate needs, the software's future capabilities to adapt to changing needs are anticipated. The training has been somewhat fast-paced and rushed, aligning with BigTime's aim to complete implementation swiftly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

O
Orion

Environmental Services, 11-50 employees

Less than 6 months

5.0

Great for small Service Oriented Busniess

Pros

The software is simple and integrates with QUO and Hubspot.

Cons

Integrations are more intricate than they initially appear, and the platform lacks as many additional features as other alternatives.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

D
david

Media Production, 1-10 employees

Less than a year

5.0

Great product

Pros

The software helps keep everything straight.

Cons

The product is good, but there is room for improvement in quality, although it is still considered very good.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

C
Cara

Computer & Network Security, 11-50 employees

More than a year

5.0

Big Time for UNS

Pros

The user-friendly interface of Big Time simplifies tasks such as project setup, assignment, and integration with consultants' calendars. The timekeeping feature and reporting capabilities are highly valued.

Cons

Setting up tasks and allocations for extended projects can consume a considerable amount of time.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

H
Hannah

Architecture & Planning, 51-100 employees

Less than 6 months

5.0

All in one

Pros

BigTime significantly eases task tracking, time management, scheduling, and progress monitoring, with added convenience through mobile compatibility. The exceptional support team enhances the overall experience.

Cons

The inclusion of notes under the hours is a noteworthy aspect.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

C
Cindee

Civil Engineering, 1-10 employees

Less than 6 months

5.0

Big Time Review

Pros

The software allows for comprehensive job tracking from initiation to completion, providing insights into budget adherence. Its adaptability to various circumstances enhances its effectiveness.

Cons

Inability to integrate the history of past jobs into BigTime is a drawback. As a company with over 85 years of history and a substantial following from previous clients, the ability to revisit these jobs would be advantageous.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

J
Jen

Civil Engineering, 1-10 employees

Less than 6 months

5.0

Big time is worth a try

Pros

The staff's genuine belief in and commitment to the product is a standout feature. Core values shine through, reflecting a strong endorsement of the company's principles.

Cons

The necessity of acquiring new knowledge is a significant aspect.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

S
Soncerie

Design, 11-50 employees

More than a year

5.0

Big Time Switch from Timeslips after 20+Years

Pros

Flexibility becomes apparent once users grasp its functionalities. Customer Support is the best for efficient problem resolution and a commitment to client satisfaction.

Cons

The software's inability to execute certain tasks that I'm accustomed to is expected during a transition from one system to another.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

S
Spencer

Architecture & Planning, 11-50 employees

More than a year

5.0

Strong Time Entry and Allocation Tools

Pros

BigTime proves user-friendly across time entry, project management, budget tracking, and allocation establishment. It facilitates efficient project performance tracking through usable reports and graphical representations. The support team serves as a valuable resource.

Cons

Similar to many programs, introducing this across a team involves a time-intensive learning curve. While it enhances efficiency in the long term, adapting to its complexity can be challenging.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

S
Sheri

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0

Saves time, money, and headaches.

Pros

Project timers seamlessly integrate with timesheets, enhancing reporting accuracy.

Cons

The training fee required to start using the software is a consideration.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J
Jen

Medical Devices, 51-100 employees

More than a year

5.0

Project budget & time management tool

Pros

BigTime excels in real-time billing and time management reporting, ensuring projects stay on budget and well-resourced. Its online and app versions enhance accessibility for all employees.

Cons

Over the three years of using BigTime as a company, finding it easy to use and manage has been the experience, with no complaints.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

R
Ross

Insurance, 51-100 employees

Less than 6 months

5.0

BigTime - BigEasy

Pros

The software is praised for its ease of use, intuitive interface, quick functionality, and a clean design.

Cons

As an end user inputting time, there's no specific comment.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A
Anna

Accounting, 1-10 employees

Less than 6 months

5.0

Project Management Software

Pros

Noted for its user-friendliness, easy navigation, and exemplary customer support and service.

Cons

The preference is for manual timers to commence when employees start the task.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

M
Mathieu

Insurance, 500+ employees

Less than 6 months

5.0

Easy to use

Pros

Highlighted for its user-friendly interface and ease of client navigation.

Cons

With only a week of using BigTime, there's nothing specific to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Ashley

Civil Engineering, 11-50 employees

Less than 6 months

5.0

Awesome employees

Pros

Commended for its features like time tracking, invoicing, project management, and wallet functionality.

Cons

Having just commenced using the software, it's too early to provide detailed feedback.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

S
Sonja

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0

Great Customizable Software

Pros

Notable for its extensive customization options, integration with QuickBooks, white-glove service from the customer support team, and comprehensive project management features.

Cons

The inability to change the Project Fee to "Project Budget" is a preference but not a significant issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

C
Carla

Management Consulting, 11-50 employees

More than a year

5.0

Great Experience

Pros

Described as very user-friendly, particularly in issuing invoices and managing time. Also provided training is acknowledged.

Cons

A desired feature is a reminder for invoicing outside the normal period, and discussions with customer support team often are expected.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

R
Rong

Accounting, 1-10 employees

Less than 6 months

5.0

Good app.

Pros

Appreciated for its time sheet and task management functions.

Cons

The change or save data function is not particularly liked, and it sometimes involves more steps.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

P
PAUL

Accounting, 1-10 employees

More than a year

5.0

BigTime Best Time Billing Solution

Pros

Praised for its ease of use, report tracking, and seamless integration with Quickbooks.

Cons

There are no cons; the product functions as designed, and there are no complaints.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

S
Shane

Civil Engineering, 11-50 employees

Less than 6 months

5.0

Project Management Software +

Pros

BigTime is lauded for its affordability and ease of implementation, offering a range of features that allowed for streamlining and eliminating other software subscriptions.

Cons

The absence of a "clock-in, clock-out" function and the perceived less detailed time tracking compared to the previous software (Tsheets) are noted dislikes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9