Civil Engineering, 11-50 employees
Less than a year
“Useless with Quickbooks. SUPPORT inept.”
Pros
Customer service while polite and fast has room for improvement in issue resolution.
Cons
Integration issues with QuickBooks are highlighted leading to duplicate time entries posting errors and invoicing problems. Support was unable to resolve these issues satisfactorily.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Computer Software, 1-10 employees
More than a year
“Easy to use”
Pros
Both the website and iPhone app are highly user-friendly.
Cons
Expenses need to be submitted separately through both the website and the iPhone app.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Accounting, 11-50 employees
Less than 6 months
“Big Time”
Pros
Outstanding customer service complements the software's ease of use.
Cons
Desire for the software to be an extension of QBO rather than a third-party requiring importing.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Information Technology and Services, 1-10 employees
Less than 6 months
“President”
Pros
Integration with QuickBooks and comprehensive time and expense tracking are strengths.
Cons
Perceived as extra clunky and less user-friendly compared to the simplicity of a free version of Toggl. Issues with timers and painful setup and integrations with QB are mentioned.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
9
Functionality
4
Maritime, 11-50 employees
More than a year
“Bigtime Review”
Pros
Liked for functionality and the ability to implement custom features tailored to specific job/company needs.
Cons
Some advanced features are offered but encountered issues in setting them up.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Maritime, 11-50 employees
More than a year
“Quick Easy Helpful”
Pros
Exceptional customer support is a highlight.
Cons
No issues reported yet; the software has more capabilities than currently utilized.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Entertainment, 11-50 employees
More than a year
“Great toolkit to increase productivity”
Pros
Automation of data entry for expenses significantly saves time on administrative tasks.
Cons
No notable complaints about the software thus far.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
6
Functionality
8
Warehousing, 11-50 employees
Less than 6 months
“Big Time Customer Support”
Pros
Customer support and the live chat feature stand out providing helpful assistance step by step.
Cons
No dislikes are currently identified as the software fulfills all needs.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Individual & Family Services, 11-50 employees
Less than a year
“Helpful when you deal with multiple projects a day”
Pros
Valued for keeping track of different projects especially when each is billed separately.
Cons
Initial user-friendliness fell short of expectations requiring time for the entire team to get trained.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
4
Not Specified, 51-100 employees
More than a year
“Big Time Resource Allocations/Premier Features Webinar”
Pros
The user interface is friendly the functionality is extensive and there's flexibility to modify specific terminologies.
Cons
There are instances in our industry where fitting a square peg into a round hole is felt at times.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
6
Functionality
8
Entertainment, 11-50 employees
Less than a year
“BigTime makes easier to manage project”
Pros
Highly adaptable it easily conforms to business needs due to a diverse range of features.
Cons
The software should provide clearer written guidelines on its features instead of relying solely on videos.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
4
Civil Engineering, 1-10 employees
Less than 6 months
“Implementation Process”
Pros
Navigating the software is straightforward and its reports can be tailored to suit our business requirements making it an excellent choice for our small business.
Cons
Having recently started using it I can say that as of now I have no complaints.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Commercial Real Estate, 1-10 employees
Less than a year
“BigTime”
Pros
BigTime simplifies time entry and offers excellent reporting capabilities.
Cons
When setting up BigTime for the first time administrators must proceed with careful consideration.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Not Specified, 11-50 employees
Less than 6 months
“BigTime is a Big Time Asset”
Pros
Tracking hours is simpler with BigTime eliminating a learning curve. Features include checking budgets against applied hours running various reports and utilizing a timer for accurate project tracking even when interrupted.
Cons
While I'm not a back-end user there is a time investment required for inputting projects and budgets.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Non-Profit Organization Management, 1-10 employees
Less than 6 months
“BigTime is great for project management and reporting”
Pros
Project managers benefit from insightful reports seamless integration with QuickBooks and Salesforce and invoicing capabilities.
Cons
The absence of a leave accrual feature is a drawback. Accounts can only be obtained in increments of 5 and not on a per-person basis.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Architecture & Planning, 1-10 employees
Less than a year
“Project Management/Budgeting”
Pros
BigTime has the potential for user-friendliness but requires a learning curve. Inconsistencies exist such as submitted time being excluded in one budget report but included in another.
Cons
Auto-population of data is not always consistent. The software should autonomously generate numbers and percentages particularly for % completion without manual intervention.
Rating Distribution
Ease of use
4
Value for money
7
Customer Support
6
Functionality
6
Aviation & Aerospace, 11-50 employees
Less than 6 months
“Great Service”
Pros
The service's design is highly appreciated for its user-friendly and easily understandable nature.
Cons
There's not much about this software that I dislike. N/A.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Civil Engineering, 11-50 employees
More than a year
“Excellent choice for us”
Pros
The software perfectly suits our firm and the support staff particularly a great representative is exceptionally helpful.
Cons
We wish we had discovered it sooner and would appreciate a "retainer" function.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Architecture & Planning, 1-10 employees
More than a year
“Bookkeeper”
Pros
Both bosses and staff enjoy working with BigTime due to its exceptional support. The support team including a representative is friendly knowledgeable and goes the extra mile to understand and address concerns.
Cons
The abundance of options can be overwhelming.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 11-50 employees
Less than 6 months
“to the point time and expense entry site”
Pros
Ease of use and robust support and knowledge base contribute to its positive aspects.
Cons
Exporting every screen and allowing customers to customize their view would be beneficial. Some screens are not user-friendly and the ability to move and resize boxes would enhance the experience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8