Accounting, 11-50 employees
Less than 6 months
“BigTime Accounting and Tracking”
Pros
BigTime's unique tracking features cater to various industries providing integration with QuickBooks and Lacerte for efficient time tracking.
Cons
A degree of wariness surrounds the time entry process where employees can input various numbers that may prove challenging to gauge.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 11-50 employees
Less than a year
“Solid Platform for Professional Services Organizations”
Pros
Users express overall satisfaction with BigTime emphasizing smooth implementation configurable features responsive support and a comprehensive reporting module.
Cons
Minor glitches have been manageable and support tickets are under control. Suggestions for improvement include enabling the sending of specific invoices to multiple customer contacts and enhancing the Allocations module for better resource forecasting. Another proposed enhancement involves providing easy-to-pull reports showing a consultant's profitability across a given date range.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“Easy and effective”
Pros
The interface's simplicity information structure and operational ease are highlighted as strengths.
Cons
There is nothing to dislike about the software. The only issue encountered was with exporting reports to Excel 365 on a Windows 10 laptop.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Accounting, 1-10 employees
More than a year
“Bigtime”
Pros
Users appreciate the flexibility to create their own engagements for each client.
Cons
The least favored aspect is the invoice functionality which falls short of expectations requiring too many steps for seamless integration into QuickBooks.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
6
Functionality
4
Industrial Automation, 1-10 employees
More than a year
“BigTime”
Pros
The ease of keeping tabs on time and money is a strong suit. The transition to and from QuickBooks is seamless.
Cons
I have encountered no problems with BigTime; they consistently resolve my issues effortlessly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Luxury Goods & Jewelry, 11-50 employees
Less than 6 months
“Bigtime gives us a lot of very detailed graphics”
Pros
The direct integration with QuickBooks is a notable feature enhancing its functionality for invoicing and workflow management. It boasts effective time tracking and staff management capabilities.
Cons
The platform lacks integration with dunning management an integrated payment processing system tax calculation features customer portals and a dedicated system for projects supporting agile methodologies.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Computer Software, 11-50 employees
More than a year
“Excellent time management and customizable invoicing system”
Pros
It's user-friendly easily configurable brandable and backed by excellent support.
Cons
A stronger documentation for custom invoices is desired.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 11-50 employees
More than a year
“Flexible Project SetUp and QBO Integration”
Pros
BigTime is versatile accommodating various projects and contracts. Setting up projects tasks and rates is simple with tight integration with QuickBooks Online and a highly usable reporting facility.
Cons
No significant dislikes are found occasional feature requests are communicated well by the BigTime team.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Staffing and Recruiting, 101-500 employees
Less than 6 months
“BigTime Software”
Pros
Kwame M provided excellent support swiftly resolving an issue with a contractor.
Cons
Some confusion arose when a contractor having two profiles entered hours and expenses under the company name instead of their own. Resolved by merging profiles.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Marketing and Advertising, 51-100 employees
Less than 6 months
“Great SaaS!”
Pros
It serves as an excellent HR tool for comprehensive tracking of employee expenses billing and more.
Cons
Offering access to an unlimited number of employees would be beneficial.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Construction, 11-50 employees
Less than 6 months
“Great tool”
Pros
Setup is a breeze enabling seamless tracking of time expenses and invoices within BigTime.
Cons
The app's capabilities are somewhat limited for administrators.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Accounting, 11-50 employees
Less than 6 months
“BigTime is great for Project Management”
Pros
BigTime excels in project management offering integration capabilities multiple pricing options and robust expense tracking functions.
Cons
A free trial option is wished for allowing clients to test the software without obligations.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
6
Functionality
8
Civil Engineering, 1-10 employees
More than a year
“Big Time-Resource Allocation with the rep”
Pros
Step-by-step instructions and focused attention on essential aspects are appreciated.
Cons
The comprehensive coverage during the presentation left no room for additional inquiries.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Design, 11-50 employees
Less than 6 months
“Still Learning”
Pros
The clean interface ensures neat tracking of budgets and hours replacing manual methods with spreadsheets.
Cons
Still in the learning phase the software is perceived as challenging initially but expected to become easier after setup and customization.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Restaurants, 11-50 employees
Less than 6 months
“Good invoice software”
Pros
BigTime is well-received for invoicing employees showing promise as a potential replacement for existing software.
Cons
Inputting data posed a challenge for one employee but effective customer service provided assistance.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Program Development, 500+ employees
Less than 6 months
“Starting off with baby steps with opportunity to Scale”
Pros
Adaptive and scalable BigTime has seamlessly integrated time tracking into company culture.
Cons
Some buttons for finalizing items are not overt and a "SUBMIT" button for Timesheets is desired.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Accounting, 1-10 employees
More than a year
“Excellent billing software”
Pros
Effective software for time tracking client billing and overseeing engagements.
Cons
Deemed a little expensive for a small business with 10 employees.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
8
Not Specified, 11-50 employees
More than a year
“Good Basic system that is easy to use”
Pros
Convenient features include pulling out job lists exporting reports to Excel and useful task status tracking.
Cons
The new Gantt chart feature is underutilized due to limitations like the inability to export to Excel. Challenges with syncing job list retrieval and participation enforcement are noted.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
7
Functionality
6
Not Specified, 11-50 employees
More than a year
“Chat- Life saver !”
Pros
The simplicity of use easy access to chat support and expert assistance contribute to a positive experience.
Cons
A potential con is not discovering the software sooner.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Architecture & Planning, 1-10 employees
More than a year
“very user-friendly software for successful business operations”
Pros
Customizable reports and easy QuickBooks integration are appreciated.
Cons
Transitioning to the new software results in the loss of some capabilities compared to the previous system.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8