Total 499 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

6%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

T
Tanya

Civil Engineering, 1-10 employees

Less than 6 months

5.0

Easy to use and great customer service

Pros

Highlighted for its ease of use in project and staff information addition.

Cons

Migration is always a challenge, irrespective of the system being moved to.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

D
Deepan

Warehousing, 11-50 employees

Less than 6 months

5.0

Great tool which solved our problems

Pros

Recognized for its user-friendly interface and responsive customer support.

Cons

So far, there's nothing disadvantageous for BigTime.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

R
Randi

Legal Services, 1-10 employees

More than a year

5.0

Great Timekeeping Software

Pros

Described as easy to use, with seamless Quickbooks Desktop interaction, customizable reports, and excellent customer support.

Cons

There are no cons mentioned for this software.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

M
Mai

Accounting, 1-10 employees

More than a year

5.0

Highly Recommended

Pros

Praised for its easy-to-use interface and synchronization with Quickbooks Desktop, contributing to vital daily operations.

Cons

Improvements are desired in making reports more user-friendly and customizable.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

L
Lorena

Civil Engineering, 11-50 employees

Less than 6 months

5.0

BigTime does it all

Pros

Acknowledged for the value it brings in terms of ease of timesheet submission and expense tracking.

Cons

While there are a few repetitive fields, overall, there are no complaints.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

J
Jessica

Information Technology and Services, 11-50 employees

More than a year

5.0

Lots of Options

Pros

Appreciated for its ease of timekeeping and expense module functionality.

Cons

The variety of options to set things up requires fine-tuning for the organization and integrated software. Even after two years, fine-tuning continues to find the best ways to set up projects and tasks for quality reporting. White labeling and SSO integrations are hoped for in the future.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0

Perfect Time Tracking App

Pros

Critical for accurate hour tracking, BigTime eliminates discrepancies and payment issues, especially in the context of an expanded writing team.

Cons

There's nothing to dislike about the software. The learning curve isn't very steep, and it enables accurate tracking of employees' working time.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 11-50 employees

More than a year

5.0

Customer support

Pros

Highlighted for its ease of use and the importance of its system setup.

Cons

No particular issues come to mind; overall satisfaction has been high.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

V
Victoria

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0

Great Process Improvement

Pros

The best part lies in the user-friendly interface, making both implementation and training hassle-free.

Cons

The most challenging aspect lies in the integration with QuickBooks.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

T
Tara

Architecture & Planning, 11-50 employees

Less than 6 months

5.0

Still new at this...but so far, I'm impressed.

Pros

Exceptional support from our implementation representative.

Cons

We've encountered a few glitches and identified areas, such as a bug, that could benefit from improvement. As we continue learning the software, we anticipate full operational use soon and plan to provide updates in a couple of months.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

J
John

Architecture & Planning, 11-50 employees

Less than 6 months

5.0

Onboarding

Pros

The onboarding process and support have proceeded seamlessly, and we expect a complete conversion within the next 60 days.

Cons

While there's always room for improvement, we haven't encountered any issues with BigTime so far. We need to align some details in our QuickBooks Desktop projects for integration.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

S
Sheila

Civil Engineering, 11-50 employees

More than a year

5.0

Very quick response time from support personnelle and CHAT

Pros

Outstanding reporting features and efficient timesheets contribute to accurate time tracking for employees.

Cons

Customizing invoice templates proves to be a challenging task.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

D
Diana

Civil Engineering, 11-50 employees

Less than 6 months

5.0

Gets It All Done

Pros

The ability to send reminders is appreciated, ensuring everyone stays on the same page.

Cons

Overall satisfaction, although the initial experience can be overwhelming.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

M
Marc

Construction, 1-10 employees

More than a year

5.0

BigTime - A True Management Tool

Pros

BigTime allows for daily time sheet and expense report entries, accompanied by automatic notifications for managerial tasks. It also provides valuable reports aiding real-time project cost tracking and resource allocation.

Cons

BigTime offers numerous features that require training for implementation. The learning curve, especially for larger companies, demands a significant time investment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S
Sara

Computer Software, 11-50 employees

Less than 6 months

5.0

Big Time Helped Us Streamline

Pros

The time tracking by task feature enhances accuracy in time tracking.

Cons

BigTime appears to meet our needs as expected.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A
Alexandra

Financial Services, 1-10 employees

Less than 6 months

5.0

Great Product!

Pros

Exceptional customer service and support, with easy implementation and rollout.

Cons

Not all project management functionalities from our previous system are available.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

D
Daniel

Information Technology and Services, 11-50 employees

Less than 6 months

5.0

Fantastic product and customer srevice

Pros

Great features that precisely meet our company's needs, including seamless integration with QuickBooks.

Cons

The pricing is relatively higher.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

H
Heather

Primary/Secondary Education, 1-10 employees

Less than 6 months

5.0

Easy to Customize

Pros

Tailoring the software to our company's specific needs has saved time in invoicing and schedule tracking. Outstanding customer service and a variety of helpful features.

Cons

Navigating the program takes adjustment, particularly for less experienced computer users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

N
Nicole

Accounting, 1-10 employees

Less than 6 months

5.0

BigTime Review

Pros

The invoicing and time tracking features stand out as the most liked aspects of the software.

Cons

The lack of overtime tracking is a notable drawback.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

S
Stephanie

Public Relations and Communications, 11-50 employees

Less than 6 months

5.0

Review of BigTime

Pros

Forecasting employee workload for the next 6 months and beyond is made easy, thanks to BigTime's user-friendly implementation and incredible onboarding training and support.

Cons

More options for report templates and robust contact info for each employee are desired.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10