Accounting, 1-10 employees
More than a year
“Cloud Based Time & Project Tracking for CPA firm”
Pros
Opting for this software due to its cloud-based accessibility and integration with Lacerte and Quickbooks, my staff finds it easy to use.
Cons
The reports are quite generic and lack compared to other programs I've used.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Accounting, 11-50 employees
More than a year
“BigTime Review”
Pros
Customer support team consistently provides excellent support for my questions and needs.
Cons
Some features are lacking, requiring a few developmental changes.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Architecture & Planning, 1-10 employees
Less than 6 months
“Great software to simplify day to day business!!”
Pros
BigTime's standout feature, in my opinion, is its versatility. The capability to handle time tracking, monitor project scheduling, and manage invoicing all in one place is truly impressive!
Cons
Up to now, I haven't discovered anything that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Defense & Space, 11-50 employees
More than a year
“Moving Back to Big Time!”
Pros
The software's ease of use, coupled with convenient smartphone integration especially the camera-phone feature for ER receipts makes it a preferred choice.
Cons
Uncertain if BigTime can handle situations involving 1.5x, 2x, or overtime premium labor hours.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Accounting, 1-10 employees
Less than 6 months
“implementation support was lacking”
Pros
It excels in ease of use, synchronization with Lacerte, cloud functionality, layout, and features.
Cons
The implementation person assigned lacked comprehensive knowledge of the software, providing vague and unclear guidance on best practices, features, and import capabilities. The data import process was problematic, with mismatched numbers and no reports to validate. Additionally, the WIP import time couldn't be billed, and support was pushed onto us.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Construction, 51-100 employees
Less than 6 months
“BigTime Review”
Pros
Easy usability, effective functionality, and exceptional support from the support team (Software Implementation Consultant) are key strengths.
Cons
Regarding cost and payment terms, having an option for monthly payments would be ideal.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Civil Engineering, 11-50 employees
Less than 6 months
“Controller”
Pros
Dashboards are user-friendly but the setup is more extensive than initially anticipated.
Cons
Integration with QuickBooks presented more challenges than originally communicated.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Electrical/Electronic Manufacturing, 11-50 employees
Less than 6 months
“So glad I found BigTime!”
Pros
Customer service is dedicated and personalized offering numerous customization options. The training process is thorough aiding in maximizing software utilization. BigTime is responsive to customer requests for software updates or changes.
Cons
The color scheme comprising grey tan and orange is mentioned here simply to fulfill the writing requirement for this section.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 500+ employees
Less than a year
“BigTime saves time”
Pros
The software is incredibly easy to use particularly beneficial for consulting work as it allows pulling data on hours worked for clients.
Cons
I have no negative comments about the software. The expense setup is user-friendly and I encounter no issues.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Civil Engineering, 11-50 employees
Less than 6 months
“Looking forward to Bigtime changing the way we do everything”
Pros
The software provides extensive customization options allowing users to accomplish nearly anything they want.
Cons
The setup process for using all features was challenging. It would have been helpful to have a Bigtime representative visit our office and guide us through the setup.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Financial Services, 11-50 employees
Less than 6 months
“Easy to use interface with promising features but room for improvement”
Pros
The time entry features are easy to use and the software allows lexicon customization addition of custom fields with prompt customer service responses.
Cons
There are inconsistencies in customization ability reporting and the inability to delete non-exportable workflow fields. Additionally some bugs are present.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
4
Accounting, 1-10 employees
More than a year
“Invoicing Webinar”
Pros
While the software is generally user-friendly there are certain unused parts that may be less familiar.
Cons
While I find the software easy to use I would appreciate more knowledge about features that I currently don't use.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Animation, 11-50 employees
More than a year
“Good invoicing software for small biz”
Pros
The invoice and billing software is easy to use making it ideal for a small business involved in graphic design work. Time entry is straightforward eliminating the need for complex Excel documents.
Cons
Initially it was a bit tricky to locate the receipt upload feature but I eventually figured it out.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Computer Hardware, 11-50 employees
More than a year
“Excellent for Engineering Services”
Pros
The software allows easy staff addition project and budget creation report generation and the export of reports to Excel for pivot table analysis with fast online server responses.
Cons
The software lacks the ability to import project files from other applications like Excel or MSProject. It also has a limited number of levels for sub-tasks.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Investment Banking, 11-50 employees
Less than a year
“Great Product”
Pros
It is easy to use and highly tailored to the specific needs of each business.
Cons
I have no negative feedback about this software.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Construction, 11-50 employees
More than a year
“Big Time”
Pros
The software is user-friendly for time reporting expense tracking invoicing and job site monitoring including a convenient mobile app.
Cons
The mobile app has significant limitations and experiences numerous glitches.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Civil Engineering, 1-10 employees
Less than 6 months
“Big Time Training by Brannon Hollingsworth”
Pros
The user interface is user-friendly and easy to navigate complemented by informative training sessions.
Cons
As I've recently started using the software I haven't identified any constructive criticisms yet.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Computer & Network Security, 11-50 employees
Less than a year
“Big Time Review”
Pros
I appreciate the software's ease of use and accessibility for our employees.
Cons
Setting up the software and ensuring proper syncing with the correct QuickBooks accounts was a time-consuming process.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Not Specified, 500+ employees
“Pretty much does everything!”
Pros
BigTime stands out for its robust features serving as an integrated platform for time tracking task assignment and financials.
Cons
The task assignment workflow can be occasionally clunky leading to unnecessary email clutter.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Health, Wellness and Fitness, 500+ employees
Less than a year
“User Friendly”
Pros
The software excels in supporting project management and efficiently organizing tasks.
Cons
The process of manually logging the same tasks every day can become quite laborious.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10