Civil Engineering, 1-10 employees
Less than 6 months
“Easy to use and great customer service”
Pros
Highlighted for its ease of use in project and staff information addition.
Cons
Migration is always a challenge, irrespective of the system being moved to.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Warehousing, 11-50 employees
Less than 6 months
“Great tool which solved our problems”
Pros
Recognized for its user-friendly interface and responsive customer support.
Cons
So far, there's nothing disadvantageous for BigTime.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Legal Services, 1-10 employees
More than a year
“Great Timekeeping Software”
Pros
Described as easy to use, with seamless Quickbooks Desktop interaction, customizable reports, and excellent customer support.
Cons
There are no cons mentioned for this software.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Accounting, 1-10 employees
More than a year
“Highly Recommended”
Pros
Praised for its easy-to-use interface and synchronization with Quickbooks Desktop, contributing to vital daily operations.
Cons
Improvements are desired in making reports more user-friendly and customizable.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Civil Engineering, 11-50 employees
Less than 6 months
“BigTime does it all”
Pros
Acknowledged for the value it brings in terms of ease of timesheet submission and expense tracking.
Cons
While there are a few repetitive fields, overall, there are no complaints.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Information Technology and Services, 11-50 employees
More than a year
“Lots of Options”
Pros
Appreciated for its ease of timekeeping and expense module functionality.
Cons
The variety of options to set things up requires fine-tuning for the organization and integrated software. Even after two years, fine-tuning continues to find the best ways to set up projects and tasks for quality reporting. White labeling and SSO integrations are hoped for in the future.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Not Specified, 1-10 employees
Less than 6 months
“Perfect Time Tracking App”
Pros
Critical for accurate hour tracking, BigTime eliminates discrepancies and payment issues, especially in the context of an expanded writing team.
Cons
There's nothing to dislike about the software. The learning curve isn't very steep, and it enables accurate tracking of employees' working time.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 11-50 employees
More than a year
“Customer support”
Pros
Highlighted for its ease of use and the importance of its system setup.
Cons
No particular issues come to mind; overall satisfaction has been high.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Marketing and Advertising, 1-10 employees
Less than 6 months
“Great Process Improvement”
Pros
The best part lies in the user-friendly interface, making both implementation and training hassle-free.
Cons
The most challenging aspect lies in the integration with QuickBooks.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Architecture & Planning, 11-50 employees
Less than 6 months
“Still new at this...but so far, I'm impressed.”
Pros
Exceptional support from our implementation representative.
Cons
We've encountered a few glitches and identified areas, such as a bug, that could benefit from improvement. As we continue learning the software, we anticipate full operational use soon and plan to provide updates in a couple of months.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Architecture & Planning, 11-50 employees
Less than 6 months
“Onboarding”
Pros
The onboarding process and support have proceeded seamlessly, and we expect a complete conversion within the next 60 days.
Cons
While there's always room for improvement, we haven't encountered any issues with BigTime so far. We need to align some details in our QuickBooks Desktop projects for integration.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Civil Engineering, 11-50 employees
More than a year
“Very quick response time from support personnelle and CHAT”
Pros
Outstanding reporting features and efficient timesheets contribute to accurate time tracking for employees.
Cons
Customizing invoice templates proves to be a challenging task.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Civil Engineering, 11-50 employees
Less than 6 months
“Gets It All Done”
Pros
The ability to send reminders is appreciated, ensuring everyone stays on the same page.
Cons
Overall satisfaction, although the initial experience can be overwhelming.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Construction, 1-10 employees
More than a year
“BigTime - A True Management Tool”
Pros
BigTime allows for daily time sheet and expense report entries, accompanied by automatic notifications for managerial tasks. It also provides valuable reports aiding real-time project cost tracking and resource allocation.
Cons
BigTime offers numerous features that require training for implementation. The learning curve, especially for larger companies, demands a significant time investment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Computer Software, 11-50 employees
Less than 6 months
“Big Time Helped Us Streamline”
Pros
The time tracking by task feature enhances accuracy in time tracking.
Cons
BigTime appears to meet our needs as expected.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Financial Services, 1-10 employees
Less than 6 months
“Great Product!”
Pros
Exceptional customer service and support, with easy implementation and rollout.
Cons
Not all project management functionalities from our previous system are available.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Information Technology and Services, 11-50 employees
Less than 6 months
“Fantastic product and customer srevice”
Pros
Great features that precisely meet our company's needs, including seamless integration with QuickBooks.
Cons
The pricing is relatively higher.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Primary/Secondary Education, 1-10 employees
Less than 6 months
“Easy to Customize”
Pros
Tailoring the software to our company's specific needs has saved time in invoicing and schedule tracking. Outstanding customer service and a variety of helpful features.
Cons
Navigating the program takes adjustment, particularly for less experienced computer users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Accounting, 1-10 employees
Less than 6 months
“BigTime Review”
Pros
The invoicing and time tracking features stand out as the most liked aspects of the software.
Cons
The lack of overtime tracking is a notable drawback.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Public Relations and Communications, 11-50 employees
Less than 6 months
“Review of BigTime”
Pros
Forecasting employee workload for the next 6 months and beyond is made easy, thanks to BigTime's user-friendly implementation and incredible onboarding training and support.
Cons
More options for report templates and robust contact info for each employee are desired.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10