Design, 11-50 employees
More than a year
“Smooth Transition”
Pros
Representing the next evolutionary step for a familiar tool it introduces appreciated new features and user-friendly analytical tools. Empowering project managers with this level of control is expected to alleviate manual paperwork due to outdated invoicing practices.
Cons
The software lacks the capability to export and synchronize invoice data with QuickBooks as a percentage of the phase fee creating challenges for direct integration especially since all our projects are invoiced from QuickBooks.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Public Relations and Communications, 11-50 employees
Less than 6 months
“BigTime Meets Expectations”
Pros
Aligned with Professional Services Automation the software's ease of use abundant features excellent reporting services and streamlined invoice creation contribute to its effectiveness.
Cons
The software truly impresses living up to expectations without any disappointments.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Design, 1-10 employees
More than a year
“BigTime”
Pros
The most appealing aspect is the ease of use coupled with readily available support from the dedicated team.
Cons
I'm not fond of the sporadic glitches that occur in the program.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Pharmaceuticals, 51-100 employees
Less than a year
“BigTime - The Good The Bad and The Ugly”
Pros
Highly user-friendly allowing for easy integration without a steep learning curve.
Cons
Extracting necessary data often involves working with multiple reports and merging them in Excel leading to alignment issues and other complications.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Real Estate, 11-50 employees
Less than a year
“Great support!”
Pros
The software's ease of use stands out complemented by prompt technical support through the convenient chat feature.
Cons
It would be convenient if clicking on an entered time in a report could automatically populate all entries for that month.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Accounting, 1-10 employees
More than a year
“Stay away”
Pros
Team members found it effortless to input their hours whether via mobile or computer with satisfactory initial customer service.
Cons
We faced difficulties with the software not syncing with QuickBooks requiring frequent computer reboots. The customer service experience was subpar with representatives displaying rudeness.
Rating Distribution
Ease of use
10
Value for money
5
Customer Support
3
Functionality
6
Architecture & Planning, 11-50 employees
Less than 6 months
“Upgraded BigTime is very user friendly”
Pros
The integration's simplicity between BigTime and QuickBooks is a notable highlight.
Cons
While invoicing initially presented challenges the developers are now responsive to client feedback actively working on improvements to enhance the user experience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Marketing and Advertising, 11-50 employees
Less than 6 months
“Awesome customer service product lacks in many ways”
Pros
The software's capability to integrate various content aids in organizing systems for enhanced performance.
Cons
The software falls short of the expected level of customization demonstrated during the trial period adding complexity to certain processes. Despite this we remain committed to using the product.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
9
Functionality
6
Architecture & Planning, 11-50 employees
More than a year
“Great product and excellent support”
Pros
Seamless synchronization with QuickBooks and user-friendly features for timesheet submission and hours tracking make it easy for employees.
Cons
Our experience with the product has been overwhelmingly positive encountering no issues along the way.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Construction, 11-50 employees
Less than a year
“Very well informed”
Pros
Once accustomed the software proves easy to navigate and utilize effectively.
Cons
As a user unfamiliar with the software reports have proven to be a challenging aspect.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
8
Marketing and Advertising, 11-50 employees
More than a year
“Big Time Support is Outstanding”
Pros
BigTime's software is lauded for its user-friendly interface manageability and adaptability for customized report views.
Cons
BigTime stands out with no discernible drawbacks successfully meeting all our operational needs.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Hospital & Health Care, 500+ employees
Less than 6 months
“Thumbs up”
Pros
A major advantage is the software's inherent ease of use.
Cons
Though occasionally prone to glitches the software is generally considered decent.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Accounting, 11-50 employees
More than a year
“Overall solid product”
Pros
The cloud-based application's ease of use allows users to input time both in the office and remotely.
Cons
Integration with QuickBooks has posed difficulties particularly with our current software version.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
9
Functionality
8
Accounting, 1-10 employees
Less than 6 months
“Great Software”
Pros
BigTime's positive impact on workflow processes along with time-saving benefits in invoicing is appreciated by users.
Cons
So far there haven't been any aspects of the software that we dislike.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Architecture & Planning, 1-10 employees
Less than 6 months
“Very easy to use”
Pros
Noteworthy for its simplicity abundant features and effective tracking of hours and projects.
Cons
The requirement for a description in entries should ideally be optional as it is perceived as unnecessary.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Accounting, 11-50 employees
Less than a year
“Great software”
Pros
Users appreciate the customization features and straightforward layout of BigTime with the live chat function proving particularly helpful.
Cons
Enhanced customization options would contribute to a more personalized experience.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Construction, 1-10 employees
Less than 6 months
“Implementing BigTime”
Pros
As a new user the Onboarding process guided by Sylvia effectively showcased BigTime's capabilities particularly in tracking hours expenses and invoicing.
Cons
As a new user I find the software user-friendly with no notable complaints.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Civil Engineering, 11-50 employees
Less than a year
“Customer Support”
Pros
Quick and efficient assistance was provided through the chat feature when immediate help was needed.
Cons
The software's abundance of options while beneficial can make tasks like creating reports challenging due to the extensive feature set.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
9
Functionality
4
Construction, 11-50 employees
More than a year
“Big Time”
Pros
The software's ease of use extends to field personnel allowing them to easily track both time and expenses.
Cons
Our sole issue has been with the sync agent for QuickBooks.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Accounting, 51-100 employees
Less than a year
“BigTime saves us time & money Big Time”
Pros
BigTime has transformed the front office replacing previous time and billing software and streamlining administrative tasks.
Cons
While there is a learning curve it is considered manageable and not insurmountable.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10