Architecture & Planning, 1-10 employees
More than a year
“Quick solutions to technical issues”
Pros
The program's ease of use and seamless synchronization with QuickBooks are crucial for us and well-received by architects managing projects.
Cons
No negative experiences reported with BigTime.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Insurance, 51-100 employees
More than a year
“could be better”
Pros
Appreciation for the continuity of information from one week to the next.
Cons
Repetitive comments must be written without the ability to reuse comments from the last system.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
9
Functionality
6
Accounting, 1-10 employees
Less than a year
“Support”
Pros
Big Time stands out for its ease of use connectivity to other platforms and a straightforward user interface. While time billing is excellent engagements are simple but might benefit from future upgrades.
Cons
Integrations can be tricky and there's no data backup option posing potential issues when things break.
Rating Distribution
Ease of use
8
Value for money
3
Customer Support
3
Functionality
6
Marketing and Advertising, 1-10 employees
Less than 6 months
“An Excellent Billing & Time Tracking Solution”
Pros
Big Time significantly contributed to managing time expenses client billing invoicing and simplified workflow management tools.
Cons
The lack of email notifications is a drawback and it's suggested for addition to the 3019 product roadmap.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
9
Functionality
6
Not Specified, 1-10 employees
Less than a year
“An Amazing Project and Client Management Tool”
Pros
Bigtime.net enhanced office communication providing real-time project/client status updates eliminating the need for constant inquiries.
Cons
Seeking a workflow system for task completion alerts particularly for Monthly Quarterly and Annual tasks.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Computer Software, 11-50 employees
More than a year
“Awesome”
Pros
The chat feature and excellent customer support assist users in resolving issues efficiently.
Cons
Some screens are not conducive to desired changes but BigTime noted suggestions for potential inclusion in newer versions.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Information Technology and Services, 11-50 employees
Less than a year
“Review for BigTime”
Pros
BigTime's customization options and flexibility are notable.
Cons
Desire for email notifications is expressed.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
9
Functionality
6
Accounting, 1-10 employees
Less than 6 months
“Great Product”
Pros
The software's user-friendly nature and helpful support staff make it easy to navigate especially for users with three months of experience.
Cons
Ability to expand windows or have multiple pages open is suggested for improvement.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Accounting, 1-10 employees
Less than 6 months
“The support staff have been a HUGE help!!”
Pros
The clean and presentable appearance of Big Time is commendable right from the start.
Cons
Usage without training is challenging and difficult to understand.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
8
Computer Software, 11-50 employees
Less than 6 months
“Head of Finance”
Pros
Big Time's user-friendly interface and great customer service contribute to a positive experience.
Cons
No dislikes are mentioned; overall satisfaction is expressed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Management Consulting, 1-10 employees
More than a year
“BigTime software review”
Pros
BigTime covers all our needs for time and expense tracking and integrates seamlessly with QuickBooks. The reporting functionality is robust.
Cons
BigTime has a steep learning curve requiring time in the knowledge base and customer support. Functionality is appreciated once mastered despite occasional bugs.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
10
Not Specified, 11-50 employees
More than a year
“The Timekeeper that works”
Pros
BigTime stands out for its ease of teaching employees functionality for various billing types internet accessibility and effective integration with QuickBooks.
Cons
Dropdown lists may become lengthy without effective sub-division and new entries don't always sort correctly.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Accounting, 1-10 employees
Less than 6 months
“Bait and switch pricing”
Pros
Initial expectations of working and integrating with Intuit were not met and the perceived cost advantage over competitors did not materialize.
Cons
Pricing concerns include opacity misleading information and pushy salespeople with inconsistent answers.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
3
Functionality
4
Management Consulting, 51-100 employees
Less than a year
“Save Time on Logging Time”
Pros
Big Time boasts a great UI is intuitive and quick semi-customizable and excels at fulfilling its intended purposes.
Cons
Logging time is seen as monotonous but not a fault of the product which performs timekeeping and tracking effectively.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Hospital & Health Care, 101-500 employees
More than a year
“Customer Service is top-notch”
Pros
The software's simplicity and streamlined user interface make it very easy to use with smooth information flow to QuickBooks.
Cons
Some features from the old BigTime software are still unavailable but it's not a significant dealbreaker.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Accounting, 11-50 employees
Less than 6 months
“Love Big Time”
Pros
Big Time receives praise for being much easier and more efficient based on initial experiences.
Cons
No current issues reported; the product is praised for saving money.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Architecture & Planning, 1-10 employees
More than a year
“Big Time Review”
Pros
Notable features include a simple interface user-friendliness and effective customer support.
Cons
Formulas behind the scenes are not always intuitive and flexibility in customizing workflow is limited. Challenges include setting tasks as labor codes and the need for new lines for each timesheet entry with a different labor code.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Design, 1-10 employees
Less than a year
“Time Keeping/Project Management”
Pros
Having easy-to-use software for timekeeping and project management proved to be a significant time-saver catering to project managers' needs for reviewing approving timesheets and tracking task completion.
Cons
The desire for more customization ability in invoices is expressed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Construction, 11-50 employees
More than a year
“Expense/Time Tracking Made Easy”
Pros
Syncing with QuickBooks simplified tracking of time and expenses and prompt and helpful support from the team are standout features of Big Time.
Cons
The mobile app may experience glitches; staff is recommended to enter data on the app but review and submit through the desktop version.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Not Specified, 11-50 employees
More than a year
“Support Staff is Great”
Pros
The submission button is not present on the timesheet necessitating leaving the page to submit it.
Cons
The timesheet lacks a submit button necessitating leaving the page to submit time.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
6
Functionality
8