Not Specified, 11-50 employees
More than a year
“Gets better each year”
Pros
Continuous additions to functionality coupled with excellent customer support.
Cons
Some features take longer than expected to roll out.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Computer Software, 500+ employees
Less than a year
“A reliable time tracking tool”
Pros
Simple navigation is facilitated with versions available for both mobile and desktop.
Cons
Timesheet submissions face difficulties encountering errors that lead to submission failures.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Banking, 51-100 employees
More than a year
“Outstanding Customer Service”
Pros
The software is user-friendly offering ease of learning and there's always someone available to assist with queries.
Cons
Enhancements are needed in reporting; certain numbers display as dates.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 1-10 employees
Less than 6 months
“Much better than any industry specific alternatives”
Pros
BigTime's significant advantage lies in its flexibility. It can be easily adjusted for various industries allowing quick modifications to invoices and attachments.
Cons
Occasional bugs surface in the system but the support team is generally prompt in resolving these issues.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Oil & Energy, 51-100 employees
Less than 6 months
“Big Time has great training and is easy to use!”
Pros
Noteworthy for its ease of use extensive training options and multiple avenues for support.
Cons
Transitioning from Tallie and SpringAhead I currently have no cons to report, a significant upgrade.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Management Consulting, 11-50 employees
Less than 6 months
“Great time tracking/invocing product”
Pros
End-user convenience adaptability to diverse business approaches and an efficient workflow for time expenses and invoices.
Cons
Additional functionality is required such as the ability to split expenses across projects. A single document serving as a comprehensive user guide for both admin and user roles would be beneficial.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Oil & Energy, 51-100 employees
Less than 6 months
“Training”
Pros
Abundance of options providing great flexibility for billing clients.
Cons
The software seems a bit complicated for staff members who don't need to bill different clients.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
4
Insurance, 500+ employees
Less than 6 months
“Well thought out program!”
Pros
Responsive customer support a user-friendly platform and customizable features.
Cons
As of now there are no cons to report; it's a great software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Construction, 11-50 employees
More than a year
“Great Product!”
Pros
Streamlined efficiency for employees entering time and expenses enhancing backend payroll processing.
Cons
A great product overall. Improved responsiveness during tech support calls would be appreciated although the service provided is impeccable once connected.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Computer Software, 51-100 employees
Less than 6 months
“BigTime Review”
Pros
Highly maneuverable and feature-rich.
Cons
The setup process is time-intensive. The ability to upload information from another source would be a welcome feature.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Accounting, 1-10 employees
Less than 6 months
“Webinar”
Pros
Participating in a webinar overview showcasing features related to Project Management and Budgeting within the software.
Cons
Everything is new at this time and it appears to align well with our office software needs.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Civil Engineering, 1-10 employees
Less than 6 months
“Review for Engineering Firm”
Pros
Excellent functionality with customization options to suit our specific needs.
Cons
The software can be less intuitive initially due to its complexity. Having sample templates for various industries would be helpful in illustrating real-world feature usage.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
6
Functionality
4
Design, 1-10 employees
Less than a year
“BigTime review”
Pros
Easy setup for program integration with accounting.
Cons
The sync agent can be a bit confusing at times.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
9
Functionality
6
Not Specified, 11-50 employees
Less than 6 months
“Love the Compatibility with Quickbooks”
Pros
Effortless compatibility with QuickBooks remains a standout feature.
Cons
The knowledgebase hasn't been as helpful necessitating more live chat interactions but the live chat support has been very helpful.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Not Specified, 500+ employees
Less than a year
“BigTime Review”
Pros
The graphical user interface stands out for its excellence ensuring easy learning and seamless integration with QuickBooks. Additionally the built-in timer adds a valuable dimension to its features.
Cons
The budget summary section lacks visibility for the total of collected invoices.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
6
Not Specified, 11-50 employees
Less than 6 months
“BigTime for Time Tracking”
Pros
The software is notably user-friendly allowing all employees to quickly grasp the intricacies of time tracking.
Cons
Initially sending invoices to only one person seemed limiting but the functionality has been updated.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Pharmaceuticals, 51-100 employees
Less than 6 months
“Big Time Ease”
Pros
A representative delivered an outstanding presentation highlighting the software's ease of use and practicality.
Cons
No issues observed; Letco can effectively track time across all software areas.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Outsourcing/Offshoring, 11-50 employees
Less than a year
“Data Visibility And Project Cost Management”
Pros
BigTime has revolutionized our approach to tracking project dollars and hours eliminating the need for manual data entry multiple times. Now we enter data once and gain real-time access to project costs and hours seamlessly flowing into invoices reimbursements and reports.
Cons
Generally solid software with room for improvement in navigation workflows. Some click stream patterns on the administration side may lead to deep project entry necessitating a return to the "home" screen to restart navigation.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Information Services, 11-50 employees
Less than 6 months
“Well designed time and expense tracking software”
Pros
Bigtime proves extremely intuitive offering features like carrying over projects from previous weeks and prompting descriptions per time entry reducing the complexity of time logging. The mobile app adds convenience for on-the-go use.
Cons
While the mobile app is available it has limited functionality. Missing features include a weekly view for entering time requiring manual entry for project and task details. The reporting section is less intuitive than time entry.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Not Specified, 11-50 employees
“Lots of Set Up - Lots Of Possibilities”
Pros
With a multitude of features BigTime has the potential to effectively streamline invoicing and time tracking.
Cons
The setup process is intense with numerous backend components.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
8