Not Specified, 11-50 employees
Less than a year
“Helped to improve time tracking and project management”
Pros
We haven't encountered any issues with the product so far.
Cons
We haven't faced any issues with the product thus far.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Management Consulting, 1-10 employees
Less than a year
“Big Time is the solution to consultant invoicing!”
Pros
It doesn't work well with Canadian tax rates leading us to perform reverse engineering on the back end to align with our taxes.
Cons
It struggles with Canadian tax rates prompting back-end reverse engineering for tax coding.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Not Specified, 1-10 employees
Less than 6 months
“Easy to Use software”
Pros
Invoicing lacks the feature richness I would prefer.
Cons
Invoicing lacks the richness of features I desire.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Accounting, 1-10 employees
More than a year
“Great time tracking program”
Pros
There are occasional disconnections from QuickBooks.
Cons
Occasional disconnections from QuickBooks present a challenge.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Management Consulting, 101-500 employees
More than a year
“Good Software”
Pros
I haven't faced any errors or problems so far.
Cons
No errors or problems have been encountered so far.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
6
Management Consulting, 1-10 employees
Less than 6 months
“BigTime Timesaver”
Pros
In our first month as users everything is going smoothly.
Cons
In our first month as users everything is progressing smoothly.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Accounting, 11-50 employees
Less than a year
“Controller”
Pros
I appreciate the product's ease of use. Creating individual billing guidelines for each client is straightforward and I haven't encountered any issues.
Cons
The product's ease of use allows the creation of individual billing guidelines for each client without any issues.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Management Consulting, 1-10 employees
Less than 6 months
“Seamless operations excellent customer service”
Pros
So far I haven't observed any downsides to this product. We are still in the early stages and it perfectly meets our needs.
Cons
No downsides observed so far; still in the initial positive experience phase meeting our needs perfectly.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Architecture & Planning, 11-50 employees
More than a year
“Highly Recommended!”
Pros
We haven't run into any issues so far!
Cons
No issues encountered thus far.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Accounting, 11-50 employees
Less than 6 months
“Big Time Migration”
Pros
Some quirks exist regarding product navigation for making changes a minor issue quickly addressed by support calls.
Cons
Some quirks in product navigation for making changes but these minor issues are promptly addressed through support calls.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Outsourcing/Offshoring, 500+ employees
More than a year
“BigTime saves the time in timekeeping!”
Pros
One drawback of BigTime is that sometimes upon timesheet submission it duplicates times creating multiple entries.
Cons
An issue with BigTime is that timesheet submission sometimes results in duplicated hours requiring correction.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
10
Civil Engineering, 1-10 employees
More than a year
“Small Business affordability”
Pros
It took me a little time to figure out how to set it up exactly.
Cons
Took a bit of time to figure out the setup.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Architecture & Planning, 11-50 employees
More than a year
“Admin”
Pros
We haven't encountered any serious problems.
Cons
No serious problems encountered.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Public Relations and Communications, 11-50 employees
More than a year
“Quick customer service”
Pros
The saving time takes a little more time than is ideal.
Cons
The saving time process takes slightly longer than ideal.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Computer Software, 1-10 employees
More than a year
“Big Time User”
Pros
It took a little getting used to at first but now I find it easy to navigate.
Cons
Initial adjustment period but once mastered the process is now quite smooth.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Environmental Services, 11-50 employees
Less than a year
“easy”
Pros
Some reports lack categories broken down as I would prefer.
Cons
Some reports lack the desired breakdown in categories.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Staffing and Recruiting, 500+ employees
More than a year
“Time Management Tool? Use BigTime!”
Pros
The challenge with BigTime is that it's sometimes hard to submit time data entries. Clicking submit may duplicate the indicated hours on a project requiring redoing it.
Cons
Occasionally challenging to submit time data entries leading to duplication issues that need correction due to backend glitches.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 51-100 employees
More than a year
“Track every minute spent on projects”
Pros
There was a time when submitted reports had glitches with double entries but these issues were resolved.
Cons
Resolved glitches causing double entries after report submission.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Management Consulting, 1-10 employees
Less than 6 months
“Big Time”
Pros
No real cons. Plenty of help is available for setup; taking advantage of it is crucial to avoid frustration.
Cons
No significant cons; ample setup help available emphasizing the importance of seeking assistance to avoid frustration.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
6
Functionality
6
Public Relations and Communications, 11-50 employees
More than a year
“great customer support”
Pros
It's hard to understand how budget tracking works but with help from customer support it began to make sense.
Cons
Difficulty understanding how budget tracking works but with support from customer service clarity is achieved.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8